Donorbox

Vorteile

Fair priceGreat customer serviceEasy to useWorks well for our museum based in MexicoGood tracking of donations

Nachteile

So far, we have not encountered any cons about Donorbox.

Vorteile

I tried a lot of different software, websites, etc, but I always came back to Donorbox. Their ability to make Churches and Nonprofits a part of their company, and not a money grab is my absolute favorite. I fell in love with Donorbox because of their attention to detail to churches and nonprofits. And the very best thing? Churches and nonprofits are not the same for them. There are specific articles and tools for churches that differ from nonprofits-I know because I've been both. And it's not that products aren't available for one or the other, it's that the way everything is structured for each sector makes it really feel like Donorbox cares about who they serve. We are not customers at Donorbox, we are people, businesses, churches, whatever you are, Donorbox will recognize you as that. You are not a customer in their database, and I can't tell you how much I love that.

Nachteile

I think understanding Donorbox coming from another software can be difficult. It was for me, but once you learn it, you actually enjoy all the customization and giving options. The fees aren't to bad either. I would say the only con for Donorbox is that it doesn't integrate with a lot of church software that I've looked into. But I don't even know if that's a problem because most church software has its own giving platform, so I can't really say it's a real con or not!

In Betracht gezogene Alternativen

Warum Donorbox gewählt wurde

Gründe für den Wechsel zu Donorbox

Vorteile

The integration with our website was okay and the donation process is decent.

Nachteile

Overall functionality is lacking compared to competing solutions.

Vorteile

Its very easy to establish and distribute a fundraiser, and the html codes are user friendly even to a novice. The customer support by email is superb.

Nachteile

Many features are buried in menus, there are not enough customization options, the banking and payment aspect is a bit muddy.

Vorteile

- Links with Stripe- Links with PayPal- Embeds campaigns onto my website- Has track of Donor Moments (Was a major selling point for me)- No Contract

Nachteile

- It's a little hard to customize the campaign page- Importing Donors requires me to contact the support team

Vorteile

We love how easy to use donorbox is, once we got it setup it just always runs in the background and is always gathering data, which proves invaluable when we apply for grants, and when we try and expand our program. it allows us to very easily display all of our donation metrics. Also it truly is a set it and forget it type of service. We rarely have to perform any maintenance

Nachteile

We wish that there was a way to export data and have it easily sync with systems that dont have a built in sync up with donorbox. Luckily most of the services we use have a built in option to link up with our donorbox. But for those that don't it can be a little difficult for someone who isn't very tech saavy to pull that data and import it into other databases

Vorteile

Ease of use. Ability to run multiple campaigns at the same time. The ability to fully customize what information you want to collect and donor levels, also that you can put descriptions next to donation levels. For example, if you are fund raiser for a particular item, say a backpack, you cam say $20 - 1 backpack, $40 - 2 backpacks, etc.

Nachteile

Customer service can only be accessed through email, but they are very good about getting back to you.

Vorteile

I haven't got a business started a business yet I'm specialising with on profit organization.

Nachteile

I have not started but have a desire to start a saloon

Vorteile

Donors recognize the name. That is big, especially for my donor base.

Nachteile

Over the years, the cost has risen and managing Donorbox has become more annoying.

Vorteile

Donorbox is preferable to other crowdfunding platforms in that it allows for recurring donations. This has been very helpful in sustaining fundraising efforts.

Nachteile

The user functionality is a little hard to navigate, and fees combined with payment processing still can be quite high.

Vorteile

I like its accessibility most. Between the price, the pay options available to donors, the multiple notifications for contributions, and then the fast and friendly customer service, it was definitely a great choice for the needs of our organization.

Nachteile

I do wish the donor-facing page for individual campaigns would have more styling options. A few more font options and a few more background options would do it for me. I think that wouldn't be too much to change, while still recognizing the service I used was free. Additionally, though I received a quick and thorough response about this from a Donorbox customer service representative, I also wish the information about Paypal and Stripe fees were a little more clear during set up. This wouldn't have changed our choice to go with Donorbox but it would have given us more room to prepare to add this information to our budgeting documents.

Vorteile

It is a One click donation platform that works for Donors

Nachteile

A challenge to figure out how to get to customer service

Vorteile

Tax letters/receipts that are sent out immediately.

Nachteile

I wish their event features were on the level of eventbrite. I was so excited when they rolled out the events platform only to discover it just doesn't have the reporting and functions we need. I still have to use Eventbrite.

Vorteile

Really easy to add to the website and use.

Nachteile

Nothing as it works very well, we have no complaints at all

Vorteile

I recently set up a recurring donation with a nonprofit that uses Donorbox and the system was very intuitive. I now receive monthly emails about my donation, and when I signed in to see the options to manage my account, it could not be easier to do! Awesome platform all around, and everyone I have had the pleasure of meeting on the team have been very kind.

