
Avaya Cloud Office
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- Branche: Automotive
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Avaya IP Office Review
Vorteile
Its a very easy to operate. Very good product compare with Cisco.
Nachteile
sometime facing problem with integration with other Vendor
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Avaya Cloud Office
Not a bad one, its a good way to make official calls easily.
Vorteile
We can easily make calls from the office number without needing a physical phone. All that is required is a headpiece with a mic.
Nachteile
Sometimes the call drop can be annoying. Probably, from our network service provider. However, it affects our calls sometimes.
- Branche: Pharmazeutika
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Avaya Cloud Office Fair Review
Vorteile
The system replaced a previous phone system.The switch went well. The app is well laid out and has all of the features required including voicemail.
Nachteile
The app does not seem to work well and connect to my account even when trouble shooted. It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Avaya IP Office
Overall, It's a great software. Allows you to make phone calls remotely from the office number without needing a physical phone. This software helped our company thrive during the pandemic and working from home.
Vorteile
Easy integration, easy to use. Avaya IP Office, allowed us to work remotely through the pandemic with only needing access to our laptop.
Nachteile
Avaya is a bit outdated, limited features and requires VPN.
- Branche: Automotive
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
It provides good quality of Ip phones with least cost.
I have overall good experience with Avaya IP office and personally recommend for Small and Medium size of organizations.
Vorteile
Software backup and upgradation part are very easy and friendly to process and implementation.
Nachteile
Have to upgrade the system to newer version, while Avaya systems gets outdated.

- Branche: Chemikalien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Dated on premise VOIP solution. Behind the times.
it was average. Average functionality. Average support.
Vorteile
It did the basics of PBX fairly well. It was easy enough to setup new extensions and add new phones. There was some good funcitonality around basic quese and call forwarding. the admin system was ok.
Nachteile
There was a lot of downsides for me. There was no softphone option available and the system was on premise so not only needed to be maintained and updated by my team but was not available outside the office. There was several glitches that caused many issues. If the system dropped out random people woyld lose their VM greeting or their deskphone would be reassigned randomly. Forwarding meant that the number of the person being called was displayed at the end of the forward. So if i forwarded it to my mobile i would see my own deskphone calling me instead of the initiator. There are just too many issues
- Branche: Religiöse Einrichtungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Simple Use
Vorteile
I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office. It's easy to use and great value.
Nachteile
There isn't a whole lot that I don't like about this software.

- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great system to support your CSR team
I've used it with 2 different call center setups over the past 10 years and it hasn't changed much which is good because its pretty easy to use once you have it setup properly.
Vorteile
I liked the many stages you can enter regarding managing a call, like transfer, go on break, hold, brb, training,etc...
Nachteile
Sometimes upon startup its hard to connect to the right AUX setting if you don't know which one is optimal for your call session
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good inter office communicator
Good
Vorteile
Very nice product in term of the communication in between the employees for inter organization.
Nachteile
The structure of the product itself is the least thing I like about this product
- Branche: Personalwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Drop call
Vorteile
IP calls are pretty simple, basic functionality
Nachteile
Drops calls, connectivity issues, updates don't always fix the issues.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Valoración Avaya Cloud Office
En general es un producto muy fiable y robusto que detrás tiene la experiencia de un fabricante que durante muchos años ha sido lider en las comunicaciones de pymes.
Vorteile
Al ser un programa basado en centralita AVAYA ofrece muchas prestaciones de este fabricante a nivel de telefonía.
Nachteile
Debería tener un coste inferior, o permitir una gestión mas centralizada de algunas funciones.
- Branche: Chemikalien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
VIKING Chemical Co.
The has been a massive increase in efficiency and ease of communication since the service has been implemented.
Vorteile
The system is very easy and intuitive to use. I like how the app and the desktop phones all seamlessly integrate will e-mail.
Nachteile
Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building.
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Avaya survey
Good experience
Vorteile
Easy to use and very fast to manipulate
Nachteile
Nothing at all I can’t complain about it
In Betracht gezogene Alternativen
QuickBooks EnterpriseGründe für den Wechsel zu Avaya Cloud Office
Easy- Branche: Rechtsberatung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
All in one phone, video and text communication
Vorteile
It's very easy to add colleagues to a call, switch to video or share a link or file in the chat while speaking.
Nachteile
It doesn't integrate with Outlook to schedule calls based on someone's calendar availability.
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Avaya Cloud? Yikes..
Vorteile
No pros. Might be if you could get the phone system setup. It took 3 months then I cancelled. They don't have time for new customers it seems.
