Yotpo – Bewertungsseite 2

Vorteile

It's a nice review program that allows us to get a pulse on what's happening with our customer's orders and the feedback on what customers like.

Nachteile

The software is limiting. We can't adjust the timeline for when the reviews go out based on domestic vs international orders. International orders take longer to arrive so trying to set the review for when the item arrives and leaving a review is top of mind becomes difficult. If we have a pre-order item we can't set a different timeline for these and when the customer receives a review before we have shipped it confuses the customer.

Vorteile

I was extremely pleased with the professionalism of their customer support staff and their ability to address our issues and concerns.

Nachteile

Initial concerns with email and UGC Display Templates

Vorteile

I love the convenience and How I don’t have to think too hard! So appreciative for this product

Nachteile

The pricing but it’s worth the price of exchange

Vorteile

Yotpo offer very sophisticated and AI based platform. The dashboard and interface is far better compared to Shopper Approved. Customers can filter through reviews on a product page and the review request emails are highly customizable.

Nachteile

they only offer annual contracts, very expensive plans.

Vorteile

Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot.

Nachteile

Picture update feature updated so far, but the problem is pricing. As fa as I know, it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years.

Vorteile

I like thay Yotpo is very user friendly. Also the costumer support is one of the best I have ever had.

Nachteile

I am still getting to know the platform well, sometimes it is difficult for me to get to the page I want to intuitively.

Vorteile

The software is a great product. It functions well and we haven't had many issues with it. Implementation was difficult because their backend support to help walk us through the process seemed like he was overwhelmed with work. He knew the product really well and was helpful, but you could tell he was really stretched thin. It took us almost 3 times longer to get setup than anticipated, which was unfortunate.

Nachteile

Getting help from our customer reps has been a really negative experience. It feels like they don't want to help and/or are unable to help. Every question we have ends with a, "I'll look into that..." and then we never hear anything back.

Vorteile

It's easy to use and has all the features a small business needs to get reviews

Nachteile

ITS SO EXPENSIVE. It used to be $20-30 a month. It is now hundreds of dollars per month for the same features.

Vorteile

Yotpo does not offer any major benefits. You can invite more people to view your account, but that’s a standard feature.

Nachteile

The biggest downfall of this software is that you can choose to not publish negative reviews. While that may be seen as a benefit for businesses, it removes all credibility and will damage your reputation.

Vorteile

I love the ease of collecting and displaying reviews. It is such an easy and seamless process. It really helps gather reviews after purchases automatically. I don't have to waste time trying to get reviews from customers. I love also being able to use social media for my reviews! I love being able to add a coupon to emails so it gives a reward for writing reviews. This has been very helpful in collecting reviews.

Nachteile

I wish there was a way to push reviews to Instagram and other social media platforms.

Vorteile

The seamless integration with our eComm system (Salesforce Commerce Cloud) and the customer service

Nachteile

How you have to be experienced in coding to change key elements of the look/feel of review requests, widgets, etc.

Vorteile

Running my cosmetic business requires that I show up as close as I can to the customer and SMS allows me to do that! I've used Yotpo for about 3 years and I have been recently loving the new improvements with campaign planning and templates!

Nachteile

I have no feedback in this area, my needs are being met with this app!

Vorteile

The ability to have an easy overview of all the tools and alot of the features happens automatically. With YotPo you will have every tool inhouse and when everything is set up correctly you are provided with useful analytics and a great overview of how your customers review the business.

Nachteile

There is quite a handfull of features so it's easy to get "lost" within all of them.

Vorteile

Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Nachteile

Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Vorteile

Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Nachteile

Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Vorteile

I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day) .

Nachteile

Wish there were more options for email templates. Sometimes I don't have time to custom create a new look so if there were more options where I could just plug in my over verbiage and photos of products it would be super helpful.

In Betracht gezogene Alternativen

Mailchimp

Warum Yotpo gewählt wurde

Cost and the ability to keep everything in house. I hated having multiple platforms for various things.

