Rippling

Vorteile

Rippling's Payroll is seamless and easy and their support in setting everything up (and transferring from my old provider was flawless). We manage our Benefits, PTO, Payroll, Worker's Comp all through their software. For benefits and Worker's Comp, it integrates with third parties seamlessly (our health insurance broker and a Worker's Comp company Rippling works with). But overall, I've appreciated their service above all else - requests are quickly and politely answered (not like my previous provider)

Nachteile

The reporting features leave a lot to be desired, but I can see them improving as they go. Today's payroll run surfaced a brand new report that wasn't there just two weeks ago, so I'm hopeful this is an area they are devoting more attention to.

Vorteile

We purchased this after getting frustrated with Intuit's online payroll and there being errors and the customer service being useless.

In comparison the customer service at Rippling has been amazing, the onboarding was smooth - I was assigned a dedicated onboarding rep who met on Zoom with me to custom-tune the software to my needs.

I love that this makes onboarding easy with workflows - collecting t-shirt size, upload profile photo, eSign contracts and training, etc. All the stuff a large company would do for under $2000 per year for a company of 10 people. It is a great value. Also the MDM of company laptops is great.

Nachteile

No MDM for mobile phones and Windows clients can be buggy, no Okta SSO integration, and support can take a day or two to get back to you sometimes. Honestly not many cons; the software is great for the price.

Vorteile

Rippling is always adapting and enhancing their products. They have a full suite of solutions and a support team available to offer guidance. I have been very impressed with their tooling and how their products have scaled with us as our business has grown from 100 employees to over 400.

Nachteile

Rippling has many integrations; however, most third parties are only one-way, which creates some limitations. Additionally, one vendor that we wish Rippling would build an API with is Sparrow - this has been on the wish list for several years. It appears adding new integrations is not high on Rippling's roadmap at this time. As such, be sure to confirm what integrations are available and if they are 360 or 180 connections, before purchasing so that you have the right expectations going into it.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Rippling

Vorteile

I liked leaving Rippling the most. I've used Paycom, ADP, QuickBooks payroll, none of whom are known to be easy and I would recommend all of them over this software. I did appreciate the email reminders for payroll, but that was it.

Nachteile

Onboarding. I was treated like a fool who didn't know what a payroll period ending date vs a check date was. The constant pop ups on login. The confusing user interface and poor reports. The horrible customer service.

Vorteile

I like how in depth the employee information can be. I also like that when an employee makes a benefit election, change or termination, we get an email, often with a completed form attached, so we can submit them to the carriers.

Nachteile

Setting up Rippling, contacting support and fixing issues is an absolute pain, and it's caused some employees to not receive benefits because they take so long to fix problems, and then the enrollment window is closed.