Über 1CRM

1CRM ist eine cloudbasierte CRM-Lösung, die Unternehmen Funktionen für die Verwaltung von Vertrieb, Kundenservice und Geschäftsabläufen bietet. 1CRM kombiniert ein CRM-System mit einer Auftragsverwaltungsfunktion, um Angebote zu entwickeln, Bestellungen zu verfolgen, Rechnungen zu erstellen und Projekte, Ressourcen, Kundenfälle sowie Personalressourcen zu verwalten. Nutzer können mit 1CRM Verkaufspipelines überwachen, einen detaillierten Verlauf der Interaktionen mit Leads, Kontakten und Konten aufzeichnen und Stakeholder über Konten auf dem Laufenden halten und über potenzielle Probleme informieren. 1CRM bietet Sales-Force-Automation, Chancentracking, Umsatzprognosen, Kalenderverwaltung, grafische Dashboards, Berichterstattung und E-Mail-Integration. Die Lösung lässt sich in Anwendungen von Dritten wie Google Apps und Outlook integrieren. Mit dem Add-on-Modul für QuickBooks Finance können Unternehmen einen vollständigen Überblick über ihre Finanzen erhalten. Die Preise gelten pro Nutzer und Monat und basieren auf der Anzahl von Konten, Zielen und Leads. Der Support erfolgt über Onlineforen, Videos, Telefon und E-Mail.
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1CRM Preis

1CRM bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von 1CRM ist ab 15,00 $/Monat verfügbar.

Startpreis:
15,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

Alternativen für 1CRM

1CRM Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,3
Funktionalität
4,0
Bedienkomfort
4,2
Kundenbetreuung
4,0
5 von 59 Bewertungen Alle Bewertungen anzeigen
Marcus
Marcus
  • Branche: Informationstechnologie & -dienste
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
0
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.8.2015

The best CRM solution we've found

We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner.

We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too!

We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs.

It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems.

We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.

Vorteile

Everything's included - we've not needed to buy anything else
Self-hosting (we provide hosting for customers, so we prefer this route)
Fast
Reliable
Mobile sync
Joomla portal integration
Great support

Nachteile

Email marketing setup is quite complicated (though we are biased!)
More documentation needed
More integrations would be good

Rushang
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 22.6.2018

Reasonable CRM software for small businesses

PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.

Vorteile

Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

Nachteile

I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.

Julian
  • Branche: Computer-Hardware
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 20.12.2017

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

None. A net negative experience.

Vorteile

It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

Nachteile

We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

James
  • Branche: Unternehmensberatung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 4.4.2018

1CRM is a great started CRM for a Service Company

The Free Version and the Paid Versions you get everything you need in a CRM

Vorteile

Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job.

Nachteile

Cons are more of a personal preference I feel like the module editor should be included in every plan.

Jacques
Jacques
  • Branche: Telekommunikation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
0
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.8.2015

Excellent business management app for the SMB segment

We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were:
- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support
We've been happy customers since. Just for reference, we host the product on our own servers

Vorteile

- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support

Nachteile

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)

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