
Twilio
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Twilio Preis
Twilio bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Twilio ist ab 0,01 $ verfügbar.
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- Branche: E-Learning
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Twilio SMS feature never fails and never over charges
Great experience with the app from UI/UX perspective and customer support.
Vorteile
I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.
Nachteile
Nothing that I can think of or have experienced.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Twilio - Seamless Communication for Developers and Business
Very good choice for developers, start-ups and enterprises looking for robust cloud communication services.
Vorteile
1- Set of APIs
• Messaging
• Voice
• Video
• Email
2- Twilio offers high availability with minimal downtime. That's why it has a reputation for reliability.
Nachteile
Twilio provides Limited support on free-tier users.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Only use it because its required in our CRM
Vorteile
I like that it connects to our CRM and sends automated messages
Nachteile
I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything else we pay for and the website itself is not user-friendly
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best overall omnichannel messaging app
The application is hands down the best, but their sales team is a bit pushy. The customer service is fairly good.
Vorteile
They have the best UI for omnichannel messaging for SMS, MMS, RCS, WhatsApp and conversational AI. Everything works together quite nicely, and their pricing is quite good for what you get.
Nachteile
It can be very overwhelming to use if you're not an advanced A2P communications user. My clients do not enjoy using it, but they love the results they receive from it once they delegate it to someone else.
- Branche: Versicherung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Twillio for Business
My overall experience with Twillio has been great.
Vorteile
I like that Twillio integrates with my CRM
Nachteile
I don't like that Twillio plays music when calling out from my CRM instead of hearing the phone ringing.
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Twilio is not meant for Canada
We lost a lot of business due to Twilio and would not recommend it for Canadian businesses.
Vorteile
Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling.
Nachteile
Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Amazing Suite of Products
Excellent. We utilize several of the Twilio products and have built a large amount of our infrastructure with them.
Vorteile
API Functionality is seemingly limitless. Basically, if you can imagine it you can build it with Twilio.
Nachteile
There is nothing that I could find an issue with.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great control for customer acquisition data.
Vorteile
Created a central portal for customer acquisition and management.
Nachteile
Have no negative input on Twilio at this time.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great option for sending out SMS
Vorteile
The cost was very low compared to other options I saw and handled bulk API requests very well
Nachteile
Our account kept getting disabled due to suspicious logins which was just me under a VPN and had quite a few days of downtime because support wouldn't believe it was me.
- Branche: Buchhaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Sync multiple communication channels
I had a technician set up the settings for me, and link multiple communication channnels.
Vorteile
It allowed me to sync multiple communication channels.
Nachteile
Twilio was fairly complex from a technical standpoint.
- Branche: Buchhaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Egypt
I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented it to me smoothly, quickly and concisely in one place, many benefits in the success of the work and the communication process, I was able to see the workflow, control it and follow it up, and I solved Many of the problems with the application that some employees made with some customers, and I dealt with these problems quickly and amicably. I realized many facts and reached many information and benefits..
Vorteile
I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .
Nachteile
It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.
In Betracht gezogene Alternativen
CloudTalkGründe für den Wechsel zu Twilio
Because of its speed and provision of integration in functionality and ease of use and benefit from all its services.
- Branche: Internet
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Option for Business Phone/Text
Vorteile
Loved the ease of use and set up of a fully functioning business phone/text/voice mail system.
Nachteile
Compliance with SMS was a bit difficult to understand.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Amazing Company Building A Place for businesses of all sizes
The company exceeds expectations and has a lot of products in the ecosystem, that interconnect businesses better with their customers
Vorteile
I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for example.
Nachteile
They have some limitations when it comes to the WhatsApp API. A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution.
In Betracht gezogene Alternativen
Kixie PowerCall- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Amazing product
Vorteile
Everything, but especially support and connectivity options.
Nachteile
There is nothing that I didn't like, product is close to perfect!
- Branche: Marketing & Werbung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Twilio Has Been a Reliable Cloud Communications and SMS Marketing Software
Vorteile
This marketing and communications software has been easy to use and reliable.
