Über Guesty

Guesty ist mehr als nur eine Immobilienverwaltungssoftware. Die Lösung ist eine umfassende Plattform für den Gastgewerbebetrieb, die auf die modernen Bedürfnisse von Immobilienverwaltenden und Gastgewerbeunternehmen zugeschnitten ist. Diese Plattform zeichnet sich innerhalb der Branche als Tool aus, das viel mehr leistet als eine bloße Vereinfachung der Immobilienverwaltung. Sie wurde entwickelt, um alle Facetten des Geschäftsbetriebs im Gastgewerbe zu optimieren. Im Kern bietet Guesty eine einheitliche Lösung für die Verwaltung von gelisteten Angeboten über eine Vielzahl von Kanälen wie Airbnb, Booking, Vrbo und TripAdvisor Rentals hinweg. Durch den intuitiven Single-Plattform-Ansatz wird sichergestellt, dass die Immobilienverwaltenden all ihre Angebote mühelos überwachen können, wodurch ein nahtloses Verwaltungserlebnis gefördert wird. Das Dashboard der Software ist ein leistungsstarkes Funktionspaket, mit dem die Immobilienverwaltenden Routineaufgaben automatisieren, die Kommunikation zentralisieren und aufschlussreiche Berichte erstellen können. Diese Funktionen sind entscheidend für diejenigen, die die Geschäftsleistung umfassend analysieren möchten. Darüber hinaus vereinfacht die Zahlungsverarbeitungsfunktion von Guesty die Finanztransaktionen und bietet ein reibungsloses Erlebnis für Verwaltende und Gäste. Guesty versteht die Bedeutung der kontinuierlichen Kommunikation im Gastgewerbe und bietet 24/7-Gästekommunikationsdienste. Dadurch wird sichergestellt, dass Gästeanfragen sofort bearbeitet und die Bedürfnisse rund um die Uhr erfüllt werden, was das Gästeerlebnis erheblich verbessert. Für Verwaltende, die unterwegs sind, ist die native mobile Management-App von Guesty ein entscheidender Faktor. Die App stellt die Leistungsfähigkeit der Plattform überall bereit und ermöglicht die Verwaltung unterwegs, ohne Kompromisse bei der Funktionalität eingehen zu müssen. Diese Mobilität ist in der heutigen schnelllebigen Welt von entscheidender Bedeutung und stellt sicher, dass die Verwaltenden stets mit ihren Abläufen verbunden sind. Eine weitere herausragende Funktion ist der Websiteersteller von Guesty. Dieses Tool ermöglicht den Immobilienverwaltenden, ihre individuelle Onlinepräsenz zu erstellen, und bietet ihnen einen zusätzlichen Kanal, um ihre Immobilien zu präsentieren und zu bewerben. Die Anwendung ist ein unschätzbares Gut für diejenigen, die ihre Reichweite erweitern und eine unverwechselbare Marke im Gastgewerbemarkt schaffen möchten. Das Engagement von Guesty zur Bereitstellung einer umfassenden Lösung zeigt sich in den Integrationsmöglichkeiten. Die Software verbindet sich nahtlos mit einer Vielzahl externer Verwaltungstools. Diese Integration ermöglicht den Nutzern, ihre Reservierungs- und Angebotsinformationen mühelos mit anderen Lösungen zu synchronisieren, die Funktionalität von Guesty zu erweitern und ein zusammenhängendes operatives Ökosystem zu gewährleisten. Kurzum, Guesty ist ein herausragendes Tool für Immobilienverwaltende, die Zeit sparen, den Umsatz steigern und ihr Unternehmen skalieren möchten. Es handelt sich nicht nur um eine Software, sondern um einen Wachstumspartner, der alle Aspekte des Gastgewerbemanagements mit innovativer Technologie und einem tiefen Verständnis der Branchenanforderungen optimiert. Guesty ist die richtige Wahl für diejenigen, die sich eine Zukunft vorstellen, in der das Gastgewerbemanagement durch Effizienz, Innovation und außergewöhnliche Gästeerlebnisse definiert wird.
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Guesty Preis

Guesty bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Guesty ist ab 23,00 $/Monat verfügbar.

Startpreis:
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Guesty

Nutzerbewertungen zu Guesty durchsuchen

300 von 300 Bewertungen
Sortieren nach:
Mike
Mike
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.9.2023

Guesty has everything we need and more...

Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.

Vorteile

Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.

