Über Yotpo

Yotpo ist eine cloudbasierte Content-Marketing-Plattform für E-Commerce-Unternehmen, mit der Nutzer nutzergenerierte Inhalte sammeln und den Inhalt zum Aufbau einer Marke und zur Verwaltung der Kundenerfahrung nutzen können. Mit der integrierten Lösung können Marken nutzergenerierte Inhalte sammeln, kuratieren, verwalten und darauf reagieren. Die Lösung nutzt Kundenbewertungen und Fotos während des gesamten Käuferprozesses, um das Vertrauen der Kunden zu erhöhen. Nutzer können Bewertungen und Fotos mit nutzerdefinierten Anzeigeoptionen kombinieren, um die Sichtbarkeit der Marke zu verbessern. Sie können auch Kundeninhalte in Marketingkampagnen hervorheben, um die Sichtbarkeit in Suchvorgängen bei relevanten Kunden zu erhöhen.

Yotpo überwacht die SEO-Rankings und Social-Media-Kanäle von E-Commerce-Websites. Die Lösung bietet Content-Marketing-Funktionen wie E-Mail-Marketing, Marketing-Automation und -Analyse, Social Marketing, Marketing-Resource-Management sowie Such- und Mobil-Marketing. Die Lösung hilft Nutzern zu verstehen, was Kunden über ihre Produkte denken, und Möglichkeiten zur Verbesserung der Kundenerfahrung zu erkennen.

Integrationen umfassen Shopify, Magento, BigCommerce und WooCommerce. Die Preise verstehen sich pro Monat. Support wird über eine Wissensdatenbank angeboten.

Yotpo Software - 1
Yotpo Software - 2
Yotpo Software - 3
Yotpo Software - 4
Yotpo Video
Yotpo Software - 1 - Vorschau
Yotpo Software - 2 - Vorschau
Yotpo Software - 3 - Vorschau
Yotpo Software - 4 - Vorschau

Yotpo Preis

Yotpo bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Yotpo ist ab 368,00 $/Monat verfügbar.

Startpreis:
368,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Nutzerbewertungen zu Yotpo durchsuchen

366 von 366 Bewertungen
Sortieren nach:
Justin
Justin
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 26.4.2023

Probably one of my favorite apps for my shop

I have had a great experience. I think it is pretty awesome, and I am even using other apps of theirs due to this

Vorteile

The best feature IMO is the use of the app for free up until the first 50 purchases.

Nachteile

The least favorite was the inability to try some of the premium features, such as some of the review setup options, so some stuff I did not know if it was worth up[grading early to get.

Jo-Ann
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
2

5
Bewertet am 29.11.2023

Great tool for SME's to manage website reviews

I love this review app. I have used others and this one is better and cheaper than those I've tried. It's so easy to set it all up and massively important for social proof.

Vorteile

So easy to set up automations with Shopify so that each time a customer makes a pruchase they are automatically sent a review request after a certain period

Nachteile

Can be a bit slow, and the inability to import reviews from other marketplaces and websites (i.e. Etsy, Google, Amazon, Trustpilot) automatically makes it a slow manual process - through which you can only upload product (not site) reviews.

Andrew
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 31.12.2024

A solid solution provider for SMB e-commerce stores

Overall, Yotpo has been a good partner and allowed us to try out a lot of strategies with a single software provider. They're priced relatively competitively and will allow you to explore various marketing and user experience solutions to see if they're a good match for your business.

Vorteile

Yotpo provides a set of best practice softwares that have been valuable for us as a DTC eCommerce business. Their review collection software is robust and one of the few that's able to syndicate out to the Bazaarvoice Network. It's cheaper to collect on Yotpo, rather than use the BV review collection software. Their UGC platform is a solid mid-grade solution to curate and display various social media content on our product display pages. Their SMS platform is competitive, but not revolutionary and allows for decent integration with Klaviyo. Their loyalty program is decent and allows SMB to offer a turnkey solution that will drive higher lifetime engagement with our biggest spending customers. They have tons of offerings and we are able to bundle together several of them to save on our contracts.

Nachteile

The ability to have multiple products and services under a single brand is a double edge sword. While they're all "Yotpo" we do have a different account rep for each piece of software, leading to some fragmentation on our overall strategy and execution. Their software solutions are very much a one size fits all approach, which if you're a small e-commerce store, is great to get started, but for more custom implementations and solutions, you need to either push their internal teams, or do it yourself.

