Hostfully Property Management Platform

4,2
Gesamtbewertung
Bewertungen

4,2
Gesamtbewertung
Bewertungen

Über Hostfully Property Management Platform

Die Property-Management-Plattform von Hostfully ist eine cloudbasierte Software, mit der Ferienvermietungsunternehmen Buchungen über mehrere Kanäle hinweg verwalten und automatisieren können. Nutzer können Zahlungen auf einer zentralen Plattform akzeptieren, da sie die Integration in Stripe und PayPal ermöglicht. Mit der Property-Management-Plattform von Hostfully können Unternehmen Marketingkampagnen abwickeln, Kautionen von Kunden einziehen und die Gesamtzahl an Buchungen in bestimmten Datumsbereichen anzeigen. Weitere Funktionen umfassen einen zentralen Kalender, eine Kontaktdatenbank, Ausgabenmanagement, Berichterstattung, Teamkollaboration, Instant Messaging und mehr. Die Property-Management-Plattform von Hostfully ermöglicht die Integration in verschiedene Anwendungen Dritter, einschließlich HomeAway, TripAdvisor, Holidu, Booking.com und weiterer Plattformen. Das Produkt ist als Monats- oder Jahresabonnement erhältlich und der Support erfolgt über Chat, FAQs und sonstige Onlineressourcen.
Hostfully Property Management Platform Software - 1
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Hostfully Property Management Platform Video
Hostfully Property Management Platform Software - 1 - Vorschau
Hostfully Property Management Platform Software - 2 - Vorschau
Hostfully Property Management Platform Software - 3 - Vorschau
Hostfully Property Management Platform Software - 4 - Vorschau
Hostfully Property Management Platform Software - 5 - Vorschau

Hostfully Property Management Platform Preis

Hostfully Property Management Platform bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Hostfully Property Management Platform ist ab 119,00 $/Monat verfügbar.

Startpreis:
119,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Nutzerbewertungen zu Hostfully Property Management Platform durchsuchen

223 von 223 Bewertungen
Sortieren nach:
Rich
Rich
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.2.2024

FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving!

The Hostfully platform and especially the team have been a pleasure to work with.
They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug.

Vorteile

Love the one place to rule them all approach. The ability to create all our FRB Rentals
listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented.

Nachteile

At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it.

In Betracht gezogene Alternativen

Hostaway und Guesty Lite

Gründe für den Wechsel zu Hostfully Property Management Platform

For the investment of time and money, paired with the proven feature sets and references I talked to, Hostfully came out on top for what FRB Rentals needed in a platform.
Doug
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 26.4.2024

Hostfully is getting better

Vorteile

Channel management and communications integration across all channels.

Nachteile

Some of the cumbersome channel integrations and updates are not clearly communicated specifically when Hometogo went away!

In Betracht gezogene Alternativen

Guesty Lite

Gründe für den Wechsel zu Hostfully Property Management Platform

Interface seemed more clear and overall marketing material made me interested. YouTube reviewers had positive remarks and seem to fit my needs.

Antwort von Hostfully

Hello Doug,

Thank you for your review! We're glad to hear that you appreciate our channel management and communications integration across all channels.

We acknowledge your feedback about the cumbersome channel integrations and the need for clearer communication, especially regarding changes like Hometogo. We'll work on improving this aspect.

Thank you for choosing Hostfully based on our interface, marketing material, and positive YouTube reviews. Your feedback is valuable as we continue to enhance our platform to better fit your needs.

Beantwortet am 10.7.2024
Jason
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.1.2025

Continues to get better

Great customer service and constant communication and advice.

Vorteile

It has so many integrations and they continue to add more and more.

Nachteile

The set up, but that is going to be difficult on any platform.

In Betracht gezogene Alternativen

Hostaway

Gründe für den Wechsel zu Hostfully Property Management Platform

It seemed like it had more tools and support than the others.
Lewis
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

3
Bewertet am 9.12.2024

Really positive demo experience

Good, i was offered a free demo and found the platform useful

Vorteile

It is very easy to navigate, i used the website and you know exactly where to go

Nachteile

honestly, there was not that much to dislike, i really had a positive experience

Kaitlyn
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 13.10.2024

Review of Hostfully

I did enjoy it for the time I used it, especially for the price, it was hard to beat!

Vorteile

Hostfully is great to manage leads for short term rental tenants and management short term stays - it can coordinate with many other platforms and integrations and is very versatile.

Nachteile

It does not work very well for mid-term rentals - it was very complicated to use and caused quite a few problems.

Eva
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
4

3
Bewertet am 9.5.2024

It’s a good system

3 star out of 5. Good customer service but need someone to pick up the phone to get stuff done right away if needed

Vorteile

I liked that you help me to onboard and team is very friendly

Nachteile

App is horrible. Needs improvement. The price seems to be very high right now. It is not good that I can’t call [sensitive content hidden] when I need him. I can just schedule a meeting and as I am solo and do it all sometimes u can’t get to the c comp to do the appointment. I need to be able to call someone. This is very difficult for me. Thinking of doing a change

Antwort von Hostfully

Hello Eva,

Thank you for your candid feedback. We're glad to hear that you appreciated the onboarding process and found our team friendly. We apologize for the difficulties you've encountered with the app and the high price.