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Yotpo

Price and ability to keep everything in one place

Vorteile

The Yotpo platform is easy to use, and makes collecting and managing reviews pretty seamless. I also love how our Yotpo account manager makes improvement suggestions, and offers to implement them on our behalf. The support team at Yotpo is also very helpful, especially for a SMB like ours that doesn't always have a developer available to make a change. They are quick to reply and incredibly helpful in implementing changes.

Nachteile

I wish it were easier to customize aesthetic without requiring developer or support assistance.

Vorteile

Yotpo has an easy to use interface and has robust and well thought out features and tools for collecting user reviews and photos and displaying them on our websites to really make an impact with customers. Additionally, our account rep is super responsive and helpful with any questions or issues we run into.

Nachteile

It does have a higher price tag to some of its competitors, that said, the polish within the product and reliability isn't something you find in all SAS solutions.

Vorteile

Simplicity in integration with Shopify. Customizable design on the website. Improves conversions on the product page. Great to publish reviews directly to Twitter & Facebook or turn into paid ad content.

Nachteile

The search function within the back end is faulty sometimes.

Vorteile

Easy to build photo galleries. Easy to collect social media posts relating to our products. Customer reviews are easy to filter and display and their sentiment readings help filter out problematic reviews. Collecting reviews is extremely easy and we receive a steady stream everyday.

Nachteile

We dont use the tool as best we can. Gathering permissions for user generated content has been a slow process.

Vorteile

Yotpo makes the short list of Google Review partners. This is a big plus for them. And they do offer some neat features, like the ability to invite customers to not only review a product, but also review the company at the same time.

Nachteile

Yotpo price is much higher than their competitors. They seem to feel that their product is much more superior and therefore justifies the price tag. In reality, a lot of their competitors now offer the exact same services and have similar capabilities---at a much lower price.

Vorteile

Easy to use, bunch of features, customer support

Nachteile

Pricing is a bit steep if you operate on higher scale

Vorteile

We were in desperate need for automated, Verified reviews that didn't require us to monitor or control the spam or misdirected customer service inquires on our site, for a price that we could afford. Yotpo was that solution for us.

Nachteile

In order to unleash all of the greatness that Yotpo has to offer, you jump from an affordable price to a price that only large co's can afford. Wish there was an option in between.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Yotpo

1) Ease of implementation and use. 2) Great customer support. 3) Competitors using the same software.

Vorteile

The platform has a lot of mature features including some interesting AI-driven tools to display review hightlight. You can do advanced customization of the widget CSS to style it with your fonts and get it looking exactly how you want. We're collecting a good rate of reviews at around 6%.

Nachteile

It's very expensive relative to competitors like Okendo or Stamped — double, almost triple the price. It has a few additional features like Google Seller Ratings for Google text ads and the AI-driven highlights, but aside from that, the value is questionable compared to those options.

I also don't like that I can't send review requests with our ESP, Klaviyo. I would really love the aggregate analytics on email sends by sending with one platform. It would also allow us to segment users by country or purchase easier since Klaviyo has far superior segmentation tools.

In Betracht gezogene Alternativen

Okendo

Gründe für den Wechsel zu Yotpo

We were originally on Magento, and Yotpo was the best option that integrated well with that platform, had Google Seller Ratings, and customization capabilities we needed.

Vorteile

Es una herramienta muy sencilla de usar, instalar y gestionar.
Ayuda a tener visibles las reseñas de los productos, para ayudar al cliente a hacer compras informadas y por lo tanto, tener una mejor experiencia de compra

Nachteile

Que la versión premium tiene un costo algo elevado para nosotros, y la versión gratuita si está algo limitada

Vorteile

Yotpo has been crucial for us. We knew that product reviews were a missing piece of the puzzle but we struggled to bring them in for years. With Yotpo we were able to gather nearly 1500 reviews in our first year!
This has resulted in a huge increase in customer confidence and in turn increased sales.

We also recently added the Visual Marketing component which is now helping us to solve another long standing issue, gathering user generated content.

Would highly suggest Yotpo's services as they may be one of the best values in the game.

Nachteile

Would make some slight changes to the way reviews can be shown on our website.

Vorteile

Yotpo definitely stands out as a leader in review and content management. It performs consistently and if anything is not working, they have extensive help articles and easy to contact support. Currently, we use Yotpo Reviews and UGC. It's great to have not only word reviews but allow customers to share their photos of the finished project.

Nachteile

Sometimes the dashboard can be glitchy and not load properly. If you're on a slow internet connection, be prepared to experience some delays as well.

Vorteile

The rewards program is great if you are on Shopify.

Nachteile

If you are not on their highest tier, there is much to be wanted from a functionality standpoint.

Vorteile

Customer support is always outstanding and tools are easy to deploy and use.

Nachteile

Don't really have any issues with software.

Vorteile

We recently switched over our ecommerce to Shopify and with it added Yotpo to our integrations to collect reviews. I love the automation and the ease of set-up for basic review collection (and that we were able to send an initial manual-request to previous customers) as well as the straight-forward dashboard for review moderation.

Nachteile

It is rather frustrating how many of the features are blocked behind certain tiers and payment levels -- have sometimes run into something I thought we'd be able to use (like integration with Klaviyo or Q&A) that are not available to us unless we spring for a higher payment level -- and given our order volume right now it isn't an upgrade that makes sense at this time. I also wish more customer service was available at the lower tiers - the chat box has only been moderately helpful when I've utilized it for troubleshooting.

Vorteile

Does exactly what you need it to do, but better then their competitors.

Nachteile

- easy integration
- easy management
- insights in ROI

Vorteile

In terms of functionality, Yotpo is easy to implement and use, from both a front-end and back-end perspective. It easily hosts your product's (or company's) reviews and displays them on the website is a visually aesthetic way, with customizable features.

Nachteile

It would be great to implement a feature that allows the user on the customer's end to have more filter options for the reviews. There are other review platforms that have more fields to answer, therefor offering more information for the customer to browse when looking at reviews. Since referrals and reviews are one of the first things customers look at before purchasing, giving more information options (beyond name, product, and product rating) along with making filter features easy to accessible allows the customer to access more detailed information, but helps to make the conversion quicker.

Vorteile

I find Yotpo so easy to navigate and really showcases customer reviews. Support is first class.

Nachteile

Cost. You should give access to all features and charge per number of SKU, sales conversions or number of reviews being created. It would be more inclusive for all brands and help small brands to grow faster.

Vorteile

it was easy to set up. it publishes automatically.

Nachteile

I have not come across anything I do not like about it yet.

Vorteile

Yotpo has allowed us to gather thousands of customer reviews that help provide social proof to drive new customer purchases. We have been using the softeware successfully for over 2 years and have now signed up to their SMS marketing platform.

Nachteile

The Facebook advertising integration is very basic and does not allow for well crafted adverts to be launched.

Vorteile

The fact that it really works as advertised. The first 6 years we were in business we gathered some 200+ reviews for various products. In the last 4 years we have gathered nearly 3500 reviews for various products and the website. The reviews are presented in a professional manner on the website and the star ratings are featured in web searches.

Nachteile

I am not a web guru or coding guy. Some knowledge of these items is necessary for proper implementation of the software. I really appreciate the semi-annual checkups from the YOTPO service technicians. They are very helpful.

Vorteile

Easy to use, great follow up email and also their support staff is one of a kind! I first heard of them when they reached out to our store on Shopify. Their support staff is incredibly friendly, not pushy, and their free plan is great to test out the waters and really see it in action. It's easy to setup, navigate and also has shown immediate results with reviews and follow ups.

Nachteile

I honestly can't think of anything, maybe the pricing structure, but even that isn't terrible. The introduction to it was great, even though at first I was a bit apprehensive, but I love the product now.