Nachteile
Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9 times as I was switched from one person to another to another to another over and over. Two and a half months later I have had enough and asked for a refund on all the phones. They countered with an okay offer to refund me all the money I paid on the phones but then I told them about the vanity numbers and the change order and they called it hold numbers for when... lol here it is when my port numbers come in. So I guess they are charging me that in for holding the same for the numbers I have to port when we are waiting the 2.5 months for them to get me setup. Also.. they charged me monthly already with no phones even programed. I would steer way clear of this company. After I asked them what about the vanity numbers they have not responded to an upset customer now for 5 days. It's been a un
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A Very Approachable Phone System
Vorteile
I enjoy the level of customization I'm allowed as an end user through the Self Administration portal. I think maybe my favorite feature is the Personal Directory but the ability to toggle myself on and off of "Do Not Disturb" has been such a huge help throughout the pandemic while we've worked remotely. All in all, I appreciate the platform and would say I'm rather fond of it, although I wouldn't consider myself a cheerleader.
Nachteile
Many of the "manual" (read: dial in to access) configuration features are cumbersome and difficult to access. Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating. Sometimes it feels like there are too many options and having to sift through them all to find the correct one for what I want to do can be daunting.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very robust solution
I would say a great experience. I remember using both the physical phones at the office, the soft-phone, and even I used to have a physical IPT hard-phone at home with embedded VPN that was very convenient to take conference calls t home with the great benefits of the Avaya physical phone such as speaker-phone and, of course, a direct IPT extension (really mirroring "being at the office" from a telephony standpoint).
Vorteile
As having a telecom professional background, I can tell this Avaya solution is very robust and stable.
Nachteile
Maybe the overall "look" of the physical phones could be enhanced. Honestly, it is a very subjective aspect.
- Branche: Einzelhandel
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Avaya is awesome especially for the customer service industry
Read the instructions on how to use the system it's very rich but it does take some getting used to.
Vorteile
I have been using the Avaya system for years, it's the only system I've ever known in all the organizations I've ever been in. It's very intuitive and very easy to set up voice mails, call forwarding, call blocking, away messages, and you can also set it up online.
Nachteile
Because it's so robust there's a lot of different uses for the phone program and it's hard to remember all of it's functions. One can argue that this is good or bad but it depends on your nature.
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great PBX Solution for any sized office.
Would happily recommend to anyone looking at a phone solution for their office, both on -premise or in the cloud. Easy to use and get up and running quickly.
Vorteile
Easily adaptable to any business needs, for example i used this in a 60 user environment, which grew to 300 users in 18 months. The IP Office coped well and adapted rapidly to our needs, no swapping out old phone systems.
Nachteile
Can become expensive without doing homework on what modules you need. The older IP Office units can also be expensive to repair as parts are not easily sourced.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good all around voice solution for office/business
Vorteile
Avaya provides the phones and set up for their system. Setting up voice mail is fairly easy and it has the option to forward voicemails to email. Wireless calling is also available with additional headsets but our staff love them.
Nachteile
The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating. It is farily expensive but comprehensive. We've also had an issue where calls on hold get dropped after a certain amount of time and have not found a good solution to this. After researching extensively it seems to be an issue with Avaya. Searching through the contacts can also be difficult.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
It is a powerful tool to manage communications within the organization.
The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.
Vorteile
The IP telephony has helped us solve major operational problems, in addition the system has several tools that allow you to have a good administration, the configuration is relatively simple and maintenance is simple. In addition you can add other optional benefits such as voicemail, call recording, the Avaya Equinox app among many other features.
Nachteile
The equipment and licenses are expensive, there are rumors that the system will disappear what creates this expectation if we have made the right investment.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Using for 3 years, no big issues
Vorteile
Our rep is very friendly and helpful, even calls us back when he is on vacation since we usually call him directly instead of going through the call center. It is easy to change names, extensions, voicemails, available times, etc on our end and he trained me on that aspect himself. You can set up "trees" to ring to certain groups in a certain order, turn voicemails on or off, send the phones to the automated system manually or on a schedule.
Nachteile
Occasionally we have small issues, such as a phone we took off of "forward" still being forwarded and we have to put it back on forward and then take it off.
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Avaya IP office
Good VoIP software for on premise business and can be distributed to different sites depending on the demand.
Vorteile
Can be used in different platforms and can be customized on the feature and tool you will work hand in hand with for this software.
Nachteile
Customer support is a bit confusing, inconsistent with their support in terms of what is the next step to resolve a certain issue.
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent product
A bit biased as we are an Avaya Business Partner that offers the IP Office in a cloud hosted (PoweredBy Avaya) offering.
Vorteile
Great features. System is great for everyone, from the small restaurant or home office to the multi location 2000+ employee organization or call center. Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality.
Nachteile
Not a whole lot. But for those purchasing a system, the pricing can be a bit higher than some of the others, but going the cloud route may be best.