We understand the importance of having immediate phone support, especially when managing tasks solo. Your feedback is valuable, and we will consider it as we strive to improve our services. If you need assistance, please reach out to [email protected].

Thank you for choosing Hostfully and sharing your experience. We hope to address your concerns and continue to support your property management needs.

Beantwortet am 10.7.2024
Keith
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 31.1.2024

Hostfully makes it easy to operate our short-term rental activity

We have great response from support on the occasions we need to reach out to them, but they also have great and detailed online documentation which makes it easy to implement.

the system has a lot of bells and whistles and there are lots of "nooks and crannies" but it's easy to get things done and is very customizable and configurable.

Vorteile

Hostfully takes a lot of work and worry out of managing our listings and guest experience.

Nachteile

The user interface is undergoing much needed improvements. Hopefully they'll be done soon, but it does well as it is, we're excited to see the improvements bear fruit.

John
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 17.5.2024

Passable PMS System

Fairly easy to use and understand. Compared to other PMS systems Hostfully needs more functionalities.

Vorteile

The calendar view is great but definitely can still improve. When we compare it to other PMS systems. Functions like split bookings will be useful

Nachteile

Channel Manager and Hostfully sometimes didn't sync which led to overbookings. When this occurs a tedious manual search is then required to fix the issue.

Antwort von Hostfully

Hello John,

Thank you for your detailed feedback! We're glad to hear that you find the calendar view useful and appreciate the ease of use and transparency of our PMS system. We understand the importance of features like split bookings and are continuously working on improvements.

We apologize for any issues you've experienced with syncing between the Channel Manager and Hostfully, leading to overbookings. Your feedback is valuable, and we're committed to enhancing our functionalities to better serve your needs.

If you encounter any further issues, please reach out to our support team at [email protected]. Thank you for choosing Hostfully and sharing your experience.

Beantwortet am 10.7.2024
John
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.8.2024

Warm & friendly customer experience

A very warm & friendly customer service experience navigating through challenges.

Vorteile

I found the customer service delivery experience to be very unique, professional and very efficient.

Nachteile

The fact that due to time/location differences its not over the phone.

In Betracht gezogene Alternativen

Guesty Lite

Warum Hostfully Property Management Platform gewählt wurde

I wasn't happy with the quality of service i was getting.

Gründe für den Wechsel zu Hostfully Property Management Platform

Best fit for my needs at the time and it offered the best potential
Jennifer
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 9.5.2024

Feedback of system

Vorteile

It is much easier to run from a mobile device than the previous

Nachteile

Creating the templates and triggers. Also navigating the integration

Antwort von Hostfully

Hello Jennifer,

Thank you for your feedback! We're pleased to hear that you find Hostfully easier to run from a mobile device compared to your previous system. We appreciate your comments on creating templates, triggers, and navigating integrations, and we will work on making these processes smoother.

We understand how important reliable customer service is and are glad you found a better experience with us compared to your previous platform.

Thank you for choosing Hostfully and sharing your experience!

Beantwortet am 10.7.2024
Mimsy
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 2.5.2024

Property Management Software

We used Hostfully for less than 2 months and I think I cannot tell yet.

Vorteile

It helps us manage our listings on multiple platforms in one software.

Nachteile

Slowness response of the site when eve you change pages.

Antwort von Hostfully

Hello Mimsy,

Thank you for your review! We're glad to hear that Hostfully helps you manage your listings on multiple platforms within one software. We appreciate your feedback regarding the slowness when changing pages and will work on improving the site's responsiveness.

Thank you for choosing Hostfully, and if you have any further feedback or need assistance, please reach out to [email protected].

Beantwortet am 10.7.2024
David
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.8.2024

Hostfully Property Management Review

Great customer support and product integrations

Vorteile

Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew.

Nachteile

Haven"t had a bad experience as of yet however would like to see better pricing for combining services

John
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 28.5.2024

Hostfully is a Fair PMS

Hostfully has been a simple and easy platform to use. I would recommend it because of its ease of use. Time for training on this product was less than a week which was great.

Vorteile

It is very easy and simple to use, not overall complicated. It has been the bes

Nachteile

The link between the channel manager not always the best which can complicate things. This was only one hiccup but everything else went well

Antwort von Hostfully

Hello John,

Thank you for your review! We're glad to hear that you find Hostfully easy and simple to use, and that it has been beneficial for your needs. We appreciate your feedback regarding the link between the channel manager and understand how this can complicate things. We're continually working on improving our platform to address such issues.

Thank you for recommending Hostfully and highlighting the quick training time. If you encounter any more issues, please feel free to reach out to our support team at [email protected]. Your input helps us improve our services.

