Yotpo – Bewertungsseite 3

Vorteile

That it simplifies the review collection process for us as a company, but also make it easy for the customer.

Nachteile

I'm not sure I have any cons, but looking for more help on how to implement Yotpo with our email product Klaviyo

Vorteile

we use yotpo reviews on all of our e-commerce stores to add social proof to our product pages and it also allows our customers to share their honest reviews about our products.

Nachteile

honestly we are extremely satisfied and there is no cons so nothing to complain about, yotpo helps us gather reviews from our customers and it’s really helpful, that’s all what we are using it for and it’s doing a great job at it.

Vorteile

It is easy to use and intuitive. It makes the hard things - posting product adds to social media - easy and automatic so there is no worry each week. Plus, the design of the ads is very pleasing, so you don't have to worry about trying to make them look like you want.

Nachteile

The biggest thing was that I did not understand before we purchased about how the API installation would work. It wasn't until after we spent the money that I found out my ecom platform doesn't do 3rd party API keys. That means I have to manually create the spreadsheet every month to send out review emails. Had I known this ahead of time, we still would have purchased but I would have been more prepared for the workload.

Vorteile

Yotpo is a beautiful and simple review platform with advanced features

Nachteile

PRICE - We started with Yotpo very early on and the product was reasonably priced for a shopify store at that time but then the price shot up to thousands of dollars/quarter. The price was only based on the fact that you use the service, not how much you use or how many referrals or reviews you get. As a small business, this simply isn't practical or sustainable. We had to switch to another product, okendo, which is much more reasonably priced and actually has more advanced features than Yotpo.

Vorteile

Backed is easy to navigate, set up was relativly simple, public review site carouselmakes it easy and appealing for customer to see recent reviews

Nachteile

Limited back-end account ability-we really have 4 people who need separate account for moderation, commenting and maintenance. YOTPO claimed this would be fixed in the near future, that was 1 year ago

Vorteile

Having reviews has not only helped customers trust a purchase, but it helps in advertising and SEO. Absolutely worth the investment for our start-up!

Nachteile

I wish there was a keyword sort function for customers. When they go to our Reviews page we have over 1200 reviews now, it would be nice if they could search for keywords so they could find reviews applicable to their needs and questions. i.e. how is the sizing, arch support, ankle support, etc.

Vorteile

We have used this tool to collect reviews and ratings for our products. The integration part was very easy and we can select how and when to send the invitation to write the reviews. We can even send mass invitation to our customers by uploading an excel sheet to write a review. The automation part is really very good where after successfully delivering an order we can set the system up that way where it will send the review email. We can even encourage our customer to post images of the products along with their review and then we can tag that image with the actual product in our site. It really helps make a product very much worth. We can customize the email templates as per our theme and taste.

Nachteile

I have not found any major cons which i need to share here.

Vorteile

I love yotpo because you have control over the potential troll reviews and your happy buyers write your content for you. It makes me smile to see my buyers literally put n writing wat I set out to achieve with my product

Nachteile

I would like to have the ability to collect all the reviews and not have to pay more

Vorteile

Great Features, TPR and Social Ads

Nachteile

Only good for high volume online retailers.

Vorteile

the review platform looks and works well on the website with easy integration

Nachteile

the review platform is very expensive for what it is - basically just sending emails to customers. so the more emails they send the more you pay, but it is way more than should be.. over £1000 if you have thousands of orders a month like we do

we pay lowest plan just to keep the reviews on the site

Vorteile

The ease of use is incredible. The dashboard is very easy to navigate and make changes that will help your business.

Nachteile

How it only hooks up to Google sometimes. It was all the time during search it would be hard to beat.

Vorteile

I like that with Yotpo I own my reviews and I get much more control over design. When onboarding Yotpo provided a personal dev team to design my Review portal to make it match the feel and look of my store.

Nachteile

I was hoping that Yotpo will increase reviews and customer engagement however the case seems to be that less people are leaving reviews and engaging with the reviews and Q&A. I also don't like that the Q&A section doesn't have a search bar when the Q&A section is separate for the reviews tab. And finally the app is very expensive and especially if in getting less activity with the reviews and Q&A I don't know if the cost is worth it.

