--- description: Reviews zu Avaya Cloud Office Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Avaya Cloud Office mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Avaya Cloud Office | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Collaboration Tools](/directory/4138/collaboration/software) > [Avaya Cloud Office](/software/3958/ip-office) # Avaya Cloud Office Canonical: https://www.softwareadvice.de/software/3958/ip-office Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/3958/ip-office?page=2) > Avaya IP Office ist eine cloudbasierte und On-Premise-Kommunikations- und -Kollaborationslösung, die für kleine und mittelständische Unternehmen konzipiert wurde. Die Lösung bietet mehrere automatische Vermittlungsstellen, automatisches Wählen, Konferenzen, Voicemail-to-Email, Anrufweiterleitung und mehr. Avaya IP Office ist mit unterschiedlichen Stufen der Funktionalität erhältlich, wie beispielsweise Mobilitätskonvergenz, Unified Communications und Callcentermanagement, sodass Nutzer eine Telefonanlage wählen können, die zu ihrem Unternehmensmodell passt. Das Avaya-Kontaktcenter hilft bei der Verwaltung und Administration von Anrufen. Die Lösung hilft auch beim Erfassen, Messen und Analysieren von Kundeninteraktionen. Die Lerndienstleistungen von Avaya helfen dabei, Schulungen für Mitarbeitende bereitzustellen, indem sie unterschiedliche Formen von Schulungsmodulen verwenden, wie beispielsweise virtuelle Schulungen, Schulungen im Klassenzimmer, Schulungen im eigenen Tempo, bei denen Sitzungen geplant werden können und Nutzer eigene Kurse organisieren können. Die Anwendung lässt sich über das TAPI (Telephony Application Programming Interface) mit anderen Avaya-Anwendungen sowie mit Kontaktmanagementsoftware von Dritten integrieren. IP Office kann als Applikation, dedizierter Server oder virtualisierte Software eingesetzt werden. Support wird per Telefon und Live-Chat bereitgestellt. > > Bewertung: **4.2/5** von 45 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 45 Nutzerbewertungen | | Bedienkomfort | 3.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Avaya ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - API - Berichterstattung / Analyse - Bildschirm teilen - Call-Center-Management - Chat / Messaging - Employee Coaching Tools - Kollaboration mehrerer Nutzer - Konferenzschaltungen - Kontaktmanagement - Kundenerlebnis-Management - Live-Chat - Multi-Channel-Kommunikation - Productivity Tools - Präsentations-Streaming - Qualitätsmanagement - Vereinheitlichte Kommunikation - Videokonferenzen ## Category - [Collaboration Tools](https://www.softwareadvice.de/directory/4138/collaboration/software) ## Ähnliche Kategorien - [Collaboration Tools](https://www.softwareadvice.de/directory/4138/collaboration/software) - [VoIP-Software](https://www.softwareadvice.de/directory/4508/voip/software) - [UC Software](https://www.softwareadvice.de/directory/1556/ucaas/software) - [Produktivitätssoftware](https://www.softwareadvice.de/directory/4366/productivity/software) - [Videokonferenz Software](https://www.softwareadvice.de/directory/4531/video-conferencing/software) ## Alternativen 1. [Microsoft Teams](https://www.softwareadvice.de/software/397766/microsoft-teams) — 4.5/5 (10999 reviews) 2. [Zoom Workplace](https://www.softwareadvice.de/software/101384/zoom) — 4.6/5 (14566 reviews) 3. [3CX](https://www.softwareadvice.de/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 4. [GoTo Meeting](https://www.softwareadvice.de/software/188188/gotomeeting) — 4.4/5 (11525 reviews) 5. [Ringover](https://www.softwareadvice.de/software/120988/ringover) — 4.7/5 (868 reviews) ## Nutzerbewertungen ### "Simple Use" — 5.0/5 > **Verifizierter Rezensent** | *19. August 2021* | Religiöse Einrichtungen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office. It's easy to use and great value. > > **Nachteile**: There isn't a whole lot that I don't like about this software. ----- ### "A Very Approachable Phone System" — 4.0/5 > **Christopher** | *21. Oktober 2021* | Non-Profit-Organisation Management | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I enjoy the level of customization I'm allowed as an end user through the Self Administration portal. I think maybe my favorite feature is the Personal Directory but the ability to toggle myself on and off of "Do Not Disturb" has been such a huge help throughout the pandemic while we've worked remotely. All in all, I appreciate the platform and would say I'm rather fond of it, although I wouldn't consider myself a cheerleader. > > **Nachteile**: Many of the "manual" (read: dial in to access) configuration features are cumbersome and difficult to access. Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating. Sometimes it feels like there are too many options and having to sift through them all to find the correct one for what I want to do can be daunting. ----- ### "Avaya Cloud? Yikes.." — 1.0/5 > **Patrick** | *15. Juli 2021* | Telekommunikation | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: No pros. Might be if you could get the phone system setup. It took 3 months then I cancelled. They don't have time for new customers it seems. > > **Nachteile**: Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9 times as I was switched from one person to another to another to another over and over. Two and a half months later I have had enough and asked for a refund on all the phones. They countered with an okay offer to refund me all the money I paid on the phones but then I told them about the vanity numbers and the change order and they called it hold numbers for when... lol here it is when my port numbers come in. So I guess they are charging me that in for holding the same for the numbers I have to port when we are waiting the 2.5 months for them to get me setup. Also.. they charged me monthly already with no phones even programed. I would steer way clear of this company. After I asked them what about the vanity numbers they have not responded to an upset customer now for 5 days. It's been a un ----- ### "Very robust solution" — 5.0/5 > **Ariel** | *5. November 2021* | Lebensmittelproduktion | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: As having a telecom professional background, I can tell this Avaya solution is very robust and stable. > > **Nachteile**: Maybe the overall "look" of the physical phones could be enhanced. Honestly, it is a very subjective aspect. > > I would say a great experience. I remember using both the physical phones at the office, the soft-phone, and even I used to have a physical IPT hard-phone at home with embedded VPN that was very convenient to take conference calls t home with the great benefits of the Avaya physical phone such as speaker-phone and, of course, a direct IPT extension (really mirroring "being at the office" from a telephony standpoint). ----- ### "Avaya is awesome especially for the customer service industry" — 5.0/5 > **John** | *7. September 2017* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I have been using the Avaya system for years, it's the only system I've ever known in all the organizations I've ever been in. It's very intuitive and very easy to set up voice mails, call forwarding, call blocking, away messages, and you can also set it up online. > > **Nachteile**: Because it's so robust there's a lot of different uses for the phone program and it's hard to remember all of it's functions. One can argue that this is good or bad but it depends on your nature. > > Read the instructions on how to use the system it's very rich but it does take some getting used to. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/3958/ip-office?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/3958/ip-office) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten