Über Stayntouch PMS

Rover ist eine mobile und cloudbasierte Plattform für das Management von Gastgewerbe-Immobilien, mit der Unternehmen jeder Größe ihre Betriebsabläufe im Zusammenhang mit Preisen/Umsatz, Reservierungen, Finanzen und mehr verwalten und optimieren können. Zu den wichtigsten Funktionen gehören Back-Office-Betriebsmanagement, Berechtigungshandhabung, Front-Desk-Management und Fernunterstützung. Rover hilft Unternehmen bei der Verwaltung und Verfolgung von Front-Desk-Vorgängen, der Check-ins/-Check-outs von Besuchern, der Verfügbarkeit von Zimmern, der Freigabezeiten und mehr über ein zentrales mobiles Dashboard. Die Lösung ermöglicht es Housekeeping-Mitarbeitern, Workflows zu optimieren und zu verwalten, indem sie schnelle Aktualisierungen über den Status und Zustand von Zimmern an allen Standorten erhalten. Darüber hinaus bietet die Anwendung ein Reservierungsmodul, mit dem Nutzer Abrechnungsvorgänge, Gastprofile, Einzahlungspläne, die Verwaltung elektronischer Signaturen und mobile Dashboards verwalten können. Rover erleichtert die Integration in verschiedene Drittanbieteranwendungen wie APIs (Application Programming Interfaces), Kanal- oder Vertriebsmanagementlösungen, Türschlosssysteme und mehr. Die Preise verstehen sich als monatliche Abonnementpreise, und Support wird über E-Mail, Telefon und Dokumentation geboten.
Stayntouch  PMS Software - 1
Stayntouch  PMS Software - 2
Stayntouch  PMS Software - 3
Stayntouch  PMS Video
Stayntouch  PMS Software - 1 - Vorschau
Stayntouch  PMS Software - 2 - Vorschau
Stayntouch  PMS Software - 3 - Vorschau

Stayntouch PMS Preis

Stayntouch PMS bietet keine Gratisversion. Die kostenpflichtige Version von Stayntouch PMS ist ab 550,00 $/Monat verfügbar.

Startpreis:
550,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Hans
  • Branche: Gastgewerbe
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

3
Bewertet am 17.4.2018

Could be amazing, but lacks polish

Vorteile

Very easy to check in guest, check out, make reservations, as long as they are pretty standard reservations.
Mobile, iPad app with card reader
Potential for upsell
Very pretty interface.

One day, this could be the best PMS, but not yet.

Nachteile

Lacks a lot of polish. A ton of repetitive motion required to get things done (availability calendar is tedious to navigate, and rate manager is also repetitive, and adding charges manually is very bizarre). Inconsistent interfaces (I counted 4 different calendar APIs).

Other PMS have drag and drop room calendars, but the room calendar here is barely usable, and pretty random.

Development is not all in house. Development also seem toward bigger hotels, leaving the 'mobile' aspect of it seemingly forgotten.

The Igenico device sold to us to read cards is effectively useless.

Support is ticket only.

The pretty interface also makes it slow. Would trade some of the graphics for just plain text.

Also very expensive for smaller hotels, as we are significantly smaller than the 50 room minimum price. Premium price, but feels like beta software.

Andreas
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 16.2.2021

User friendly

Is a perfect product to use that is easy for employees to learn. The pros outweigh the cons and the support team always answers quickly.

Vorteile

User friendly
- Easy to understand the features and doesn’t take so much time to learn for new users. Good and educational colors on the different modules on dashboard.

Good updates
- Since we started using SNT Rover there have been good updates that have made the system better. We experience that they listen to their users and improves the product often.

Online solutions
- Good online solutions that make it easy for our guests to check in and out in a simple way.

Nachteile

Simple improvements
- Lacks a function to be able to copy individual and group bookings.
This feature would have saved a lot of time when you have many bookings in the same name or a large group, from example tour operators that often books many groups during the summer.
- We are also missing the functionality of booking more the 4 persons per room on a group booking.

Conference bookings
- We lack functions to book conference rooms and food and beverage packages.

Housekeeping
- We often experience that room are missing from the task manager list. We have rooms sometimes that are not showing on the list even though it’s dirty for yesterday.

Browsers:
- Some features only work in certain browsers. This can be time consuming as you are not sure where the function works.

