Bigin by Zoho CRM

Vorteile

Ein großer Vorteil von Bigin ist seine Fähigkeit, die Zusammenarbeit im Team zu fördern. Jedes Teammitglied kann sofort sehen, wer mit wem in Kontakt steht und wie der aktuelle Stand des Akquisitionsprozesses ist.

Bigin hat eine benutzerfreundliche Oberfläche, die auf Schnelligkeit und Effizienz ausgelegt ist. Obwohl es bei neuen Tools immer eine gewisse Lernkurve gibt, wird man mit Bigin schnell produktiv, so dass es sowohl für technisch versierte Benutzer von CRM-Systemen als auch für Neulinge zugänglich ist.

Nachteile

Die Reporting- und Analysewerkzeuge von Bigin bieten grundlegende Funktionen für die Datenanalyse, könnten jedoch für Unternehmen, die eine umfassendere Analyse benötigen, weiterentwickelt werden.

Bigin zeichnet sich durch eine schlankere Funktionsausstattung aus, was bedeutet, dass die Anpassungsmöglichkeiten im Vergleich zu anderen CRM-Tools etwas begrenzter sind.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

Wir fanden ein kleines, günstiges CRM, welches unseren Ansprüchen genügt

Nachteile

Das es so einfach zu bedienen ist hat uns gefallen

Vorteile

Kann ich jedem Unternehmen empfehlen, dass nicht 100e Euros ausgeben möchte und ein einfaches CRM und Vetriebsline wünscht! Auch der Support funktioniert wunderbar!

Nachteile

Ich konnte bis jetzt keine negativen Punkte finden!

Vorteile

Bigin by Zoho CRM ist als Basisangebot für Startups und kleine Firmen optimiert und bewegt sich dennoch innerhalb der ZOHO-Produktfamilie.

Nachteile

Bis jetzt ist mir noch nichts Negatives aufgefallen.

Vorteile

Kanban Board und Import von Kontakten direkt möglich

Nachteile

Email Integration ist etwas kompliziert.

Vorteile

i use bigin with all my other tools on zoho, which are books, desk, sign and forms!! it has been a game changer, the prices are decent and tons of features

Nachteile

i think zoho bigin and zoho crm should be one app, there is no need for 2 extra functions,

better customer service that understand the proper english

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

We love Bigin because we are a small business and it suits our need for a very good price. It is good value for money

Nachteile

Not having a Microsoft 365 Plugin connector, altought I believe it may have one now

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

There is so much I love about this app. It's pretty simple to use, has a lot of great features, probably everything I need, to be honest. After they work out the bugs, I think it will be pretty great.

Nachteile

There are bugs, as in some things don't even work, important things. I've reported enough to make me feel like we're beta testers. But though it reveals something about their dev team, I'm still hopeful they'll eventually get it right because they do try hard.

It's obvious they put a lot of time and money into their support team, but as hard as they try to get this right, they really need to train them better. Sometimes I end up having to find answers myself and then train them. They also need to have a team in the U.S. as they are very difficult to understand through the thick Indian accent on the phone.

Vorteile

Bigin is very powerful given its price point. It offers all the basic functions you would likely need. The bolt ons into other ZOHO applications makes it almost infinitely upgradable.

Nachteile

The marketing campaign assignment is very limited, and there is limited ways to process sales leads.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

•Simple and intuitive interface
•Affordable pricing
•Focused on essential CRM features
•Great integrations (e.g., Outlook)

Nachteile

Limited advanced marketing tools available, which might not work for larger companies.

Vorteile

SUPER EASY to use...to figure out. My favorite is that you have 10+ custom fields to customize the contact info you require. It's easy to import/export. Creating lists to export, custom views... OVERALL it's pretty amazing and it's perfect for the small business.

Nachteile

The dashboard is strictly for business forecasting. I haven't been able to set it up where I can see my meeting schedule or client follow-up.

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

I love that it fits my small business and doesn't overwhelm or clutter with tools I don't need.

Nachteile

There is really no feature that wasn't useful in some way.

Vorteile

The simplisity and the purpose it serves. Just right.

Nachteile

Very restricted when it comes to migration and whatsapp modules are a pain for sure.

Vorteile

I like easy it was to use and keep things organized. It takes the stress out of managing projects.

Nachteile

I am still learning what customization feature I may have for six sigma type projects, but it has been easier for me to use than Asana and some other software.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

Ease of use, has all the basic functionalities & is not pocket heavy which is very important for new businesses or start ups.

Nachteile

Limited options to plan out operational work

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

I recently started using Bigin CRM, and I have to say, it has completely transformed the way I manage my customer relationships and sales processes. As a small business owner, finding a CRM that is both powerful and easy to use has been a challenge, but Bigin CRM has exceeded all my expectations.