Fabian
  • Branche: Baumaterial
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
5
Kundenbetreuung
2

2
Bewertet am 7.1.2025

Simple, easy to use but lack the advanced features

Good, not worth the price we paid and we moved on to Lipscore instead

Vorteile

Simplicity, well done integrations with Shopify and Klaviyo among others

Nachteile

Very performance heavy on site, very little customization as well as the lack of ratings

Xavier
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.10.2024

Fantastic! Would highly recommend

Vorteile

Yotpo makes full stack marketing 100% easier - The email functionality is my favourite part.

Nachteile

Nothing really - It's a fantastic tool that should be used by all brands!

David
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.3.2023

Best bang for your buck!

Overall experience is excellent. Yotpo has driven much higher customer engagement and conversions.

Vorteile

Yotpo beats other review services at this price point with easier integration, more customer engagement that converts to sales, and your traffic STAYS on your website!

Nachteile

1) There is no 'bare bones' account option, so we are paying for many features we don't need.2) The system doesn't include multiple language support, so non-english reviews are mistakenly flagged for profanity.

Antwort von Yotpo

We appreciate your feedback and we're happy to learn that you're enjoying Yotpo Reviews. We're continuously working to improve our pricing and packaging options. If you'd like to learn more, reach out to our team for details.

Beantwortet am 5.4.2023
Larissa
  • Branche: Verpackung und Container
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 28.10.2024

Great overall

Been using for over 2 years and it's a great platform overall

Vorteile

Easy and convenient access to website features

Nachteile

Some synchronizations are not the best and lately there has been a lot of problems with login

Pelle
  • Branche: Baumaterial
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
2

3
Bewertet am 17.1.2025

Easy to use, not worth the price for us

Mid, a bit buggy and not worth the cost for us, quite low response rate

Vorteile

It was simple, easy to install and had a user friendly UI

Nachteile

To pricey for what it offered and its censor/filter was horrible in sweden

Marcus
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

3
Bewertet am 26.12.2024

Not great, but it works

Not that good. Used their reviews a few years ago, and SMS until last month or so. Nothing is great, just meh.

Vorteile

SMS feature. Mostly been using that recently but it was also a bit too buggy.

Nachteile

The pricing and how they try to do everything, but end up doing nothing great.

Owen
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 8.11.2024

works really well to reward repeat customers and drive customer loyalty

Vorteile

Excellent integration with our Shopify ecommerce store, works really well to reward repeat customers and drive customer loyalty automatically

Nachteile

sometimes customers don't like extra emails from the service

Liliane
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 19.9.2023

Yotpo review

Vorteile

Yotpo is very easy to use and install, its features are very interesting and its user interface is excellent.

Nachteile

No drawbacks, but I'd have liked it to be cheaper in terms of price

Dal
  • Branche: Kosmetik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 20.3.2023

Yotpo Does Its Job

I highly recommend you add the app and give it a try. Works well for product reviews and ratings.

Vorteile

Its likely the best review widget available particularly for Shopify. Many different plans are available and the functionailty is superior to other competitors. Support is second to none.

Nachteile

There is nothing to not like to be honest.

Antwort von Yotpo

Thank you so much for taking the time to leave a review — we're happy to hear that you're enjoying our Reviews product!

Beantwortet am 5.4.2023
Peta
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 16.3.2023

Yotpo still the leader!

Vorteile

Yotpo is well-designed. It is easy for our customers to leave a star rating and review the products. The Yotpo application is easy to install. The Yotpo team is fast to respond, and their service is outstanding. Yotpo was recommended to me, and I will certainly recommend Yotpo again.

Nachteile

I have no issues with the Yotpo. Integration was seamless. Small issues were taken care of in a timely manner. Right now no there is nothing we are not happy with.

Antwort von Yotpo

We appreciate you sharing your thoughts with us, and we're so glad to hear that you're recommending Yotpo to others.

Beantwortet am 5.4.2023
Fatima
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.3.2023

Excellent customer support an overall product

Thanks to Yotpo I can receive product and site reviews without having to ask each client manually, this has helped me a lot!

Vorteile

I like thay Yotpo is very user friendly. Also the costumer support is one of the best I have ever had.

Nachteile

I am still getting to know the platform well, sometimes it is difficult for me to get to the page I want to intuitively.

Antwort von Yotpo

Thank you so much for sharing your thoughts with us. We love hearing from our happy customers. If you ever need assistance navigating the platform, please reach out to our support team.

Beantwortet am 5.4.2023
Jonathan
  • Branche: Großhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.3.2023

Great Product, easy to use

So far so good, it's only been a few months.

Vorteile

Very easy to manage and good notifications.

Nachteile

The integration was difficult for me, but I'm not that savvy with code. Someone else could have probably done it in a 1/10th of the time it took me. Once I figured it out, no issues!

Antwort von Yotpo

Thank you for sharing your thoughts with us — we're glad to hear that you're enjoying the product. If you ever need assistance, please feel free to reach out to our team, we'll be more than happy to help!

Beantwortet am 5.4.2023
John
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.7.2022

Yotpo has been essentual for our company

Customer service is amazing. They have gone onto our shopify site for us and any issues we have had.

Vorteile

I love how easy it is for our company to use yotpo. It's not something that I need to think about daily because the system runs so smooth.

Nachteile

It is a little pricey to be able to share reviews across platforms. We had to upgrade our package three fold to get this feature.

Antwort von Yotpo

Thank you for taking the time to leave your feedback, we really appreciate it. We are constantly working on iterating our pricing/package options to make sure our customers are on their 'right fit' plan. If you have any questions about our pricing, plans, or features available to you, please feel free to reach out to our customer support at any time.

Beantwortet am 10.8.2022
Nicole
  • Branche: Einzelhandel
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 28.3.2022

Yotpo Review

Our experience has been decent. We don't typically hear from our rep to help us improve our reviews or to go over best practices.

Vorteile

It's a nice review program that allows us to get a pulse on what's happening with our customer's orders and the feedback on what customers like.

Nachteile

The software is limiting. We can't adjust the timeline for when the reviews go out based on domestic vs international orders. International orders take longer to arrive so trying to set the review for when the item arrives and leaving a review is top of mind becomes difficult. If we have a pre-order item we can't set a different timeline for these and when the customer receives a review before we have shipped it confuses the customer.

Antwort von Yotpo

Thank you for taking the time to leave a review. Your feedback is a crucial part of our improvement efforts. Please know that our customer service team is available to you 24/7 if you're experiencing any issues.

Beantwortet am 29.5.2022
Eszter
Eszter
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.9.2021

Great platform but annual contracts only

Great customer service team from the sales call all the way to implementation. Very powerful platform with a lot of great features.

Vorteile

Yotpo offer very sophisticated and AI based platform. The dashboard and interface is far better compared to Shopper Approved. Customers can filter through reviews on a product page and the review request emails are highly customizable.

Nachteile

they only offer annual contracts, very expensive plans.

Antwort von Yotpo

Thank you for taking the time to leave your review. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. You can always check out our pricing page for a breakdown of our plans, or reach out to our customer support and they'd be happy to assist you.

Beantwortet am 16.1.2022
Adam
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.5.2022

Reviews Sourced the Right Whey ~ AGN Roots

Yotpo creates the best review app for Shopify without question. I Love the, Subscribe & Save, Reviews Features, Integrations, and most of all, the various stars at all levels, including customer-facing services. I get emailed daily by competitors and always respond, "If you can do it better than YotPo - I'm in" I have yet to consider changing services and find that working with the technical talents of YoTpo has raised my expectations too high to be emailed a 2nd time by competitors in the Shopify integration space.

Vorteile

1. The people behind it the Apps
2. The technology software
3. The accreditation built over time

Nachteile

I wish the google integration was more affordable (The ability to see my product ratings on Google Search). To pay several hundred per month for that feature is a bummer; that's not a software glitch, that's more of a Google is ripping Yotpo Off glitch & Yotpo has to cover their costs - I am but a humble business who donates processed and thus wants ALL the features for less :)

Antwort von Yotpo

Thank you so much for taking the time to leave this review, we really appreciate it. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan and features or any of our other plans, please feel free to reach out to our support team at any time.

Beantwortet am 29.5.2022
Rebecca
  • Branche: Essen & Trinken
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.7.2022

Best review software for the price!

The customer support I have received from Yotpo has been unmatched. They are always willing to help and make changes to my code for me to setup the backend.

Vorteile

It was so easy to integrate with shopify!! Support was so helpful with assisting the account setup.

Nachteile

I have not had any complaints, which sounds crazy. But this software fits my needs perfectly.

Antwort von Yotpo

Thank you for leaving a review, we really appreciate it!