Beantwortet am 10.7.2024
Tarek
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 9.2.2024

Great Channel Manger

Vorteile

It is easy to set up and hold it to work. It has a lot to offer, that we don't use - great costumer service

Nachteile

Errors take from time to time too long to fix it. The change from a picture is always like total new. You can't update or replace a picture

Antwort von Hostfully

Hello Tarek,

Thank you for your review! We're glad to hear that you find our channel manager easy to set up and appreciate the customer service.

We understand the frustration with the time it takes to fix errors and the process of updating or replacing pictures. Your feedback is valuable, and we'll work on improving these aspects.

Thank you for choosing Hostfully and sharing your experience!

Beantwortet am 10.7.2024
Renee
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
2

4
Bewertet am 28.10.2023

Almost perfect

Vorteile

I like how I can organize my listings and maintain my bookings in an easy to view dashboard. Plus, I like all the channel managers and options for that.

Nachteile

The site loads very slowly, and there are a lot of glitches that need to be repaired. Plus. Customer service is slow to respond.

In Betracht gezogene Alternativen

Guesty Lite

Antwort von Hostfully

Thank you for sharing your feedback, Renee. We're pleased to hear that you appreciate the ease of organizing listings and managing bookings on our platform, as well as our channel management options.

We understand your concerns about the site's slow loading, glitches, and the response time of our customer service. Your feedback is invaluable in helping us improve and provide a more seamless experience.

Thank you for choosing Hostfully, and we look forward to making your experience even better.

Beantwortet am 3.11.2023
Taylor
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 14.5.2024

New User on Hostfully

It’s okay. I switched from hospitable which is more user friendly.

Vorteile

I like the calendar view the most out of all

Nachteile

The non ability to run a report for email addresses from the pre arrival form and messaging is a bit complicated

Antwort von Hostfully

Hello Taylor,

Thank you for your review! We're glad to hear that you like the calendar view on Hostfully. We appreciate your feedback about the difficulty in running a report for email addresses from the pre-arrival form and the complexity of messaging.

We're continuously working to improve our platform and will take your comments into consideration. If you have any specific suggestions or need assistance, please reach out to our support team at [email protected].

Thank you for choosing Hostfully and sharing your experience.

Beantwortet am 10.7.2024
Lincoln
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 7.11.2023

A Helpful, Inclusive Tool

The best thing about Hostfully is how helpful and responsive the Customer Service is. Anytime I have a question, I know I can reach out for help and find incredibly helpful responses that will not only help me with the immediate issue but will also help me learn what to do in the future.

Vorteile

Hostfully allows both myself and the other members of the team to see a full picture of each of our properties — the calendar, booked visits, requested bookings, messages, and so much more.

Nachteile

There are some things that are not as intuitive as they could be. Sometimes it is not clear where information is being pulled from, or there are multiple spots to enter the same information. When that information is updated, it can be hard to remember every spot that has the same information.

Antwort von Hostfully

Thanks for your positive review, Lincoln! We're delighted to hear that Hostfully provides a helpful, inclusive view of your properties for you and your team.
We appreciate your feedback on intuitiveness and information consistency; we're actively working on enhancements to make the platform even more user-friendly.
Your insights are valuable, and we're committed to continual improvement. Thanks for choosing Hostfully!

Beantwortet am 14.11.2023
Daniella
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

3
Bewertet am 25.8.2023

It's ok, you can tell they're working hard on improving

Vorteile

It cover all of the necessary features that you need to manage properties

Nachteile

It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive.

In Betracht gezogene Alternativen

Guesty

Warum Hostfully Property Management Platform gewählt wurde

The price

Zuvor genutzte Software

Guesty

Gründe für den Wechsel zu Hostfully Property Management Platform

the price

Antwort von Hostfully

Thanks for sharing your feedback, Daniella!
We appreciate your acknowledgment of the necessary features in Hostfully and we are delight to hear you find our customer service helpful and nice!

We're actively working on improving load times and enhancing feature connectivity. Your input on setup complexity is noted, and we're committed to making it more intuitive.

We value your support and are grateful you chose Hostfully for its price and features!

Beantwortet am 14.11.2023
Sean
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
2
Kundenbetreuung
5

3
Bewertet am 22.8.2023

needs major work

many clunky elements of the software. Frankly, I think it needs a major cosmetic overall to make it more user friendly.

Vorteile

Good software, but needs a ton of work, especially in the Trigger management as well as accounting side of the house. The software is just "clunky" and not user-friendly in many areas which is unfortunate.

Nachteile

The communication with guests and missing very obvious features, such as quick access to see who is currently being hosted and the ability to manage easily. Also there is no ability to charge a customer directly on the platform; we need to go through Stripe to do "add on" services

Antwort von Hostfully

Thank you for sharing your feedback. We appreciate your insights into areas that need improvement. We're actively working on enhancing the trigger management, accounting, and overall user-friendliness of the platform.

Your comments on guest communication features and the ability to manage easily are noted, and we'll take them into consideration for future updates.

We understand the importance of direct charging for add-on services, you can modify the lead and send them a payment link directly through the platform, or connect your Marketplace so guests can buy your services!

Your feedback is valuable, and we're committed to making Hostfully a better experience for you. Thank you for your support.

Beantwortet am 14.11.2023
Eric
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
2
Kundenbetreuung
5

2
Bewertet am 31.8.2023

You'll regret signing up with Hostfully

Overall we're extremely disappointed we signed up with Hostfully and paid a year subscription in advance only to find out the software doesn't ever work and actually makes our life harder.

Vorteile

I like that it has most of the features we need to manage our short term rentals.

Nachteile

None of the features work. We have multiple ongoing bug reports with customer service being worked on at any one time. Dealing with customer support to try and get these daily issues is a part time job. The point of software like Hostfully is to automate a lot of your tasks to free up time for growing your business but that hasn't happened.

Antwort von Hostfully

We're genuinely sorry to hear about your experience with Hostfully, Eric. Your feedback is crucial to us, and we take your concerns seriously. We're actively working to resolve the issues you've encountered and improve our platform's functionality.

Our aim is to provide you with a tool that streamlines your business operations, and we're committed to making that happen. We appreciate your patience, and our customer support team is here to assist you throughout this process.

If you have any specific concerns or need further assistance, please don't hesitate to reach out. We're dedicated to delivering a better experience.

Thank you for your detailed feedback, it helps us to improve!

Beantwortet am 6.11.2023
Jennifer
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 31.8.2023

Enjoy Hostfully

It has been an overall positive experience and a step up from Smartbnb

Vorteile

Relatively intuitive integration of multiple listing platforms

Nachteile

It can be complex and seems to run into periodic issues when other integrated platforms make changes.

Antwort von Hostfully

Thanks for the positive feedback, Jennifer! We're thrilled to hear you enjoy Hostfully's intuitive integration and find it a good fit for your growing number of properties.
We appreciate your trust in us and are committed to providing a seamless experience despite occasional changes from other platforms. Thanks for choosing Hostfully!"

Beantwortet am 8.11.2023
Michael
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 21.2.2024

Very Satisfied Overall

Vorteile

Amount of Integrations and Level of Customer Support

Nachteile

Time/Difficulty In Setting Up Owner Reports

Antwort von Hostfully

Hello Michael,

It's great to hear that the software and support have been helpful for you. Along with that, we're sorry to hear you're having issues with owner reports. Feedback like yours helps us improve to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at [email protected] or chat with us on help.hostfully.com.

Beantwortet am 8.3.2024
Jeff
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
2

3
Bewertet am 1.11.2023

Work in progress

Love/hate. I love it when it works as intended but there is still much to be desired and customer support is incredibly inept.

Vorteile

Once set up properly, platform works pretty well with occasional hiccups.

Nachteile

Very cumbersome set up and customer support is not good.

Antwort von Hostfully

Thanks for sharing your thoughts, Jeff! We're glad to hear it works well for you at times. We're taking note of your feedback on set up and customer support to keep improving. Appreciate your honesty

Beantwortet am 8.11.2023
Mergie
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.8.2023

Easy to use

Love the platform and the simple way to control all our different channels and our direct booking, easy process to book and a great way to communicate with clients. It is great.

Vorteile

Every time is some great improvement and the hostfully team is always helping with anything we report. For us as users and even for our clients is great and easy.

Nachteile

I know that is something they are still working on but the connectivity with VRBO is not that easy and as property management having the control of all in one place is our priority. Trust this will be done any time soon. At this moment is not 100% fully connected yet.

Antwort von Hostfully

Thank you for your positive feedback and for choosing Hostfully, Mergie!
We appreciate to hear you like our customer support team and our system. We apologize regarding the VRBO connectivity.

Your satisfaction is important to us! Thank you for choosing us!

Beantwortet am 2.11.2023
Jerry
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.9.2023

Great Service

Best customer service

Vorteile

Ease of use once the systems are set up.

Nachteile

A bit difficult to set up templates and triggers. Would also like them to have SMS and APP

Antwort von Hostfully

Thank you for your review, Jerry! We're delighted to hear that you find Hostfully to be a great service with ease of use once systems are set up. Your feedback on templates, triggers, and your suggestions for SMS and an app are valuable to us, and we'll continue to work on improving these aspects.

We greatly appreciate your kind words about our customer service. Thank you for choosing us!

Beantwortet am 6.11.2023
Kelsey
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.1.2025

Get it if you're looking to grow your business!

Awesome. Great team to onboard with and open office hours to answer questions between scheduled meetings with a dedicated specialist. There are so many great educational help articles and videos to learn the platform.

Vorteile

Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. Hostfully takes user feedback seriously and makes updates for a better experience when possible. There have been a few new features already since I started using the platform 6 months ago.

Nachteile

Cancelling or altering scheduled messages: I currently can't use the Hostfully phone app inbox to alter a scheduled message. It's inconvenient to sign onto the browser on my phone, find the tabs to navigate, then cancel a scheduled message. After cancelling, I then go to messages inbox to select the template and manually send it. The only option to send a template via the inbox is immediately. I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future!

