--- description: Reviews zu ServiceChannel Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche ServiceChannel mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceChannel | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Buchhaltungssoftware für Unternehmen](/directory/4001/enterprise/software) > [ServiceChannel](/software/4256/servicechannel) # ServiceChannel Canonical: https://www.softwareadvice.de/software/4256/servicechannel Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/4256/servicechannel?page=2) > ServiceChannel ist eine integrierte Suite, die bei der Verwaltung von Anlagenaufgaben hilft: von der Suche nach einem Auftragnehmer über die Überwachung von Arbeitsaufträgen bis hin zum Abschluss des Projekts mit Transaktionsverarbeitung. > > Bewertung: **4.4/5** von 138 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 138 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceChannel - **Region**: New York, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - API - Abrechnung & Rechnungsstellung - Abschreibungsmanagement - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Angebotsmanagement - Anlagegegenstand-Management - Anlagenrechnung - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Arbeitsauftragserstellung - Arbeitsauftragsverwaltung - Asset Assignment - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Aufgabenplanung ## Integrationen (15 insgesamt) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [Buchhaltungssoftware für Unternehmen](https://www.softwareadvice.de/directory/4001/enterprise/software) ## Ähnliche Kategorien - [Buchhaltungssoftware für Unternehmen](https://www.softwareadvice.de/directory/4001/enterprise/software) - [Asset Tracking Software](https://www.softwareadvice.de/directory/1560/asset-tracking/software) - [Software für Lieferantenmanagement](https://www.softwareadvice.de/directory/32/general-contractor-software/software) - [CMMS Software (Computerised Maintenance Management System)](https://www.softwareadvice.de/directory/441/web-based/software) - [Auftragsmanagement Software](https://www.softwareadvice.de/directory/500/work-order/software) ## Alternativen 1. [MaintainX](https://www.softwareadvice.de/software/116409/maintainx) — 4.8/5 (1035 reviews) 2. [Limble](https://www.softwareadvice.de/software/34626/limblecmms) — 4.8/5 (753 reviews) 3. [Fiix](https://www.softwareadvice.de/software/29229/fiix) — 4.5/5 (628 reviews) 4. [UpKeep](https://www.softwareadvice.de/software/58398/upkeep) — 4.6/5 (1322 reviews) 5. [eMaint CMMS](https://www.softwareadvice.de/software/1926/emaint-x3) — 4.4/5 (393 reviews) ## Nutzerbewertungen ### "ServiceChannel Vendor Review" — 5.0/5 > **Pete** | *10. Februar 2026* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. > > **Nachteile**: At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. > > ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. ----- ### "Service Channel Review" — 5.0/5 > **Lena** | *3. April 2026* | Hausmeisterservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: 1. Centralized Work Order Management Everything lives in one place—service requests, vendor assignments, updates, and invoices. This makes it way easier to track what’s open, in progress, or completed without chasing emails. 2. Strong Vendor Network \& Coordination You can assign, communicate, and track vendors all within the platform. Huge plus if you’re managing multiple subcontractors across different sites (which I know you do a lot of). 3. Real-Time Visibility You get live updates, photos, and status changes from the field. Helps avoid the “what’s going on at site?” guessing game and keeps clients informed quickly. 4. Invoice \& Cost Control Invoices are tied directly to work orders, making approvals and audits smoother. Helps prevent billing discrepancies and keeps budgets tight. 5. Reporting \& Analytics Built-in dashboards let you track spend, response times, recurring issues, etc. Super useful for spotting trends (like repeat service calls on the same sign or location). 6. Multi-Location Scalability Designed for companies managing dozens—or thousands—of locations. Perfect for programs like your White Castle rollout where consistency and tracking are everything. > > **Nachteile**: 1. Outdated / Clunky Interface A lot of users say the system feels old and not intuitive. Hard to find key info inside work orders Too many tabs / steps for simple tasks Terminology can be confusing One review literally said it’s “outdated looking and hard to find information.” 2. Slow Performance \& Glitches This one comes up a LOT. Pages take time to refresh Searches don’t always work the first time Occasional system lag Example: users report having to search a work order twice for it to show up. 3. Mobile App Issues (Big one for field work) Check-in/check-out problems GPS errors Limited functionality compared to desktop If the app fails, techs sometimes have to call in manually—and it doesn’t always count properly toward metrics. 