Nachteile

As a user of the platform, I do not have any cons with my Donorbox experience.

Vorteile

Ease of us in getting set up. Customer support when I had a problem was very good.

Nachteile

Nothing identified yet as I just signed on.

Vorteile

It is very easy to get started. The support team seems to be still “on the human side” and were very keen on answering my questions, fast and friendly.

Nachteile

As an international organization we still have to do some work before getting on track.

Vorteile

As easy as one, two, three!No specific skills needed, up and running in no time.

Nachteile

Othe payment methods. Could include donor choose to pay directly into back account or show donor existing QR Code.

Vorteile

We like the ability to easily set up campaigns as needed. Everything is within the customer’s control. The feature to email annual donation letters for tax purposes is invaluable. Hours of tedious work was avoided eith a literal click of a button.

Nachteile

We would like the ability to record in-kind donations so that it can be included in our annual reporting.

Vorteile

My favorite thing about Donorbox is that our year-end annual contributions statements are sent within minutes and without hassle. What used to take me hours (and sometimes days) is now done with a couple of clicks. And it was ridiculously easy to submit a CSV file to Support and they imported offline donations and donations received through other portals. I could not say enough good about this feature!

Nachteile

The text donation feature needs work and is pricey. We use a different platform that includes this feature free, which I wish Donorbox would upgrade that piece to include short codes and not as pricey.

Vorteile

Anytime you use an application for your business, you are bound to run into an issue with the functionality, ease of use, or appearance. To me it is critical that you are provided with support for that application, but not just support for the sake of it. You need quick and meaningful support that will assist you in accomplishing your goals. That is what we get from Donorbox!

Nachteile

If there were any features missing that we need I will suggest it and they will look at it. The only thing that I didn’t like is that they have evolved and changed the look of the software (just a little) recently and made my navigation of the site a little slower but I guess I would have put the blame on me for not visiting often enough.

Vorteile

Ease of creating campaign pages. donor managementeasy to pull reportsrecurring donation portal is super helpful set upflow of site is easyvery responsive support team.QR CODES had expanded our ability to fundraise onlineSaw a huge jump in online gifts since starting with donorbox!Saved on employee time and headaches!

Nachteile

After donation page should be HTLM editable to allow for creative control. Ability to deploy a thank you video through the donor management system, that would then update through Salesforce (maybe by creating a link to the video?). That would be a big benefit.

Vorteile

I find that Donorbox is very easy to use, and has a lot of great features. In fact, they seem to be adding new, very useful features all the time. Like Text to donate and peer-to-peer fundraising. I can't say I have taken advantage of everything, but it is nice to know that these features are there.

Nachteile

Sometimes they have made changes to the interface and it has taken me a while to see how to do things with the new interface. I think they have done a better job lately of communicating the changes, though.

Vorteile

I found the product very easy to implement. When I got stuck, I contacted customer service and received a very detailed response which was exactly what I needed. I was working on a Saturday night and customer service was there for me.

Nachteile

Maybe even a few more features to allow multiple asks within the same campaign. I would also like Vimeo to be offered as a social platform like YouTube is.

Vorteile

It was easy to set up. One glitch at the beginning that was dealt with in record time as soon as support was notified. It has been stable ever since. The organization had some questions about the way the fees work, and support went above and beyond to explain the fees and to suggest a way our nonprofit could apply for a discount with PayPal and save on fees.

Nachteile

I wasn't happy about the glitch that occurred that stopped the donor boxes from displaying properly on the website when I first set them up. They worked, and then, they didn't, and our account was not recognised in the system. However, as soon as it was brought to Donorbox tech support's attention, it was rectified, and the problem has never recurred. Hiccups happen, and since it has been stable ever since, I consider that a minor issue.

Vorteile

Mu gusta por qué era justo lo que buscaba y aquí encontré la solucion

Nachteile

Creo que no hay nada que no me guste por qué para mí donorbox es muy bueno

Vorteile

It is easy to use and set up. Lots of option for integrations. Chat support is usually quite helpful and responds quickly.

Nachteile

Donorbox's functionality is just fine. To get a great experience out of it, you will have to set up a few integrations that have their own monthly costs. Donorbox recently lost their contact with 360MatchPro and did not notify users, which was frustrating. Setting up field mapping to Salesforce has been challenging and Support has not been helpful.

Vorteile

Once we were set up, it was easy to use. We like the option to send out yearly receipts in a couple of steps. We also like to option to add offline donations.

Nachteile

Nothing to improve on. Your services is what we like and look forward to using each month.