In Betracht gezogene Alternativen

Hostaway und Guesty

Gründe für den Wechsel zu Hostfully Property Management Platform

The value, integrations, free integrations, and reports
Alexander
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.3.2024

Great platform with outstanding customer support

A great experience over the nearly 4 years that we've worked together with all Hostfully team members being helpful and kind.

Vorteile

The customer support team are amazing, responsive and always friendly. The platform itself has a great selection of integrations and it is constantly expanding. The Hostfully dev team is constantly adding and updating things and everyone always seems open to new ideas and ways of improving.

Nachteile

There are a few features that would be nice to have for the Portuguese market like certified invoicing and guest check-in, however these are usually handled by integrations. A more robust owner's portal would be a great plus too.

Antwort von Hostfully

Hello Alexander,

Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with our platform and customer support team over the past nearly four years. It's fantastic to know that you find our integrations valuable and appreciate our continuous improvements and responsiveness to new ideas.

We appreciate your feedback on features for the Portuguese market and the need for a more robust owner's portal. We'll certainly take these suggestions into consideration as we continue to enhance our platform.

Thank you for choosing Hostfully for its price-quality ratio and for sharing your positive experience!

Beantwortet am 10.7.2024
Rick
Rick
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 16.5.2024

Review Hostfully

Good. I enjoy working with my success cash.

Vorteile

Customer support/technical assistance speed of replies.

Nachteile

On-boarding length of time. Took too long/too many meetings.

Antwort von Hostfully

Hello Rick,

Thank you for your review! We're glad to hear that you appreciate the speed of our customer support and technical assistance replies. We apologize for the lengthy onboarding process and the number of meetings required. Your feedback is valuable, and we'll work on streamlining this process.

We're pleased to know that you enjoy working with your success coach and that referrals, Google reviews, and social media influenced your decision to choose Hostfully. Thank you for sharing your experience!

Beantwortet am 10.7.2024
Carly
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 6.2.2024

Vacation Rental Management Ease!

Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly.

Vorteile

I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time!

Nachteile

There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end.

Tod
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.5.2024

Hostfully for the WIN!

Hostfully PMS is a really great system for a small or medium sized, vacation rental property manager. We own our properties and the system really helps lead to a better quality of life in my everyday resort existence.

Vorteile

I've been a loyal user for 5+ years now and Hostfully revolutionized my small (but mighty) vacation rental business.

Nachteile

Like all new systems, there was a learning curve to get my head around.

Antwort von Hostfully

Hello Tod,

Thank you for your fantastic review! We're thrilled to hear that Hostfully has revolutionized your vacation rental business over the past 5+ years. We appreciate your loyalty and are glad the system has contributed to a better quality of life in your resort management.

We understand that there was a learning curve initially, but it's great to know that Hostfully PMS is a valuable tool for your small yet mighty business.

Thank you for choosing Hostfully and sharing your positive experience!

Beantwortet am 10.7.2024
Sarah
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 8.2.2024

Hostfully PMS review for medium sized business

Vorteile

Mostly one-stop-shop platform
Integrations and hoping more to come
Ease of use, quick to learn & onboarding

Nachteile

Financials & statements
Stakeholder reporting is clumsy
More APIs with other OTAs
Analytics can be hit & miss, not easy to extract/report, no filtering
Integrations with other apps like calendrly, active campaign, acuity etc.

Antwort von Hostfully

Hello Sarah,

Thank you for your detailed review! We're glad to hear that you find Hostfully a mostly one-stop-shop platform with ease of use, quick learning, and onboarding.

We appreciate your constructive feedback on financials and statements, stakeholder reporting, the need for more APIs with other OTAs, and improvements in analytics and integrations with other apps like Calendly, Active Campaign, and Acuity. Your insights are valuable as we continue to enhance our platform.

Thank you for choosing Hostfully and sharing your experience!

Beantwortet am 10.7.2024
Tam
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
5

1
Bewertet am 18.11.2023

Too Many Bugs

There is great potential with this product if they would ever fix it and it could do what they say that it is capable of doing. They have a user forum for users to suggest improvements for upgrades and it is a joke in my eyes when they can't get the bugs out of the current product. How can they be asking for suggestions when the current product won't work?

Vorteile

The calendar syncs between Airbnb and VRBO, which are the only two platforms we use right now. It is the only thing that works. The calendar is accurate. And, their support team is responsive because I spend 50% of my day messaging them about bugs in the system.

Nachteile

Bugs. It is so difficult to manage anything about the reservation - communicating with the guest (you can't get messages into the platform from VRBO; cohosts can't communicate via Airbnb); you can't modify rates or add on additional nights w/out rates changing from dates already paid for; messages don't come through; etc. You double space after the end of a sentence and it sends &nspc after each period; It doesn't have a sort system to show you outstanding balances or pending transactions so you don't know who to follow up with; and there are problems every single day trying to do basic things that the system will not do. The answer is "we are forwarding to our higher tier department". You never hear back.