Beantwortet am 29.8.2022
Somi
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
5

3
Bewertet am 19.11.2022

Cannot use the FREE plan

We downloaded and deleted because there were no features in free plan

Vorteile

It it a great software since it comes with sms marketing. If offers integration with email marketing. So the brands can do Omni channel marketing with yotpo alone

Nachteile

The Yotpo rewards free program is just for show. There are barely any features in it. Any brand would like to explore the free plan, see how the app is performing before making a commitment to switch to a paid plan. They don't offer anything in free plan making it tough to decide. The widget in free plan is not at all appealing

Antwort von Yotpo

Thank you for leaving a review. We're constantly working to improve our pricing and packaging offerings. Please reach out to our team so that we can help you find the plan that best meets your brand's needs.

Beantwortet am 10.1.2023
Ardalan
Ardalan
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.4.2017

So many features... Amazing support

There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs.
We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

Vorteile

Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Nachteile

Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Ellie
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.8.2019

Premium customer reviews solution

Yotpo has really let us use user-generated content to increase our conversion rates while helping us offset the cost of creating our own content, with more authentic content.

Vorteile

Yotpo has an easy to use interface and has robust and well thought out features and tools for collecting user reviews and photos and displaying them on our websites to really make an impact with customers. Additionally, our account rep is super responsive and helpful with any questions or issues we run into.

Nachteile

It does have a higher price tag to some of its competitors, that said, the polish within the product and reliability isn't something you find in all SAS solutions.

Antwort von Yotpo

Hi Ellie! We're so happy to hear you're enjoying Yotpo. Our price structure varies depending on the business needs and we're happy to hear that you're seeing the results on your site. Thank you for leaving a review, we really appreciate your feedback.

Beantwortet am 4.9.2019
Katie
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.8.2019

Amazing Application

Yotpo really encourages our users to leave reviews on our site which is invaluable as far SEO is concerned. It has created a forum for customers to ask questions about products and share their real life experience and use of our products. It has improved our customer engagement and we have really gained insight into their journey on our site.

Vorteile

Easy to build photo galleries. Easy to collect social media posts relating to our products. Customer reviews are easy to filter and display and their sentiment readings help filter out problematic reviews. Collecting reviews is extremely easy and we receive a steady stream everyday.

Nachteile

We dont use the tool as best we can. Gathering permissions for user generated content has been a slow process.

Antwort von Yotpo

Hi Katie! We really appreciate you leaving a review and are happy to hear you're enjoying Yotpo and seeing the benefits.

Beantwortet am 19.9.2019
Verifizierter Rezensent
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.7.2018

Yotpo - An amazing review platform that you really should check out

Vorteile

We have been using these guys since they started.. so got real lucky on the pricing. It has really helped our customers have trust in our company due to seeing 'real' customer reviews of our services and products.

Nachteile

Only con to be honest.. is they have added features but as we had there original top package at a silly cheap price we are not allowed the new feature unless we change to the new plans. It's a fair point as the price far outweighs the features.

Stephanie
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.8.2024

Yotpo is the best!

We've worked with Yotpo for 10 years and are very happy with their services!

Vorteile

We love the ease of collecting reviews, as well as their shoppable UGC and SMS solutions.

Nachteile

We've had a few small logistics issues comes up on the Yotpo visual side, although we have collected quite a lot of images over the years which could have contibuted.

Jarah
  • Branche: Alternative Medizin
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.7.2024

It is Worth it

Vorteile

very easy to use, customizable, the analytics are easy to read and track . Services are affordable

Nachteile

I don't have any cons from using the Yotpo app

Philip
Philip
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
1
Kundenbetreuung
0

1
Bewertet am 18.11.2023

Avoid! Their "Premium" is a Dumpster Fire.

Vorteile

I did not like my experience with them. They overcharge and far underdeliver. They are all about sales.

Nachteile

YOTPO was a complete disappointment and is not recommended.
The birthday discount feature is a chaotic mess, causing issues with pricing, dates, and customer service.

Support tickets lack basic functionality, the support portal is a security disaster, they sent me a login to a a rep, not a customer, and then just swept it under the rug.

Contribution reports are unreliable. Their team even confirmed this!

Their admin interfaces are a nightmare to navigate. If it was free the user interface would be terrible. For $$$$ is a joke!

Too many confusing reps.

A dumpster fire of code in the web reviews widget make matters worse. YOTPO's impact on site speed has been detrimental.