Twilio is so accurate.
Nachteile
Twilio is flawless.
It makes SMS marketing efficient.

- Branche: Kunststoffe
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Twilio is the tool to get it right with customer engagements
Twilio has helped us reach our customers more effectively and easily by building a complete communication workflow where they can easily reach out to us through sms, video, audio or email.
Vorteile
Twilio offers all the resources needed to build a complete communication and customer support platform with multiple support channels like video and audio calls and instant messaging. It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level.
Nachteile
Twilio is not an easy to use product and training is always a necessity especially for beginners.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Twilio: An Affordable and Reliable Cloud Communication Solution
Vorteile
This sms marketing and cloud communication software is affordable and reliable to use.
Twilio has great capabilities.
Nachteile
No dislikes for Twilio.
Twilio works so well for us.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Trillion is a Great Integration for Sales Professionals!
Overall I had a great experience with Twilio. As a salsa professional, it checked all of the boxes for my team and I. We could record calls with ease, received awesome call quality, and made our lives very easy.
Vorteile
I really liked how we could call off of our work laptops and have the same quality as my cell phone. This allowed me to have the client data in front of me without worrying about my phone!
Nachteile
I have no complaints about Twilio! It was a great service.
- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Could be really great, and it sounds great, but its really not
Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no documentation to explain why it was happening. When I contacted customer support they told me that it was because Twilio no longer offered email verification for free users. Well, they could have at least sent an email out telling everyone that. I would be forced to buy their tiered plan, switch services, or set up my own verification which sucks but at least tell your users that you're making these changes right?
Vorteile
It had a high number of emails you could send for free every day
Nachteile
They had a sprawling system that required like four api keys just to set up and integration between multiple products with little to no to innacurate documentation. First you have to have a SendGrid account and set up an API Key (first key in .env) , then you have to make an email template which is very hard to do because they have a lot of bugs with that whole system and its rather confusing as well, especially in regards to trying to actually write your own code for how it looks . Then you go to Twilio and get your Auth Token (second .env) and create a Service that has its own token (third .env) , then you integrate that with your sendGrid Template and I forgot where exatly but there some fourth token you need. It's ridiculously complicated and poorly set up, and the documentation doesn't really tell you how to code it, the page that tells you how to send emails has code examples for sending text messages so that's unhelpful. It took me several hours to figure out how it all works and get it set up for automatic emailing. When I switched to Courier it took my literally 15 minutes to do the exact same thing. They had great documentation, a wonderful easy to use website, and just one API key. Don't use Twilio, it's trash, try Courier.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
If I could give 0 I would
We were scammed with sms fraud to the tune of 2000USD. Eventually they refunded us. However 2 months later they canceled our account because of a bank charge back which we had cancelled. They basically threw our business under the bus. No one could sign up to our service for days. If you want to lose your clients and damage your business use twilio.
Vorteile
Nothing, they will through your business under the bus.
Nachteile
Highly unprofessional and don’t care about your business.
- Branche: Religiöse Einrichtungen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Nice for SMS/MMS, WhatsApp is frustrating
Vorteile
Number creation and management is nice and easy. Logging is good, and APIs are top tier.
Nachteile
Channel breadth is a real issue. Texting and WhatsApp are all that's there. The WA integration was pretty frustrating. Simple tasks, like getting updates on number quality or template quality scores had to be done via support ticket.
- Branche: Medienproduktion
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Amazing and the best at the services they provide
Vorteile
We use a lot of channels for marketing and sms is one of the best with the response rate from platform users. Twilio makes it easier to send sms and manage. The features can be overwhelming at time but that's what makes the platform good.
Nachteile
Navigating the platform can be an hassle and this is a big setback. The customer service can be stressful at time, with the long waiting time to get a problem fixed.