Emily
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.2.2021

Simple and Intuitive, excellent customer service

Integrations have been key for us, StayNTouch has helped us to achieve the goal of offering our guests a seamless and contactless check in, during stay and check out experience. It has transformed our front of house operations and allowed for increased flexibility in out teams.

Vorteile

StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics. The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements.

Nachteile

There could be further improvements made in terms of group functionality and reporting for groups but development has been completed and it stills works for us as it is, a few tweaks would be nice!

In Betracht gezogene Alternativen

Mews

Warum Stayntouch PMS gewählt wurde

Lack of integrations, Check in/Check out and guest journey functionality , Ease of use/training

Gründe für den Wechsel zu Stayntouch PMS

The guest journey, service levels, adaptability and integrations
Pernilla
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 10.2.2021

Modern system with good development

We lost the communication with the system which temporalily did not work.
It was quickly resolved by support

Vorteile

The system is easy to use by new users with good overview of the booking mode and available roomtypes and number of persons per day . Good that you also get statistic information on the dashboard ADR and rate of the day .
Easy to get reports from the system

Nachteile

A little bit complicated with room rates in groups , must be created and attatched to a companycard before you can use it . Taking payment is not clear and can easily go wrong with many steps to click before payment is complete. Manuals are complicated written for new users is not easy to understand

Therese
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 16.2.2021

Overall happy

The main thing with StayNTouch is how easy it is to work with, we´re glad we switched. It feels like it´s constantly growing.

Vorteile

It´s so easy to learn and understand. Even if you never worked at a hotel before you can understand the software just by looking at it. It save me a lot of learning hours.
Brilliant for day to day front desk work.

Nachteile

It´s a very young softwear with a few obvious add on´s missing.
And it can be hard to get the right kind of help from the helpdesk when you need it.

Tobias
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 5.2.2021

Great for our Boutique Hotel Company

I have worked with multiple PMS in my 20+ year career in hotels and this was the easiest to learn and to train to our new team members. With a great cost vs their competitors, it has been a pleasure to use.

Vorteile

The ease of use of this PMS is its best feature. After showing it to one of my sales managers for 30 minutes she was booking groups and entering rooming lists without a secondary question. I also like that it is cloud-based and updates automatically, so there is no downtime and it is always getting better.

Nachteile

I think if we were a bigger hotel with needs of more functionality, it may not work as well, but for our hotel and the size of hotels we are looking about adding to the portfolio, it is perfect.

In Betracht gezogene Alternativen

Cloudbeds

Gründe für den Wechsel zu Stayntouch PMS

Pricepoint, ease of use, and integrations with our financial and POS systems
Sofia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 10.2.2021

Modern, simple and an easy-to-work system.

Considering our previous system, this feels so easy to work with that we are very satisfied.

Vorteile

Easy to use and understand. That the system is modern and has a direct connection to other systems.

Nachteile

We do not have the ability to copy an existing reservation to a new one.

Helena
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 23.2.2021

A basic system

The system is under progress and becomes better and better every month
Support teams in more languages than english would be preferred and not only online

Vorteile

Web-based program so you may work from anywhere

Nachteile

Missing many functions, sometimes very slow working system

peter
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.2.2021

PMS that was built for now

Vorteile

Mobil focused Self-check-in and out. Built Cloud-first

Nachteile

It was younger so they keep adding integrations. They are doing at a fast clip so all my integrations are there :)

Nicholas
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.2.2021

Great Software

Vorteile

This software is extreamly user friendly. The training and setup is really easy and the intregrations are great. I would reccommend this to anyone looking to switch.

Nachteile

I wish there was a maintenance modual that was better, but they have intregration software that does help with this.

Karen
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 3.2.2021

Very user friendly system

Vorteile

It's a very user friendly system for all the basic functionality with many layers to dig deeper in to the details. Being web-based makes accessibility a breeze. The ability to make reservations or pull reports while away from the property is incredibly valuable. The system can work on tablet and is very easy to use, great for the housekeeping team, or a roaming Guest Services Associate.

Nachteile

There are some simple functions missing, one would be a "Wait list" but there is a robust feature request platform where you can post a request - which is it great! - we get lots of updates.

Paul
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.2.2021

StayNTouch PMS Excellent

Yes happy with it. Staff are gaining confidence all the time having moved from the more traditional systems.