The promised platform synergies are meh.

SMS Bump is a usability disaster.

Meetings with their team are a waste of time.

Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting.

Avoid YOTPO at all costs.

Verifizierter Rezensent
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 24.11.2023

Tracking Reviews Made Easy!

I've been pretty satisfied overall. Plus Yotpo has many other apps that intergrate well.

Vorteile

This app is very functional for the proce. I've used some more expensive ones, but Yotpo does everything those do for less $$$. I like the simplicity of the platform and find the customer service extrememly helpful.

Nachteile

I wish there was a way to custimize my reveiw emails a little more.

Jacki
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 13.8.2023

Love the new widget upgrades!

Vorteile

I like the customization aspect. It flows nicely with our site and looks very natural. The new widgets are great! They made the customer images larger which looks really nice!

Nachteile

I do wish it was a bit less expensive but I also feel it is worth it.

Manjulika
Manjulika
  • Branche: Investmentbanking
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 8.4.2023

Yotpo : Make your product reviewed and get true analysis.

One of the things that really sets Yotpo apart is their commitment to staying up-to-date with the latest trends and technologies. They regularly update their product, so you can be confident that you're always using the most cutting-edge tools available.

Vorteile

Yotpo is a standout review app that truly takes things to the next level. With a wide range of features designed to support both onsite and offsite strategies, it's clear that this product is built with the needs of businesses in mind.

Nachteile

Be aware of the fake reviews, you can understand them very easily.

Estelle
Estelle
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 13.11.2023

Excellent pour la gestion des avis

Vorteile

Yotpo est une une plateforme spécialisée pour la gestion des avis. J’apprécie beaucoup sa personnalisation. Le service client est de très bonne qualité.

Nachteile

Avec ce produit, je n’ai pas encore eu de problème pour son usage. Je le recommande vivement.

Katrina
  • Branche: Baumaterial
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 23.3.2023

Valuable for ECommerce

I've had an overall positive experience with Yotpo because is helps our customers see past product reviews and project images.

Vorteile

I like that we are able to show our future customers products they are looking for, as well as display honest, customer feedback. This adds to the overall shopping experience.

Nachteile

There are some technical issues that I have not been able to do or figure out over the years. Even with development help, we still run into issues occasionally.

Antwort von Yotpo

Thanks so much for sharing your feedback — we're happy to hear that you're enjoying Yotpo Reviews. If you ever have questions about specific functionality or features, we encourage you to reach out to our support team for assistance.

Beantwortet am 5.4.2023
Serge Isidore
Serge Isidore
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 18.7.2023

Logiciel de gestion des avis

Dans l'ensemble, c'est une meilleure plateforme de gestion des avis très intéressant . Yotpo bat les autres services d'avis à ce prix avec une intégration plus facile, plus d'engagement client qui se convertit en ventes et offres de meilleures fonctionnalités . C'est une très bonne plateforme

Vorteile

Yotpo est un top logiciel pour la gestion des avis sur les sites webs mettant en les utilisateurs . Très facile à utiliser et très efficace

Nachteile

Très bon et sa facilité d'utilisation le rends meilleur . J'ai pas encore eu d'inconvénient sur Yotpo

Lisa
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 14.3.2023

I use Yotpo to contact my 5,000+ customers!

Very good customer service too.

Vorteile

I love the text messaging feature to notify my customers when I'm going live. I also use Yotpo to collect reviews and Yotpo makes it easy with a click of a button to directly post the review on the product.

Nachteile

I would love to see more free features like personalized emails for review collection.

Antwort von Yotpo

Thank you for taking the time to leave a review — we appreciate your feedback! Recently, we made some enhancements to our Reviews product to include a no-code email editor so that you can create beautiful, on-brand review request emails. We encourage you to reach out to our team to learn more.

Beantwortet am 5.4.2023
Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 14.6.2023

You get what you pay for

No complaints!

Vorteile

It's probably the most full featured solution available. I had a client that used Yotpo on BigCommmerce and loved it, but wasn't thrilled about the price. He tried several other programs such as Stamped.io and nothing really compared to Yotpo. In the end, he went back to Yotpo because it's worth the price tag.

Nachteile

It can be quite pricey for larger retailers.

Julie
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 20.3.2023

Ease of use

Gaining Customer trust through reviews have been my main reason for using Yotpo, my overall experience has been wonderful.