Nachteile

The price. It's far from the cheapest option on the market.

In Betracht gezogene Alternativen

Hostfully Property Management Platform

Warum Guesty gewählt wurde

MyVR was sunsetted as a product, and we had to transition to something else.

Gründe für den Wechsel zu Guesty

Ease of transition.
Keith
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 19.7.2024

Pay for what you get

We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude.

Vorteile

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Nachteile

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

In Betracht gezogene Alternativen

Hostaway

Gründe für den Wechsel zu Guesty

[sensitive content hidden] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable.

Antwort von Guesty

Hi Keith,

Your feedback is music to our ears! We're dedicated to providing top-notch service to help your business thrive.

- The Guesty Team

Beantwortet am 25.7.2024
Victor
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.1.2025

Best-in-class short-term rental PMS software

Vorteile

We have been Guesty customers for over 4 years, and have remained satisfied throughout our experience. We believe Guesty has been and continues to be a best-in-class PMS solution for short term rental / vacation rental managers. Although its cost may be higher than that of various competitors, the product is a market leading product, and we believe is well worth any premium they charge compared to competitors. Guesty also has a deep bench of talented individual backing the product, and this is foundational to their success - they have a fast velocity of new features, their customer service when something does break (as is inevitable with any product as complex as Guesty) is excellent, and they find creative ways to add value for the customer (e.g. through webinars, conferences, etc.). We expect to continue to be Guesty users for years to come.

Nachteile

Price can be a consideration for some users, but the product was well worth it for us

In Betracht gezogene Alternativen

Hostaway

Gründe für den Wechsel zu Guesty

Superior features, reasonable pricing, relationship

Antwort von Guesty

Hi Victor,

We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth.

Thanks!
The Guesty Team

Beantwortet am 13.1.2025
Sandi
  • Branche: Personalwesen
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 26.7.2024

Love hate relationship

Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features. I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult

Vorteile

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Nachteile

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

Antwort von Guesty

We appreciate your candid feedback, Sandi. Your experience matters to us, and we'd like to address your concerns directly. Please provide your preferred contact method, and a member of our team will reach out promptly to find a resolution.

- The Guesty Team

Beantwortet am 4.8.2024
Ashley
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 17.10.2024

Save your money

Guesty has been the worst decision I have made since I opened my business. Guesty overcharges and under delivers.

Vorteile

I liked the layout of Guesty, but that was it.

Nachteile

No phone number for customer service, due to the time change any questions would take half a day to get a response.

In Betracht gezogene Alternativen

Hospitable.com

Gründe für den Wechsel zu Guesty

I believed every word the sale guy said.

Antwort von Guesty

Hi Ashley,

We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform.

Please provide us with your email and we will get in touch to resolve this matter.

Thanks
The Guesty Customer Experience Team

Beantwortet am 28.10.2024
Jennifer
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
2

4
Bewertet am 31.7.2024

Great but pricey

Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the "trial" and not honouring their deals.
Other technical issues get sorted in an OK timeframe.

Vorteile

It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well.
I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.

Nachteile

Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.

Antwort von Guesty

We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth.

- The Guesty Team

Beantwortet am 4.8.2024
Renata
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 10.5.2024

The worst choice ever

How sad that guesty is selling itself as a working software!!! For me guesty is a big disappointment!!!!
This is the 3rd software what im using, first I used HOSTIFY, i didnt like it, after I used OCTORATE, much better then guesty, and much cheaper too. I had some things what was missing from octorate, thats why i needed a top software to be able to grow, and to have less work, using a great system. When the sales team was selling me this product, [sensitive content hidden] is his name, he told me that Guesty has everything, everything works and now after a bit more then 2 month i can see that this was all a lie. Cheaper products are working better!!!!! DONT BUY THIS SOFTWARE.... I came in because i thought if i pay more i will have a guarantee to have the quality. Im managing more then 60 apartments so I really need a good software.
And nothing like this!!! I HAVE TO CLOSE MANUALLY SINCE 2 MONTH!! for all of my more then 60 apartments each month, because this functionality doesnt work. even when im paying for a special accounting mode...I cant even give an invoice for my guests with them details, my property owners cant see anything on them"landing page", because there is not even owner portal. Tasks are not working, there is no translation (in Spain at least) for messages between me and guests, and sooo on!! Whoever needs more info can contact me!! BIG BIG SCAM, and big big disappointment!!!! Im already looking for another software.
Renata Varadi-wehom.es

Vorteile

Nothing after my bad experience. They are selling the software as the top of the top, and me naivly i tought if i pay more, i will have the guarantee for the quality. and not at all!!!

Nachteile

As they promised me, they said i could do many things, but i only have a basic multicalendar without option for bulk edition, etc.

Antwort von Guesty

Hi Renata,

Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.

Thanks,
The Guesty Team

Beantwortet am 22.5.2024
Robert
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 18.7.2024

Love Guesty 5 Years on

Our overall experience has been terrific! Everybody’s nice and again we really rely on Guesty to qualify other apps that we may use

Vorteile

Guesty’s one stop shopping for property management needs is terrific. We use only products that are integrated with Guesty now in our business.

Nachteile

Slow to roll out some products, hard to give feedback about poor functionality with products

In Betracht gezogene Alternativen

Streamline

Warum Guesty gewählt wurde

Much greater options in Guesty and integrations

Gründe für den Wechsel zu Guesty

Yes, he had a much easier user interface

Antwort von Guesty

Hello Robert,

We're delighted to hear that our solution has streamlined your operations. Here's to your continued success!

- The Guesty Team

Beantwortet am 25.7.2024
Hasan
Hasan
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
2
Kundenbetreuung
1

1
Bewertet am 30.1.2024

AVOID - DO NOT BUY FROM GUESTY IF YOU ARE LOOKING TO SCALE

Extremely poor and unsatisfied considering the amount of money you have to pay, which is ludricious to begin with - we regret moving from uplisting to guesty.

Vorteile

NOTHING - their support is EXTRMELY SLOW- their systems DO NOT WORK! we have had so many syncing issues, its caused double bookings, really unhappy guests, and we have looked stupid in front of our investors. We regret with our heart to have chosen guesty. We will 100% be changing the platforms.

Nachteile

The onboarding integration migration is EXTREMELY POOR. The systems don't work, you will get double bookings. The support team won't help fast enough.

In Betracht gezogene Alternativen

Hostaway

Warum Guesty gewählt wurde

We thought guesty would allow us to scale better, better integration with Expedia messages, and better overall system. We were very wrong. The support team is non existant, we can't even see double bookings on the calendar management, we've had multiple guests book the same flats, and showed up to the flats, causing extremely poor management and service. We are not happy at all.

Zuvor genutzte Software

Uplisting

Antwort von Guesty

Hi Hasan, we are constantly evaluating user feedback in order to improve our system. This review has been taken onboard and we will work to evaluate your technical limitations with your Success Manager. Thanks!

Beantwortet am 14.2.2024
Dreame
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 16.1.2025

"Efficient Property Management with Room for Improvement"

My overall experience with Guesty has been positive. It’s a powerful platform that streamlines property management with features like channel integration, automated messaging, and payment processing.

Vorteile

It seamlessly integrates with multiple booking channels, automates tasks like messaging and payments, and provides a user-friendly interface, saving time and effort.

Nachteile

The least appealing aspect of Guesty is its pricing, which can be high for smaller property managers. Additionally, some features, like reporting and customization, could be more robust to better meet diverse needs.

Nicholas
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.8.2023

Best onboarding experience, ever!

Wonderful. I really love the product.

Vorteile

It's easy to use. Their "Help" section on the website is excellent. Employees are picking it up fast and easy.

Nachteile

They were very strict on the onboarding process, which at first I thought was unnecessary, but later was grateful because it went so smooth. I wanted to go faster, and then made me slow down and do it the right way.

Duncan
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.7.2024

Guesty as a Airbnb management tool

Vorteile

Ease of use, faultless syncing of calendars across platforms, excellent mobile app.

Nachteile

I think the cost is high compared to competitors in the market - I beleive it to be the market leader so hapy to pay for a quality product.

In Betracht gezogene Alternativen

Lodgify

Antwort von Guesty

Your insights are invaluable to us. We're committed to evolving alongside you and supporting your business's journey.

- The Guesty Team

Beantwortet am 4.8.2024
Jen
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.7.2024

Reliable and easy-to-use channel manager

Very good. The customer service is excellent and having a dedicated person allocated to me makes a difference.

Vorteile

It is very easy to use and makes it easy to manage my portfolio of properties. The accounting module saves me many hours a month!

Nachteile

The pricing. They could offer more bundled packages to make using other products in the suite more affordable.

Antwort von Guesty

Thank you for taking the time to share your experience, Jen. We're honored to be part of your business toolkit.

