ManageEngine Endpoint Central MSP

Vorteile

ManageEngine does an excellent job of grabbing detailed information from endpoints from maintenance to capturing every single detail efficiently.

Nachteile

ManageEngine Endpoint Central MSP is a great tool, but I recommend using the cloud-hosted version instead of the on-premises setup for better scalability, easier management, and reduced maintenance overhead.

Vorteile

The ability to control and manage our entire Winte/Linux environments from one console.

Nachteile

Not all the features of security edition (on-premise) are available, lack fo integration options with on premise systems.

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Vorteile

It is a smooth running system where you can find all your machines and use it to patch,push software and update etc.

Nachteile

The main issue i feel is the machine sometimes is shown offline even though it is online and we need to restart the machine to enable it.

Vorteile

The central hub of management is the best part. I dont have to jump around to various different servers and software pieces to achieve what I can achieve in one place. Love the dashboards and simplicity of being able to visually see what I'm looking for without having to investigate every time.

Nachteile

The cloud version has its benefits but not sure if they out weigh the benefits of the on-prem solution. Seems like the cloud version doesn't offer as much.

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Vorteile

I find the management of individual customers on the MSP platform very well done

Nachteile

nothing. every thing is perfect. This plattform is the best that i know.

Vorteile

All tools integrated in one central management plane

Nachteile

Improvement on the reporting features. more options should be avalable

Vorteile

We heavily use the below features and it works perfectly.
Multi Tenancy
Patch Management
Software Deployment
Configuration Management

Nachteile

1. The Agent doesn't update the information itself if the machine with the same hostname move from Work-group to Domain. It creates 2 machines consuming 2 licenses. Its a manual work to clear the agents.

Vorteile

Easy to get in place, easy to maintain and so easy to connect to client's systems
A must have to earn time and centralize day to day administration

Nachteile

Mobile device management could go deeper in management

Vorteile

Managing multiple endpoints of various customer under a single pane is really good and time saving.

Nachteile

We haven't noticed anything as of now. Maybe the DC-DR architect setup for MSP seems to be little complicated but i wouldn't call it a bad experience.

Vorteile

In ManageEngine, browser security is excellent.

Nachteile

The issue I faced was that the URL was not restricted to private browsing mode.

Vorteile

Manage and organize large number of Machine through a single Machine. Nice to apply organizational policies in less time. Give a better control over the machines whether mobile device or desktop.

Nachteile

Desktop interface should be more enhanced browser security module must have more features agent installation and uninstallation consumes much time, The agent installation and uninstallation process are tedious and time-consuming. The script for installing software is not one-click and requires manual intervention.

Vorteile

It is a very user-friendly product; it literally takes you a few clicks to do something, deploy software, updates or retrieve any information you need on a device and it displays it in a usable format, and you can export it easily from there into Excel or PDF.

Nachteile

Nothing, it is a great product and definitely better and more user-friendly that the competition.

Vorteile

One standout aspect of ManageEngine Endpoint Central MSP is its comprehensive suite of features tailored for efficient endpoint management. From robust security measures to seamless remote monitoring and troubleshooting capabilities, it empowers MSPs to effectively oversee and protect diverse endpoints within their networks. Its user-friendly interface and scalability further enhance its appeal, making it a valuable tool for streamlining operations and ensuring optimal performance across client environments.

Nachteile

One area for improvement with ManageEngine Endpoint Central MSP is its documentation and support resources. While the platform itself offers a wide range of functionalities, clearer and more extensive documentation, along with enhanced customer support channels, could help users navigate and troubleshoot issues more effectively. Improving these aspects would further enhance the overall user experience and satisfaction with the product.

Vorteile

The ability to manage and control our full windows/linux environment. Very nice for managing a large number of different devices. The automated patch management feature saves the team time and keeps everything up to date and secure.

Nachteile

The costs associated with each module can be a bit pricey.

Vorteile

Customization with deployments and support.

Nachteile

While it has a large catalog of software ready to deploy some of ours are not listed and having to find alternative methods.

Vorteile

Suitable for managing a large number of devices, whether they are mobile or desktop. Tasks like patch management and software updates can be automated, saving time and reducing manual effort.

Nachteile

There are limitations in customizing certain features to fit specific organizational needs.

Vorteile

Seamless deployment and easy to manage and the best feature is automate deployment and restart

Nachteile

Threat and patch and cis compliance. So complicated and not able to hide unrated and low patches whochnis howing

Vorteile

Gathering everything needed all in one easy-to-use and work with portal

Nachteile

Actually, there was nothing that I did not like about it.

Vorteile

I guess this solution its the easiest to use and works fine.

Nachteile

Path manager may be more intuitive to manage.

Vorteile

It help the team to easily take a remote the desktop amd also reduce the time for patch updating on all the user

Nachteile

Their support is low right now for my organization

Vorteile

Fast and efficient support and solutions.

Nachteile

Nothing, maybe just keep developing software.

Vorteile

We appreciate the comprehensive set of features offered by ManageEngine Endpoint Central MSP, including patch management, software deployment, and endpoint security.

Nachteile

While some time we had positive experiences with ManageEngine's customer support, others have reported slow response times and a lack of expertise in resolving technical issues.

Vorteile

The automated patching. This has done wonders for freeing up time I could spend doing more important things like furthering our company in software development.