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
System down waiting in line for them again
It's a business system with crap support
Vorteile
It works when it works. It crashes and doesn't work
Nachteile
They updated their system, you have to hoop jump to catch up. You're down and waiting in line for 2 weeks. After 2 weeks we are notified they had a system error and we have to reapply and wait 2 weeks again
- Branche: Möbel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Why use Twilio?
Twilio has been great when sending message to our customers.
Vorteile
We use Twilio for sending a message to our customers that their order are ready so they would know its time to pay.
Nachteile
none so far and hopefully not in the future
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Super Scalable & Great Value
Happy with it, but call flows can be improved upon and simplify the integration process.
Vorteile
Great value for the pricing and options provided.
Nachteile
Some options are not easy to integrate or use, especially the call flows.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Worth Purchasing
Vorteile
Twilio is fantastic for SMS (and calls, but our primary purpose for Twilio was SMS). You are able to mass text, schedule, and use personalization options, including dynamic variables. It's very convenient and probably the best SMS integration option available. We use it with our current marketing software system. It's incredibly easy to set up, get started, and maintain.
Nachteile
It is a little on the pricey side but very comparable to most SMS/VOIP systems available. You do have to pay per SMS and there are character limits so if you're sending one long message - you're paying for 4. But ultimately it is worth it.

- Branche: Maschinerie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great and Reliable Call Center Tool
Vorteile
We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.
Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.
Nachteile
It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
My 2 year experience with Twilio
I have used twilio for over 2 years having spent over $2,000 in call credit roughly, Twilio does the job, but it can be a pain at times. very difficult to set up and the phone number verification process takes way too long.
Vorteile
Very easy to intergrate and a good phone system overall
Nachteile
Verification process takes way too long with too little guidance

- Branche: Telekommunikation
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Customer Experience Done Best Through Twilio Voice Automations
Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and seamless integration of our voicemail platform being used across SEA and Australia.
Vorteile
- less intimidating interface
- seamless integration between internal voice platforms and other VoIP sub tools
- top-up mechanism to effectively manage cost
Nachteile
- it would require deep technical knowledge to deploy
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good features, but terrible support service
Twilio: good features, terrible support service!
Pray you never need their support! I opened a ticket almost a week ago asking for a simple thing: deactivate 2FA to be able to migrate the WhatsApp Business Account (WABA).
Until today, they haven't resolved it. They take a long time to respond and send stupid questions. So far, they haven't done what I asked.
I'll miss a perfect time to migrate because of them.
Vorteile
Telephone number, WhatsApp Sender, and SMS with a good API integration.
Nachteile
The support service is terrible. There is no chat support for all customers (you have to pay for this support type in addition to the contracted service).
The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences.
I opened a simple ticket asking to turn off 2FA on my account to migrate the WhatsApp Business Account (WABA). It has been almost a week of messages exchanged and passed from one team to another without any solution to the case.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Makes SMS and email automation easy and affordable!
Overall, my experience with Twilio has been fantastic. The platform exceeded my expectations by making SMS and email automation in India simple and cost-effective. I highly recommend it to anyone looking for reliable communication solutions.
Vorteile
What I liked most about Twilio was how effortlessly it integrated with our systems. The setup was straightforward, and the documentation made it even easier. The value for money is excellent, especially with the robust features for automating SMS and emails in India. It truly streamlined our communication processes.
Nachteile
While Twilio is generally user-friendly, I found that some advanced features have a bit of a learning curve. It took some time to fully grasp all the functionalities. Additionally, I noticed that customer support could be quicker in responding to inquiries.
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Plein d'option mais pas de véritable monitoring.
Globalement c'est une bonne solution. Il propose plein d'option et d'action faisable. Après il faudra vérifier quelles sont les actions qui vous intéresses.
Vorteile
Il propose plein de paramètres configurable. Plusieurs possibilités de champ d'action.
Nachteile
Le monitoring, ils n'ont pas la possibilité de faire des doubles écoutes, écoute à chaud. Recherche des enregistrements pas aisée.
