--- description: Reviews zu Zoho Voice Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Zoho Voice mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Voice | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [CCM-Software](/directory/4742/customer-communications-mngt/software) > [Zoho Voice](/software/401932/zoho-voice) # Zoho Voice Canonical: https://www.softwareadvice.de/software/401932/zoho-voice Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/401932/zoho-voice?page=2) > Zoho Voice ist eine Cloud-Telefonsoftware, mit der du problemlos geschäftliche Anrufe von überall und von jedem Gerät aus verwalten kannst. Die Lösung lässt sich nahtlos in andere Zoho-Anwendungen wie CRM, Desk, Recruit und Bigin integrieren, sodass du Anrufe direkt in diesen Anwendungen verwalten kannst. Neben fortschrittlichen Cloud-Telefoniefunktionen wie IVR, Anrufwarteschlangen, Anrufweiterleitung, Anrufaufzeichnung, Geschäftszeiten und Live-Anrufüberwachung bietet Zoho Voice mit seinen Browsererweiterungen auch praktische Funktionen wie Anrufe auf Knopfdruck, Anruf-Pop-ups mit Anruferinformationen und ein Wähltastaturwidget. > > Bewertung: **4.0/5** von 46 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.0/5** | 46 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: 34,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Niederländisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Anrufer-ID - Anpassbare Berichte - Anruf-Tagging - Anrufaufzeichnung - Anrufer-ID - Anruferprofile - Anrufplanung - Anrufprotokoll - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufzeichnung - Aufzeichnung bei Bedarf ## Integrationen (7 insgesamt) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CCM-Software](https://www.softwareadvice.de/directory/4742/customer-communications-mngt/software) ## Ähnliche Kategorien - [CCM-Software](https://www.softwareadvice.de/directory/4742/customer-communications-mngt/software) - [Call Tracking Software](https://www.softwareadvice.de/directory/3509/call-tracking/software) - [Cloud PBX Telefonanlagen](https://www.softwareadvice.de/directory/4757/cloud-pbx-software/software) - [VoIP-Software](https://www.softwareadvice.de/directory/4508/voip/software) - [Vertriebsunterstützung Software](https://www.softwareadvice.de/directory/595/sales-enablement/software) ## Alternativen 1. [Ringover](https://www.softwareadvice.de/software/120988/ringover) — 4.7/5 (884 reviews) 2. [3CX](https://www.softwareadvice.de/software/4936/3cx-phone-system) — 4.4/5 (467 reviews) 3. [Zoom Phone](https://www.softwareadvice.de/software/123022/zoom-phone) — 4.5/5 (244 reviews) 4. [OnSIP](https://www.softwareadvice.de/software/5416/onsip-hosted-voip) — 4.7/5 (78 reviews) 5. [Aircall](https://www.softwareadvice.de/software/77031/aircall) — 4.2/5 (465 reviews) ## Nutzerbewertungen ### "Excellent Product" — 5.0/5 > **Verifizierter Rezensent** | *24. September 2024* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic. > > **Nachteile**: Voice takes a lot to set up. It is not plug \& play. The settings are very detailed and it takes a lot to understand and get everything configured. > > Great experience so far. Once the pain of setup and migration is complete, it is very easy to use. ----- ### "Non-Sales Review of Zoho Voice" — 4.0/5 > **Darrin** | *25. September 2024* | Staatsverwaltung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Liked that we could link it to Zoho Desk and that we could do the configuration in-house. > > **Nachteile**: I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency. > > Love the support we get in Zoho Voice\! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know. ----- ### "Review of zoho voice" — 3.0/5 > **Ryan** | *22. November 2024* | Druck | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: it somewhat integrates with other zoho products > > **Nachteile**: quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm > > I like the fast chat support service and it has a ton of potential ----- ### "Seamless, Professional, and Easy-to-Implement Voice Solution" — 4.0/5 > **Lance** | *25. September 2024* | Vorstandsbüro | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Zoho Voice is incredibly easy to implement, allowing businesses to quickly transition to their system without hassle. The platform provides an impressive suite of tools that cater to the diverse needs of businesses, helping them present a professional image through customizable settings. Features like IVR, custom hold music, call queues, warm and direct transfers, scheduled text messages, and system integrations make managing communications effortless and highly effective. The flexibility to configure these features according to business-specific needs is a major advantage, allowing us to tailor our phone system exactly how we want it. > > **Nachteile**: While Zoho Voice offers a lot of great features, there are a few areas for improvement. The mobile app sometimes faces connectivity issues, which can be frustrating. Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial. The unlimited plans are only available for annual subscriptions, which can be expensive for small businesses that prefer a monthly payment option. Lastly, the integration with Zoho Creator workflows is missing, which would greatly enhance the overall experience for users of the Zoho ecosystem. > > Overall, as a Zoho One user, we are very pleased with Zoho Voice. The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements. Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution. ----- ### "Centralizing our journal's phone communication." — 5.0/5 > **Karen** | *20. Dezember 2025* | Verlagswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice. > > **Nachteile**: What I don’t like about the service is that the call quality depends upon the stability of the internet connection, and it was a trial process setting the routing rules. > > It has been of great assistance in organizing the flow of calls in our small editorial office, making communications between authors and reviewers more cohesive instead of disorganized. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/401932/zoho-voice?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/401932/zoho-voice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten