WeTravel

Vorteile

Eine sehr benutzerfreundliche Software. Bin sehr zufrieden. Schnelle Suche. Schnelle Buchung. Top

Nachteile

Hängt sich manchmal auf wenn man zu schnell war.

Vorteile

Pricing (both subscription and booking/card fees)
Customer care (I had a great experience working with [sensitive content hidden])
Ease of use for both the travel agency and the clients
Itinerary builder

Nachteile

I (personally) do not like the graphic aspect very much
Dynamic pricing not available
Everything else is great

Vorteile

Great job keeping track of our booking forms. One improvement I'd like to see since you keep track of people's email, is to remember the data that they entered on the booking form which changes little from booking to rebooking.
This way upon re-booking most fields will be pre-propagated like their passport number, their birthdate, their phone number, of course they have an opportunity to update anything as needed.

Nachteile

Invoices, invoices, invoices. I need to be able to create an invoice. It's very trying for me to take the data and build an invoice. It should be a click of a button. That's your biggest downfall. Without an invoice if you could at least let us delete that information (I mean old information that's no longer pertinent) to keep track of what is due. Clients are confused when there are changes and it confuses me at times as well. I don't have an hour to put into correct and everything to make sure it's 100% right.

Vorteile

The booking engine seems nice and the staff was nice at first.

Nachteile

They weren't clear about who their payment processor is, Stripe. It take a long time to get your money out. Not very efficient for a travel company.

Nachteile

I would not recommend using We Travel, I have used them for a year and moved over 100K, and when there was a chargeback from an unhinged client of only $1000USD, I asked for help on how to make the case, but they didn´t help or provide any support over the phone. They will treat you like a thief and threaten you a legal action immediately if you don´t pay for the chargeback right away, no matter what.

So you are paying them a big percentage of your earnings and they are not even helping you, the emails from the complaints department were never signed, no name on the email you don´t know who you are speaking with. They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action. The person who made the chargeback is committing fraud and the person using the services and then because very violent on our premises, that´s why she was asked to leave.
In the beginning, they will even find a representative that speaks your language to get you to get their services, this person will promise you everything and support you all the time in all ways possible, even WhatsApp audios and such. Later on, they won´t even allow me to have a phone call with them as emails are quite limited for something so serious.
They never cared to give me their opinion on the material I was sending, it´s like they don´t care to have a chargeback and the way they work is all sketchy.
In my opinion, We Travel takes advantage that people are in different countries and laws don´t apply across countries so they can´t be held to the authorities so easily.
Look if you have a company go to your preferred bank and ask for the payment link service, it´s much more efficient and cheap and you can make claims in your own bank with your own laws. This company is really not trustworthy, we travel is very unsafe actually.

Vorteile

WeTravel solved all of our needs. I love their flexibility and how it adapts to our needs. Also the very proactive approach of the team to constantly improve their tools and features. Definitely 10 / 10!

Nachteile

The only con I can think about is that I have not found it earlier!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu WeTravel

Vorteile

The staff is incredible. It's very reliable service and we can pay directly to suppliers.

Nachteile

It could always be a lower fee. It would be great if the PDF file you can download could have more design options.

Vorteile

WeTravel freed up so much of my time managing our groups we take overseas. It also helped free up my mind since I had an acccurate way to receive traveler details and upgrades. It has been a game changer for us. I recommend it all the time to people in a field like ours. Brandon Hartman is our contact there and he is always there to help and take suggestions. They have taken our suggestions to heart and many of them have been worked in to the platform. Thanks WeTravel!

Nachteile

Sometimes there are limits of what can be done, but they are working on expanding those limits!

Vorteile

Customizeable and professional product. We Travel has been critical in helping us aquire commercial clients for incentive travel.

Nachteile

Complicated when it comes to changing or adding banking info. Support contacts are not consistant. There can be multiple responders across the US so continuity is cumbersome when dealing with the few issues we experienced.

Vorteile

The people that are part of the team are highly skilled professionals that offer a very personalized service

Nachteile

The issue we had with the credit cards for LATAM

Vorteile

Close and friendly support team. Fluid navigation on the platform.

Nachteile

Fees, ha! I would love credit card fees to be slightly lower...

Vorteile

The online booking and payment processing functions are the real highlights of WeTravel for me. I love the easy integration of the direct to checkout button, payment plans and tracking, low processing fees, money transfer options, and payment and customer database management.

Nachteile

I wish there were a real function for a full customer database (for example - in the current database, when more than one person is included in a booking, the second person isn't reflected accurately like they don't exist). Also it'd be great if I could customize fields and other info in a database, like how many and which trips a customer has been on (even before I used WeTravel), etc. Perhaps an integration with Wise as well, to easily send money internationally straight from the WeTravel account.

Vorteile

I love the ease of use. [sensitive content hidden] is my account manager and he always checks in on me as well as listens to my concerns. The company has evolved in the years we have used them and they get better each year.

Nachteile

I want my user testimonials to be be searchable in search engine like google. Right now they sit on the WeTravel platform only.

Vorteile

WeTravel makes the entire guest management process simple (on both trip producer and client ends). I'm a sole proprietor and using WT is like having a fully staffed back office for all my administrative needs.

Nachteile

I have yet to find anything I don't like about the WeTravel system!

Vorteile

The integration is as easy as the sales team at WeTravel claimed it would be.

Nachteile

I prefer not to have to promote the name WeTravel when possible. In the past when I was using Peak 15, I didn't have to use the name or logo of Peak 15 on any of our communications. However, if I have to partner with a great company with great reputation and awesome product hen none better than WeTravel

Vorteile

You can do SO much with the free version of WeTravel. The primary way we use WeTravel is for trek registration and payment activities, and we can do what we need with the free version. It saves us so much time and stress. We love WeTravel!

Nachteile

We're a small business and the annual cost for the Pro plan is more than we can justify at this time. Being on the free version means - understandably - that not all of the cool features are available to us. That's a bummer.

Vorteile

WeTravel is really simple to use and implement, it's a low-maintenance option that can help you boost your sales and give an extra confidence component to your clients.

Nachteile

We are waiting for more updates regarding the software management is more flexible with the options you give for payments and for processing signatures per each participant not per booking.

Vorteile

Really easy to use and friendly with customer.

Nachteile

They should change when people select options for more that 1 passenger they can only input information for 1 and not for each traveler.

Vorteile

Best booking and travel reservation platform online

Nachteile

I do not have any cons. It's been good throughout

Vorteile

One standout feature of WeTravel is its comprehensive approach to customer interactions. From crafting detailed itineraries to processing payments, tracking transactions, and more, WeTravel allows me to efficiently manage all aspects of our customer engagements. Additionally, I'd like to applaud the remarkable responsiveness of their customer service team. In particular, I'd like to highlight the exceptional work of [sensitive content hidden] our dedicated account manager. She consistently goes above and beyond, demonstrating a stellar attitude and an unwavering commitment to assisting us. She's truly a rock star!

Nachteile

I would like wetravel to implement an option to accept other currencies through direct bank payment instead of only credit cards because the fees are high

Vorteile

It is intuitive, easy to handle and offers various options for our payment process as well as customer communication. Apart from that customer service is outstanding. Special thanks to [sensitive content hidden]

Nachteile

The verification process was a bit tricky. But with the outstanding customer service it has been solved easily.

Vorteile

It's easy and intuitive to use. Support is always available with short waiting times.

Nachteile

None

Vorteile

What I like the most of We Travel is being able to keep track of incoming payments. And the accessibility to the clients database in real time.

Nachteile

I do not dislike this feature. However, WE Travel representative will take up to 2 hours to answer to your questions via chat. On the other hand, once they answer to you they will also follow up via email to make sure your questions have been answer completely.

Vorteile

It is easy to use especially from the client side. Offering the "back-end" access for group leader is also a nice feature.

