Lightspeed Restaurant

Vorteile

- Man kann Änderungen recht einfach im Menü vornehmen- Support ist gut erreichbar und auch hilfreich

Nachteile

-beim Start sind wir nicht richtig betreut worden, das System war nicht richtig eingerichtet bzw. vorbereitet, wir mussten ca. eine Woche mit einer nicht funktionierenden Kasse kämpfen und viele viele Telefonate führen- Die fehlende Kassenbuchfunktion ist ein sehr großes Manko, Datev Anbindung die reine Katastrophe. Wegen der völlig unverständlichen Anforderungen vom Anbieter Omniboost hat unser Steuerberater die Zusammenarbeit aufgekündigt, was eine reine Katastrophe war. Zufällig erfahren wir, dass es eine neue Datev-Anbindung geben soll und versuchen, seit zwei Monaten!!!! einen Account Manager diesbezüglich z erreichen. Trotz fast wöchentlicher Anfragen meldet sich niemand. - Die Berichte sind überdimensioniert und unübersichtlich (es fehlen Angaben ob die Zahlen brutto oder netto angegeben sind)-im Menü fehlt eine Wochen/Monatsübersicht der Umsätze, man kann immer nur den aktuellen Geschäftstag sehen?

Vorteile

Ich würde Sie momentan nicht empfehlen. Finger Weg...

Nachteile

Ich habe eine TSE Cloud Bestellung bestätigt bekommen und jetzt wissen die Herren nichts mehr davon.... Habe die E-Mail mir warscheinlich selbst geschickt... Seit über 3 Monaten mache ich jetzt schon mit dem Support rum schreibe,maile und telefoniere aber es interresiert sich keiner dafür. Auch die Geschäftsleitung fühlt sich nicht angesprochen... Jetzt habe ich Probleme mit dem Finanzamt aber niemand kümmert sich darum. Beim Rechnung schreiben sind Sie gut....Bis Heute keine Lösung oder einmal ein Rückruf wie gefordert...

Vorteile

The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production

Nachteile

API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though.

Vorteile

Ease of use, ease of setup, always someone to help available 24/7

Nachteile

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

Vorteile

What I like most about Lightspeed Restaurant is the data and reports you need are in there and you can easily pull them out because it's easy to navigate.

Nachteile

So far, there's nothing I like least about Lightspeed Restaurant because the reports needed by the team are in there.

Vorteile

A lot of features and reporting - integrates well. Nice user interface and design for staff

Nachteile

I found the system overall too much, everything was just harder than it needed to be to set up, harder than it needed to be on the back offfice, inventory was far more complicated than it needed to be, reports covered everything but were also just a little too meticulous at the same time that it was counter productive and just needed to provide the information needed.

Vorteile

Fast integrarion and accurate reporting for stocked products

Nachteile

Sometimes it can take awhile to get a response from support

Vorteile

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Nachteile

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Vorteile

Please note that I have subscribed to Kounta which at the time had good support in Australia. Since it has been taken over by Lightspeed support has gone down the drain.
There is no knowledge and response time is unacceptable.
Forget about using phone as the message clearly states if you don’t get connected to operator within 15minutes call will be disconnected.

Nachteile

Really bad support. It absolutely frustrating to have to chase my payments which are short. Waiting for answers for like 20minutes. Requesting contact with my account manager repeatedly for last four weeks. As a business owner I don’t have time to chase it. Resolutions should be fast and easy. I dread every tine that I have to contact their support.

Vorteile

It runs fairly stable and has a lot of features

Nachteile

Difficult set-up and customer service and particularly a billing department that don't care about the customer.

Vorteile

Lightspeed is very easy to use and very intuitive for staff

Nachteile

Inventory is limited and not suitable for businesses with a big listing of products

Vorteile

Easy to use but when compared to competitors like square, extremely over priced.

Nachteile

I would be very careful signing up, we have been trying to cancel for weeks now but have been given the run around. The sales team is supposed to reach out but we have been waiting. Now our next months payment has just come out. They are extremely difficult to deal with. Other companies have call centers based in the states but it does not seem as though lightspeed does.

Vorteile

When we started with Lightspeed it was awesome. There was a time I couldn't say enough about how much we liked Lightspeed.

Nachteile

As they grew and added features and modules the program always had serious deabilitating gliches.
Their customers support went from A+ to F in three years.

Vorteile

Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.

Nachteile

Actually we are very satisfied with the services that we are receiving from Lightspeed.

Vorteile

I most like the "easiness" it has on the eye. For service, the floor plans, menus, and payment buttons are all easy to see and use. Makes for a faster and more efficient service every night.

The reporting is in-depth and also easy to find/consume. The reports are visual and make it easy to "at-a'glance" understand how the service is performing.

Nachteile

The difficult components were in the initial set up of the floor plans for us. In order to make our floor plans look professional and aseptically pleasing we had to reach out to an outsourced consultant for aid in designing.

Also, we integrated Lightspeed with our PMS (for our hotel) so that guests could seamlessly add products from the bar to their hotel reservations. This set up process was early in the stages for both companies - it may be more figured out - but the process took many months. Back and forth conversations with both companies. We are successfully using it though as of now - and the systems are interfacing seamlessly.

Vorteile

The ease of using it. Very user friendly, even a person that has barely ever been in contact with a tablet or PC has no problem using it.

Nachteile

Have not found anything yet that we would need. Other than maybe the ability to pay in a different currency (calculate change in another currency for example)

Vorteile

The POS functions are fairly easy to use and the reporting is simple. Also, customer info and scheduling are also fairly easy to use and navigate.

Nachteile

It is very difficult to train a new person on the software. Inventory management is very difficult and tedious and most all functions related to inventory management including ordering are a nightmare to manage.

Vorteile

So easy to train the team
Simple sensible interface
Regular updates and improvements
Great Hotel PMS (Opera) Interface

Nachteile

Only works on Ipad, would be great if Android was an option to open up the hardware market
Needs consolidated reporting for chains

Vorteile

Back-end setup is pretty simple and user interface for point of sale is easy and forgiving. Our '72 year old non-computer literate' retail associate was able to master it in no time. Customer support is also top notch.

Nachteile

There are a few small issues - refunds are a multi-step process, and setting up the ecom website didn't feel as intuitive as it could be. (I did talk with customer service about this. They agree the process could be streamlined and are in the process of rolling out a new setup process shortly.)

Vorteile

Being able to search a part, and track the sales of a part, is very helpful

Nachteile

Custom pricebooks need to be in correct format to load

Vorteile

This software is the industry standard in the bike industry. Most common item are in their database and it does everything that it needs to do. There is a learning curve and it is not clear, to me, if cloud backup is available for records. I have read about integration with quick books but have yet to explore this feature.

Nachteile

Searchable help, including FAQ, while using would be helpful. Item names appear partially when searching until you click on them. This makes it hard to differentiate between 2 similar items.

Vorteile

Easy to navigate through love customer service

Nachteile

Like everything nothing bad love customer service

Vorteile

The software was extremely customizable and accommodating . There was always an answer and or a work around to getting the setting that you need.

Nachteile

The price. In my situation I really only need the basics and there isn't a more accommodating price point for the little that I need. Also, they are relatively new to ecom and the add on is way too much for what it is.

Vorteile

Best POS system on the market. Period ! The customer service and dummy proof system makes everythiong easy, plus accounting is directly linked. Amazing time saver !

Nachteile

When you set up your floor plan there is not a lot of choices in terms of ''decoration'' to help new memebers of the team visualise the better.... But truly, that's being a little bit over the top...

Vorteile

Easy to use with many features. We have been using this software since the inception. We are happy with software.

Nachteile

There are few limitations to use it but it's getting fixed one by one. We have only POS system. We are looking complete solutions for the restaurant to track the sales and expenses.

Vorteile

Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.

Nachteile

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

Vorteile

helemaal niets positiefs meer na de overname van Posios door Lightspeed... lees onze ervaring bij de minpunten...

Nachteile

Blijf weg van Lightspeed ! sinds de overname zijn ze waardeloos ! Lees hieronder ons verhaal...Al meer dan 10 jaar klant bij Lightspeed, het vroegere Posios. Eén van de eerste klanten geweest van Posios, nog op hun kleine kantoor te Gent veel samengezeten om hun dienstverlening te verbeteren, samen met founder [gevoelige inhoud verborgen]. Deze mensen hadden nog oor naar hun klanten. Heel veel uitwisseling om de software zo sterk mogelijk te maken. Toffe software, toffe medewerking, een luisterend oor naar de klant toe.In 2014 worden zij overgenomen door het Canadese Lightspeed. De eerste jaren verlopen nog zeer correct en krijgen wij een prima dienstverlening.Echter, de laatste 5 jaar hebben zij een enorme expansie meegemaakt en lopen de accountmanagers de ganse markt af om peperdure contracten af te sluiten die idd tot 250/300% duurder zijn geworden op 1 a 2 jaar tijd.Mocht de service en dienstverlening, technische support etc kunnen volgen, zouden wij hier allemaal geen problemen mee hebben. Echter wordt er bij technische issues keer na keer gefaald en duurt het wekenlang tot zaken opgelost zijn, omdat ze het gewoon niet kunnen en de hete appel doorgeschoven wordt keer na keer naar een andere collega. Op het callcenter zitten jonge zeer onervaren medewerkers die het probleem vaak niet snappen.Elk probleem wordt geescaleerd naar hun technical support of customer succes mensen, gewoon medewerkers met iets meer ervaring die dan met veel sorry en excuses de boel proberen r