Nachteile

I think how hard it is to uninstall programs. It doesn't get a very complete list from individual users. For example, I had zoom installed for several people and it was giving me problems in Tenable.io. I couldn't use this software because it couldn't find it. I had to uninstall each one manually.

Vorteile

Inventory , Custiomized Reports and Patch management overview

Nachteile

Hardware inventory and Remote access and mobile device enrollment

Vorteile

This tool gives you better assets management across your offices including remote locations.
Patch management and remote support within same license.

Nachteile

Aseets can duplicate if same machine have changed host name and installed agent again.

Vorteile

easy to use and very well tought of. I loved it since day one and used other products.

Nachteile

not available to install on docker or linux

Vorteile

Console is friendly, script deployment to the end user computers is really good

Nachteile

Updates come last to MSP version compared with cloud version

Vorteile

It makes patching activity very easy,
As there are some change also which are helping us in patching activity very much.

Nachteile

It does not have any option for creating graphical custom reports

Vorteile

Patch management includes auto deployment to ensure devices are updated frequently and are compliant.

Nachteile

Unable to modify Secure Gateway Server URL from Admin portal, this can only be done by changes in the config file.

Vorteile

Ability to see powered up host, query reporting and host remote control features

Nachteile

Superseded patches are greyed out and cannot be removed - Patches that are declined do not automatically get removed from the the patch count

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Vorteile

Ease of use and user friendlyness , clear and understandable menu items

Nachteile

As far as I am aware there are no cons that I have come across

Vorteile

Easy to Configure, Support team response is good, Easy to use.

Nachteile

While taking remote frequency disconnects happen.

Vorteile

It is very easy to use and intuitive!!!!

Nachteile

It should be corrected that the updates are automatic and not manual.

Vorteile

The remote control, inventory management and patch management features.

Nachteile

None specific. I like all the feature in manage engine.

Vorteile

ManageEngine Endpoint Central MSP offers several standout features that make it a powerful tool for managing endpoints across multiple clients

Nachteile

ManageEngine Endpoint Central MSP offers several standout features that make it a powerful tool for managing endpoints across multiple clients

Vorteile

Ease of use, overall dependability, nice tool set.

Nachteile

Can have glitches/bugs occasionally. Do occasionally get lag in screen displays and the occasional disconnect.

Vorteile

I really like the remote features like sending CMD commands remotely.

Nachteile

Sometimes it might get stuck on logins, or the session times-out and there is no way of extending the timeout.

Vorteile

speed and also usability , it is not complicated like any other projects that we used to using ,

Vorteile

Its very easy to use! the first page is a dashboard where u can see everything about the devices.

Nachteile

The searchbalk has some lags some times. the portal can be slowly some times.

Vorteile

Having everything available in one space

Nachteile

Having adds pop up at random, would prefer mail marketing.

Vorteile

Easy & simple to remote monitoring & management in my current operation environment to fix issues & also value for $$$

Nachteile

Local management support would be great.

Vorteile

I can manage the teams from a single platform

Nachteile

At first it is a bit difficult to understand where to perform any action

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Vorteile

Desktop Management with patching , computer assets inventory and remote control

Nachteile

Session timeout from the graphical user interface login

Vorteile

The suite of features available is very large and useful. The sky is the limit when it comes to what you want to manage and report on for any managed devices. During the pandemic report management become of the utmost important as well as inventorying everyone computer. This product was able to allow us to do it seamlessly and effectively.

Nachteile

No major complaints, but the UI could be better. It could be cleaner and more logically laid out but the have been making improvements over the last few years. The other thing is that support is inconsistent. It really depends upon who you get and when seems to dictate the quality of service that you get.

Vorteile

On this software, we can manage our desktop/laptop/cellphones centrally and with the help of Active Directory configuration, we can add multiple machines with user discovery. We can also create a restriction for social media and video streaming websites to avoid bandwidth consumption and we can also push the latest software patches on those machines which are missing those critical patches and are vulnerable to security threats.

Nachteile

Its operational speed is very low and its agents are installed on monitored devices, and when users take their machines home with them, they face the same restrictions at home as they have been applied for office use.

Vorteile

Desktop central is very easy to use and makes complex reports a breeze. The ability to profile devices by type/age/almost anything is very helpful. DTC also has remote control which is a great additional feature and sets it apart from other tools

Nachteile

Nothing really to say hear. From time to time there is a feature that doesnt quite work in the way you expect, but the support team are normally on to this quickly

Vorteile

This software has so many options and abilities that any IT or support team will love it to its core.

Nachteile

Some of the webinars are rough to understand the presenter but. I haven't found anything that I would consider a con. This product does exactly what it states.

Vorteile

quick to connect to workstations, easy to remote to servers

Nachteile

Unable to download files from remote servers

Vorteile

As a service provider we need to manage patches, software delivery, mobile management mobile apps on a multi client environment. Remote control is probably the most important tool on a regular week. And all this in a single console.

Nachteile

Configuring proxy for some internet browsers is really challenging, however we have been able to handle these exceptions.

Vorteile

Good for inventory management. It integrates with Service Desk Plus to allow for CMDB description

Nachteile

Licenses costing is tiered. Could be better if cost could be tagged by total volume to purchase during a period agreed.