Nachteile

The back end data that manages and tracks payments and traveler information is unwieldy and difficult to get what is needed easily.

Vorteile

Payment plan option as this make travel accessible to everyone not just people who have credit cards

Nachteile

It integration with other travel specific CRMs

Vorteile

[sensitive content hidden]was my rep and she has been incredibly helpful and responsive. I just received a nice little note showing how to solve a challenge I'm having.

It was super easy to get it live and our customers have so far had zero issues making bookings or payments.

Nachteile

The software is still a bit immature and some things aren't so robust, but they're rolling features out very quickly...

Vorteile

Using it for years and worked with several different representatives. However, we have recently been working with [sensitive content hidden] and it has been a fantastic experience. Her background in the student tour operator industry provides her with a deep understanding of the unique needs of this market, which has been incredibly valuable to us. [sensitive content hidden] offered insightful ideas on how we can improve our business operations and better integrate WeTravel into our day-to-day interactions with customers.

She also provided thoughtful suggestions to streamline processes on our end when working with WeTravel, making it easier and more efficient. It's been a pleasure to work with someone who truly understands our industry and offers practical, actionable advice.

I appreciate the time she took to not only review the new upcoming changes but also how we can improve our use of WeTravel and all it's offering.

Nachteile

There are components that we use we could use via WeTravel in integrating the participant list for use of a rooming list where our clients can do room assignments. We know WeTravel continuously makes improvements and this is one that we are looking forward to in the future.

In Betracht gezogene Alternativen

Warum WeTravel gewählt wurde

Gründe für den Wechsel zu WeTravel

Vorteile

Lo que más me gusta es el tiempo de respuesta que tienen sus soportes, tanto los ejecutivos directos, como las demás areas.

Nachteile

Las tarjetas de crédito que fueron eliminadas deberían volver, era un plus para su organización.

Vorteile

WeTravel made booking our tour incredibly easy and efficient. The platform is user-friendly, and all the necessary information was clearly presented. Their customer service is outstanding, providing prompt and helpful responses to all our inquiries. The payment process was smooth, and we received our booking confirmation and voucher immediately.

Nachteile

Honestly, there was nothing I disliked about WeTravel. The entire experience from booking to the actual tour was seamless and enjoyable. Do

Vorteile

-Specifically designed for multi-day tours.
-Easy to use
-Dependable

Nachteile

-Cost could still be better, as we pay for both a monthly subscription and per transaction
-Customer facing UI could be updated and have more flexibility

In Betracht gezogene Alternativen

Warum WeTravel gewählt wurde

Gründe für den Wechsel zu WeTravel

Vorteile

I love the ability to create packages and itinerary, send them to my clients, and have them to do everything else from there, with minimal interaction from myself.

Nachteile

I utilize WeTravel for my safari company and my travel agency. On the travel agency side, I just wish there was a way to collect credit card information to pay suppliers without doing a transaction on WeTravel. On TravelJoy the feature is called "supplier payment" and it's designed to pay suppliers via their website. Everything is encrypted and you have to enter your password in order to view the card and billing information.

Vorteile

Great Customer Support via whatsapp, email, or phone. Platform easy to use Webinars available with interesting topics

Nachteile

Debit Card should be available in other currencies, like Euros, and not only dollars.

Vorteile

WeTravel is an intuitive system and makes it easy to use.

Nachteile

Does not offer client facing capabilities to download a reservation confirmation or status of a customers account.
If I have multiple week packages, I'm unable to transfer one reservation to a different week.

Vorteile

Presentation of tours. Data collection. Workshops. Efficient timesaver.

Nachteile

Ability to make a few adjustments to tour presentations - especially for student based tours.

Vorteile

What I liked most about WeTravel was the customer service, on-boarding and how user friendly the platform is to understand.

Nachteile

I have no complaints because WeTravel thought of everything and made their software user friendly.

Vorteile

It makes managing group travel, getting paid, and paying super easy!

