Stayntouch PMS – Bewertungsseite 2

Vorteile

The system is easy to use and rarely any issues.

Nachteile

A bit too slow and missing some features.

Vorteile

• Simple and intuitive user interface
• All in one solution
(mobile check in as well as self check in option)
• Support answers quickly and professionally

Nachteile

• There are a some functions that are still missing
but are continually developed on. This refers to non-essential things.
• One issue is that you cannot create a master account for a company with several headquarters,
necessitating a workaround and making statistics with rate codes

Vorteile

The visual and how easy it is to use for everyone

Nachteile

It was a bit problematic to get the reports needed

Vorteile

Easy to use, good overview, easy for customers to pre checkin

Nachteile

The Connection to our bookkeeping system is not working as it should

Vorteile

Easy to learn and use. I can acces it through the web which means I can work and get access everywhere I have internet

Nachteile

Copy and save a reservation for a guest.
Be able to change informationen such as arrival and departure date when you make a group reservation

Vorteile

- Very easy to use and clear layout
- Quick for new team members to learn
- Great availabilty to the system support team and constant improvments made to the system

Nachteile

The system is a bit slow from time to time, so this is something that could be improved

Vorteile

Easy to use, to understand, to learn ! We doesn't waste any time to understand how it works.

Nachteile

Sometimes, to much "clic" to do an action, for example when you need and incoice, too much questions, just want an invoice...

Vorteile

It´s easy to use in te reception, esay to acces from home

Nachteile

Still some bugs that needs to fixed
More features to be added, for example an easier way to make series of bookings for the same guest/company
The system is VERY slow

Vorteile

I like that the software is cloud based and I can access from anywhere. Also the mobile version is helpful.

Nachteile

There are glitches every once in a while.

Vorteile

Software is very user friendly, makes training a breeze.

Nachteile

There are features that can be added to improve.

Vorteile

Ease of use for all employees. Adapted quickly

Nachteile

nothing at all did I dislike-Nothing-Adapted quickly

Vorteile

Very user friendly. Easy to educate new team members.

Nachteile

That you have to use the mouse for everything

Vorteile

Very user friendly and easy to use. Wish there were training videos.

Nachteile

The integration with delphi is spotty and seems to have issues

Vorteile

- Easy to learn
- Easy to use
- Availability

Nachteile

- Bugs
- Missing good reports
- Better functionality for groups

Vorteile

StayNTouch is really easy to use in hospitality industry for every different user in my organization. Training is very fast.

Nachteile

It would be nice to develop a Stay N Touch app

Vorteile

- User friendly interface
- Mainly efficient for what it is dedicated for
- Easy access (online) and responsive
- Mostly customizable

Nachteile

- Group module, we need more
- Room Diary is not as good as expected

Vorteile

Intuitive system for most users.
Account Receivable Management.

Nachteile

The system does not have enough interface built in for Pyment solutions.

Vorteile

The system is very easy and clear to use. It is a good system in data collection and allows us to carry out all our tasks efficiently.

Nachteile

The system needs to be continually developed and more features should be added. This will then be in a good position to compete against other bog providers.

Vorteile

the dashboard is colorful, intuitive,
just click on the relevant buttons and we will immediately get to the information you are looking for.
it is easy to use, and very visual,
pleasant to browse

Nachteile

it is not possible to view the customer's name on the credit card that is registered in the reservation

Vorteile

Support is always very quick to respond!

Nachteile

Integration and interfacing with some products

Vorteile

We have been very impressed with SNT in our pre-opening stage. SNT has been very helpful in helping us design our systems to provide our guest experience.

Nachteile

We are in pre-opening. No cons to report

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Stayntouch PMS

Vorteile

The SNT Rover system is intuitive and easy to use

Nachteile

It is not possible to view the customer's name on the credit card that is registered in the reservation

Vorteile

there is an easy information access from Dashboard

Nachteile

Most of the reports come in CSV and need to be transformed

Vorteile

Logiciel facile d'utilisation et plutôt instinctif

Nachteile

Les cartes de crédit virtuelles ne s'enregistrent pas.

Vorteile

SNT is a PMS system that has many features that are easy to use and teach a new employee with. It is very easy to use this system with a very nice flow from one window to the next

Nachteile

Hard to get it to function with third party sites, i.e. Delphi and Windsurfer

Vorteile

The training! The training they give you during roll out , property building and deployment is very thorough, friendly and detailed.

Nachteile

When using it with a channel manager (like siteminder) it gets a bit confusing to know which program controls what. But that is the curse of having multiple integrated programs.

Vorteile

The design of the system makes it very easy to use, and especially to train new staff members.
All of the features and fuctionalities makes perfectly sense.

Nachteile

The updates StayNTouch are making of the software - it makes the systeme slow for a while.
It can be a bit difficult when we have a lot of check in.

Vorteile

How easy it is to navigate - i would dare say, if your know windows, you know the system! It is based on all the familiar ways of other PMS systems, but with an added value of user friendliness. Training my entire front office staff took 2 days. It was marvelous!

Nachteile

There are a few reports I am missing - but that is more a force of habit (for me) than an actual issue.

Vorteile

Ease of use with color coding
Dashboard is clear
Running reports is easy
Love the staff and support, really helpful and friendly

Nachteile

Would love some more intuitive functionality on booking groups
The action feature could be better to help tie back to actions we need to help hotel guests with, maybe an laert feature if a guest checking in has an action attached

Vorteile

The interface is very user friendly. It doesn't take long to learn how to use everything, all you need is knowledge of what you are doing

Nachteile

The customer support can be improved. Sometimes the support takes very long and even forgets about your ticket, other times they close your ticket without either giving support or giving you the wrong help.

Vorteile

It is very simply to use. Staff training was really easy.

Nachteile

To have some information we need to create "reports", it's ok, but it takes too much time.

Vorteile

Functionall, easy to learn, it´s simplicity (not over complicate things), easier for our guest and better service on site.

Nachteile

Some features we had in previous system. For example colorcoding, actions being directly connected to a add-on etc. Most of all is positive so this is simply a wish list with things we had before.

Vorteile

First of all - great service before, under and after installation. It is an easy and ready to use for normal hotel ueser, afterwords product you can customize yourself as you need it.

Nachteile

I would like to add a S&C module. I disliked some of the standard settings, but when I expressed my concerns and wish this was settled.

Vorteile

Hyper flexible. Excellent response time to inquiries. Our support team is world class. Our training team is so good we wanted to steal them!

Nachteile

Nothing really! Our mistake was probably not fully activating the product right when we got it.

Vorteile

It is extremely user friendly for the guests and the staff

Nachteile

Limited exports available for housekeeping to forecast the cleanings