In Betracht gezogene Alternativen

Guesty und Lodgify

Warum Hostfully Property Management Platform gewählt wurde

One Rooftop discontinued their product. It was a very simple, robust product.

Zuvor genutzte Software

Rooftop

Gründe für den Wechsel zu Hostfully Property Management Platform

Ability to manage vacation rentals for other owners and give them reporting
Reymauk
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.5.2024

Best Property Management Platform

Vorteile

The features that is easy to access and navigate

Nachteile

What I like the least in Hostfully is that linking to different OTAs

In Betracht gezogene Alternativen

Guesty

Antwort von Hostfully

Hello Reymauk,

Thank you for your review! We're glad to hear that you find Hostfully easy to access and navigate with its features.

We appreciate your feedback regarding the linking to different OTAs and understand how this can be challenging. We're continuously working on improving our platform to address such issues. If you have any specific concerns, please feel free to reach out to our support team at [email protected].

Beantwortet am 10.7.2024
Jennifer
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 30.1.2024

A must if you plan to grow!

I think Hostfully still has some kinks to work out, but I’m glad we are growing with them. I would recommend them.

Vorteile

We have been able to organize all of our properties and all of our platforms into one single hub, which has simplified our work.

Nachteile

I wish the app was better and you could do more from it and wish there was a phone # to call for help.

In Betracht gezogene Alternativen

Guesty Lite

Gründe für den Wechsel zu Hostfully Property Management Platform

They were quite a bit more affordable. The process for onboarding was simple.

Antwort von Hostfully

Hello Jennifer,

Thank you for your review! We're thrilled to hear that Hostfully has helped you organize all of your properties and platforms into one hub, simplifying your work.

We appreciate your feedback about the app and the desire for a phone number for support. We understand the importance of these features and are working on improvements.

It's great to know that you're growing with us and would recommend Hostfully. We're committed to ironing out any kinks and continuing to enhance our platform.

Thank you for choosing Hostfully for its affordability and simple onboarding process. Your feedback is invaluable as we strive to improve our services.

Beantwortet am 11.7.2024
Dianella
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
5

3
Bewertet am 15.2.2024

Did not meet expectations

Not worth the money for me. Will be trying a different management software in the future

Vorteile

Customer support was super helpful and always available to answer my questions

Nachteile

The app doesn’t load. Viewing the website on a phone is not ideal and takes multiple steps to access the calendar. Difficult to use the website on mobile device

In Betracht gezogene Alternativen

Guesty Lite

Gründe für den Wechsel zu Hostfully Property Management Platform

Heard about it on bigger pockets rookie podcast
Dhruv
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 28.2.2024

Avoid at all costs !

Terrible, I had really bad customer support who just fob you off and never answer you and just say management are looking into it. Will never get your money back so raise a chargeback with your bank before it’s too late.

Vorteile

User interface was good but the bad outweighs the good.

Nachteile

Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted [sensitive content hidden] who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs.

Antwort von Hostfully

Hello,

We're very sorry to hear you had such a negative experience with the platform and our support. Please know we take feedback like this very seriously and it will be looked into directly by our team. Feedback like yours helps us improve for the future to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at [email protected] or chat with us on help.hostfully.com.

Beantwortet am 8.3.2024
Maria
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.7.2024

Good Property software

i like it! i have been about 4 years using the service

Vorteile

Very useful tool specially customer communication

Nachteile

Calendar is not versatile, the only reservations that can be moved from property from property are the ones made by BRVO

Joseph
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 31.10.2023

Hostfully PMS, I'd recommend it

Vorteile

The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes.

Nachteile

The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime.

In Betracht gezogene Alternativen

Hostaway, Guesty und Hospitable.com

Warum Hostfully Property Management Platform gewählt wurde

I had too many units to continue with them. Guesty for Pros was WAY too expensive

Zuvor genutzte Software

Guesty Lite

Gründe für den Wechsel zu Hostfully Property Management Platform

Primarily price. But we also heard that it was easy to use. Also, customer service and getting questions solved quickly is SUPER important to us. The awards Hostfully won was also a factor.

Antwort von Hostfully

Thank you for sharing your feedback and experiences with Hostfully, Joseph. We greatly value your insights. We're pleased to hear that you appreciate our customer service and integrations.

Regarding the cons you mentioned, we understand your concerns about the simplicity of the app, the inability to edit system templates, please note you always have the option to create custom templates that you can edit!

Your decision to choose Hostfully based on price, ease of use, and our customer service is truly appreciated. We're honored to have received your consideration among other platforms. Thank you for being a valued client, and please know that your feedback helps us in our continuous efforts to enhance your experience with Hostfully.

Beantwortet am 3.11.2023
Sebastian
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
4
Kundenbetreuung
1

2
Bewertet am 15.2.2024

after three months of subscribing, still only have half a system working. no customer support...

It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks.

Vorteile

kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place.

Nachteile

over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up.

In Betracht gezogene Alternativen

Hostaway

Warum Hostfully Property Management Platform gewählt wurde

I made the switch based on the potential for better reporting and software integrations which they promised me would be ready 3 months ago now.