- Branche: Kapitalmärkte
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Avaya review
Vorteile
Ability to pull and analyse various production and operations reports
Nachteile
Configuration of avaya can be slow. Sometimes generates incomplete reports and time gaps
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Avaya IP Office Review
Vorteile
Real-time collaboration, from basic telephony to the most sophisticated unified communications
Go from five employees to 1,000
Easily launch applications for everyone: mobile and office workers even remote staff
Track, record, and report on calls to ensure optimal customer interactions
Nachteile
Avaya website is hard to make service request or support requests
Too many processes involved in licensing and registration process
- Branche: Versicherung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Super easy to use
Remote office capability.
Vorteile
It is easy to use and has high security based on the user. It is easy to run a remote office with lots of employees and is easy to set up and monitor. It has auto answer and manual answer options and auto dial or manual dial options.
Nachteile
When working in partnership with other applications it tends to have issues or cause the other program to have issues.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Avaya IP Office
We added Mutare software to our system for converting voice mail to text, this has been a great addition to the Avaya System, one I would recommend.
Vorteile
Have used Avaya P Office in our business for 6 years now and was a great decision to go with this product. Has been reliable system for us, Avaya had the options and features we needed. Support from Avaya has been superior to what I would have thought we would get. Works great and is reliable.
Nachteile
Did cost money, wasn't the cheapest system out there, but think we have gotten more that what we paid for it. Well worth every penny we paid.
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Its a very good product, excellent quality and life.
Vorteile
The IP Office is feature rich & extremely flexible.
The Programming interface & structure is simple to understand.
Nachteile
Due to the deceptively simple programming interface, it is easy for inexperienced users to misconfigure & then incorrectly assume that ensuing problems are due to the system.
And the cost is comparatively high.
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Call management queued
Vorteile
is a good tool for call management, and monitoring of specialists in total, you can take advantage of your tool to configure and create the different work stations.
Nachteile
something that I do not like about the one I am currently using, is that it usually hangs with many calls.
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
calida Avaya
La experiencia general con Avaya es muy buena tanto a nivel de calidad como en respuesta en escalado, potencia y robustez lo que mas resaltaría.
Vorteile
Buenas funcionalidad, un sistema robusto y eficaz.
Nachteile
Software un poco lento en la conexión, pero en conjunto solido y completo
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Difficult to use
I recommend looking for an alternative, it is better an analog phone, than a digital one with this company
Vorteile
Once configured, it does its job very well, it allows you to configure independent privileges for each user or group of users
Nachteile
The program overwrites all the users at the same time, so if you configure a user, they will be overwriting all of them. During the configuration of the program it loses the values easily, on several occasions settings of all my users were erased.
- Branche: Gastgewerbe
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Useful - Effecient - Dated
Vorteile
-Great for PBX Phone System Control
-Allows for Easy Trunk Management Along with Directory Management
-Great security features
Nachteile
-UI is a bit dated and can be improved
-Very menu heavy and could be streamlined with a more concise feature set
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Avaya
Vorteile
If you can afford to fork up enough money to their top tier product, it will definitely handle everything and CS support is better.
Nachteile
Lower tiers of this product is tedious and crashes constantly causing cx and employee issues. not a good thing
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Very easy to use IP Telephony
Vorteile
Avaya IP Office is every easy to use and install. The hardware comes-up with IP Office software for management and call control. This is highly recommended solution for SMB and Enterprise company especially those who are starting to put their new business.
Nachteile
Modules of Avaya IP Office are expandable and modular. Cost should be consider in expansion and integration of additional feature. Suggested to call your partner to discuss your complete requirement.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Hello...
Vorteile
Very easy to setup new phones and extensions. Easy to copy button programming and other features. Setting up Hunt groups is a very easy and gives flexibility as to the order the Hunt group rings.
Nachteile
I'm not sure if this is a software or system issue, but if voicemail is turned off people are still able to forward messages to those extensions. Creates more work to turn on the voicemail, retrieve the message, and then turn it back off. It doesn't seem like it is truly off.
- Branche: Versicherung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Upgraded Office Phone system
Vorteile
Avaya is a great office system for everyday use. Reliable and feature rich in terms of operation and on screen control.
Nachteile
Our system uses mainly on screen control, this may not necessarily be a con to many people, and the hard phone is still accessible. The one thing I found difficult was the chat that is available through the software, the log in and way to access seemed cumbersome and clunky.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to use
Vorteile
The system is easy to use and get a hang of. Without a manual I think I would have been lost on the system.
Nachteile
It was confusing at first but now that I have used it for some time I am used to it and can do everything I need quickly
- Branche: Unternehmensberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Convenient and easy to use
Vorteile
The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers
- Branche: Einzelhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Mixed reactions
Vorteile
Flexibility and customization comes with ease
Programming interface is very straightfoward and easy to use.
Nachteile
Easy to misconfigure and get strange results
The cost of the handsets might bring down the value of software
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Second best phone system available
Vorteile
Very simple to use. Has all the features of a VOIP phone system and more. Can do anything you want with the system.
Nachteile
Avaya as a company has had its ups and downs. They have sold up much of their product lines to keep their VOIP line alive.