Map My Customers


Map My Customers Logo

 

35 Bewertungen (4.5/5)
 

Map My Customers is a cloud-based customer relationship management (CRM) tool for sales teams working in the field. Key features include sales automation, route generation, sales funnels, email automation, territory grouping and reporting. A mobile app is available for Android and iOS devices.

Map My Customers shows customer locations on a map and then generates routes for visiting leads. Users can add pins on a route to optimize travel, choose a starting location and set schedules. The solution also offers automatic reminders that sync with calendars, automatic check-ins, note keeping, photo storage, custom fields, data filtering and sorting.

Users can categorize customers by product type, salesperson or drawn shapes on the map as well as toggle layers on and off. Sales funnels can be created with up to 8 lead stages to segment customers into. Users can track percentages and deal amounts as they progress through the stages.

 

Map My Customers - Leads funnel
 
  • Map My Customers - Leads funnel
    Leads funnel
  • Map My Customers - Email automation platform
    Email automation platform
  • Map My Customers - Prospecting
    Prospecting
  • Map My Customers - Smart routing
    Smart routing
Unterstützte Betriebssysteme:
Webbrowser (OS-agnostisch)

35 Bewertungen über Map My Customers

 

Verifizierter Rezensent Branche: Architektur & Planung Anzahl der Mitarbeiter:  13-50 Mitarbeiter Mitarbeiteranzahl:  13-50 Mitarbeiter

18.11.2019

18.11.2019

Quelle der Bewertung: Capterra

getting better

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the overall MMC experience has been ok. When out in the field it is a bit slow to connect. MMC dropped the email blast and I really enjoyed that capability but I have found another external service for that and very happy with it.

Vorteile

most of all i like ease of use, its very helpful to locate clients nearby when on a road trip or location. I wish we could set some defaults when adding a contact such as country. I am in the USA and it would be nice to have that as a default. also, I would like to be able to move some of the fields to suit my needs, it takes up time to scroll down the page to find the field you want

Nachteile

Sometimes and it seems when I need it most it wont connect in the field so I am constantly waiting for the software to work in the field compared to my office wi fi where it performs perfectly.

Damien F.

9.3.2018

9.3.2018

Quelle der Bewertung: Capterra

Having just taken on a new product, I am on the road again. Searching for a Route Planner....

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Much more efficieny use of time, both on the road and at the planning stage.

Vorteile

Following previous bad experiences with various apps that look beautiful but fail on functionality, I have to say this is a fabulous piece of software. Having not had to plan road trips and cold calling for a some years, I felt sure there must "be an app for that". Wow, this is it. The ability to maximize one's time and search for new prospects in a given area is fantastic. There is an automatic check-in feature and an email/app notification of overdue reminders for use when follow-ups have been scheduled. Brilliant. The customer support is world class, I cannot fault the enthusiasm of the team in helping me get set up. It works on both Desktop (for me Mac) and mobile. The iOS is stunningly beautiful, whilst the Android app mimics the UI of the desktop. I understand a new Android update is coming inQ2. Not complicated, but feature reach, it is a little difficult to learn. I have only been on this for one week and had great help from all at MMC in getting up to speed. Nothing is too much trouble for them. Any field sales professionals should try this - it works. I also tried Badger but have been swayed by two things - the clean modern UI and the support. Thank you Steve and all the team...

Nachteile

There is a lack of consistency in the date format across the app which drives me nuts. I am sure they can fix it. e.g 4/3/2018 - in the States that is 3rd April but in Europe the 4th March. In some parts of the app, it is shown as 4 March 2018 so it would be great if this is carried throughout as much of the data in the app is for contact management and date relevant. As stated in the previous paragraph, I am only in week one and will have more to say in a couple of weeks time so will update the review then.

Abigail R. Branche: Finanzdienstleistungen Anzahl der Mitarbeiter:  501-1.000 Mitarbeiter Mitarbeiteranzahl:  501-1.000 Mitarbeiter

5.4.2019

5.4.2019

Quelle der Bewertung: Capterra

I use this app EVERY day and have recommended it to my entire team

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Very happy with it and will continue to use!

Vorteile

Clear, easy, simple, straightforward. These are a few things that describe MMC. I came from using road warrior for one year over to MMC at the suggestion of 2 other account managers on my team. Since then I recommend it to my team of 10 and we will be hosting Trainings on it as well. We love that we can color code our accounts, make notes in individual accounts, and add unlimited stops. I'm definitely a convert!- road warrior has not been touched for months now!

Nachteile

My biggest complaint may not be because of MMC, but I think it might be, because I did not have this issue when using road warrior - ever. -About 8 times out of 10, when I go to map and am routed over to my map app, it will only show as "preview" it won't let me click "start" so I have to copy and paste the address over to Google maps. It takes time out of my day. Again I don't know if this is on MMC, but it seems to be.
Also, sometimes it maps the locations I put in incorrectly and if I don't double check will take me waayyy the other way out from where I'm needing to go (this has actually happened before on a long day where I forgot to check! Took me 20 min the opposite way until I noticed!)
Would love for there to be a search option for us to search stores which may be our accounts. As in you sign up "Tires To You" and search "Tires to You" on your map and it pulls it right up from Google maps, instead of having to type all the info in manually. This is one good feature road warrior had.

Jonathan P. Branche: Automotive Anzahl der Mitarbeiter:  13-50 Mitarbeiter Mitarbeiteranzahl:  13-50 Mitarbeiter

15.8.2018

15.8.2018

Quelle der Bewertung: Capterra

Excellent straight forward app with good support

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The overall experience with Map My Customers has been great. It's our solution to track our company's field reps and our customers in one program. We were previously using two different programs to complete this task and it was more difficult and time consuming for our reps to operate.

Vorteile

I'm most impressed by the ease of use of this application. The mobile (ios) platform is simple and intuitive. It's easy to get around and the features they have work very well. It's easy to narrow down customers by specific fields or by geographic location. Their support team is also fantastic. Whenever I have had an issue they are quick to respond and are always looking for feedback on how they can make the program better. If you have any suggestions, they will pass the information along and it may get added to the product roadmap.

Nachteile

The desktop version of Map My Customers is more clunky and I've had issues with it freezing on me. It's also less intuitive, but it does have more features available, like reporting. I have been told the desktop browser version is getting overhauled soon, so this may resolve these issues.

Ryan W. Branche: Öl & Energie Anzahl der Mitarbeiter:  1.001-5.000 Mitarbeiter Mitarbeiteranzahl:  1.001-5.000 Mitarbeiter

18.11.2019

18.11.2019

Quelle der Bewertung: Capterra

Great source that’s only getting better

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Keeps me well organized, gives me alarms for when I need to reach out to customers, and plans my day.

Vorteile

How organized, and efficient it makes your time, and day!

Nachteile

All the updates makes it so I can never log back in, and it has always been very challenging to do the updates.