Vorteile

I use both yotpo reviews and yotpo customer loyalty. Both are fantastic. I have received hundreds of reviews from the automatic email requests.
The loyalty system is ready to set up and many customers love it.

Nachteile

I would love to have the option for customer questions on product pages but this is only available with a higher tier program which I'm not a big enough business to make sense of purchasing that tier. I wish there was an option to add on a la carte style, without having to increase the plan price so much.

Vorteile

It is a pretty easy to navigate software, very helpful for product development research, and a source of communication for customers and our customer service team. Our team is able to learn how to improve and provide products that fit our consumers based on comments/ reviews. It has also become a streamline to communicate with customers who are dissatisfied or missing items and have not reached out.

Nachteile

Although it is an easy software to navigate, after calls with our rep there are so many undiscovered features. We definitely appreciate our check in calls to be able to learn more and more about Yotpo and all the things they offer!

Vorteile

Users can search by keywords that are used frequently. The widget can easily be installed into a website (I am not a tech person and did it myself). The support is super helpful and truly wants you to love the product. And overall, every retail website should be using this to help their customers make informed decisions and ask questions directly. The dashboard makes it super easy to answer those questions and help interested buyers.

Nachteile

The email integration is not seamless with Hubspot.

Vorteile

I liked how easy it was to use and implement into a client's existing shopping cart. The badges looked great and the code wasn't too hard to embed into the sites templates. There were a lot of nice features that encourage people to review that you can implement as well.

Nachteile

As with anything, there can be challenges with embedding code into a website; incompatibilities with jquery especially. But the embed process was good. Sometimes it's one's existing website template that has the challenges. But Yotpo seems to work great! So no fault on yotpo's part.

Vorteile

Love how easy it is for our customers to leave a review without leaving their email. We get tons of reviews.

Nachteile

The backend can be difficult to navigate and we've had issues with their customer service in the past.

Vorteile

I love that it makes it easy to keep good relationships with our customers. Yotpo helps keep us on top of our customer's minds. We get lots of feedback from our customers, which helps us to constantly improve our products.

I would highly recommend that you use Yotpo for your business.

Nachteile

It did take a bit of heavy lifting to get it set up. The Yotpo team did do a lot to help set everything up, but you do need to set aside a good amount of time to get everything up and running. It also takes time to optimize your loyalty program.

Vorteile

Automated reviews and automated settings, social push, and rich snippets

Nachteile

Doesn't integrate with subscription apps (though does integrate with shopify) and price.

Vorteile

It is mostly set and forget which is great for us as we don't have much time to dedicate to things like this.

Nachteile

The price is significant compared to other options however, we find that YOTPO has been a great addition to our website & we would not be looking to change.

Vorteile

Overall the platform is great, easy to use and the back end has everything you need. Simple customisation is easy, but we opted for modifying the templates which took​ some time to figure out with using Liquid partials etc​.

Nachteile

Some things aren't very customisable, such as the text for different tagged products. We have one site where we are tagging two different types of product so want the text to reflect the two products, but that isn't an option.

When testing live review data you can only send to an email once as it thinks​ it's a real customer. The testing method to see if an email looks ok doesn't use live data so it can't be checked.

Vorteile

Love the automation feature to send customers review requests after purchase

Nachteile

Wish it was able to integrate into more sophisticated CRMs

Vorteile

The ability to easily manage and gather product reviews for our website.

Nachteile

At times the interface can be a little overwhelming but if you take your time, follow the tutorials you will be just fine.

Vorteile

I like the ease of set up and implementation across our platform. Being short for time and initially low on budget, I needed a cost effective solution that was simple to put in place. Yotpo has delivered consistently for over 2 years of my business using the service

Nachteile

There could be more information in adding specific product reviews under products. Specific product reviews have not shown up on all of my product pages

Vorteile

I really liked how easy this was to integrate into our site and it had great functionalities. Plus it looked nice on the product pages.