Nachteile

There are no real cons. I guess the one issue I have is moving to the Pro version. I would love to go Pro now, but my sales just don't justify it right now. If there was a stair step pricing that allowed me to implement it now and I get charged more as I grow, I'd sign-up tomorrow.

Vorteile

Accepting credit cards, bank transfers, and payment plans makes it easier for clients to book trips.

Nachteile

Some users find the credit card and platform transaction fees slightly high, especially for smaller payments.

Vorteile

Easy to use and great support system with Dominique

Nachteile

Nothing - all is working well and support system sends update when new features are released!

Vorteile

The ease of learning this platform was a huge asset as I juggle a lot as a solo entrepreneur. The low fees and Stripe implementation I love and it's made collecting and processing a payment worlds easier than I thought it would be .

Nachteile

I don't likke that you have to run your first tour and get reviews to be vetted. Initially, I wasn't crazy that the reviews need to exist on WeTravel and so we must direct customers there, when it would be more profitable to have them else where. I'm glad I'm not a tour operator who needs reviews on Trip Advisor b/c this would've boned me. There's small tweaks in the platform which weren't obvious to me that I had to email customer support to ask how it works. However, customer support is very responsive and often I got a response in good time.

Vorteile

Hi like that the platform is not only a paiement platform but also a complete solution to optimize your trips and booking.You will receive a complete training session if you need and all your staff will have access to itAn other very nice part is that you really have a personalized relationship with the staff managing your account - they are super easy to contact, super knowledgeable and really friendly at the time to answer your question or solve your problems - Special thanks to [sensitive content hidden]
who have been working a lot in making our experience smoother and very friendly

Nachteile

it's actually not exactly about WeTravel - but the time it takes from making a wire transfer and receiving - it's inconsistent (it can take just 1 day or 2 - or about a week) To be fair it's more an issue with the international wire transfer than WeTravel themselve

Vorteile

Wetravel allows our business to focus on providing the service that is needed and takes care of our user registration, payment processing etc in a very seamless way. It is easy to train team members, provides a great user experience, and simply embeds in our website.

Nachteile

Wetravel does a great job adding features on a continuous basis. There seems to be some confusion with users coming back to the platform, causing double registrations on certain programs as the user often forgets that they already made a wetravel account and registered for a trip.

Vorteile

Since we discovered Wetravel, our booking process has become streamlined and much easier to manage. We spend much less time on the phone and email handling customers as it's a one stop website for information and booking!

Nachteile

I can't think of anything that I could suggest to make the process easier.

Vorteile

It has a great payment solution, a great and accessible team, and a company that is always innovating and looking to improve things.

Nachteile

Everything is perfect, so far! Keep up the good work.

Vorteile

Rapidez para procesar los pagos a nivel internacional

Nachteile

Que no se pueda pasar un link para pagar el saldo

Vorteile

Me ha facilitado el cobro a mis clientes y mostrarles los tours que hago de una manera entendible, sencilla, clara y visual.

Nachteile

El tiempo de procesamiento de pagos, pero es algo que sucede con otros proveedores.

Vorteile

The itinerary process is very intuitive. The leads tracking system through the brochure feature has also been very helpful. I would also add the speed for you can create invoices for clients has proved to be very useful for our team.

Nachteile

There is not a library of itinerary events. It would be great if you could save certain itinerary days and add them to any itinerary.

Vorteile

Ease of use and competitive payment processing fee. Ability to auto-bill future payments due was a significant benefit for our business. Ability to customize packages

Nachteile

No negatives noted, the product suited our needs

Vorteile

Ease of use for customers and for myself!

Nachteile

The fee is higher than others in the industry but the amount of man-hours saved has been invaluable!

Vorteile

I like the fact that our clients can easily and with confidence make payment for their service directly through our website even if it's at the last minute.

Nachteile

What I like least about We Travel is that I should have incorporated the system into my business much sooner than I did.

Vorteile

I am able to adjust sales to my needs and the needs of my clients.

Nachteile

I am not able to personalize products in the same line with different prices under the same link.