- The Guesty Team

Beantwortet am 4.8.2024
Jeff
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.7.2024

Good service but pricy.

Good. I like it but will love to have some pricing in between a flat fee and a percentage per transaction.

Vorteile

Manage all my properties at one spot. Advanced Analytics.

Nachteile

Price and tipe of pricing. Some months that we don't have bookings it's hard to pay.

Antwort von Guesty

Hi Jeff, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

- The Guesty Team

Beantwortet am 4.8.2024
Francois
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 11.8.2024

Good software

Vorteile

THe software has a lot of fetaures, very complete

Nachteile

The pricing, which is higher than its competitors

Antwort von Guesty

Hi Francois,

Your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform.

Thanks,
Guesty

Beantwortet am 15.8.2024
ber
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.3.2024

Great software

Vorteile

Couldn't operate my business without them!

Nachteile

Has minor glitches sometimes. Account manager is always super helpful!

Antwort von Guesty

Hi Ber, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

Best,
The Guesty Team

Beantwortet am 28.3.2024
Victor
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.1.2024

Guesty is number #1

Vorteile

Austin & Peta have been great account managers throughout our entire Guesty Journey! Systems are great and we have been partners for 6 years and counting.

Nachteile

Pilot programs can take time to kick off, but mostly once running they work well.

Antwort von Guesty

Hi Victor, we are glad to have been able to make things easier for you. Have a great day!

Beantwortet am 25.1.2024
Chris
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.11.2023

Amazing Support

Vorteile

Aside for the efficient tool, Guesty has a solid support system

Nachteile

I like Guesty so I have no reason not to like it

Antwort von Guesty

Your feedback is music to our ears, Chris. We're dedicated to providing top-notch service to help your business thrive.

Beantwortet am 13.11.2024
Verifizierter Rezensent
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.9.2023

Great PMS for Vacation Rentals

Awesome

Vorteile

The system is amazing and is perfect for business models that cater to short-term rentals / Vacation rentals.

Nachteile

- The interface needs improvement to be user-friendly. - Adjusting rates for multiple listings under the same category should be easier instead of having to manually adjust it per listing

Udeshika
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
2
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 28.9.2023

Use Guesty as a last resort

They are a good stepping stone to help you gain the knowledge and experience needed when determining what you want from a software company. We are exploring alternatives, but at least we now know what to look for because of how bad it is at Guesty.

Vorteile

I liked the onboarding of guesty. You have to pay $1000 for it, but get a dedicated person that walks you through almost everything.

Nachteile

They force you use there credit card processing or stripe, charge you an additional 1%, basic webiste is horrible, advanced website costs another percentage point, when they integrate new channels they charge for it (google costs another 1%), customer service is horrible and only emails when issues need immediate attention (your waiting around for a minimum of 10-24 hours, and usually will solve it before they even respond).

Caroline
Caroline
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.8.2023

Hands down best software for STR management

amazing- we have tried hostaway, lodgify and tohers and they has nothing to compare to this. I love their annual trade shows for clients too! great networking and value

Vorteile

Constant new features and a dedicated rep that is amazing! [sensitive content hidden] - shoutout!

Nachteile

slow to load sometimes but they are very responsive to feedback

Ben
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.12.2023

Happy Customer for 2+ Years

Vorteile

A dedicated customer success team really makes a difference.

Nachteile

A few minor software bugs from time to time.

Antwort von Guesty

Thank you, Ben! Our #1 goal is to help customers manage better and grow with Guesty..

Beantwortet am 25.1.2024
sevda
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 11.7.2024

i like guesty

Vorteile

easy to use, easy to figure things out

Nachteile

sometimes i get confused but it gives you an error msg

Antwort von Guesty

Thank you Sevda, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty. - The Guesty Team

Beantwortet am 18.7.2024
Mariana
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.9.2023

Communications Point Of View

In general it has been good, guesty has many functions and I have not discovered them all yet but it has been very useful to develop our functions.

Vorteile

I really like being able to have access to integrated communication channels in the same channel and the customization of responses and tools to optimize the time and reach of our team and guests.

Nachteile

The fact that it doesn't update automatically really messes me up a bit. Sometimes it doesn't show me the correct property and having to refresh the page for each chat causes a delay in our daily functions.

