--- description: Reviews zu Vivantio Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Vivantio mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vivantio | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/508/customer-engagement/software) > [Vivantio](/software/394868/vivantio-pro) # Vivantio Canonical: https://www.softwareadvice.de/software/394868/vivantio-pro Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/394868/vivantio-pro?page=2) > Vivantio ist eine Service-Management-Lösung, mit der Nutzer individuelle Prozesse erstellen können, die auf interne Unternehmensabläufe abgestimmt sind. Zu den wichtigsten Funktionen der Lösung gehören Dashboards, Diagramme und Berichte, Routing, Zuweisungen und Formulare mit nutzerdefinierten Feldern. Die Lösung kann in der Cloud oder On-Premise bereitgestellt werden. Vivantio bietet ferner Vorfallmanagement, Problemmanagement, Änderungsmanagement, Workflow-Tracking und konfigurierbares Ticketing. Weitere Anwendungen umfassen Helpdesk-Tools, Callcenter-Funktionen und Wissensmanagement. Das System ist mit Apple iOS und Windows kompatibel und kann von mobilen Geräten aus remote aufgerufen werden. Vivantio bietet auch ein Kundenmanagement, mit dem Nutzer die Geschäftslogik eingeben können, um Tickets basierend auf Standort, Kunde und mehr automatisch weiterzuleiten, zuzuweisen und zu priorisieren. Nutzer können auch Serviceverträge erstellen und verwalten. Vivantio bietet Dienstleistungen auf Jahresabonnementbasis an. Für die Lösung wird auch eine unbefristete Lizenz für eine einmalige Gebühr angeboten. Unterstützung ist per Telefon, E-Mail und über eine Online-Wissensdatenbank verfügbar. > > Bewertung: **4.3/5** von 178 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 178 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Vivantio - **Region**: Boston, USA - **Gegründet**: 2005 ## Gewerblicher Kontext - **Startpreis**: 49,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch, Englisch - **Verfügbare Länder**: Amerikanische Jungferninseln, Andorra, Aserbaidschan, Australien, Bahamas, Bahrain, Belgien, Botsuana, Britische Jungferninseln, Bulgarien, Costa Rica, Côte d’Ivoire, Deutschland, Dominikanische Republik, Dänemark, Estland, Finnland, Frankreich, Ghana, Griechenland und 66 weitere ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anfragezuordnung - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufverfolgung - Anwendungsmanagement - Asset Lifecycle Management - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement - Automatische Antworten ## Integrationen (57 insgesamt) - AnyDesk - Azure AI Speech - Azure AI services - Azure DevOps - BeyondTrust Remote Support - ChatGPT - Datadog - Device42 - Gemini - Gmail - GoTo Connect - Google Drive - Google Workspace - HubSpot CRM - HubSpot Marketing Hub ... und 42 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenengagement Software](https://www.softwareadvice.de/directory/508/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.softwareadvice.de/directory/508/customer-engagement/software) - [Kundenservice Software](https://www.softwareadvice.de/directory/255/customer-service/software) - [Wissensmanagement Tools](https://www.softwareadvice.de/directory/1884/knowledge-management/software) - [Wissensdatenbank Software](https://www.softwareadvice.de/directory/3898/knowledge-base/software) - [ITSM Tools](https://www.softwareadvice.de/directory/4296/itsm/software) ## Alternativen 1. [NinjaOne](https://www.softwareadvice.de/software/349671/ninjarmm) — 4.7/5 (297 reviews) 2. [SysAid](https://www.softwareadvice.de/software/158389/sysaid-it-crm) — 4.5/5 (522 reviews) 3. [TeamSupport](https://www.softwareadvice.de/software/2808/teamsupport) — 4.5/5 (849 reviews) 4. [Atera](https://www.softwareadvice.de/software/125932/atera) — 4.5/5 (454 reviews) 5. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) ## Nutzerbewertungen ### "Great and intuitive interface. Easy to use" — 5.0/5 > **Malhar** | *30. August 2017* > > **Vorteile**: My favorite feature is the filters. I can cover multiple sites and check all of my team mates ticket queues with one click of a button. This really comes in handy during holidays when I am covering multiple sites. > > **Nachteile**: It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents. ----- ### "Vivantio review" — 4.0/5 > **Luisito** | *8. September 2023* | Outsourcing/Offshoring | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The level of support contributes to a positive user experience and helps users maximize the value they get from Vivantio. > > **Nachteile**: Particularly when dealing with large amounts of data or during peak usage times. > > Vivantio is generally well-regarded as a comprehensive service management platform that offers a range of features and capabilities ----- ### "My Vivantio Review" — 3.0/5 > **Nathan** | *3. Februar 2017* | Bau | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Overall, vivadesk is quite good. the incident management and notes being dislayed on the main screen is very good. > > **Nachteile**: i'd prefer if the calls could be viewed in one form, that I could scroll though. the tabs are quite slow to transition and throughout the day this adds up. if all the information was available from one scrollable page, that would be great > > Overall, vivadesk is quite good. the incident management and notes being dislayed on the main screen is very good. i'd prefer if the calls could be viewed in one form, that I could scroll though. the tabs are quite slow to transition and throughout the day this adds up. if all the information was available from one scrollable page, that would be great ----- ### "Best Part of Vivantio has been the Approval Process" — 4.0/5 > **Polly Ann** | *6. April 2021* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent. > > **Nachteile**: The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent. ----- ### "Our IT support staff use this software to manage helpdesk calls efficiently, great for all businesse" — 4.0/5 > **Andy** | *15. Februar 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status. We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced. Change Management - We use this for major changes to the network with our network team, and much more listed below. Ticket Templates Automated Ticket Routing Built in Reports Service Level Agreements (SLA) Asset Management / CMDB Asset Audit Trail Custom Report Builder Data Export (PDF, XML, CSV) Business Rules Engine Automated Escalation Rules Self-Service Web Portal Tasking Customizable Views Build-in Interactive Reports Custom Reports Builder Service Level Man > > **Nachteile**: some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done. > > : Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect. ----- Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/394868/vivantio-pro?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/394868/vivantio-pro) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Strukturierte Daten