Nachteile

integrations with other tools are generally seamless, there are a few third-party applications that I wish Bigin supported.

Vorteile

I like the ease of use and the integrations that Bigin offers. The interface is intuitive, making it simple to manage client relationships effectively. Additionally, the semi-personalization options available allow for a certain level of customization that suits our firm's needs.

Nachteile

What I like least about Bigin is that it is not fully personalizable. While it offers some degree of customization, there are limitations that prevent it from being tailored entirely to our specific workflow and preferences.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

Bigin's visual pipeline made it clear where each deal stood, so I never missed a beat.

Nachteile

While Bigin was great, I would have liked more options to customize how I tracked my deals.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

Bigin seems to have cracked the code for CRM newbies like me. They've done an incredible job of making things remarkably simple on the surface, while clearly having much more to offer within the service. I've spent a lot of time researching CRMs, and Bigin just kept on coming up to the top (especially when I combined features and cost together).

Nachteile

I was concerned about the possibilities of a constant upsell from Zoho CRM – as Bigin is the baby version of a much bigger platform. Thankfully they haven't experience this in practice. They haven't oversold me, and I'm very appreciative of that. So, in effect, the biggest Con never materialized!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

I'd been using an older CRM for years and, as I'm transitioning to a new business model, we needed a modern CRM that would grow with us and not break the bank. I spent days researching and playing around with first a dozen CRMs, narrowed it down to three or four, and settled on Bigin. It had the cleanest UI and structure, a great feature set, and the opportunity to grow with Zoho as our business grows.

Nachteile

Sometimes I struggle to find the information I need or tools I need. I suspect I need time to get used to Bigin.

The notes text field is inadequate. It needs to have at least bold, italics, bullets and numbering for me to be able to take quality, readable note

Vorteile

Easy to use & set up.
You can start using it without any prior training or complex onboarding process.

Nachteile

Complex dashboard. It could be made more easy to understand and setup. It seems bit complex to me to setup according to my KPI's.

Vorteile

I've trialled a number of CRMs for our startup and Bigin is the only system that managed to balance everything I'm looking for. A clean UI, affordable pricing and just the right amount of features to keep our sales team working.

Nachteile

So far Bigin does everything I need from a CRM.

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Vorteile

First things first, this thing is easy to use. No tech degree required, just point and click. Even my grandma (well, maybe not my grandma...) could probably figure it out. Plus, there's a free plan that's perfect for testing the waters before you dive in.

The paid plans are budget-friendly too, which is a major win for a small business like us. And for the price, you get some cool features like automated emails (lifesaver!) and a system that helps you prioritize leads.

Zoho Begin also plays nicely with other Zoho apps, which is a bonus if you're already part of the Zoho fam. Everything feels connected and streamlined.

Not Quite Perfect

Nachteile

Now, don't get me wrong, it's not all sunshine and rainbows. Zoho Begin doesn't have all the bells and whistles of some other CRMs. If you're looking for fancy marketing automation or super detailed sales pipeline stuff, you might need to look elsewhere.

Also, the integrations with other Zoho apps can be a bit tricky to set up. It wasn't exactly a walk in the park for our not-so-tech-savvy team.

Vorteile

Is very intuitive for the user, specially for sales people

Nachteile

That I do not have enough time of trial to test all the features

Vorteile

We've launched our Agent Portal, a key development in Global Medical Trip's quest to streamline medical tourism. Our aim to recruit 100 agents demanded a cost-effective, efficient system for handling patient inquiries. Our platform of choice, Zoho, offered a solution that fit our needs perfectly: Zoho Bigin.

Nachteile

This tool seamlessly integrates with our CRM, providing a robust environment for agent operations. Within a day, we set up Zoho Bigin, enabling our first agents to connect to the platform and start processing patient requests. This quick setup underscores our commitment to providing fast, reliable medical tourism services.

Vorteile

Salespipeline, Dashboard & Customization of Pipeline

Nachteile

Payment system they have to integrate some easy UPI option.

Vorteile

It's scaling properties and simplicity of use and set up. It offers great contact tracking and pipeline abilities

Nachteile

Doesn't integrate with Zoho Books on the free version

Vorteile

I like Bigin by Zoho CRM for its user-friendly interface, essential features tailored for small businesses, and effective visual pipeline management. It’s easy to use, integrates well with Zoho products, and offers customization options to fit various needs.

Nachteile

What I like least about Bigin by Zoho CRM is its limited advanced features compared to more comprehensive CRM systems. It might lack some of the more sophisticated tools and integrations that larger businesses or those with complex needs require. Additionally, its reporting and analytics capabilities are more basic, which might not be sufficient for users who need in-depth data analysis.

Nachteile

The product appears to be more tuned towards B2B customers and less for B2C

Vorteile

Easy to use workflow, the ability to customize the pipelines and makes it easier to manage contacts.