Lauren
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.5.2023

Guesty is an essential component to our hospitality business

Vorteile

Guesty has been a crucial component to our hospitality business. Our account manager is very helpful to make sure we are staying up to date and educated on the many features. The Advanced Analytics tool is also very helpful from a revenue and asset management perspective.

Nachteile

Analytics are an add-on product, however very useful

Mandy
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 25.7.2024

Guesty Review

High level of functionality and staff and good all round service. There are frustrating delays in dealing with issues, customer support cut you off if you do not stay online with them constantly and then the process has to be re opened with another support person. It would be good if we had a group of people managing our account, so that ther eis some familiarity. The price is very high for a South African based company.

Vorteile

A premium software management tool for short term rentals

Nachteile

The monthly costs are extremely high in comparison to other similar products

Antwort von Guesty

Thank you Mandy, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty.

- The Guesty Team

Beantwortet am 4.8.2024
Lexus
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.3.2024

Guesty is Amazing!!!

Vorteile

Guesty has been an amazing platform for our company. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, [sensitive content hidden], has also been great to work with during our transition to Guesty and still is a part of our success today.

Nachteile

Guesty has been great to work with and if there is anything you dislike, let them know. They likely already have something in the works to change or streamline any processes or aspects you dislike. If not, they will likely help get you what you need!

Antwort von Guesty

Thank you Lexus, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty.

Beantwortet am 27.10.2024
Clay
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 7.3.2024

Started out great, last 6 months have been a nightmare!

when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our busiest season, we went from an 82% occupancy, to 58%. it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it. we've had to create our own work around just to avoid the issue. on top of that, we also found out that their integration to booking.com was not mapping correctly, and rather than fixing the issue, we were told to delete the listing and create a new one, loosing years of reviews and other data. On top of all these errors, we worked with the team at guesty to create a pricing structure that was more in line with other providers in the market, signed a new contract with them, and still to this day, they still have not implemented those pricing changes to our account. Lastly, trying to get any response from the guesty team takes days at best, but most likely will be weeks before you actually get any kind of headway leading in to months before anything is actually resolved. for an account we pay thousands of dollars each month, we don't have a dedicated account rep, and the customer service is atrocious,

Vorteile

They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties

Nachteile

their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars

Antwort von Guesty

Hello Clayton,

Thank you for taking the time to provide your feedback. We genuinely appreciate your insights, and your concerns regarding the recent software changes impacting occupancy, Booking.com mapping issues, and billing/pricing changes not being fulfilled have been carefully noted.

We understand the importance of addressing these issues promptly. Specifically, we want to assure you that we are actively working on rectifying the billing/pricing changes that were promised but not fulfilled. Our team is dedicated to resolving this matter to your satisfaction.

We value your partnership and are committed to ensuring a positive experience for you on our platform. Please stay in touch, and we'll keep you updated on the progress.
Thank you for your continued trust in our services.

Best,
The Guesty Team

Beantwortet am 26.3.2024
April
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.3.2024

Guesty is a Great Solution for Vacation Rental Management

My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints. I feel I have a partnership with this company and the main goal is for everyone to succeed.

Vorteile

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Nachteile

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Antwort von Guesty

Hi April, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team

Beantwortet am 14.3.2024
Cathie
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
2

1
Bewertet am 9.10.2024

Warning: Guesty Free Trial Disconnects Other Airbnb Management Software!!

I wanted to create a trial booking site with Guesty, but their process required I link my Airbnb listing first so the listing content could be used on my new Guesty booking site. But when I connected, my existing Airbnb connection to a different booking manager was lost, and my entire Airbnb calendar showed as available! I started to get bombarded with bookings for unavailable dates. Disconnecting Airbnb from Guesty's interface wasn't enough... I had to go to Airbnb & remove the connection there too. Then reinstate all my bookings & decline a bunch of booking requests which caused a lot of angst & harmed my Airbnb status (thank goodness I didn't have instant book turned on!!!). All my minimum stay rules were wiped out at the same time (even though they'd been created on Airbnb). At no point did the Guesty free trial advise that Airbnb only allows one property manager software to be linked, and if I connected Guesty, it deleted whatever I'd previously set up. Incredibly unprofessional and hugely inconvenient.

Vorteile

Fast setup, easy to understand. Price seemed fair.

Nachteile

Inflexible process for guest to book is illogical if you're a host with only one property (it too many steps, designed for when there's multiple properties to select from).
The Guesty Airbnb setup DOES NOT WARN YOU that by linking your Airbnb account, you'll lose any other active connections you have with Airbnb.