Vorteile

It integrates with Resnexus, it has most of the things we need

Nachteile

Hard to use, goes down all the time, many issues... lacks some functionalityy

Vorteile

The product is one of the modern POS systems that it's very easy to set up and very easy to use. It's a breeze for both the users and the admins.

Nachteile

There is not really much to be mentioned as a con to be honest. May be that if you're experiencing some sort of a lack of internet connectivity you won't be able to mare changes, but not sure if I can qualify this as a con.

Vorteile

flexible ordering and payment method also user are friendly

Nachteile

Food was delicious drinks, view of the restaurant

Vorteile

It is critical as a POS system and useful for posting all needed journal entries.

Nachteile

Can be difficult to learn to use and impliment.

Vorteile

It is easy to use and the back office reports are very useful.

Nachteile

When it glitches the time on hold on the phone is ridiculous and Lightspeed needs to put techs on the road to help out the restaurants using their product

Vorteile

Rien. On l'avait pris pour les modules de gestion et on ne s'en sert pas car trop complexe et déjà trop à faire pour gérer les problèmes opérationnels

Nachteile

Les bugs à répétition. Pas intuitif. Trop complexe et pas de hotline. Ils rappellent parfois 4 h00 après en plein service et demande de faire des tests. N'importe quoi ce logiciel et leur gestion. Pas adapté

Vorteile

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Nachteile

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.

Vorteile

The software is comprehensive. Many add-ons are available at high costs.

Nachteile

It can get complicated and takes some effort to train new staff.
Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Vorteile

How easy it is to get support, how knowledgeable the support staff is with the software & shortcuts to use it. Also, it tracks inventory across multiple platforms so you don't sell inventory you don't have.

Nachteile

It's fairly expensive in comparison to what we were using in the past (quick books POS - doesn't track inventory across multiple platforms but cheaper)

In Betracht gezogene Alternativen

Warum Lightspeed Restaurant gewählt wurde

Gründe für den Wechsel zu Lightspeed Restaurant

Vorteile

Fairly easy to set up for basic items. Not much else is easy with this.

Nachteile

Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.

Vorteile

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!

The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved.

I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes!

We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).

Nachteile

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

Vorteile

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Nachteile

Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.

Vorteile

I like how easy it is to use and how it comes with so many features that are useful in our business. It is very organized and you are able to look up records and sales from years passed and compare which allows you to grow your business.

Nachteile

I don't think there is anything I dont like

Vorteile

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Nachteile

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Vorteile

Its hard to offer what is good when things are so bad! This system is designed by computer people who believe all their customers are as computer knowledgeable as they are. When they dont answer their phones its hard to give anything positive!

Nachteile

The Customer Service is Diabolical! I lost sales due to big glitch in the system! No one answers the phone, even at 6.30pm. They only deal with you through text!! This takes 10 times longer than is required. They are quick to take your money but offer pathetic after sales service!

Vorteile

Lightspeed is sleek, very professional look and feel. Although it does take a number of buttons to run through a transaction, it's definitely an upgrade to what he had prior. The loyalty program integration is amazing, as customers earn points on the spot without any manual entry.

Nachteile

Although not directly related to POS, their payment processing dose not allow partial refunds which causes us headaches at times.

Vorteile

We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features. It is simpler and easier to follow than Lightspeed Retail's back end. Reporting features are extremely helpful. It is all very customizable.

Nachteile

I don't like that the the software is not linked directly to Lightspeed Retail, and that when we lose internet connection we lose access to our POS.

Vorteile

We are able to customize according to our needs. We utilize many of the components and are constantly learning.

Nachteile

Sometimes we have recommendations and submit them.

Vorteile

Easy to learn, easy to use, easy to make changes in the back office, simple.

Nachteile

The void that are made during a shift dont appear on the reading.

Vorteile

Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day.

Nachteile

Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming.

Vorteile

They are accuracy and analysis.

With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.

Nachteile

There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed.

Vorteile

EASY TO USE - GOOD VALUE COST - GREAT CUSTOMERS SERVICE

Nachteile

SOME FUNCTIONAL NEED TO BE IMPROVE AND SOME AREA NEED TO BE ADJUST TO BE MORE FUNCTIONAL