Vorteile

Implementing StayNTouch into a brand new hotel was straightforward and ideal for the type of operation we wanted to deliver for staff and guests / clients convenience. It is a change from traditional PMS platforms but straightforward once it is in play. It runs successfully in our property.

Nachteile

Staff are hesitant as it is a new style of PMS and a bit lighter in content. Its a move from the traditional also

Jenny
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 10.2.2021

Review

It´s overall a very good system. It´s easy to use and to understand what to do next.

Vorteile

What I like the most is that it´s very easy to learn the system, it´s all very modern and looks as simply as it is.

Nachteile

It´s very slow from time to time. Sometimes it could take a couple of minutes to do a easy check out, because the system goes slowly sometimes. Not always though.

Sophia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.2.2021

Very satisfied

It's easy for new employees to learn quickly.

Vorteile

Easy to learn and navigate. Nice design.

Nachteile

Develope the use for day package for conference.

Kevin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.2.2021

Great overall user-friendly system!

Vorteile

The web-based application provides a great user-friendly experience resulting in a shorter turnaround time for staff to learn the system. Also, the tech support response time and resolution are impressive.

Nachteile

Reliability was an issue at first, but understandable as systems and functionality integrate overtime. Ability to exports/edit mass rate plans.

Nathaniel
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.2.2021

The Delaney Hotel Review

It has been fantastic. [SENSITIVE CONTENT HIDDEN] needs a huge shoutout and/or raise, as he is always the man to fix things for us.

Vorteile

We love the ease of use, and the ability to easily train all departments of our staff is excellent. Between the front desk, housekeeping, engineering, and accounting, I have not had any complaints or any major issues with training.

Nachteile

Sometimes the system can run slowly, and it seems like lately there has been a longer loading period.

Emily
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 11.4.2021

Stay N Touch

We use Stay N Touch daily for guest reservations at our Hotel.

Vorteile

Stay N Touch is very user friendly, intuitive. The Helpdesk is quick to respond to issues or problems, as well as suggestions for ways to improve the system.

Nachteile

Occasional difficulties outages and glitching while using the site.

Michaela
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 23.2.2021

Simple

It is a good program that you can access from wherever you are.

Vorteile

The easy access and colorful/color coordinated aesthetics.

Nachteile

Scheduled reports and reports could be a little easier as there are many variables that can be confusing.

Ian
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 27.2.2021

Effective and Intuitive hotel PMS

Vorteile

The systems offers a straight-forward and intuitive user experience. I also appreciate that it can be accessed remotely

Nachteile

It could benefit from the addition of some functions.

David
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.2.2021

So good I installed in 3 other hotels!

The implementation team was professional and patient with the hotel team! We loved at my current hotel and I recommended Rover for my 3 sister properties and they all signed up!

Vorteile

The SNT Rover system is intuitive and easy to learn in a fast paced hotel environment.

Nachteile

Occasional issues with the Reservation system syncing room types, but the help desk is great at resolving quickly.

Hugo
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.2.2021

Easy to use !

The migration from our old PMS to the new one was good. We had everything setted up in one day at the hotel. We had a formation delivered before so we could see how does it work and not simply discover it.
And the using it is great and really simple for the team.

Vorteile

What I like the most is the fact that it is really easy to use, the team and I were a little "afraid" about chnaging our system after several years, but SNT arrived and it was really practical, easy to navigate and find informations. And better, it is more intuitive.

Nachteile

For now, nothing... One of the best I have ever used.

Assaf
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 21.12.2017

Extremely happy with the product ease of use, look & feel, features, and capabilities

Vorteile

The system is web-based which makes accessibility extremely easy and convenient. The system is designed to work on tablets and is very easy to use. The system is dependable and fast.

Nachteile

It is a new system that needs additional development but the StayNTouch team have been adding new features and improvement on a monthly basis. StayNTouch is the future of property management systems

Amanda
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 19.12.2017

This system was super easy to set up and customize for our property.

Vorteile

Super easy to navigate. Which makes it easy to train new front desk agents on how to use the system. They support crew are really helpful with answering your questions.

Nachteile

Once guest bills are transferred to an AR account there it no real way to take it off to edit it. Also I wish we could search how many charges were made by different charge codes in order to track that as well. We would also like to be able to extend reservations by more than one week at a time.