Antwort von Guesty

Hey Cathie,

We’re sorry to hear that you had trouble using Guesty Lite. Connecting only one PMS to a listing is a limitation that isn’t set by Guesty. You can find more information about this in our Help Center article here: Help Center.

Thank you for your understanding, and we hope you’ll consider us again in the future!

Thanks,
The Guesty Support Team

Beantwortet am 27.10.2024
Nicole
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.10.2024

We highly recommend Guesty

We use Guesty to manage a number of vacation rentals and our lives are easier since we started using it.

Vorteile

Guesty has been great for all our rental needs.

Nachteile

We have absolutely no complaints about this software.

Antwort von Guesty

Hi Nicole,

Your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform.

Thanks,
The Guesty Team

Beantwortet am 10.10.2024
Nicholas
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 5.5.2024

Stay away from this

Vorteile

When it worked and had no issues, it was grerat but it was very rare.

Nachteile

I am extremely dissatisfied with the level of customer support at Guesty. Response times are significantly delayed, often taking days to address issues, which is further complicated by the use of automated bots that prematurely close out tickets. Additionally, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues.

I urge an urgent review and improvement of these critical aspects to enhance user experience.

Antwort von Guesty

Hi Nicholas,

We apologize for the inconvenience you've encountered. Your feedback is important to us, and we're eager to understand your specific concerns and find solutions. Please share your contact details, including your email, so we can reach out to you as soon as possible to address any issues you're facing,

Thanks,
The Guesty Team

Beantwortet am 22.5.2024
Luke
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
2
Bedienkomfort
5
Kundenbetreuung
2

5
Bewertet am 23.7.2024

Long Time User

Better than Lodgify, streamline, and Escapia. However, Guesty is not good for enterprise property managers.

Vorteile

Integrates with AirBnB very well. [sensitive content hidden] is a rockstar.

Nachteile

Accounting sucks, not past data for cancelled reservations or homes that have off-boarded, slow to update key API connections.

Antwort von Guesty

Your feedback fuels our drive to improve. Let's continue working together to propel your business forward!

- The Guesty Team

Beantwortet am 4.8.2024
Tony
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 3.4.2024

Worst service ever

I greatly despise this company and would never do business with them, or recommend them to anybody. There are several other options that are way better. I would use anybody, but this company has most of them have all the same features, but most likely have a staff that actually cares about what they are doing. The [sensitive content hidden] of this company Obviously set the tone that the only thing they care about is profits and it shows their whole team. Good luck trying to get something done with them or get good customer service.

Vorteile

They have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.

Nachteile

The integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.

In Betracht gezogene Alternativen

Avantio und Hostfully Property Management Platform

Warum Guesty gewählt wurde

They forced us into it by not providing support for Kigo

Gründe für den Wechsel zu Guesty

We were forced into it due to the nature of losing access to Kigo

Antwort von Guesty

Hello Tony,

We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly.

Thank you,
The Guesty Team

Beantwortet am 14.4.2024
Anna
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.3.2024

Working with Guesty is Fantastic!!!

The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business.

Vorteile

Working with Guesty is Fantastic!!!

Guesty has 5 star quality customer service. You can tell they truly care about their clients and work hard to make sure our businesses are taken care of. The system itself is easy to use, it offers a plethora of features that will suit every need you might have. Guesty is responsive to feedback and tries very hard to roll out updates that are benefical to actual property managers.

Nachteile

The only thing I could possibly say that I like least is the static features of the reporting. A more dynamic report system with information about nightly rates would be ideal.

Antwort von Guesty

Hi Anna, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team

Beantwortet am 21.3.2024
Tim
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 30.7.2024

Generally OK

We accept that Guesty is as good as most of the solutions out there and you can spend a lot of time seeking comparable alternatives. It can be a significantly expensive option so we continue to consider alternatives.

Vorteile

Provides just about all of the features that we need

Nachteile

Rapid support and solutions to issues raised can be problematic. Annual costs can be very significant and cannot be ignored

Antwort von Guesty

Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.

- The Guesty Team

Beantwortet am 4.8.2024
Jen
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 14.3.2024

Robust for medium to large companies

My experience with Guesty has been really good, the customer support usually gets back to us within 24 hours and it's a real person (via email), it checks all the boxes for features we use and it gets the job done.

Vorteile

It's robust, has a lot of features that a lot of the other guys don't have yet, like inbox assignment, ability to see listing info from the app, and you're able to click into the guest profile.