Gründe für den Wechsel zu Hostfully Property Management Platform

I chose this due to the slightly lower price, but I regret the $5 savings since half of the system does not even work right now.
Lenise
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 27.10.2023

New property manager

Initially it was superb with [sensitive content hidden]
, after that we’ve lost touch with any one contact, the help button is responsive but almost never solves a problem. They’re very nice, but refer owners/managers to the platforms directly.

Vorteile

The onboarding specialist [sensitive content hidden]
, after [sensitive content hidden]
unexpected departure from Hostfully, we never connected with anyone else. She was a huge asset and we are so sorry she’s gone!

Nachteile

Not easy to get answers about platform issues that arise. I thought Hostfully would have had their own customer service connections through the platforms to help maneuver issues/problems resolve issues that occurred with property managers specifically! Virtually impossible to communicate with the platforms about management issues.

Antwort von Hostfully

Thank you for sharing your experience with us, Lenise. We greatly appreciate your feedback, and we're sorry to hear about the challenges you've faced. We understand the importance of strong communication and support, and we're actively working to improve our customer service and platform assistance. Your input helps us make necessary improvements. Thank you for choosing Hostfully!

Beantwortet am 6.11.2023
Michele
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.2.2024

Don't second guess Hostfully!

Vorteile

The onboarding was relatively easy and I had great support. The instant message system for support is great, which I use a lot!

Nachteile

I'm aware that there are some functions within Hostfully that I haven't utilized, and I'm interested in attending a Hostfully webinar designed for users like me. This session would help me better understand the functions I'm not currently using or might be using incorrectly once I'm up and running. There is a lot of information at the beginning so it is overwhelming.

Antwort von Hostfully

Hello Michele,

It's great to hear you've had so much success working
with our support team. Along with that, we understand there are a lot of features for people to learn on the platform. If you ever need more information on a webinar or would like to request extra help please don't hesitate to reach out to our team at [email protected] or chat with us on help.hostfully.com.

Beantwortet am 8.3.2024
Andrew
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
2

4
Bewertet am 31.8.2023

Good Vacation rental software. Slow functionality.

I like Hostfully. It is a good PMS system, which works generally well for our niche business. There are a number of bugs and system update requests which I wish were much better. Most notably, I would like for ACH/E-Check to be implemented with VRP (who does already support that payment option). I would also like for it to be easier to manage/download an "order" for a reservation instead of having to monkey with some weird custom print settings just to get the order to fit properly on a page (or take an awkward zoomed-out screen shot). In general, it manages our channel bookings, fees, and the online booking process works pretty well.

Vorteile

Hostfully is fairly intuitive, and we use it to manage all of our reservations, track payments, and do some guest communications. Triggers work well, and the guest booking experience is easy.

Nachteile

This software is slow. The Pipeline takes 5-10 second to load every time you go to it. We are experiencing slow (10+ second) load times on each "reservation" which is very annoying. Support from the Hostfully team is very slow, and management for "high level" issues is virtually non-existent. Inbox is similarly slow/buggy and only properly "loads" after a page refresh. While all of these issues have work-arounds, they seem to be rooted in slow system performance on the Hostfully side which has been consistent since we implemented the software 8 months ago. While I have submitted a number of support tickets, no progress has been made, and we just deal with the sluggishness as a team. One last issue (which is more just an annoyance) is that when checking out/completing an online reservation in Chrome, the auto-populate fills in the email address in the last name field. 9 out of 10 guests do not notice/fix this, and the reservations CONSISTENTLY come in with Bob [email protected] for the first/last name. This requires us to manually update in Hostfully later, and additionally all of the trigger emails that generate when the bookings come in have no/wrong last name due to the error.

Antwort von Hostfully

Thank you for your detailed feedback, Andrew. We appreciate your positive remarks on Hostfully's functionality and user-friendly experience. We apologize for the performance issues you've encountered, and we're actively working on improving system speed and addressing the concerns you've raised. Your insights are invaluable as we strive to enhance the overall experience. Thanks for your patience and continued support!

Beantwortet am 8.11.2023
Warren
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.2.2024

Great experience

Again, wish we had moved sooner. Everything is user friendly and we have support 24/7.

Vorteile

Everything so far has been so easy. After Using Villas 365, we were very worried about the onboarding stage but it was such a breeze and we wish we did the move sooner.

Nachteile

Booking.com is not that great on Hostfully, unfortunately Hostfully doesnt have all features/amenities that pulls through to the Booking.com profile which affects our page score. They are working on this however.

Huyen
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.8.2023

Free at last

I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness, be more engaged with how to get recognized and of course helping your company look more personal to guests rather than just an operated system.

Vorteile

Well, I appreciate most from Hostfully is there everything is personally customized by me. Of course it took a year to understand how to work the system and how I could make changes, but it was surely rewarding to understand how to arrange things without contacting support

Nachteile

I think I am not a fan of the phone app however as long as I use the desktop version on my phone, things are dandy

Antwort von Hostfully

Thanks for your thoughtful review, Huyen ! We're thrilled to hear that you appreciate the personal customization in Hostfully. It's fantastic that you took the time to understand the system, and we're glad it has been rewarding for you.