Vorteile

When we first started out, Yotpo was a free service as they were trying to gain market share. The platform and user interface has always been easy to use and has allowed our small business to show potential customers what real customers have to say about the products they are ordering. Reviews are one of the most important factors for decision making and Yotpo has made gathering reviews in natural and unintrusive ways easy and effective.

Nachteile

Though it may be a little pricey, the functionality and the quality of the interface are worth while, for small businesses who don't have products in stores, reviews are a necessity so it may not be the cheapest option but from our experience it is worth the money.

Vorteile

Yotpo is easy to implement and use. Being able to create Facebook ads directly from customer reviews is incredibly valuable and has brought large amounts of revenue to our store.

Nachteile

There are cheaper alternatives (MUCH cheaper) that do the exact same thing and even do most things better. Yotpo does appear to be severely overprice, in my honest opinion.

In Betracht gezogene Alternativen

Okendo

Vorteile

Yotpo's platform made creating and customizing our review requests easy. We could talk to our customers using our voice and use incentives that brought customers back to our site to purchase again and again.

Nachteile

The Yotpo dashboard is comprehensive but not always as easy to navigate as it might be. The manual coupon inclusion feels outdated.

Vorteile

Good sentiment analysis feature with industry benchmarks, does the job of review collection and monitoring pretty well. Also good IG push feature.

Nachteile

Less options for 3P review push on websites such as Trustpilot and Sitejabber, Slightly complicated automated review setup

Vorteile

Yotpo definitely offers the most robust options for loyalty and referral programs, that definitely is what stood out to me as I was vetting different partner options. Their list of integrations is lengthy and they're constantly adding more integrations based on user feedback

Nachteile

It's expensive - definitely the most expensive of the options out there, but it comes with white glove service during set up as well as a very experienced account representative.

Vorteile

I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.

Nachteile

When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.

Vorteile

Yotpo is easy to use and makes commenting on and posting customer reviews a breeze.

Nachteile

When a comment makes a comment about a missing item or shipping issue (not a true product review), I have to go searching for their contact info in order to get back to them.

Vorteile

The software is very helpful at increasing the amount of feed back we get from our customers. It has also helped us gather reviews on products that we typically would not get reviews on. Being a small to medium size business that software is priced appropriately and I feel that we are getting a good ROI on our partnership with Yotpo.

Nachteile

We lack the ability to truly customize the customer facing aspect of the product. There are many things we would like to change but the platform does not allow it. I also have some small concerns on the technology side and the weight it adds to page load but I do believe the benefits of the product outweigh the negatives.

Vorteile

Your reviews are automatically posted to social media.

Nachteile

I would love to upgrade to one the other plans, but they are expensive. Would be great to come up with a mid tier plan

Vorteile

Yotpo has been a very good asset to my company as it has made it very easy to capture user feedback on my products and subsequently display them on the website. Their integration with WooCommerce is seamless and the ease of capturing reviews with an email integrated form is super quick.

Nachteile

The only negative for me is how their external scripts can affect my site speed, perhaps this is something they can work on improving as in this day an age speed is key for converting viewers into customers.

Vorteile

Ease of use for our customers, clean cut, great visual with the stars at the top of each review, easy to implement into our website in the places we want it seen.

Nachteile

Would love if a customer wrote a review 1x, that they no longer receive emails in the future, still asking them to write another one. We only offer a discount to customers for their 1st review, so it is annoying to them to keep getting yotpo requests with orders, time after time.

Vorteile

All of my competitors were using this app and i decided to use it too. Its the most effective review app ive used to date. It automates review reminders so i dont have to and it also doubles as damage control if a customer relays that they haven't received their item yet, which allows me to follow up and fix the problem. Solid app, goes above and beyond just standard reviews.

Nachteile

The design looks a little tacky, could look a little less cluttered.

Vorteile

The automatic emails to customers make it easy to collect reviews

Nachteile

The mobile experience isn’t great. I’m not able to see full screen, maybe needs an app.