Vorteile

The integration and use of Yotpo has been impactful for my small Business and extremely easy to use. I would recommend anyone to use Yotpo to gain customer reviews and confidence in products.

Nachteile

I would like to export my reviews from Yotpo to Google but I have been having trouble doing so, An easier export would be desirable but not sure if at all possible.

Antwort von Yotpo

Thank you so much for leaving a review — we're so happy to learn that you're enjoying Yotpo Reviews! We also encourage you to reach out to our support team so that we can get a better understanding of how you'd like you export your reviews.

Beantwortet am 5.4.2023
Howard
Howard
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 14.3.2023

Quick way to get reviews

Vorteile

It was very easy to install and get running without the help of IT.

Nachteile

Trying to customize how the reviews appear on product pages.

Antwort von Yotpo

Thank you for taking the time to share your thoughts with us — we're happy to hear that setup was quick and easy! If you're looking to customize the look and feel of your on-site reviews, we recommend adding our new Reviews widget, which features easy customization options and sleek, modern layouts.

Beantwortet am 5.4.2023
Kevin
  • Branche: Konsumgüter
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 21.3.2023

Nice product that help to get reviews on the website

Vorteile

The reminder and the easy way to answer reviews. That Chat service is easy to access and answers is fast.

Nachteile

Because I have a generic website, it is really hard to get some help from the agent. They don't know how to help me.

Antwort von Yotpo

We appreciate your feedback and we're happy to learn that you're enjoying our product features. We're also sorry to hear that you're not getting the help you need — we encourage you to reach out to our support team for assistance.

Beantwortet am 5.4.2023
Tahquetta
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.3.2023

Seamless & Satisfied

Vorteile

The best feature about Yotpo is it's seamless features that are simply easy to use. They are perfect for beginning users as well as advanced features. Automation features are key with any business owners, but especially with small business owners where the main person wears many hats.

Nachteile

Nothing that I can think of at this time. All features are A+

Antwort von Yotpo

Thank you so much for leaving a review. We're so happy to hear that our product is so easy and seamless to use!

Beantwortet am 5.4.2023
Kimberley
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.3.2023

Always great for sales

Vorteile

I love the convenience and How I don’t have to think too hard! So appreciative for this product

Nachteile

The pricing but it’s worth the price of exchange

Antwort von Yotpo

Thank you for sharing your thoughts with us — we appreciate your feedback and we're always working to improve our pricing and packing options.

Beantwortet am 5.4.2023
Markeisha
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.3.2023

Don't look any further!

Vorteile

Running my cosmetic business requires that I show up as close as I can to the customer and SMS allows me to do that! I've used Yotpo for about 3 years and I have been recently loving the new improvements with campaign planning and templates!

Nachteile

I have no feedback in this area, my needs are being met with this app!

Antwort von Yotpo

Thank you so much for the positive review — we're so happy to hear that you're enjoying Yotpo SMSBump!

Beantwortet am 5.4.2023
Roman
  • Branche: Sportartikel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.3.2023

Amazing product!

Vorteile

Easy to use, bunch of features, customer support

Nachteile

Pricing is a bit steep if you operate on higher scale

Antwort von Yotpo

Thanks so much for leaving a review! We're continuously improving our pricing and packaging offerings — if you'd like to learn more, contact our team for assistance.

Beantwortet am 5.4.2023
natalie
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.3.2023

Great service

very pleased

Vorteile

it was easy to set up. it publishes automatically.

Nachteile

I have not come across anything I do not like about it yet.

Antwort von Yotpo

Thank you so much for taking the time to leave a review — we're so happy to learn that you're enjoying our products.

Beantwortet am 5.4.2023
Aicel
  • Branche: Outsourcing/Offshoring
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.2.2023

Yotpo

Vorteile

Yotpo was a huge help in making our loyalty program user-friendly and easy to understand or coach. Very customizable as well.

Nachteile

No complaints! It has everything we needed in the moment.

Antwort von Yotpo

We appreciate your positive feedback!

Beantwortet am 5.4.2023
Daniel
  • Branche: Konsumgüter
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 5.12.2022

My review

Review management. Helps hesitant customers see value when other "real" people also have purchased the same thing .

Vorteile

Ease of use, 100%. A lot more functions that I don't use, but room to grow into.

Nachteile

That Google Seller Ratings and Google Shopping Ads are only available in the Prime tier and that you have to upgrade to 250 reviews per month to get the Google functions. I would like a Prime subscription with only 50 reviews per month and the "Reviews booster" on.