Kalea
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.7.2018

PMS Rover is an easy system to use and learn. Very user friendly!

This product has the best customer support and integration team that I have been able to work with. While it is not a system that I have used in other hotels previously, it was easy to learn, and relatively simple to work out any issues.

Vorteile

The support that we have received during our integration process has been amazing. customer support in particular has been so helpful. During his on site visit during our opening, customer support showed our entire team how to use the system properly, and has continued to assist our team with any needed trouble shooting. We could not have hoped for anyone better to assist us.

Nachteile

It would be significantly more helpful if you were able to pull up arrivals and or departures that were for a specific date without having to run a report.

nadege
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.2.2021

simple & intuitive PMS solution

Vorteile

It has been very easy to implement in the hotel with the teams . They could use it in the day for the most daily task .
The layout is userfriendly.
The responsiveness of the support team

Nachteile

We sometimes needs more flexibility on the billing process

Andreea
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 14.1.2023

Easy to learn

I really like this PMS is so user - friendly and so easy to learn . I really like the design and how quick is the process for a check in

Vorteile

I very much like the design of the program .

Nachteile

I did not like the reports as they were limited and the contact methods for support are limited

Verifizierter Rezensent
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 2.1.2018

This product is challenging the norm with what is needed verses what we are used to with other...

I get to rethink about what a PMS needs to accomplish and what I really need as an administrator.
I get to hire amazing personalities without worry if they will "get" the PMS.
I know that when I have an challenge there is a great customer service department to lean on.

Vorteile

The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze.

The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot.

You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible.

Nachteile

Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach.

Nick
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.2.2021

Hotel Software for the 21st Century

We have overall had a great experience with StayNTouch. Implementation was straightforward and they have a lot of API's developed for outside integrations. And StayNTouch deserves a lot of credit for continually improving their product and we have seen a huge improvement in their customer and technical support.

Vorteile

StayNTouch is incredibly intuitive and easy to learn for our operations team. It's user interface is well thought out and doesn't overwhelm front desk or housekeepering users with too much information. It is also flush with useful built in features, from guest self check-in, housekeeping tracking and easy add-on and upgrade offers. It has helped drive extra revenue at our property.

Nachteile

The in-program reporting leaves quite a bit to be desired and not all reports are able to be exported. We are able to run a much larger suite of reports from our other platforms that plug into StayNTouch (and SNT's data) than we are out of StayNTouch itself.

Elizabeth
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.2.2021

Easy to use and customize whether you are big or small

Overall, this has been a great solution for our little Inn. We have some unique challenges based on our size and the fact that we don't have more than 1 room in each of our room types; but StayNTouch offers functionality to handle those challenges. StayNTouch is always working to make improvements. I rarely have to contact customer support and when I have to they have been very responsive.

Vorteile

This system is very easy to rollout, it is very intuitive to use, easy to customize based on your property's needs, and has minimal startup fees which are all very important to business; especially small business. It is cloud based so there are no servers to maintain, and that also allows for consistent updates to the product that are seamless. These updates keep the system current or ahead of the curve based on what travelers are looking for in their hotel experience on a consistent basis vs. every couple year updates that require a lot of planning and training. It also integrates with many different third party solutions based on the different services your property offers.

Nachteile

It is designed for tablet use, so some functionality is a little clunky when using a desktop (scrolling in particular); but we primarily use on tablet .

john
  • Branche: Gastgewerbe
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.2.2021

Great Fit for Our Hotels

Vorteile

The system is very easy to learn our team likes the modern, simple user interface. Setup and deployment is very efficient. We have the software running on iPADs at the front desk which helps elevate the guest experience. We are able to get a digital signature at check-in and also use the upsell functionality to show images of our premium room types. Another benefit has been the ability to easily integrate with our other systems, i.e POS, CRS, Digital Key, CRM, Guest Engagement system etc.

Nachteile

During our transition there were some minor functions that we were accustomed to in our old system but have since been able to work through. Group configuration takes a few extra steps but is manageable.

Donnet
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.3.2021

User Friendly PMS

Vorteile

Stayntouch is a great user friendly software with limited training requirement. The software easily integrated with our booking engine and our payment processing company. Since the implementation of their system they have continued to improve their product with great innovation and product service to fit our business needs.