Nachteile

There were a lot of hiccups when we first started with Guesty but it's grown into a great machine, however there is a cost for that. So you'll definitely pay more than the other guys, it just depends on what features you need. I don't really like it when they roll out new features that take away other features I liked.

Antwort von Guesty

Thank you Jen, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty.

Best,
The Guesty Team

Beantwortet am 21.3.2024
Mary
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.3.2024

No PM software is perfect

Overall, the experience is positive and Guesty offers the best option for what our company needs.

Vorteile

The customer service team is the best part about Guesty. They are very quick to respond and help.

Nachteile

I don't love the automations feature for communicating w/guests. It is confusing and seems overkill. It is not easy w/70+properties with different needs and multiple platforms.

Antwort von Guesty

Thank you Mary, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty. - The Guesty Team

Beantwortet am 14.3.2024
chico
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

3
Bewertet am 19.11.2024

Property owner's perspective.

They should just give the owner the management interface and let the property manager decide what features / information the owner has access too.

Vorteile

Most importantly, channel management works well.

Nachteile

The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner.
-Calendar view only displays one unit at a time
-No room status (clean/dirty)
-No channel information
-No room tax information
-No total revenue information
-Jenky estimated owner revenue
-Selecting date range is jenky

Antwort von Guesty

Hi Chico,

We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.

The Guesty Customer Experience Team

Beantwortet am 27.11.2024
Juliet
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.7.2024

Great product

Overall, the experience is quite smooth, with most of the daily work being done in Guesty. The customer support response time is also good, and they generally provide timely assistance.

Vorteile

Multiple user support makes it ideal for online team collaboration. The reservation form feature is very convenient for filtering diverse lists for statistics. Automation greatly reduces the workload for customer support.

Nachteile

The inbox filtering options are not comprehensive enough. Property address modifications often fail to save correctly and frequently require customer support assistance. The visible time range in the owner portal cannot be set.

Antwort von Guesty

Hi Juliet, your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform.

- The Guesty Team

Beantwortet am 4.8.2024
Laura
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 10.2.2024

WORST APP AND CUSTOMER SERVICE I'VE EVER ENCOUNTERED

Overall i felt like i was Beta testing their app for them. THe calendar function on my phone never worked correctly, i was not able to manage bookings in their app, i never recieved push notifications to let me know there was new activity, you will have to manually handle collecting payments yourself. DO NOT USE THIS COMPANY!

Vorteile

Syncing Airbnb was very easy but the other vendors took weeks and it made a huge mess of my calendar which resulted in double bookings.

Nachteile

Customer service: there is no phone number, they create a ticket for each issue you ahve so if you ahve more than one, which i had about 6, i had a ticket for each issue. I never heard back from the same person and never succeeded in fixing any of the issues I had.

Antwort von Guesty

Hi Laura,
We are very sorry to hear about your experience. We'd like to learn more about your specific case and remedy the situation. Please provide us with your contact details (email) and we will contact you ASAP to try to resolve any issues you may have. Thanks! - The Guesty Team

Beantwortet am 15.2.2024
Tucker
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.12.2023

Guesty is the ONLY software you should use

Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze.

What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled.

In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.

Vorteile

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

Nachteile

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

Antwort von Guesty

Thank you, Tucker! Our #1 goal is to help customers manage better and grow with Guesty..

Beantwortet am 25.1.2024
Hans Christian
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.5.2024

User-friendly and wonderful customer support

My experience with Guesty was amazing - from distribution up to managing our reservations, everything is great! The live chat function makes everything convenient.

Vorteile

What I like about Guesty is that it's very user-friendly and has all the features and functions you would need. Customer support is great, and it can be used with a huge number of third-party tools.

Nachteile

They can do better at pricing by implementing better customization for their rate strategies. They can improve their monthly pricing capabilities similarly to most pricing software, where you can do both STR, monthly, or long-term pricing.

Antwort von Guesty

Hi Hans, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

Thanks,
The Guesty Team

Beantwortet am 16.5.2024
Lydia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

1
Bewertet am 1.11.2023

False Advertisement simply.