Your feedback on the phone app is noted, and we'll continue to enhance the mobile experience. We appreciate your trust in Hostfully and are here to support your property management journey. Thanks for choosing us!

Beantwortet am 14.11.2023
Sandi
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 7.9.2023

Without Hostfully we could not manage our current list of vacation rentals

Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings.

Vorteile

We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something.

Nachteile

The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar.

Antwort von Hostfully

Thank you for your amazing review, Sandi! We're thrilled to hear that Hostfully has made a significant difference in managing your vacation rentals in Newport, RI.

Thank you for your feedback about the App's limitations, and we appreciate your understanding as we work to enhance our offerings.

We are glas to hear you find our Customer service team Excellent and dedicated, they will be always here to assist you.

Thank you for being such a great customer!

Beantwortet am 6.11.2023
Michael
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.2.2024

Great software

Vorteile

The software is easy to use and easy intuitive. Great integrations

Nachteile

Support can be a little slow and the reporting could be better.

Antwort von Hostfully

Hello Michael,

Thank you for your review! We're glad to hear that you find Hostfully easy to use and intuitive, with great integrations.

We appreciate your feedback regarding the speed of support and the reporting features. We're continuously working on improving these aspects to better serve you.

Thank you for sharing your experience with Hostfully!

Beantwortet am 11.7.2024
Deborah
  • Branche: Design
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 29.8.2024

Great team support

So far so good. I think I was hoping I would have more bookings than I have but we're 3 months in, so hope it improves.

Vorteile

The integration of the calendar with other platforms. The training, onboarding and customer support are fabulous. I love [sensitive content hidden]. They have been really patient and helpful in getting my three properties set up right.

Nachteile

Setting up the data security features. It was not intuitive and I had to hire a web developer to direct the url property and white label the site. It would also have been nice to have more branding/white label options with the templates and triggers. It's difficult to change the look and feel of those.

Allison A
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.2.2024

Hostfully Review

We had a very negative experience with a different property management platform before switching to Hostfully.

Hostfully has been fantastic, very easy to implement, and we have confidence in the accuracy of the platform.

Vorteile

We have had nothing but a positive experience with the Hostfully platform. It is intuitive in nature, and has been very easy for us to implement in our business.

We have also found the customer service team to be very responsive and helpful!

Nachteile

We would like to see video supported in the property listings.

phoebe
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
5

3
Bewertet am 2.11.2023

Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily.

Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes.

Vorteile

Its cheap and does everything other PMS things do.

Nachteile

SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it.

In Betracht gezogene Alternativen

Guesty

Gründe für den Wechsel zu Hostfully Property Management Platform

Price. its cheap. The support team is great.

Antwort von Hostfully

We appreciate your honesty, Phoebe.
Sorry to hear about the frustration with the load times, We're actively working on improving the speed and performance to enhance your experience. Your feedback is crucial, and we're committed to making Hostfully more efficient for you. Thanks for sticking with us and for sharing your thoughts.

Beantwortet am 8.11.2023
Claudia
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

3
Bewertet am 29.8.2023

Generally satisfied

Vorteile

- I find extremely easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels. I have a good overview of ALL the fields and I can bulk edit certain infos. I have to say that this ability has greatly improved the quality of our listing and that is the most important. - I am generally happy with the enhanced reporting tool, although it needs some improvement.- I really appreciate the support team! Available at my fingertips via chat 24h/24h, they are friendly and helpful.- The pipeline allows me to check that all coming arrivals are processed (payment, contract, etc).

Nachteile

- Slow to load, a bit time consuming to navigate through the platform.- I find the owner reports tools are not robust enough or easy to implement. I feel like there's no permanent accounting, but airy reports. - We have to delete it completely if we don't want to pay for a property that is no longer for rent (or paused), therefore losing all the booking datas – and all datas. We cannot archive it.- Some bugs with the unified inbox tool- Not so easy to edit our customers list

In Betracht gezogene Alternativen

Hostaway, Smoobu, Hostify, Avantio, 365villas, Guesty und Lodgify

Gründe für den Wechsel zu Hostfully Property Management Platform

The number of channels and the price/quality ratio.

Antwort von Hostfully

Thanks for sharing your comprehensive review, Claudia!
It's great to hear that you find ease in managing property details across channels and value the support team.

We are delighted to know that you find easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels, and to know that the Bulk edit has greatly improved the quality of our listing. Also we appreciate you enjoy our enhanced reporting tool, although it needs some improvement.

We're actively working on improving platform speed and addressing the reported issues. Your insights on owner reports, data deletion, and customer list editing are noted, and we're continuously striving to enhance these aspects.

Your feedback is instrumental in our ongoing efforts to provide a better experience. Thanks for choosing Hostfully!

Beantwortet am 8.11.2023
223 Bewertungen

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