Nachteile

When we switch from our previous software to theirs, we missed the ease of assigning rooms on a grid which was a helpful feature when it comes to group bookings. They have since implemented it and continues to find ways to improve that feature.

Mette
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 10.2.2021

Very user friendly PMS

I am generally really happy with the system and the collaboration with the
StayNTouch employees.
I like that wishes for development and functions are taken care of.

Vorteile

I like that it is simple and easy to train new employees in the system, even without them having previous experience in the industry.
If you have a good network connection, very few outcomes are experienced in contrast to other systems.
The support is efficient and easily accessible

Nachteile

For certain features one has to use many clicks. Could be effective with multiple shortcuts.
One has to pull reports for overview insights, but these are very simple and clear.

Tássia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 4.2.2021

Easy to use - Great support

Really great system.

Vorteile

StayNTouch Rover PMS is extremely easy to use and adapt. Configuration can be done in house easily and you do not have to pay every time to have a support for small changes in the system. Support is great, usually you will have the issue solved on the same day if you answer their questions as fast as they do. Also extremely easy for self-check-in and out making it simpler for our guests to go through the process without hassle.

Nachteile

Some reports could be more flexible on filters in order to gather the needed information as well as history of guests, since many book trough OTAs over and over, we could have an easy way of merging to same history if we see it is the same guest.

Jeanie
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.2.2021

User Friendly and Great Customer Support

One of the highlights of using StaynTouch has been the ability for our guests to complete a pre-check-in process which allows us to screen their needs and also cuts down on contact at the front desk. StaynTouch also allows us to easily monitor our financials and manage costs.

Vorteile

We began using StaynTouch as we opened our boutique hotel and have since rolled it out to our other two properties. The initial setup was made simple by expert training staff who have remained accessible. Having a designated contact makes it simple to fulfill all of our needs. We also enjoy the ability to specify the homepage to a user's needs, as well as the expansive reporting options and integrations.

Nachteile

Some aspects of the software are limited. Workarounds are always available, which is a plus, but it would be great if all of our needs could be met without the team getting together first to find a solution.

Matthew
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.4.2021

Stay intouch

system is very user friendly and has been an easy transition from our old PMS.

Vorteile

Set up process and training went very smoothly. System is very user friendly and is constantly adding new features. they listen to customer feedback and amend their offering based on that.

Nachteile

Being a new system, there is always features to be added. Group section can use some enhancements but, overall very happy with the product.

Anette
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 9.2.2021

Easy to use

Easy to learn, easy to use, you have what you need. And if there is something you want you can ask for it an they will try to fix it.

Vorteile

StayNTouch PMS is very easy to use. Easy to under stand for new employees

Nachteile

There is a feature "add-on" that does not work as expected. We have had that issue for a long time but seems like a problem that´s not easy to solve.

Brittani
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 4.2.2021

Great addition to our technology stack

Vorteile

Training and support is excellent and responsive. There are many integrations that enable us to streamline our technology stack with our guest communication and event management software. Plenty of training videos for ease of user experience and learning curve.

Nachteile

There are certain features we'd like to be able to utilize and after submitting a feature request, most are common among other properties. For example, one is being able to delete room types even after they've been assigned to previous reservations. We have the need to change our types as the market has changed. We'd like to see one quick dashboard that shows what we did in revenue last month and what's on the books for this month. This is difficult to see without multiple reports and then us manipulating them.

Silje
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 10.2.2021

Rover

Overall a very good product, with still a lot of potential to continue developing better features.

Vorteile

User friendly, easy to learn and use for beginners and normal daily use. Many successful integrations that have been implemented since the beginning.

Nachteile

That it was not fully developed and tested before integrating, lots of minor and major flaws, in-depth use was difficult at first.

Amelia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.2.2021

A good fit for a growing hotel business......

Vorteile

The mobile and contact free check-in options. Even before COVID this option was one of the big ones we looked for in a new product. We also liked that there were multiple options for integrations with POS, SMS and other software for other areas of our business.

Nachteile

Although the reports section has some of the most reports that cover a range of ways to analyze our data, I would like to see more flexibility in being able to customize reports, especially changing or tweaking already made reports for our personal business needs.