Guesty does NOT have SUPPORT. Though the sales team are "escalating the issue" or "handling it" or "contacting support on our behalf". All we have are messages saying to put a payment processor. We asked for a direct call with support to address these serious issues. The Answer: Support is "evaluating the best way to get back to you regarding that" . Yup...They don't know about phones, direct emails, Google Meet, Zoom, Face time, Whatsapp Video etc...They're evaluating!One thing that DOES WORK though...is INVOICING. We've been invoiced:1- An integration that still has not happened2- Monthly invoices for a software that is costing us tons of time and moneyAnyway.. Now with HOSTAWAY and they are honest and know their product.

Vorteile

The advertising was great but reality did not measure up.

Nachteile

Simply put...False advertisement.I have been a Vacation Rental Manager for the last 15 years and have used a large array of channel software. We decided the switch to Guesty in October . It was a tight decision between Hostaway and Guesty. We do not use a payment pocessor.We went with Guesty. It has now been a few months and nothing we were told about the aspects of the software is true in our case.Guesty does NOT have a UNIFIED INBOX. Website and Vrbo not covered.Guesty does NOT manage BOOKINGS. You cannot set up reminders for upcoming balance based on your booking schedule. It has to be done manually. Guesty is NOT SAFE. While on a chat with a guest, the chat of another guest appeared! So guest information is not even safe.Guesty is NOT a CHANNEL MANAGER . Special price variations like short stays do not populate to all channels. Only to our website and not other channels. Bummer. Guesty does NOT work without a payment processor. Even though we precised this and were assured it would work.Guesty does NOT CALCULATE booking payments. INTEGRATION does NOT take 5 weeks.

Antwort von Guesty

Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations haven’t been met.

We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.

Beantwortet am 13.11.2024
Jj
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.9.2023

Guesty is the gold standard for vacation rental property managers

There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty.

Vorteile

- Dedicated account rep (shout out [sensitive content hidden]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans.

Nachteile

- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.

Dominick
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.3.2024

Look no further, Guesty is the clear choice!

Vorteile

Guesty has gone above and beyond to tailor their services to our unique needs. Everyone we work with has been fantastic--namely our onboarder [sensitive content hidden]. Additionally, Guesty's Help Center is truly unmatched--it's next to impossible to find an issue they don't have an article to support.

Nachteile

Not really a true "con", but since we do 30-day minimum stays only, having the ability to use Price Optimizer by month versus nighly adjustments would be nice.

Antwort von Guesty

Thanks, Dominick! Helping our customers thrive is what motivates us every day at Guesty.

Beantwortet am 14.3.2024
Linda
Linda
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.7.2024

Cost effective channel management

Vorteile

Easy to use and good support. Only pay when you have bookings.

Nachteile

Nothing it works well for us we don’t have any issues

Antwort von Guesty

Thanks, Linda! Helping our customers thrive is what motivates us every day at Guesty.

- The Guesty Team

Beantwortet am 4.8.2024
Ted
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
5
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 5.3.2024

Great product horrible support

I want to say, I would recommend the product. But because they support is so bad it’s possible you may lose thousands of dollars if something goes wrong

Vorteile

Guesty is a great product, simplifies guests checking in and checking out and stop double bookings from happening.

Nachteile

Horrible customer service the products failed and I couldn’t get any bookings on eight of my listings. I lost lots of money and [sensitive content hidden] support was not helpful. They keep saying they would get their developers to look at it, but never did. They don’t have a phone number you can contact you can only make a ticket

Antwort von Guesty

Hello Ted, we're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. - The Guesty Team

Beantwortet am 14.3.2024
Emily
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 20.3.2024

Guesty Review from Property Manage

Vorteile

Our customer success manager, Joshua, has been incredibly helpful throughout our experience with Guesty! Although we've run into a handful of issues during our time as a Guesty client, he is always quick to respond and find solutions for us.

Nachteile

As Guesty has rolled out new features over the last couple of years, we experienced lots of bugs in the early days of new features.

Antwort von Guesty

Thanks, Emily! Helping our customers thrive is what motivates us every day at Guesty.

Best,
The Guesty Team

Beantwortet am 21.3.2024
Gayon
Gayon
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.7.2024

Best Vacation Rental Software

My overall experience has been a great one!

Vorteile

There are so many things. Guesty is the best! There is nothing I need to accomplish with airbnb that Guesty does not provide.

Nachteile

I can't think of anything really. I had an issue with connecting vrbo to my Guesty account but this was taken care of within a few days.

Antwort von Guesty

Thanks, Gayon! Helping our customers thrive is what motivates us every day at Guesty.

- The Guesty Team

Beantwortet am 7.7.2024
300 Bewertungen

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