Über Bókun

Bokun ist ein cloudbasiertes Buchungsmanagementsystem, das Reise- und Tourismusunternehmen dabei unterstützt, Buchungswebsites zu erstellen und Reservierungen, Preise, Zahlungen und mehr zu verwalten. Die Plattform verfügt über ein zentrales Dashboard, mit dem Nutzer eine Vielzahl von Inhalten wie Text, Bilder, Videos, Kartenstandorte, Produktkategorien und mehr verwalten können. Bokun enthält ein Inventarmanagementmodul, mit dem Unternehmen Lagerbestände verwalten, Kombinationsprodukte für Upselling erstellen und die Verfügbarkeit von Produkten in Echtzeit anzeigen können. Die Lösung bietet eine Vielzahl von Funktionen wie mehrsprachige Übersetzungen, Kreditkartenverarbeitung, Agentenanmeldung, Vertrags-/Provisionsmanagement und mehr. Darüber hinaus ermöglicht das Preismanagementsystem Unternehmen die Verwaltung mehrerer Tarife, Währungen und Angebote über verschiedene Kanäle hinweg. Mit Bokun können Nutzer auf Passagiermanifeste/-abhollisten zugreifen und über Berichte Einblicke in den Vertrieb und die Kundenkommunikation erhalten. Preise sind auf Anfrage verfügbar und der Support erfolgt per Telefon und E-Mail sowie über Onlineressourcen.
Bókun Software - 1
Bókun Software - 2
Bókun Software - 3
Bókun Video
Bókun Software - 1 - Vorschau
Bókun Software - 2 - Vorschau
Bókun Software - 3 - Vorschau

Bókun Preis

Bókun bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Bókun ist ab 49,00 $/Monat verfügbar.

Startpreis:
49,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

Alternativen für Bókun

Bókun Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,7
Funktionalität
4,6
Bedienkomfort
4,5
Kundenbetreuung
4,7
5 von 356 Bewertungen Alle Bewertungen anzeigen
Henk-Jan
Henk-Jan
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 21.9.2018

Pleasure to work with Bokun

We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

Vorteile

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

Nachteile

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Antwort von Bókun, A TripAdvisor Company

Hi Henk-Jan,

Thank you for your kind review of Bokun and the team! We're glad that you have had a positive experience with us, and we hope to continue that in the future.

We value our users' feedback, as it's a reflection of how we can improve and serve you better. Your agent overdraft limit is a great feature suggestion that we will forward along to our Product team to look into in the future.

Please don't hesitate to reach out if you have any other feedback. We're always happy to hear from our users and learn how we can work better together.

- Bokun Support

Beantwortet am 30.4.2019
Viktoria
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 22.1.2021

The only booking software with options to match all needs

We used it as an operator (selling our products), as a reseller (selling others products) and through the API which we used in the software we were building. It was very easy to use and set up and offered help whenever we needed. As we were using the API we talked to both developers and customer support often and they were kind and helpful.

Vorteile

Whatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go.

Nachteile

Sometimes it had down time that lasted for longer periods of time.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

Because of the lower price and because they offered the largest number of activities in the countries we were interested in.
Verifizierter Rezensent
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
3

2
Bewertet am 15.4.2020

Technical errors & unfriendly policies

We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.

Vorteile

The possibility for resellers to gain access to your products.

Nachteile

Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.

Antwort von Bókun, A TripAdvisor Company

We are sorry to hear about your poor experience. Our support team is here to help. We believe that this particular issue has been rectified, but please do not hesitate to reach out to [email protected].

To clarify a bit, we only charge a service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs, or travel agents come at no charge from Bokun. We don't charge a fee for cancelled direct online bookings that are cancelled within the same month as the booking. But we do not automatically refund for past fees you've already paid to Bokun for bookings made in previous months.

We do hope that clarifies, and again our support team is here to help always, and especially during this difficult time.

Best,
The Bokun Team

Beantwortet am 23.4.2020
Rae
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 26.11.2019

Immense value for money

In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Vorteile

We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Nachteile

There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

In Betracht gezogene Alternativen

Rezdy

Warum Bókun gewählt wurde

We needed added functionality.

Gründe für den Wechsel zu Bókun

Added functionality & a beautiful interface. PRICING also.

Antwort von Bókun, A TripAdvisor Company

Hi Rae,
Thank you so much for your review! Please do not hesitate to reach out to us at [email protected] if you have any product suggestions or any questions in the future -- we're here to help!

Best,
Bokun Support

Beantwortet am 10.12.2019
Adie
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 1.9.2020

Helpful to manage and grow bussines tour and activities

I can grow my company and easy manage booking ,create product and also can be partner with others through this software.So I will keep use this bokun software.

Vorteile

The feature is very helpful to load,manage all of product we need.All of that is very easy to use also for beginner.This software can integrate with web and any and easy to create widget.

Nachteile

the feature always updating following our needs.All of step very familiar,no need expert to use this software.I can create own website in this software also they integrating with payment gateway like TrustMyTravel.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

Bokun connected with tripadvisor,viator and other OTA when the first time I know this software

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