Nachteile

I still have to try the phonecalls and mail features and I haven't found many cons as it has what my small business needs.

Vorteile

Bigin's simplicity and user-friendly interface make it easy to set up and navigate. The seamless integration with other Zoho apps and email platforms enhances productivity. The customisation options and pipeline management tools are perfect for small to medium-sized businesses, ensuring efficient tracking of sales and client interactions.

Nachteile

While Bigin is fantastic, it could benefit from a few more advanced reporting features for power users. Additionally, a broader variety of integrations with third-party tools would make it even more versatile.

Vorteile

As a virtual reality company, we find Zoho Bigin an excellent CRM for managing client relationships and tracking our project pipelines. Its customizable pipelines are perfect for managing our VR projects, from initial client inquiries to project delivery stages. The integration with other Zoho tools, such as Zoho Projects and Zoho Desk, helps us streamline communication across teams and track progress effortlessly. Its mobile app allows us to stay updated during client meetings or fieldwork, which is invaluable in our fast-paced industry.

As a virtual reality company, we find Zoho Bigin an excellent CRM for managing client relationships and tracking our project pipelines. Its customizable pipelines are perfect for managing our VR projects, from initial client inquiries to project delivery stages. The integration with other Zoho tools, such as Zoho Projects and Zoho Desk, helps us streamline communication across teams and track progress effortlessly. Its mobile app allows us to stay updated during client meetings or fieldwork, which is invaluable in our fast-paced industry.

Nachteile

While Zoho Bigin works well for smaller teams or straightforward processes, we occasionally find it limited when dealing with more complex VR project workflows. Features like advanced reporting and in-depth analytics could be improved to better support data-heavy businesses like ours. We’ve also experienced minor challenges when integrating with third-party tools specific to the VR industry, though Zoho's customer support has been responsive.

Vorteile

What I liked most about Bigin by Zoho CRM is how incredibly easy it is to set up and use. The visual sales pipeline makes tracking deals a breeze, and the automation features save a lot of time by handling follow-ups and communication updates. It’s also a cost-effective solution that offers great value for small to mid-sized teams. The simple, intuitive interface makes it easy for any team member to quickly adapt, streamlining our sales workflow and keeping everything organized.

Nachteile

What I liked least about Bigin is the limited document handling functionality. There's no option to upload or store documents such as quotes, contracts, or invoices directly in the CRM, which would have been a helpful feature. Additionally, for more advanced reporting or scalability, the platform might feel a bit constrained as your business grows. Some additional customization options in reporting would make it even more powerful.

Vorteile

Bigin by Zoho CRM has been a game-changer for our organization, helping us manage customer relationships, track sales pipelines, and automate follow-ups seamlessly. The platform addresses the challenge of organizing our sales activities, ensuring no lead is overlooked, and allowing us to customize features to fit our specific needs.

Nachteile

We are aware of Bigin's role in the market and its not the full fledged CRM solution but we wished the email function was part of the Free version, at least the basic function of sending mails.

Vorteile

One of the standout features of Bigin by Zoho is its simplicity combined with powerful functionality. The interface is clean and intuitive, making it easy to navigate, even for those new to CRM tools. I especially appreciate the pipeline view, which gives me a clear visual of all my leads and customer interactions, helping me manage my workflow efficiently. The integration with other Zoho apps is seamless, and it’s an affordable choice, offering great value for small businesses like mine. Overall, Bigin has made organizing and tracking customer data a breeze!

Nachteile

While Bigin by Zoho has been fantastic overall, I found that some advanced features, like custom reporting options and more in-depth automation tools, are somewhat limited compared to larger CRM systems. Also, a bit more flexibility in customization would be useful for tailoring the platform to specific business needs. However, for a CRM focused on small businesses, it still offers a great balance of simplicity and functionality.

Vorteile

It offers a great contact management system, import functionality, emailing, integration with Woocommerce

Nachteile

Nothing so far, but during the trial it would have been helpful to be able to add a second user to work out some of the sharing details

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

Hard to beat for the price. I am moving over from hubspot after years of happily using their excellent free service. When I looked at upgrading Hubspot, i found that the USD100 p/m price they charge is the same as 1 YEAR of Bigin. for a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Nachteile

User interface could be nicer - green is a funny colour to use for business

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

We utilize Bigin by Zoho CRM to meticulously monitor and manage our leads on prospective clients and sales. This comprehensive system ensures that our entire organization maintains a clear and up-to-date understanding of who has interacted with each client, the details of those interactions, and the current status of their engagement with our services. It's simplicity is its best asset and the biggest downside i'd say.

