Bókun

Vorteile

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality.

Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Nachteile

Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Vorteile

Makes my business management easier , gives me more bookings and I can reach out more customers and resellers

Nachteile

Little difficult in use and confusing connect the products from otas

Vorteile

The system is easy to use, clear sections with all features and amazing customer service.

Nachteile

It takes some time until you learn how to navigate and setup the products, but the customer service team is there to help you.

Vorteile

The possibility to connect with my own website.

Nachteile

Its not intuitive. It's very hard to fine-tune your products in there and its very hard to find the information needed to set up the products running.

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Vorteile

Bókun is easy to use and offers a simple interface with most of the features we needed to manage bookings efficiently.

Nachteile

The mobile check-in app is quite limited. It doesn’t allow you to select current time slots while scanning tickets, which can be inconvenient. Additionally, for new customers, Bókun has doubled the pricing, which may be a drawback for small businesses.

Vorteile

I like the ease of creating my website on Bokun, the simple but beautiful sections, I love the way how easy it is to import photos, video playing on the website did for me the first time I tried the feature. customer services was great, Seoutaj was great in explaining the steps to edit the features I was looking for.

Nachteile

little confusing at first, but it was easy to figure out

Vorteile

Customer support, fast and focused on problem solving.

Nachteile

Would be great if it had more operational features but this is a booking engine not a operational tool.

Vorteile

It's easy to set up and use. I also like the customer service, as well as the articles in the Help section.

Nachteile

I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity.

Vorteile

User-friendly and amazing customer service.

Nachteile

None so far besides some website editing features that I am not familiar with and the team behind is always helpful.

Vorteile

I got assisted immediately and even though I got disconnected I could connect with the same consultant again. That is great.

Nachteile

I have no complaints. I was assisted without any hassles.

Vorteile

The breadth of what it can do is amazing.

Nachteile

There are some limitations which we hope they will implement into the system.

There is so much that it can be overwhelming if you are not using it daily, but the support is generally very good.

It's limited in the integrations it has available to it.

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Vorteile

The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

Nachteile

There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products.
Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

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Vorteile

Once familiar with Bokun it is very intuitive.
Bokun's chat service is quick and good that assist with learning to use the product

Nachteile

It takes a bit of time to learn to use but once familiar is very easy.

Vorteile

The support Bokun gives through chats and by calling suppliers

Nachteile

Bokin is always committed to ful customer satisfation.Can't complain.

Vorteile

I am still thinking the features inside, but it most likely Good.. 30% increasing

Nachteile

Because bokun is friendly staff, so I would like to ask without machine

Vorteile

Bokun is a big Booking Engine, easy to communicate with them and fast respond if you need help. Really happy to connect and use Bokun!

Nachteile

many of partner to work with Bokun then easy to find reseller on Bokun.

Vorteile

The bokun team is the best and helpfully

Nachteile

Friendly
Helpfully
Work hard
They try make sure everyone succeed on their business

Vorteile

Easy to use
Great customer service
Marketplace

Nachteile

It can be a little overwhelming when first starting out. There is so much to cover.

Vorteile

I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people..

Vorteile

The product is very easy to use, I can tell that at the beginning I was like you thinking about but once I got more and more reservations I havent look at the price again.

Nachteile

Keep thinking on this one ... I think you are great thank you very much in advance

Vorteile

How easy to use it is, it's a wonderful tool.

Nachteile

Well I guess when something doesn't work

Vorteile

Support is accessible and efficient. It has a lot of patience even with less skilled users.

Nachteile

the instructions are extensive, in some places maybe too much, and on the other hand too "general" (but then the support team helps here)

Vorteile

Easy access to calender overview and close outs

Nachteile

Complicated management of the experience

Vorteile

integrated with friendly use website builder

Nachteile

Customer support always ready anytime to solve our problem

Vorteile

It's been good overall. What we use them for is a means to have an attractive booking calendar on our website for our customers to use to book our tours. Their platform allows for integration with some good sites like Expedia and Tripadvisor where we can also sell our tours. Platforms such as Airbnb experiences have to be dealt with manually but the booking desk on bokun.io allows for this pretty easily. It also manages availability of seats on our tours and has some good features such as automated messaging and custom exports for your sales data.

Nachteile

Right at this very moment my biggest gripe is with their Policy towards cancelled bookings through their platform. It's not like we've lost a crippling amount of money but it's that they're not taking a strong supportive stance towards their customers.

How it normally works is if someone books through Bokun, then bokun will charge you 2.9% of the total amount of the sale. They add up all the sales for the month then charge you for it in the next calendar month. If someone books and cancels and your refunds policy allows for them to get their money back Bokun won't charge you. But if they book and then don't cancel till the month following or later then your fee is kept by Bokun. In the whole of 2019 we had this happen a total of 5 times. In March 2020 because of the lockdown on travel we had a total of 30 people cancel who had booked in February or earlier meaning we'd paid bokun fees for their bookings. it amounted to about 2,500 euro of sales refunded and bokun's fee at ~3 percent was something like 75 euro. I've been in contact with their support getting replies like 'Sorry this isn't refundable' to eventually a very vague 'we understand this is a difficult time but we deal with these issues on case by case basis' response. I'm sorry but it's not good enough. We've offered our customers all of their money back, PayPal is waiving their fees, Braintree is waiving their fees, the tax man is waiving their fees. It's about doing the right thing. They're not right now.

Vorteile

El trato personalizado, el involucramiento con la estructura de mi empresa, la pronta respuesta del equipo de conectividad y comercial, el acompañamiento al contratarlo.

Nachteile

La falta de conexión de precios vía API con las OTAs Expedia y Viator

Vorteile

effective and quick, i am not good at writting long, sorry

Nachteile

cant find any

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Vorteile

Customer service is excellent in that they get to the point and solve your problems. They do as you ask and don't argue. So if I ask them to read my screenshot and circle or tell me where to click they do. They don't send me long articles. They can also call you back.

Nachteile

As a small business, I was not able to secure one booking from the PRO PLAN like I do on airbnb and from google ads, in the 3 months I was with them. Within a week on airbnb and google ads I got inquiries, emails and bookings.

Vorteile

Best support team i have never seen in my life

Nachteile

maybe the widget to integrate in the web is not very aesthetic and has little possibility of customization.

Vorteile

Bókun's staff is always super-available. [sensitive content hidden] were both very helpful. They reach out directly to resolve our system issues immediately. They are kind, patient and very helpful. Thank you.

Nachteile

System settings are not very simple without assistance.

Vorteile

All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents [sensitive content hidden] so far.

Nachteile

I do not have any complaints so far as all agents made it pleasant to use as a tool.

Vorteile

Superb customer service, exceeding my expectation every time!

Nachteile

Wish that implementing new features would be an easier and faster process, but I completely understand the procedures that they must follow prior to do so.

Vorteile

Customer service was direct fast and on point . Opened the support chat and got all the answers

Nachteile

Navigating the page is tedious and time consuming . As a tour operator it takes hours to read through all the help FAQs too time consuming . So thankful for the chat option

Vorteile

great service, fast, patient can recommend

Nachteile

bad phone connection always with the help service. Can't barely here them

Vorteile

The system is logical, intuitive and has a lot of features combined with marvellous support.

Nachteile

Nothing, but what can be a bit "more" avalaible: autamted full API connections to more OTA with guaranteed contracts

Vorteile

It´s very easy to create our tours on line including many features and photos to showcase the benefits to book through VIPAC to our clients.

Nachteile

We currently lack the option to write our blog in multiple languages; it only permits English. Additionally, there is no tool available to add a menu with a list of options in the header; it allows only one webpage per tab.

Vorteile

It is easy to set up tours and activities when you work in the tourism industry.

Nachteile

Easy booking engine for excursions and activities.

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Vorteile

Very clean connection
It is very comfortable to work here

Nachteile

It would be better if the operator speaks other languages, for example the language of those countries

Vorteile

Easy and simple to understand. The characters often navigate complex relationships and challenges, all while maintaining a lighthearted tone. It balances fun moments with deeper themes, making it relatable and engaging.

Nachteile

It sometimes rely on clichés or tropes, which might feel predictable for some viewers. Additionally, certain character arcs may not get as much development as others, leaving some storylines feeling a bit rushed.

Vorteile

Its reach to every aspect of experienclve operators.

Nachteile

The complexity and intricacy of the system.

Vorteile

It is very easy to use and their support team is alwayw ready to help

Nachteile

The UI is not the best, somethings needs to be improved. It would be better to have a mobile version that looks like a mobile app instead of a responsive design

Vorteile

Qué casi noooo me envían reserva y necesito más

Nachteile

Qué me envían pocas reserva y necesito aser crecer como empresa

Vorteile

What I liked most about Bókun was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer.

Nachteile

One area for improvement would be the user interface; it could be more intuitive, especially for new users.

Vorteile

Easy to use and powerful tool to manage calendars from OTAs

Nachteile

Some connectivity is missing, so I will have to recreate pricing in different platforms. Creating products and managing Pricing is time consuming. I was hoping I could also centralize it on Bokun.

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Vorteile

Live chat and if there is an unsolved issue, Customer care agent phone

Nachteile

Can be a bit complicated to use , especially joining Bokun lately, until one gets used to the set up n

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Vorteile

Bokun has the great advantage of seamlessly integratingn with Viator products, with changes made on Viator automatically updating in Bokun. Managing availabilities is easy and intuitive once you get used to the user interface and the placement of options. Marketplace is a good bonus. Website builder is a good bonus, although very limited. in its costumization. The support team is very good at solving issues and the response time is very fast. The Pro subscription has some benefits, such as adding users (ex. drivers/guides) and using the mobile app for guides to see their passangers and activity, when they are assigned to them.

Nachteile

Integration with some OTAs can be a bit more time consuming, but nothing impossible. Sometimes availabilities can malfunction for a bit, but this can be solved by asking help in support. Needs getting used to. Despite its benefits, the Pro subscription is mostly lackluster as you are charged a fee for each online booking, and most of the Bokun apps offered have not been of any use to our company (exepct the mobile app).

Vorteile

I've been using Bokuns' services for almost 2 years, and I highly recommend them.
Bokun manages my bookings on tripadvisor & my website seamlessly. Additionally, whenever I have a query, they're always able to answer and solve my concerns in a timely manner via the chat now button.

Nachteile

I'd like their chat now option to be available 24 hrs, rather than having to send an email, for swift response.

Vorteile

Management systems and support are great each moment.

Nachteile

We got through an online search on the google.

Vorteile

The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all

Nachteile

The system is very in depth, which is a good thing, but as a starter is was a lot to take it

Vorteile

Excellent customer service. You exceed my expectations in all areas!

Nachteile

Nothing. You're all stars! Continue with what you do. Keep your focus on your customers. Exceed their expectations!

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