In Betracht gezogene Alternativen

WebRezPro

Zuvor genutzte Software

innRoad
Tim
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.2.2021

Great Product

Vorteile

StayNTouch is very user friendly and easy to train new staff members during on boarding. The fact that the system is web-based make is easy for our operational departments to access from anywhere, whether it be from home to help out on site staff or throughout the building via mobile access turning the house for housekeeping. Fresh Desk has valuable training tools and quick support help

Nachteile

Opportunity for enhanced reporting, if there is a need for new features the voting feature is not the most user friendly.

John Paul
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 27.2.2021

the ease of use is fantastic

It is has been very good. the fact we can do all work remotely has proven very effective in the last year, but even before then, this was very handy.

Vorteile

I very much enjoy how easy it is to check in and check out guests. This has given our team the confidence to focus on the guests and not the computer.

Nachteile

It would be nice to have a bit better reporting capabilities. It is sometimes hard to drill down into reports. You can always get the info you need, but you have to occasionally sort through a lot of other info to get it.

Bryna
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 26.2.2021

StaynTouch

Vorteile

This software has been very easy to use and implement. It is an easy program to train new colleagues on as well. It is a simple, straightforward system. StaynTouch has made multiple updates for inventory management making daily tasks a lot more efficient. They have implemented routine updates to make sure the software is running at its best.

Nachteile

While a simple system, there is no way to delete room types that are no longer used. There are limitations to reports that can be scheduled.

Stewart
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.2.2021

Great system, great support

Great.

Vorteile

StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics. The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements.

Nachteile

It’s seamless and for me, no issues to report

Georgios
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.2.2021

Great PMS on the Cloud

Vorteile

Easy to Use and it can be easily taught to new Hotel Staff from the Front Office team to the Head Housekeeper. It follows the same principles of a classic PMS but in a much nicer look and feel. Plenty of API Integrations to choose from and we love their customer support.

Nachteile

Financial Reports need a slight improvement. We hope that they will remove the limit of 92 days for a checked-in room. Due to Covid-19, we are selling many of our rooms for Long stay guests. Using the System on a mobile phone device is giving you limited information about inhouse guests and it is useful for Housekeeping purposes only

Malin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 9.2.2021

Userfriendley

My overall experience is good and I like it

Vorteile

Easy to use, understand and learn. I have a good overview from the start of my day on the dashboard.

Nachteile

The searching engine. I would like to have more opportunities to search on the dashboard without going to reports.

Lotte
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.2.2021

Simple and easy to learn and use

I love working with the system and the support are always responding quickly and always helpful.

Vorteile

I like the dynamic possibilities that the system offers that can be changed along with business, so we end up havning an always effective system.

Nachteile

Desired feature would be the possibility to make a request and have it implemented, without having it on a list waiting for others to like the request. So basicly a billed request.

George
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.2.2021

Love StayNTouch!

Vorteile

The system is very user friendly. All functions are easy to navigate especially the reports section. Well done!

Nachteile

The editing process on the accounts receivable invoices can improve. This is minor feedback.

Helen
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

3
Bewertet am 9.2.2021

StayNtouch

Easy to use . Clear view with the colours.

Vorteile

It´s easy to use and to learn. Perfect for daily use.

Nachteile

The system are slow when you make group reservations and when you want to make the namelist.

david
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 11.2.2021

good intuitive system but can still scale up with feature and function

integration was a little challenging but that's fairly normal when doing a OS migration. the day to day function is fine and does what it needs to do.

Vorteile

the software is intuitive and easy to pick up

Nachteile

lack of ability to build ad hoc reports and adding new features we want seems to take a while

In Betracht gezogene Alternativen

Cloudbeds

Warum Stayntouch PMS gewählt wurde

corporate directive

Gründe für den Wechsel zu Stayntouch PMS

corporate directive
Alyssa
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 25.2.2021

User-Friendly PMS

Overall, I find StayNTouch to be extremely effective for our needs. I am able to create and change reservations regardless of where I am, which is incredibly beneficial for our small property.

Vorteile

The number one best thing about the StayNTouch software is how incredibly simplified and easy to use it is. Plus, it integrates well with the other systems and software we use at our property.

Nachteile

I do believe that a more robust option of reports would be beneficial, especially on the financial side. I also believe some updates could be made in regards to transferring line items between folios that are checked in and checked out. Currently we are only able to transfer between folios that are both checked in.

85 Bewertungen

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