Nachteile

Some of the biggest problem i've seen so far is the implementation of phone calls, wich are not as easily tracked if you don't use their platform to make the call. The customer support is reactive so far, but the lack of different languages can be a downside compared to the competitors on the market. Some advanced feature for integration are missing, but that is to be expected from a product wich is aimed at small teams/enterprises.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

Simplicity and ease of use and features to help a young company manage market outreach very well and track teams across boundaries.

Nachteile

Nothing so far. I believe the only thing is the billing for US companies is not very intiutive.

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

Where it shines uniquely for me is its ability to be repurposed for any internal process that requires a pipeline - support desk, projects, expense requests, HR onboarding. It achieves this by letting you use any module independently to the others. Say you build a pipeline for HR onboarding. You don't need to associate a deal with a company - which wouldn't make sense in this context. Or a pipeline for projects - there's no requirement to attach a contact.

Nachteile

It is missing an elegant way to generate proposals or live working docs to share with clients but there are workarounds as you can connect Bigin to many of Zoho's other products. I think this is not a deal-breaker considering Bigin is a simplified platform aimed at small business operators who don't have specialised IT knowledge to implement and administrate a CRM.

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

Easy to setup with industry specific template, in our case we used the "Education" template, easy to upload data from spreadsheets, and from forms on our Website.

Nachteile

Would like a way to better organize files for each customer.

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

We wanted a simple yet powerful CRM system that underpins all of our sales activity. After a lot of searching, trials and comparisons, we settled on Bigin and haven't looked back. Bigin does everything we need with ease, including sending emails, advancing sales and keeping a track of trends. For small businesses, this is one contender to seriously consider.

Nachteile

Less sophisticated email integration means that there are better alternatives out there if you want to use email functionality

Vorteile

Its price: meant for small businesses.
Its ease of use.
Automation features.
Possibility to set up various pipelines, not only for sales but also for other operations (support, admin etc).

Nachteile

No synchronization with LinkedIn. It's a shame as data enrichment and updates are critical in a CRM.

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Vorteile

Very simple, clean, great for contact management and lead follow-up

Nachteile

It's a "lite" CRM, which is great if you're solo like I am, but your mileage may vary if you have a larger organization

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

Simplicity and Visual Management
Bigin excels at providing a visual, drag-and-drop pipeline that allows users to easily manage deals from start to finish with an interface that is intuitive and very easy

Nachteile

Forms do not allow editing/updating records

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

It's light and made uniquely for small and medium businesses.

Nachteile

It's developing, some integrations are required more to power the game.

Vorteile

J'ai trouvé que l'interface de Bigin by Zoho CRM était très conviviale et facile à utiliser, ce qui a grandement facilité la prise en main du logiciel et j'ai pu facilement importer, organiser et suivre mes contacts, ce qui m'a permis d'avoir une vue d'ensemble claire de mes interactions avec eux.

Nachteile

Bien que Bigin offre une certaine flexibilité en termes de personnalisation, certaines fonctionnalités avancées de personnalisation peuvent être limitées. Par exemple, la capacité à créer des flux de travail complexes ou à personnaliser davantage les tableaux de bord peut être limitée, ce qui peut être frustrant pour les utilisateurs qui ont des besoins spécifiques en matière de personnalisation.

Vorteile

accessible even for small businesses and individuals without a technical background. The setup process is straightforward, allowing users to get up and running quickly. Its integration with other Zoho applications and third-party tools is seamless, providing a cohesive ecosystem for managing various business operations. The pipeline management feature is particularly impressive, offering clear visualizations of sales stages and helping to track progress effectively. Additionally, the mobile app ensures that users can manage their customer relationships on the go. Overall, Bigin combines simplicity with robust functionality, making it an excellent choice for those looking to streamline their CRM processes without the complexity of larger CRM systems.

Nachteile

What I liked least about Bigin by Zoho CRM was its limited customization options, which made it challenging to tailor the CRM to specific business needs.

Vorteile

Bigin is easy to use and pretty user-friendly while still providing a lot of the needs that most companies will be looking for in a CRM. It gives you the ability to set up multiple funnels so your team can handle the job no matter what department they're in or what product/service you sell.

Nachteile

Setting up the automations and workflow can be a little confusing at first when you're looking to create something a little different than their templates.

In Betracht gezogene Alternativen

Warum Bigin by Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bigin by Zoho CRM

Vorteile

I've been exploring CRM programs for some time now. As a small business owner, I've checked out popular options like HubSpot, Pipedrive, and Monday. However, I struggled to find one with the best email integration. Then, I came across Bigin. It's more affordable and offers everything a small business requires. Setting up email and WhatsApp integrations was straightforward.

Nachteile

The developers even made a WhatsApp integration specifically for small businesses. I think soon we'll get access to WhatsApp's marketing and service tools too, which would be fantastic.

And if developers add Facebook Meta Business integration, Bigin will cover everything a small business needs.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bigin by Zoho CRM