WeTravel

Vorteile

WeTravel continually improves, builds useful features, and is a solid system (uptime is impeccable). We love the genuine support and service WeTravel provides. The new features make all the difference in continually streamlining our workflow as a tour company. Our Account Manager, Antonietta Robino, has been truly a valuable resource! We had a meeting today about a variety of things, but she happened to mention one new feature now provided that wound up saving us at least 20 hours of time per tour we offer! Worth the call for that feature alone!

Nachteile

I quite honestly do not have anything negative to say! Though no product is going to be perfect, we researched numerous products before choosing WeTravel. We continue to research products to ensure what we use continues to meet our needs--- and WeTravel always comes out on top for us!

Vorteile

What we like most about WeTravel is how intuitive and powerful it is for both operations and the end user. The reporting tools are extremely useful and give us clear visibility over payments and performance. Creating both general trips and individual trips is simple and flexible, and the ability to add custom tasks and questions has significantly improved our user journey. These features make the checkout process on our website smooth, clear, and stress-free for participants. Managing the funds we receive is also very easy and transparent, which saves us a lot of time and reduces errors. On top of that, the constant and outstanding support from [sensitive content hidden] has been invaluable, she keeps us informed about important updates and improvements that could impact or enhance our operations.

Nachteile

Honestly, there is very little to dislike. Occasionally, some advanced features require a short learning curve at the beginning, but the support team and available resources make this easy to overcome. Additionally, while the reports are extremely useful, we would love to have more detailed breakdowns; such as dropdowns showing how many add-ons were purchased, rather than only total quote numbers.

Vorteile

The trip platform is nice and easy to work with. I wish I could say the same for the main office who runs the actual company. Read our cons section below.

Nachteile

Payments and main customer service is horrible. It took days which turned into a week plus to have accounts verified. Eventually we had to refund customers and go with a different platform.

Vorteile

Perfect Customer Support and Payment Processing, now is time to develop the supplier management process

Nachteile

Sometimes the time to acquire a SEPA transfer is too long, maybe can be optimized 6 days is too many but it's a detail,

In Betracht gezogene Alternativen

Gründe für den Wechsel zu WeTravel

Vorteile

payment processing is convenient for me. Customer support is also super helpful. Not sure if it has been helpful in my case to not send a link to book.

Nachteile

For my needs at least, not enough flexibility to do what I need to do. For example, the ability to book a date/program in the past. Sometimes we will start students in the class and need to make booking and invoice and we are not able to with WT. Not being able to separate customers by start date/event would also be super helpful for me. I realize we are using WT as it was not intended so it has been difficult and I still have to juggle WT and a separate CRM