Nachteile

It was WAY TOO EXPENSIVE. After working with Yotpo for 2+ years we switched to a competitor because we got mostly all the same features, but for less than half the price.

Vorteile

When I began the free version was a great way to start. I had consistently good customer support when I needed it too.

Nachteile

Once I grew, I started paying for a tiered version. Only after I started paying learned that even though I'm paying I don't unlock features. Until I get a minimum amount of reviews curtan options and features are locked!

Vorteile

It does a great job showing all the wonderful pictures and video our customers submit.

Nachteile

Using the admin site can be frustrating because it is slow and sometimes confusing. I'm really annoyed by the emails that encourage you to respond - right in the email -- and when you submit you get a blank screen. That needs to be fixed or scrapped.

Vorteile

Easy to see all reviews, easy to reject fake ones, easy to comment/see customer info.

Nachteile

Emails don't integrate well with Gorgias and doesn't let me go directly to the site or reply directly via email without having to open Yotpo. What's the point of integrating if I have to go to the site anyway?

Vorteile

Really easy to navigate, tons of filters to narrow down results, easy to search using keywords, uploaded photo quality is great

Nachteile

There's a lot of ads on the version I use, sometimes its hard to load and I have to keep refreshing the page

Vorteile

I use the free version of Yotpo. It was easy to install on my website and once it was done it started collecting reviews and posting them once I approved them. I haven't had any problems. Yotpo also helps you to easliy post the reviews on your social media sites.

Nachteile

There's something about navigating the dashboard on Yotpo that I can't get the hang of. Everytime I go on to check and approve my reviews I have to follow my notes. It's not intuitive. I can get it done but it's a small frustration.

Vorteile

Very easy to promote our business with the marketing and trying to lure repeat customers by providing loyalty rewards and incentives for referrals to our business.

Nachteile

Nothing at all. So far, this program has been excellent for our business and has had a positive outcome for our business.

Vorteile

Ease of implementation
Features
Ease of use

Nachteile

Difficulty in updating reviews but this is to be expected. If it was easy, the trust factor would be lost as merchants would potentially be changing their reviews willy nilly.

Vorteile

The interface is CLEAN, and just looks good. Its simple for people to leave reviews for you. I was able to set up the plugin, customer service was responsive. I had many questions. Features were powerful.

Nachteile

I don't like how they want to track your sales and want a percentage of them. Although they do allow you to have reviews for a single product without all the bells and whistles. This worked out for us.

Vorteile

Easy to use, easy to set up, clear ROI calculations, and great customer service.

Nachteile

The price went up a lot this year. I still think its a great value - it was just a bit of a sticker shock after the price we paid last year. To be fair though - they are now priced according to the rest of the industry.

Vorteile

I like how easy the dashboard is to manage the reviews. I like how you can choose to hide or reject scam or unreasonable reviews (reviews under 3 stars). It's amazing how you bend over backwards for customers but then they leave bad reviews anyway. This software allows​ you to choose which ones go public/private. They also allow Product specific reviews or Brand reviews.

Nachteile

The pricing options. When I discussed the pricing with a salesman they had 2 options. The free plan, or one that costs 8,000 upfront for the year. Unfortunately, as a small business, we cannot jump into something like that not knowing the risk and potentials. However please not that we still do their free plan monthly and get up to 50 reviews per month. This helps on our evergreen products.

Vorteile

Been using YOPO for about a year. Very good service and offer a lot for the free version. I am now paying for some of the more advanced features. Customer service always gets back to me fast. Never had a problem.

Nachteile

Some of the Features I would like are only on the higher cost plans and as a small store they I can’t afford them.

Vorteile

I like that we can customize the emails, and I like that yotpo can automatically post five star reviews to our social media platforms.

Nachteile

Going between the new and old dashboard was a little confusing.

Vorteile

The software is extremely easy to use and customize. With Yotpo, we were able to launch with a dedicated reviews page and reviews carousel that was completely customized to fit the look and feel of our site. Emails to customers requesting reviews are super simply and easy to publish to the site. Yotpo has really helped in validating and providing credibility to our product and brand.

Nachteile

Price. They have pretty aggressive sales reps and only work on annual contracts. While effective, it's by far our largest software subscription in terms of spend. We locked ourselves into the pro version and once you implement it on your site, it's difficult to downgrade to a cheaper version.

Vorteile

Our client had a goal of growing the number of customer product reviews on their Shopify site. Yopto's platform is simple to use, sets up in just a few clicks, and runs well in the background with little to no maintenance.

Nachteile

Our client has a number of customers who subscribe for monthly shipments. It's easy to add their email addresses to the "do not request reviews" list by hand... but would be a total home run if the platform enabled us to add a customer tag, so we don't have to periodically update.

Vorteile

Ease of integration with Shopify, all features around it allowing to maximize what can be done with the reviews

Nachteile

Not easy to integrate with google merchant center, making product identifiers match required some manual work on both sides.

Vorteile

Yotpo is relatively easy to set up and works well at collecting reviews with custom attributes (size - too big, perfect, too small) etc. Customers are able to leave reviews in the email or online. They have good analytics and sentiment analysis that allows you to understand when customers leave a bad review (even if the star rating is high).

Nachteile

Yotpo is okay for the price because its the leader in the space. However, for their team and funding size I expected much more. Updating custom attributes is a terrible experience, and if customers leave a bad review that is not true, Yotpo can't do anything about it. There is no way to submit proof that the customer was wrong leaving businesses powerless against lies.

Vorteile

SO many great features, really visible for the customer to see when deciding on a purchase

Nachteile

all good cant improve it, I really enjoy using it

Vorteile

YOTPO makes it much easier for our customers to give us feedback. Since switching to YOTPO, our reviews have increased greatly over our previous method.

Nachteile

Integration of the automated reviews could have been a little smoother. But that really is more because of how our eCommerce platform works. Once the integration is completed, it will be awesome!

Vorteile

Yotpo was easy to install, easy to monitor and we've seen such great results from it. The customer service team is awesome and always willing to help and troubleshoot (and do it quickly). Highly recommend!

Nachteile

There are some features that aren't easily customizable so it can cause some frustration when having to outsource or work with their team to get it exactly as you want it. But nevertheless, they're extremely helpful so that's never too much of a pain.

Vorteile

- Sending out reviews w/ up-sell opportunities
- Reporting capabilities
- User interface to display reviews is nice on the website
- Rich snippet feature for SEO

Nachteile

- the Moderation menu got more confusing. I liked the old interface better--it was easier to follow.
- Support doesn't respond right away. It can take a day or two to resolve an issue.
- The Reviews are not searchable so doesn't contribute to SEO.

Vorteile

Very easy to manage and good notifications.

Nachteile

The integration was difficult for me, but I'm not that savvy with code. Someone else could have probably done it in a 1/10th of the time it took me. Once I figured it out, no issues!

Vorteile

I like Yotpo for its built feature of collecting reviews from customers via email. It also provides the review display widget to be put on product pages which is also useful.

Nachteile

I feel there are a lot of customisation options missing. For instance there are limited days option when it comes to triggering an email for review collection. We can't input the same in other ways. Reporting part could be better in terms of effectively monitoring the numbers.

Vorteile

Really help to collecting reviews and that is very important to create confidence with another customers.
Really easy to use and the support is really fast and efficient.

Nachteile

The price, if we compare with another apps, is more expensive.

Vorteile

Increasing the amount of customer reviews was a major part of our strategy this past year. Yotpo allowed us to do this in an easy way and, best of all, allowed us to present these reviews in a way that gave potential customers the confidence that the reviews from Yotpo were 100% authentic.

Nachteile

It's not inexpensive, but we have seen the software pay for itself through the sales that it has brought into our business. If you have the ability to test the system out and then track the performance, I would do it.

Vorteile

Easy to use. Just set up your after purchase email text and select when the email gets triggered and Yotpo does all the rest.

Nachteile

I wish there was a way for the store owner to comment on customers' answers to questions. Sometimes there are more relevant issues that can be addressed by the store owner, but you can only comment on the original question asked.