In Betracht gezogene Alternativen
RingoverGründe für den Wechsel zu Twilio
Pour satisfaire un besoin pressant de l'entreprise.- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Set It and Forget It
We use Twilio to send automated texts for bookings through an API. Twilio makes sending these texts super simple. I don't have to really worry about anything with it.
Vorteile
Once set up, it's very easy to use the tool to send texts. It ends up being a set it and forget it tool for us and just handles the texts for us through the API.
Nachteile
Setup is super complicated with seemingly multiple areas to setup the same things, but they're different features. It took us weeks to actually setup properly to start sending texts out.
- Branche: Immobilien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Reliable and effective automated call/text provider
Besides the pain points I mentioned above, Twilio has been a reliable text and call provider for our company. There are occasional outages, but they recover relatively quickly to minimize disruptions to their customers.
Vorteile
Twilio is very simple to use and easy to navigate. It's easy to find call and message records without too much trouble.
Nachteile
I wish there was a way to preview the content of the messages without having to click into it. You also cannot open the messages in a new tab, so it makes for having to troubleshoot and review messages a bit tedious to go back and scroll again.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Feels like we have to use them but the pricing is quite high
Overall it feels like we're stuck using them because they integrate and have international numbers. They are responsive but often not flexible.
Vorteile
It integrates with our system and they are responsive on the Support team.
Nachteile
The costs are very high and our customers complain. Their information online is also often misleading.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
I use it because I have to, but it does work.
I use it because it is the resource that several other services I need uses to integrate messaging services. If there was a better option I'd probably go with that.
Vorteile
Twilio definitely puts some pieces together that are necessary to have connected. Once it's all set up it works great.
Nachteile
It is kind of a pain in the neck to set up. There's both a learning curve, and the fact that the UI is far from intuitive to contend with.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
First class SMS API Platform for developers
I have been using Twilio for three years. Actually this is a very suitable Platform for SMS. This is the Platform I recommend to all my clients.
Vorteile
I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.
Nachteile
Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Customer support is dificult to reach and unresponsive
We have been a SendGrid customer for about 7 months. We use the service to handle the transactional emails from our website. We have been satisfied with that service and decided to also use them for our marketing campaigns On September 30th we exported our MailChimp contacts and cleaned up the data. On October we upgraded our SendGrid plan to Basic 50k, contacted SendGrid support, informed them what we were doing and asked about the use of Tags. We then imported 47k contacts, prepared a time sensitive single send marketing piece which we released on October 2nd to our complete contact list. SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, making them useless, and suspended our account. We have been unable to reach SendGrid to resolve this. This action, and lack of it by Twillo/SendGrid has significantly impacted our business as the campaign was in support of a live continuing education course scheduled for Tuesday 10/3. At this point we are trying to salvage what we can by moving to another marketing service.
Vorteile
We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use
Nachteile
Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .
In Betracht gezogene Alternativen
MailchimpWarum Twilio gewählt wurde
Fee structure and reputation for deliver-abilityZuvor genutzte Software
MailchimpGründe für den Wechsel zu Twilio
We were already using it for our transactional emails, fee structure and reputation for deliver-ability
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Poor customer service in Twilio
Being one of the major players in the market, Twilio has abused its position greatly! We and our customers consequentially, have experienced major service suspension in our US region. TBy not taking serious operational issues for their customer as a matter of priority they have caused us not only loss of revenue but impacted our reputation vastly. The interruption to services in the US area has been left unresolved for over 2 weeks, being transferred from department to department and mostly handled by AI very unsuccessfully and time consuming.Since it has been a reoccurring issue, and has been solved previously, it shows us that their client data and history management is very poor. Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is appalling. The response time window doesn’t consider the time difference when the automation kicks in.
Vorteile
The software is easy to use and deploy, fair pricing
Nachteile
Level of customer service - our issue with the US carrier is being handled for more than 2 weeks with no success. And Twilio is based in the US.Use of AI in Customer support - no result, tons of disappointment.Kicking the ticket from one department to another knowing the importance of the matter for us and our customers.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
My Remarkable Journey with Twilio.
It is possible to connect and communicate with our customers in real-time with Twilio.
Vorteile
I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio.
Nachteile
When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Can be confusing.
Support is very clunky, product migration is incomplete to Kore.
Vorteile
It was one of few options available for the purpose in Hungary.
Nachteile
We received some programmable wireless SIMs and Super SIMs for IoT devices from our IoT partner that were already set up in Twilio. When we received these saying they were Twilio products, these products have been migrated to Kore (a different company who acquired Twilio's IoT products) but most of the functions can still be handled through Twilio. Not all of them, and this isn't clear until you run into an issue you can't solve and try to contact support - that is when we were redirected to Kore. However, not all of the products are fully migrated, eg. the programmable wireless products are still only available in Twilio. So the user is stuck using at least 6-8 different sites just two handle these two products. Not well designed from a user perspective, not easy to use at all. It can get super technical very quickly. AI support can be tricky to get through if you're trying to create a ticket and get human attention.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Really great SMS service
Vorteile
Great value for money and able to reach users all over the world with OTP messages. Easy to customise the message content and deploy instantly.
Nachteile
Was a little confusing on how to add multiple numbers for different territories.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Reliable and scalable.
Vorteile
There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are.
I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language.
Nachteile
Twilio boasts 99.9% uptime and it supports all major programming languages. Personally for me , Twilio is head and hand above every other sms/voice cloud communication platform.

- Branche: Bekleidung & Mode
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Can do everything, for all businesses but with a steep learning curve...
Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great! I also have it embedded in my website for a chat option that more people actually use.
Vorteile
Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra.
Nachteile
Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number.
In Betracht gezogene Alternativen
Google VoiceWarum Twilio gewählt wurde
As a student I received a free trial from GitHub and I really liked how many options and integrations Twilio has.Gründe für den Wechsel zu Twilio
They bill by usage so in many ways they are a cheaper option. Plus if your needing to use Twilio on a computer they are the absolute best. And they have a whole marketplace of third party apps that can compliment this service immensely.- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Twilio Has Been So Reliable for SMS Marketing
Vorteile
For proper SMS marketing, Twilio has been so reliable.
Twilio has been so accurate to use.
Nachteile
I have zero cons for Twilio.
Twilio is reliable.
- Branche: Maschinerie
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The Implemenation of Twilio Is Easy
Vorteile
I like the ease of deployment of Twilio.
Twilio has been a great tool for SMS marketing and communications.
Nachteile
Twilio has reliable and simple to manage features.
Twilio does not have flaws.

- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
powerful SMS tool
it's a cool platform to reach out to people via text
Vorteile
good platform for mass SMS blasts to reach a wide audience
Nachteile
not a ton of support and working with carriers can be tricky
- Branche: Forschung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Twilio's Capabilities are Excellent: It Is Brilliant
Vorteile
Twilio has been a brilliant an easy to use SMS marketing system.
I like the efficient features of Twilio.
Nachteile
Twilio is easy to use and flawless.
It works so well for us.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Service, for experienced users
The experience has been really good over the years, we don’t see ourselves switching to another service anytime soon.
Vorteile
It works really well, they are good at making sure users are compliant with relevant regulations.
Nachteile
Customer service is slow, their system is not the friendliest.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Terrible A2P Campaign Interface
I work with nearly 100 clients and I help them setup their Twilio accounts (we are a reseller). The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system. I do not understand how a company as large and as tech focused as twilio does not have better systems. Their asynchronous tasks rarely completely in the browser, the web interfaces glitches and flickers randomly, and the error messages are minimal and require getting in touch with their cookie cutter customer support team (zendesk). They also make you build your own menu, and the menu is always changing for some reason. I am writing this review out of frustration. I hope they get their act together. I am seriously considering taking my business elsewhere.
Vorteile
I like that there are so many tools available to developers
Nachteile
Their interface, UI, UX, and implementation of the new A2P Campaign Registration