Antwort von Yotpo

Thank you so much for sharing your thoughts with us.
Google Shopping Ads are available in our Growth plan. However, Google has review volume requirements that brands must meet before they can acquire their Google Seller Rating. Because of these requirements, this feature is available in our Prime package. Learn more about the Google Seller Rating requirements - https://support.yotpo.com/en/article/google-seller-ratings-1137133

Beantwortet am 8.1.2023
Chantell
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.3.2021

A great asset to our company!

When we first integrated YotPo, we had an increase in revenue because potential buyers were able to read reviews and see photos from other customers, making them feel more confident and educated in purchasing our products. UGC is an essential component of our website, and YotPo offers a simple-to-use software that easily integrates those revenue-increasing elements on our website. Overall, YotPo has been a great tool for our company - increasing our revenue and helping us seamlessly integrate reviews and photos on our website.

Vorteile

YotPo has been a super helpful tool for our company to curate customer reviews and visual content. The platform is very straight-forward to learn and navigate. The analytics feature has been a great component to help us track UGC and interaction with the widgets on our website. Our personal rep has also been really great to work with! She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.

Another great feature is that photos can be attached to reviews, and the photos in our website gallery include the review or social media post they were included with.

YotPo's customer service team has been readily available and very supportive in troubleshooting. They always follow up & stick with an issue until it's resolved.

Nachteile

I've run into an issue with the visual content curator that hasn't been solved, even with multiple conversations with customer service. When I manually upload, some photos with a portrait ratio end up looking skewed and distorted. There's no software solution for this, so I've had to just resize images on my own to avoid it.

Other improvements I'd like to see are increased visual settings for photo galleries, greater customization options for review request emails, and the capacity to see how many reviews included photos (this is not currently a data point I can see in analytics).

Antwort von Yotpo

Thank you for taking the time to leave your review, we truly appreciate it. We are thrilled to hear that you're enjoying using Yotpo and are seeing the benefits on your website. We are constantly working on improving our product and your feedback is incredibly important to up.

Beantwortet am 18.3.2021
Patrick
Patrick
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.7.2022

a great solution for onsite and integration with PPC Shopping ads

We were happy with a previous reviews solution until we couldn't integrate with Google shopping ads but then discovered so many more options

Vorteile

works great, clean interface, integration with other software and services

Nachteile

A lot of options to scroll through and pricy compared to previous solution

Antwort von Yotpo

Thank you so much for your feedback. If you'd like to learn more about pricing and packaging, please reach out to our customer support team.

Beantwortet am 14.9.2022
Verifizierter Rezensent
  • Branche: Sportartikel
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 8.6.2022

The best platform for collecting customer reviews

An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool.

Vorteile

We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is how easily it integrates with your website and provides customers with a widget to leave product reviews or ask questions. The benefit is that all reviews are available for moderation in one location. It is also useful to be able to comment directly to consumers, add tags as needed, and keep a summary of all reviews and questions. It is simple to find exactly what you are looking for, whether by product name, number of stars, email addresses, or other criteria.

Nachteile

I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone.

Antwort von Yotpo

Thank you for taking the time to leave a review, we truly appreciate it. We are constantly working on improving our products and your feedback is a crucial part of our process.

Beantwortet am 10.8.2022
Kristopher
  • Branche: Konsumgüter
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.9.2021

Easy to use and great support

We took our time in getting the integration set up, but once the review emails started sending to consumers who purchased online the reviews came piling in. Yotpo helped organize and filter these reviews and we've been very happy with the results.

Vorteile

Yotpo's setup process and continued support has made the addition of this review platform painless with a huge return on investment. We have received more consumer reviews since adding Yotpo 6 months ago then we did in the previous 6 years. Our success manager is quick to respond and makes great recommendations and adding widgets is easy for anyone on our team to do.

Nachteile

We cannot currently share consumer reviews with the product team for an individual product. This would be valuable information for the product team to make adjustments during the growing/production season. It would also be great to have consumer reviews attached to records in our CRM which is also not currently available.

Antwort von Yotpo

Thank you for taking the time to leave your review. We are constantly working on improving our product and your input is incredibly valuable to us. If you are encountering any issues or have any questions, please feel free to reach out ot our customer service at any time and they will do their best to assist you.

Beantwortet am 21.11.2021
366 Bewertungen

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