Vorteile

the Support is excellent and very quick to respond

Nachteile

I do not know of any cons or negatives about Donorbox

Vorteile

Donorbox is easy to use, has a user-friendly interface, and excellent customer support.

Nachteile

Donorbox is fantastic. We ultimately had to switch to a different platform that migrated more seamlessly with our CRM but I would definitely recommend it.

Vorteile

Easy to find information about donors and create campaigns

Nachteile

There is nothing that I can think of at the moment

Vorteile

Donorbox makes it easy for us to promote and track donations. We also like that we can ticket our events with it, without sending ticket buyers off to third party websites. It's simple, and therefore easy.

Nachteile

The ticketing side is very simple, maybe too simple, but it's good for us as a small organisation.

Vorteile

Out of the other three or four online fundraising platforms Donorbox was the only one I was able to get up and running. That says everything.

Nachteile

Nothing, I don't have any complaint. Donorbox has excellent followup assistance.

Vorteile

Able to set up forms to meet regulations for campaign fundraising

Nachteile

Deposits into bank account through another vendor is an added expense

Vorteile

The user journey to start donorbox was very well done. The YouTube videos, the Friday live training and the curated email messages as I began the journey. I felt very supported.

Nachteile

Nothing so far. I’ve been so impressed.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Donorbox

Vorteile

Donorbox meets all the needs of fundraising for our small church.

Nachteile

The setup was fairly easy but as I am not a techie, it did take me quite a long time to get my campaign page set up. I did not fully understand all of the terminology. Thankfully, my team member was able to take care of the technical aspects.

Vorteile

Simplifies setting up a donation campaign and tracking donor information.

Nachteile

Very little to complain about, but it would be nice if there were an easy way to tabulate net receipts--donations minus fees--for a campaign. Would also like a cheaper way to do in-person cashless donations, keeping in mind that we have extremely stringent donor reporting requirements (have to track name, address, employer, and occupation for each),More options for payment method--particularly Venmo--would be nice.

Vorteile

The feedback from the Donorbox members and the term work was or I can say is great.

Nachteile

They was no proper guide on mode of payment

Vorteile

I am Totally satisfied this software,Thank you very much

Nachteile

One cannot say that one is good, another cannot be looked down upon

Vorteile

I just love that it's easy to use, and that it reminds donors of their lapsed donation. It's wonderful.

Nachteile

I wish there was some more customization for the metering for tracking campaigns! I want to track total donors, total monthly donors, etc. Having different meters in one campaign would be great as we often have multiple goals. Hit the donation goal, while ALSO increasing our monthly donations.

Vorteile

The ability to add questions on donor form to capture required donor information for campaign finance reporting, the goal meter, and ease of integrating with website. I used Donorbox once before last year and had some memory of how it worked. I was able to get the organization setup to accept donations online in 2 days. Support staff responding promptly to inquiries by directing me to available resources.

Nachteile

Adding questions wasn't intuitive, it took trial and error. Also, as the organizations treasurer and not a website developer, deciding on how best to integrate with the organization's website was confusing. I had to get the process up and running very quickly so admit I didn't spend alot of time exploring Donorbox user resources. It would be helpful if there was Donorbox for Dummies for people, like myself, not on social media, not a website developer, and new to fundraising to get the big picture of how various products are integrated and for what purpose. Thank you.

Vorteile

Versatility of payment options, ability to accommodate multiple currencies

Nachteile

Compounding of costs with Stripe is a problem.

Vorteile

Customer service and pricing. Had everything I need

Nachteile

Kind of hard to navigate when setting up the campaign

Vorteile

It's easy to use. The customer service is excellent.

Nachteile

At this moment there's no dislike.

Vorteile

The ease with which to raise funds and the great support!

Nachteile

So far I've found nothing that could be considered negative.

Vorteile

I really enjoy the informative videos to help with understanding how to set up DonorBox. Also, the customer service I received was superior! The staff was very friendly and helpful.

Nachteile

I did not like the increase in processing fee less than one month after joining without any time to meet the minimum requirement to keep the processing fee I was promised when signing up.

Vorteile

Free for non-profits! The ease of set-up. That it connects with other payment platforms with ease.

Nachteile

That I never heard of it before last week!

Vorteile

The different payment channels options that are offered.

Nachteile

As a new user I have yet to discover the disadvantages.

Vorteile

Donorbox dashboard is very rich and easy to useDonorbox does not have initial deposit charges to use it.It does not charge expensively on the funds raisedDonorbox team are always aproachable, available for any advise you need.

Nachteile

Stripe is expensive for beginners and yet you recommend it as a best payment option.

Vorteile

We've been using this for a year and have to spend time learning all it's functionality but it's great to have so that our supporters can donate online

Nachteile

We need to learn how to use all of it - finding time is always a challenge for a small charity