4. Work Order Limitations Can’t always edit or close out WOs easily Have to rely on client/GC to close tickets Scheduling restrictions once dates expire Example: no direct way to fully close certain work orders without client action. 5. Steep Learning Curve / Complexity Even though it can be simple once you know it… Initial onboarding is confusing Too many workflows / modules Training isn’t always great Users specifically say training “needs to be more involved.” 6. Customer Support Can Be Slow Long wait times Delayed responses from support team Some users mention “slow response time” from support agents. 7. Pricing Concerns Especially from smaller vendors/subs: Considered expensive Fees can eat into margins Real-world sentiment: “ServiceChannel is very pricey but customizable.” 8. Vendor Scorecard / IVR Frustrations This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score System doesn’t always reflect real effort Basically: the system can penalize vendors for tech issues—not performance. > > I’ve had a solid experience using ServiceChannel to manage service operations across multiple locations. I primarily use it to track work orders, coordinate with vendors, and monitor job progress in real time. It’s been especially helpful for keeping everything centralized communications, updates, and invoicing so nothing falls through the cracks. While there can be some challenges with the interface and mobile functionality, overall it’s a strong tool for maintaining visibility and accountability across service work. ----- ### "Service Channel Review" — 3.0/5 > **Ryan** | *27. April 2026* | Bau | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: I liked that service channel had a generally straightforward user interface. I liked that it was a simple set up. > > **Nachteile**: I do not like the fact that is a requirement to use at all with my company. It adds an unnecessary step in the work order process. > > Overall I haven't had a positive nor negative experience with service channel. It is just an app that I am required to use that adds 10 minutes to a job unnecessarily. ----- ### "ITS NOT GREAT BUT ITS GOOD\!" — 4.0/5 > **YUNG** | *14. Mai 2026* | Hausmeisterservice | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: ServiceChannel stands out because it brings clarity, control, and accountability to facility management. The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. Its real‑time visibility helps ensure issues are handled quickly, while analytics highlight trends that support smarter decision‑making. For someone who manages multiple locations or coordinates with many vendors, ServiceChannel creates a smoother workflow and strengthens operational consistency. The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and improving overall facility performance. > > **Nachteile**: Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues, work order details, or vendor requirements. These barriers can slow communication, lead to misunderstandings, and require additional clarification. However, they also highlight the need for stronger training, clearer scripts, and standardized communication processes. Improving consistency in terminology, documentation, and expectations can help bridge these gaps and create smoother interactions for all users. > > My overall experience with ServiceChannel has been consistently good. The platform makes it easier to manage work orders, track vendor performance, and maintain visibility across multiple locations. Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and external vendors. While there are occasional challenges, the benefits outweigh them, and the platform continues to support smoother operations and faster issue resolution. ServiceChannel has helped create a more structured workflow, improved response times, and strengthened the way facility needs are managed. Overall, it has been a reliable tool that adds real value to daily operations. ----- ### "What I enjoy about using ServiceChannel" — 5.0/5 > **Louise** | *3. April 2026* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I really like how easy Service channel is to use and navigate for all our Service channel clients. The work orders mainly have photos attached of work needing to be done. If we need more information they always list a site contact. > > **Nachteile**: The only con is sometimes you have to refresh more than once to see the work orders/updates. Otherwise everything is good. > > My overall experience with ServiceChannel has been excellent. I love how easy it is to upload photos to show clients where we are in progress of the work or the completion photos. It always allows us to send direct messages through the job to the client. Service channel has improved alot since we first starting using it ten years ago. They upgrade the system to keep things flowing nicely ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/4256/servicechannel?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/4256/servicechannel) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten