Elation Health
Über Elation Health
Elation Health Preis
Elation Health bietet keine Gratisversion und keine kostenlose Testversion.
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- Branche: Medizinische Praxis
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Intuitive and a Huge Timesaver
I have used Epic and Cerbo. Epic was lots of screen changes to enter information. None of that in Elation. Cerbo is basically a blank canvas, overkill for most things, and a separate filing cabinet drawer for everything making finding anything difficult. By comparison, Elation is SO. EASY. Saves time, less aggravation, more complete charts. I am so happy I started with Elation as I have no intention of changing.
Vorteile
I love that I don't have to think about a chart layout while I am charting as the layout is already set up and you only need to fill in the boxes. It is very intuitive and the descriptors they use make sense. And everything is on one page! What to look at a previous chart? You can have it open right next to the chart you're working on. Same with labs. You can write a referral right from the chart and send it straight away. Most user boxes in the chart can easily be dragged and rearranged. Everything is easy, logical, and intuitive and thus a huge timesaver.
Nachteile
When you are typing in a box, you have to hit "shift + enter" to move down a line and not down to the next box. That's really the only trick.
A con is that there is a little "x" in the bottom right of a box and if you accidently hit that, everything in the box is gone and there is no "ctrl Z' to get it back. You'll learn not to write long boxes because of this. Complaints about this have not resolved it.
No Fullscript integration.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Poor Onboarding and Customer Service
Onboarding has been a nightmare. I have had Elation for three months now and they still have not built my charts. That was the only way I was going to move EMR's-was if I didn't have to build all my own charts again. I was not given correct instructions for data download/upload and it has caused a huge lag. I have had to pay to keep both my old and new EMR open so I can have access to my patient data. I am having to build my patient charts as I see patients so they are not blank. I had a very kind onboarding person and she was very communicative. However, I think they may not have trained her properly or the entire system is not setup well. I have been handed over to the tech team and told some type of "retention" team was going to help as well. Have not heard from them yet.
Vorteile
I like the fact that you can prescribe through SureScripts.
Nachteile
The lack of customer service. I have been handed off several times.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Terrible experience and getting worse
Difficult- regret using them, I did not expect them to remove the very features that I required in an EMR and very clearly communicated to them at onset
Vorteile
When I joined they had great auto text reminders for appts and a great option to hire a part time employee
Nachteile
Choosing Elation for my business has resulted in significant and immeasurable losses in both time and money. I had stringent criteria when selecting an EMR, and Elation met those needs initially. However, once I was fully integrated and reliant on their system, they removed key functionality that had been a dealbreaker in my decision to use their software. Their proposed solution was for me to hire additional staff to handle the added workload this change created—a costly and inefficient resolution.
When I found an alternative software solution that could bridge the gap, Elation would only permit integration if I first paid for software development time (a reasonable request I was willing to meet), but on top of that, they demanded an additional $500 per month, per provider, indefinitely. This meant I had to pay a substantial ongoing fee just to mitigate a problem Elation itself caused by removing critical features that were in place when I signed up.
On top of that, Elation has redefined what it means to be a part-time provider, further increasing my costs. Originally, the part-time rate applied to providers seeing patients for fewer than 10 hours per week, a condition I verified before subscribing. Without notice, Elation changed this definition to any provider logging into the system more than three days a week will be charged as a full time provider. This means I will be forced to pay full time access for my provider, who only sees patients for 2 to 5 hours per week, I cannot disallow her from simple tasks like checking her schedule or reviewing lab results. This is a completely unreasonable and arbitrary shift.
Customer service has become practically non-existent, leaving us with little support or recourse. Overall, partnering with Elation has proven to be an enormous mistake, leading to substantial operational and financial setbacks.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Elation EMR for our small physician practice was a bad experience
I agree with the other reviewers that customer service leaves much to be desired. Mine is a very small physician practice and I chose this as my first EMR because I thought it would be a good fit for small practices. This company is not interested in working with small businesses or trying to improve their product or pricing to fit the small practice experience. They actually seem to enjoy flexing their muscles to force you to do what works better for them. It was a very disheartening experience to say the least and I hope others can learn from my experience. There are plenty of good / better products elsewhere.
Vorteile
It is a decent basic medical chart with note storage and prescribing.
Nachteile
The layout is not very user friendly - you often cannot find key information at a glance and cannot flag important patient data points to be visible when you open the chart.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A Physician review
It’s been a wonderful experience. The people are amazing and have always been helpful and caring. The software is excellent, I love it, lots of features that help me get my work done. Just fix the app!
Vorteile
What I like most about my Elation software is that it’s quite intuitive to use. It feels like it’s built for a doctor. It works how it’s supposed to! It has everything laid out exactly how I want it. This software clearly was made with a lot of input from a practicing physician. Having used several EHR’s over the years, and hated all of them, I truly & absolutely love Elation. It’s fast and it thinks like my brain does.
Nachteile
The smart phone app. No good. It doesn’t have enough features to really be useful. I can’t send prescriptions, which is terrible. I can’t see my schedule, I can’t make appointments. All it does is text message and often times that doesn’t work at all. I get very frustrated with it. This is something I really want and need. It’s been 2 years and I have zero improvements in the app. I’m not happy with that. Everything else is awesome!
- Branche: Medizinische Praxis
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Terrible Customer Service
EHR itself seems good, however without adequate customer support (beyond the onboarding period) I cannot recommend it.
Vorteile
The platform itself is intuitive and user friendly. Certainly there are some kinks and room for improvement in the interface itself, but overall good quality product.
Nachteile
Customer service and support is abysmal -- this is the primary reason for the 1 star review. Why is customer service experience is so poor in a product that has been out for so many years?
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Awesome easy to use product!!
Awesome! Elation has already made my clinic days run smoother than they were when I was using a different system for the last 2.5 years. I am running my clinic solo for now - scheduling/billing/inputting patients/refilling meds, and Elation makes this doable.
Vorteile
Elation is wonderful. I even told my non computer savvy father that it was so easy he could learn how to use it. I could probably run my clinic without any support staff because Elation is so intuitive and easy to use. I am constantly surprised by the ease.
Nachteile
Haven't found anything yet! I will let you guys know when I do.
In Betracht gezogene Alternativen
AdvancedMD EHRWarum Elation Health gewählt wurde
Started my own clinicZuvor genutzte Software
Oracle Ambulatory EHRGründe für den Wechsel zu Elation Health
Seemed easy and intuitive. Had the services that I was looking for.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Terrible customer service
absolutely terrible customer support, i feel stuck with them and wish I could get out.
Vorteile
prescribing medications in the emr is ok
Nachteile
customer service is just terrible, they removed themselves from google so that you can see how poorly they were being rated
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good Option for Small Office
Vorteile
Easy to use, easy to set-up. I have used for 2 years and happy with product
Nachteile
Sometimes slow and templates not designed as well as I would like. Forms to patients not great.
In Betracht gezogene Alternativen
Epic- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great software, poor customer service
It’s a great software, initially had issues and were not very responsive but since then has been quite smooth and overall satisfied- and I’m hard to please.
Unhappy only with mostly provider service when ongoing issues and cannot speak to live person. And lack of follow through on options such as online booking they had explicitly stated upon signing up.
Overall cost justifies the ease of use and time saved for physician.
Vorteile
Ease of use, easily accessible Pt info on one screen, few bugs/glitches, user friendly- very good compared to multiple other EHR I’ve used
Nachteile
Have to pay for billing software in addition to elation fee, ZERO discount for mid level prescribing practitioners, Absolutely no way to co tact them except via email re: issues which is very frustrating and have maybe 1 times out of 10 actually gotten back to me within their designated timeframe to rectify an issue/problem. When signed up 4/2017 salesman told me would be rolling out online booking for established patients over the summer. 12/17 still haven’t heard anything about offering that option
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Customer Support
I would like to use the platform but customer support is pathetic and no live interaction.
Vorteile
I very much liked the platform and ease of use right up until I had to deal with customer support regarding a matter moving practice. It has been pathetic since with only generic responses, no availability of live interaction even with people with whom I previously - recently - had live interaction.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Grateful for a positive experience
I want to take this opportunity to thank you for helping me set up my EHR Elation and integrate it with spruce, electronic fax and labs, it has been a grueling process to open a clinic in 3 months. I wanted to thank you for assigning me to [sensitive content hidden] who made my transition easy and troublefree, whenever something wasnt right she took the initiative to fix it quickly and communicated with me regularly. She even made herself available by cell phone after hours and on weekends. That is a level of commitment and dedication that reminded me of myself as a physician, however, I expect that from myself I dont expect it from others because the world doesnt usually work that way. The number of people that I know commit themselves are the ones that deserve recognition and make the physician trust building experience soar. Since I met [sensitive content hidden] I have told no less than 200 doctors about Elation through my discussion groups and now I am encouraging my Immunology partner to adopt elation through a customized process, something [sensitive content hidden] was happy to assist with right away. My experiences with other EMR systems in 20 years of practice have been a mixed bag, this is the first time I enjoy using my software and share it with every patient. I believe that a person needs to show gratitude when he receives this level of service because it isnt common especially in technical support. It has been an experience for me beyond my expectations and I am pleased. Whatever training program you
Vorteile
flexibility, customer service, affordability, features are loaded for what i want, customizable, easy to use
Nachteile
i didnt find it sooner than the last 6 months
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Staff-Centered EHR
Vorteile
Elation is staff-centered! Set-up, customization, and deployment is great. End users can quickly learn the system as it is easy and intuitive.
Nachteile
Being a newer EHR, there is always room to add new features. But the Elation team is great at listening to enhancement requests and getting them added quickly.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Amazon of EMRs!
I would pick this over any other software with multiple offices. There is a very common software that is very costly and very popular and also very aggressive but I did not like it. This software has a very cumbersome way to do things.
I want to elaborate Elation in more detail.
Great advantages:
One screen has all features.
Summary on l side- a must
Note on r side.
History in middle and all the tabs on the top.
Passport function works great for patient communication.
L top- has passport , Name, age etc.
Pharmacy selection is great- easy. All ready to pick.
ERx function is fast.
It shows you date of next visit.
All summary available to see at visit.
Best and unique feature: All MIPs needs are at the begining of each visit particular to the age and sex. You click and satisfy from the same screen. Clicking is one click only and very fast. There are softwares that will do this but will take you to many screens.
It is great for diagnostics that you work from same screen. More screens makes you forget when you are very busy.
Interface with hospital and Quest work great and they are free!
Even all hospital radiology reports are here as soon as they are signed off by radiologist. This interface was custom made for me at no cost.
I can tell you- Elation staff is super smart.
Customer service is not needed much as everything works great!
Reports look great. Bulk refills are a breeze.
Very pleasant and professional colors.
Vorteile
It has been a 8 months since I have started using this software. I used to have Soapware EMR for 18 years. Soapware had to shut down as the owner was getting to that age and older softwares are not easy to upgrade. I looked at 15 softwares before I picked Elation. I knew what I need as a busy primary care Internist. My staff and I are extremely happy that we ended up with Elationhealth. Everyone loves Amazon as the website is very robust and user friendly. I now can say that Elation is of that category. I am not getting paid to update my review. Some of the most popular EMRs are very cumbersome and so at the end of the day it is exhausting to finish the work. Elation is so easy that you can see your full load of patients and complete every note, even the most complicated patient's notes within 2 minutes. This includes visit note, all 10 rx local and mail, 3 referral with faxing all records to each, all orders for 5 different problems with ICD codes and all MIPs requirements. No software does all these. The best thing I see is that there are not any glitches. There are softwares that will do all these but at the end of the visit you will feel exhausted. This software works from one screen and with just one hour of use and not even much training you feel comfortable.
There are softwares that will make you work a ton for every new visit. I have saved all rx I use and all Orders I give so I can reuse them forever now for all future patients. Very fast now!
Nachteile
There is not much to dislike. I was little nervous about interface with billing software but it has worked great. I picked MD connection for billing and that is another robust software. As soon as patient leaves and I send the bill to MD connection- it reaches real-time. Most complete softwares have many glitches or may have one side powerful and other side weak. This combination is great and my billing staff loves billing software also.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
I am glad!
Vorteile
I have used Soapware for 20 years. I really liked Soapware for its speed and ease. Soapware unfortunately is going out of business. I watched demonstrations of about 15 software companies. I am writing this review to help others in my shoes. Most software companies are about 20-25 years old and have similar technology as Soapware. Older technology is somewhat rigid. I am glad the sales person from Elation was insistent and honest. Elation is a pleasure to use. I have not heard many doctors saying this. Certain features are great. I am able to work from one screen. I am able to save all thousand rx an internist or family practice doctor will write in the format I want very quickly- 90 days with one refill. I am able to have my staff save the initial rx in this format with one click and so when it is time to bulk refill, it is very easy without errors. One feature that most softwares don't provide is your order sets. Most softwares have a cumbersome way to recall what you commonly order for common complaints. With elation I am able to save my order-sets for many complaints one time and reuse them again and again with two clicks. This is a huge advantage. Many softwares will tell you, they can do it but it is not always easy. With elation you can keep one common template or you can use specific template or you can use many templates together. Once you pick medicines or order set, it immediately becomes part of your note. It is a new generation and smart software. Lab interfaces are free of cost and work great. Abnormal results are colored different. I love the trending feature that is great. It shows last 3 labs on the results without you clicking more. You can mark the abnormal results and they come to the current note automatically. Now this is unique and amazing! It is a true cloud based system and so it is a lot faster than Soapware. I would avoid remote desktop based software. It has directory of local doctors so you don't to manually store all your consultants. The best function will be MIPS. According to patient's age and gender, Elation prompts MIPs requirements right in your note and with one click you will satisfy it. This is very smart! These are the few reasons I selected Elation and I am glad. There is no learning curve. Any one who can use an e mail account can use Elation. It has a very soothing color combination and all windows on the top are labelled also unlike a very crowded software with lot of confusion on the screen. I love it so far. We doctors work very hard and so we need a very easy and robust software like Elation.
Nachteile
Elation is an EMR alone and that made me nervous. Interface between Elation and MDconnection one of the billing software recommended by Elation works great according to doctors I talked to who are using both. This is a minor issue compared to the fun of working with ELation EMR.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Pros and cons after 4yrs. This program is out of dated. Needs to update.
I wanted to support a small local company, and wished many local physicians are connected. But Elation EHR is not updating by themselves, and it is getting out of dated.
Vorteile
East to use. No special training is required.
Nachteile
As a family physician, I have to review tons on consultation notes and labs, radiology, vaccine..... It is very hard to review the records due to the way of chart which is already built-in.
If I review visit notes, I have to scroll down all the way to the end...... It takes so long, and my eyes get tired in rolling over all screen.
Also this program is hard to get along for this coming new generation. It is hard to monitor messages between providers and patients. When I email a message to a patient, there is no outbox to follow up.
When patients send me messages , there are no inboxes.
This is out of date.
Also problem with integration. Common vital sign machine and scale is not being integrated. I contacted them once. They charge $5,000 per one device. It's ridiculous. If you want to save labor and time, the machine needs to be integrated with software. The purpose of EHT is to make work effective. If the software doesn't support it, it is out of date.
I used it for 4yrs, and feels comfortable. But unless the software is updated, it is not worth it.
Also support is problem. I have to send a message urgently if I want to talk to someone.
If I send a message regularly, I don't hear it for long.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy and simple but not very powerful or robust
Underwhelmed, overcharged. Switching to Cerbo or maybe AtlasMD or Akute Health
Vorteile
It's true you can figure it out in an hour or less. Very simple.
Nachteile
It's very simple. You can't customize anything at all about the look or layout of the information. Don't like the order in which information is displayed on the left side of the screen? Get used to it.
Want to send a fax? You can, you just have to call it a referral, no matter what. So you if you want to fax something that isn't about a particular patient, you have to a create a fake patient called Mister Fax or whatever you like and then go into that chart and refer Mister Fax to whatever fax number you wanted, upload the file you wanted to fax into Mister Fax's chart, and attach that to the referral. Just as an example. So yeah, you can "fax out" as they say in their marketing.
Also missing some obvious functionality. For example, when you're in the patients chart it says when any upcoming appointments are, in blue like it's a link. If they don't have an upcoming appointment, it says no upcoming appointment, and it's still in blue like it's a link. But it isn't! Wouldn't be obvious to make it so that you can click on that and schedule an appointment? So you tell support your brilliant/obvious idea and they say they'll put in a queue of upgrades to consider and it never happens.
I also don't like that the price went up from $275 to $350 a month with absolutely zero improvements in the product. Then they got a bunch of Series C financing and guess what? Still, nothing is improved.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Elation EHR - The premier EHR for direct primary care practices
It has been a pleasure to use ElationHealth. I don't have as much input into its features as I did with smaller companies' products, but it is a mature product and is the best one for direct primary care charting in regards to ease of use and GUI and logical layout.
Vorteile
Elation integrates (connects) fairly well with Hint Health, Spruce and MDScripts and Quest Labs.
It is quite intuitive.
E-prescribing is the best feature by far and most used.
Charting makes sense.
Reverse chronological chart notes imitate paper charts most closely.
Patient summary panel is very helpful.
Patient engagement software for relaying lab results is intuitive.
Nachteile
The patient engagement portion (called Passport) is fair, but needs to catch up with the rest of the software.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Elation is intuitive to use
Overall it has been good. Customer Support answers quickly, but honestly we have not needed much customer support.
Vorteile
Overall it's very easy to learn and teach new staff. Most staff members can be up and running with 1 hour of training or less. There are not a lot of screens, which makes it easy to find things. Honestly, it's easier to find items than in a paper chart. Templates are easy to create. We have used the patient forms templates to use for new patient paperwork, helping us minimize data entry.
Nachteile
As a surgeon, some of my schedule happens at the hospital. There is no way to create surgery slots that don't also send appointment reminders to patients, so it must be entered as a "meeting" and it doesn't link to the patient account. I have asked for a fix for 2.5 years, but it appears to be low on the list of upgrades.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Glad we switched.
Very happy that we made the switch.
Vorteile
E-prescribing and the activity dashboard are my most favorite features. They are very intuitive and do not take a lot of training to master.
Nachteile
Medication interactions are too restrictive in the e-prescribing even on the setting for only major interactions.
Importing our old program into Elation was not to my satisfaction. I have to go to my old system and import the record into Elation manually for EACH patient.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
This Ehr system has everything you need to run your practice and is kept up to date .
When Soapware stopped this EHR is better , more up to date , great support , easy to use and good value for your money
Vorteile
prescription of medications including scheduled medication , so easy to use and up to date all the time. Telemedicine which is a new feature and very easy to use and has great video . If there is issue with the software , it is quickly addressed .
Nachteile
I Cant think at this moment issue with this software.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very good and reasonably priced EMR
Excellent. The implementation was easy and the migration of the charts from our old EMR was excellent. We use it daily and is very reliable. I love that is web-based. We do not have to run backups and the records are always safe and accesible.
Vorteile
Easy to use, very complete. Always reliable. Very few times have got interruption of service.
Nachteile
I wish sending records could be easier. It is not possible to fax records larger than 20 pages.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
DPC documentation
I have had an excellent experience using Elation Health EMR. The connection to patients via passport or video visits has been easy to create. The time spent looking at the screen with patients has decreased over time as finding information is certainly much easier and more organized.
Vorteile
This software is pretty intuitive and runs right out of the box. there is some customization that can be done that can be deployed very easily.
Nachteile
There should be a few options to create customizable macros that can assist with speeding documentation.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Happy user
Vorteile
I love the Passport option for patients to directly communicate with me
Nachteile
There's not much I don't like about it. It's very functional for adult primary care
In Betracht gezogene Alternativen
EpicWarum Elation Health gewählt wurde
Elation is better and offers moreGründe für den Wechsel zu Elation Health
Specific scope and lower cost- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Data Migration Team Is Terrible
Terrible customer service and no one takes responsibility. I addressed my concerns with leadership at Elation and this accomplished nothing.
Vorteile
I like the ability to set reminders and track follow up.
Nachteile
I have lost so much data from my previous EHR that I never would have switched. The data migration team told me on several occasions that data could not be used or mapped into the charts. I hired an independent analyst who had to explain to their team how to map the data for migration. The third component of our data migration included all of patient medication, allergies, and history. Elation's migration team insisted this could not be done. The independent analyst recognized that it would be a lot of work and take a time investment, which is why Elation's team did not migrate the data.
Additionally, during the minimal data migration they did do, Elation's team managed to miss every single deadline by weeks to months. We were told countless times that something would be done by a certain day or that we would receive a status update by the end of the day. My staff made repeated calls with no response.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
So far, there isn't anything better available, but that's not saying much
Vorteile
the search function is intelligent and well-implemented
free integrations with lab interfaces to allow lab data to be imported as data instead of as images of faxed pages.
Nachteile
The thing about it is that I am also a programmer. I work on web design, UI/UX, and frankly the UX sucks. But so does every other EMR.
For many reasons, these companies just don't give a shit about the physician user experience, and things that are mainstream in other areas of tech (like a11y, typographic rhythm/size/width/readability, text contrast, material design, etc.) are totally foreign in the medical space.
There is no mobile version on the web (they recently launched an app in the app store for iPhone, because apparently they think it's still 2011) - it's just the desktop site that requires you to pinch and zoom because no one there cared enough to write media queries in their css.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
I am so happy!
I am able to work faster without errors.
Vorteile
I recently had to change from Soapware to Elation EHR. Soapware has shut down. I did demonstrations for about 15 software companies like some of the old ones but very popular ones. The biggest mistake a doctor can make is to go for an older software, that is clunky and slow. Never pick a software that has remote desktop connection needs. Those will be old and slow . I am glad I picked Elation. This is a cloud based software and is a pleasure to use. My staff and I had hardly a day of learning curve. It is a very smart software and very user-friendly. There are many software companies but many of them are cumbersome and slow. Elation is great and we love it.
Customization is very easy and once you do it you can work at a super speed. The only way a doctor can survive is to work fast at computer and pay enough attention to the patient before that. There are no phone calls from pharmacies. In a short time I have made many rx and orders templates that are reusable for future common complaints.
Just from one screen you are able to mix, match and patch to finish a complex note in two minutes including all 10 rx, 5 diff orders, 3 referrals, send the bill and close a note.
My staff and I both are excited and very satisfied with the performance. You will not go wrong with this software. Interface with the billing software is working great. It is not always necessary to use a complete software if that software is old and clunky.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Easy to learn and a joy to use - Highly recommend ElationEMR
Vorteile
Very intuitive and easy to learn and use. Our practice has been using Elation EMR for that past 5 years and has been very satisfied with it. Implementation was fast and easy with excellent support. I trained my staff with a 7 min screen capture video and they were up and running. Doctors went in without any advanced training. I suggested they see 2 patients per half day with Elation on their first day and the rest still with paper charts. Most of them came back and said, "It was so easy, I just saw all my patient in Elation." Support has been excellent throughout. As the company has grown, support has been a little less immediate and personal than it was in the early years but remains prompt and excellent. I think we've only had a couple of downtimes in the past 5 years and never lasting more than 10 minutes. It does lack some features found in more established systems. These include no health maintenance tracking or reminders and no ability to template recurrent tasks. Nevertheless, it is a powerful system and a joy to use. I highly recommend Elation EMR for a small to medium sized practice looking for an easy-to-learn, easy-to-use system.
Nachteile
Development of new features has slowed as they've expanded. It seems the burdens of meaningful use and other mandates has interfered with evolving new features as quickly as I was hoping to see them.
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to migrate to, fits most needs for medical charting
Affordable and fits basic charting needs
Vorteile
Easy setup/migration. Sales and support are very helpful. It fits most of our needs for medical charting.
Nachteile
Patient portal is not "family friendly" (parents with multiple children need to create and remember unique email addresses/logins for all). Minor updates are needed, like ability to add Handouts to visit note templates, attaching files to Passport message replies, etc - not major things, but requires our staff to repeatedly take extra steps/time to chart without these features.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
They "get" us!
Vorteile
Ease of setup and use, and great for the frugal MD. We have adapted it to our general surgery practice and have used it for 3 years. Our billing service logs on and "harvests" our charges each week. The chart check system makes followup easy. Adaptable templates. Easy compliance, with help from the company if you want it. We have seen several practices fold or have to sell to a local foundation after spending a million dollars on a system that is too big.
Nachteile
Can't delete obsolete tags. Can't put in a short introductory phrase, like phonetic pronunciation of a last name at top--has to go in tags and stays forever.
We are a referral practice rather than a primary care practice, so I wish I could list the referring clinician closer to the top. I wish we could name our own report headers. But really, these are minor compared to the value for the money.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good entry-level product
We decided to discontinue with Elation Health for a variety of reasons: customer support wasn't great, there was no analytics or robust reporting, and it wouldn't have allowed us to scale our business in a way that we envision for our company. It is a good entry-level EHR software but is not robust enough for our needs.
Vorteile
This software was easy to implement and the features and functionality were relatively intuitive. Everyone on the team was able to figure out pretty quickly how to use it and we were able to deploy it quickly.
Nachteile
There is no data analytics so it is not possible to track trends. There is no billing functionality so it is not an all-in-one software. Reporting was not robust. Not many other products integrated with Elation Health which made it challenging to develop our processes.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent Product
Vorteile
East to learn and use. Very intuitive. Built for everyday practice.
Nachteile
Needs a way to do reporting on visit note types (More robust reporting options).
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
One of the best
Vorteile
I tried 15 software including some of the most popular ones. Elation to me is one of the fastest to use and pleasure to use. I finish all my notes at the time of encounter.
Nachteile
They need to have better tech support. Fortunately unlike many other software you will not need much tech support. It runs smoothly.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fair EMR for small practice; however good luck trying to get your data exported once you...
I'm absolutely disgusted at how once discontinuing my service it is an IMPOSSIBLE TASK getting my data exported with absolutely no assistance from customer service. I have been trying to deal with this problem since early May and it is now July 13. Incredibly frustrating and I would not recommend this product to other physicians.
Vorteile
Installation fairly easy and had decent integration with Spruce and Hint software for direct pay practice
Nachteile
Clunky user interface, not physician-friendly, hard to send large volume orders without many keystrokes/order entries, cannot send multiple letters/documents simultaneously to others
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
User friendly software
Excellent
Vorteile
Easy to use and train other people.
Self explanatory
Nachteile
I dont need some of the features as DPC some problems in creating temples
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
MD/owner
Are they going out of business? No one ever returns our messages.
Vorteile
Ease of use for patient records w template notes, well organized.
Set was easy. Cost ok.
Interface well with our labs/pharmacies. No issues with prescribing
We like the patient portal: we only opened for outgoing messages.
Nachteile
Customer service is non existent
They do not answer calls or emails (in fact they do not have any voice mail set up)
They recommended Practice Suites as a billing partner ("we love them, great partner, will meet all your billing needs") and it totally destroyed my revenue cycle.
promised us an OB flow sheet when we signed up...3 years ago.
Absolutely awful
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Elation is my go-to EMR
My overall experience with Elation is very positive. It is my favorite EMR yet.
Vorteile
Elation works great. In our multidisciplinary medical setting, elation allows us to easily collaborate on patient care across many different disciplines.
Nachteile
My least favorite aspect of elation is how the referral system is a bit clunky. Our company has adapted to this clunkiness, but the software could improve in this area.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Quality Consultant
System makes my job easy in locating anything I need to and love the search tab to locate what I'm looking for as it highlights in yellow. Elation system is organized and developed well.
Vorteile
It's very user friendly, and it navigates me to where I want to be quick. I do chart audit and data mine so this is crucial for me to do my job efficiently and quick.
Nachteile
I can't initiate a note when I need to communicate.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Elation
Great
Vorteile
easy to use! I appreciate the faxing feature, ability to integrate with labs/hospitals for lab orders and imaging, responsive customer service and fluidity in uploading documents
Nachteile
The reports never change nor is there an option to add a new report. I am constantly filing Dermatology reports under Misc because Derm doesn't exist! I can think of several other specialties that I have to list as misc which makes it difficult to find. I'm not impressed by the fact that I am unable to amend or edit any of the added lab values when trending. It can be quite frustrating to have to re-trend an entire report because RBC reads 55.2 rather than 5.52 ..erg!! Finally, it would be awesome if there was a texting/emailing feature to contact patients from elation. AND finally, the patient portal - patients are unable to access labs/imaging themselves. We would like to option to allow patients access to those reports rather then send them individually.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Very happy with Elation
Vorteile
Simple interface.
Easy to use.
Not cluttered.
Charts appear clean.
Nachteile
Would like to customize views- particularly the order in a patient's chart of medications, past medical history, problem list, social history. We should be able to change the order as we prefer.
We should also be able to customize the physical exam categories (such as Gen, eyes, resp, cvs). Some of these categories are incorrectly named (MSS, NS).
Would like to be able to fax prescriptions for controlled substances that do not read "electronically signed by" at the bottom.
Would like to be able to customize per physician the message (including phone number) that patients get sent for automatic appointment reminders. We have 3 physicians in the practice with 3 different phone numbers but we are only permitted to show 1 phone number in the automated reminder.
We were told that Elation had much experience working with Quest labs but there were no lab codes that are pre-populated. This all needed to be entered manually.
There is no way to delete tags or user-entered lab orders. We should be able to delete in case of errors.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Do not buy it
Very unpleasant overall experience!
Vorteile
overall creating office visit notes was easy
Nachteile
The only department which do a great job is marketing! They will promise you everything and theoretically sell you a great product! At least half of that is not true. Plus, To get an answer for any of your question/problems takes 1-2 weeks, even if you choose "emergency" option "cant take care of my patients".
- Branche: Medizinische Praxis
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Quelle der Bewertung
Nearly a year in and I am still loving this product. So much.
Vorteile
Things I love about ElationEMR:
- My favorite part is that the writing area expands as I type, so I can see/edit the entire note incredibly easily.
- Only one tab is needed for the whole note.
- It saves every keystroke, so if for some reason the connection is lost, I haven't lost a thing.
- ePrescribing is smooth and fast.
- Unbelievably great and friendly customer service.
- It is totally intuitive to use.
Overall: The product works so smoothly, templates are a breeze to create, the entire system is intuitive, easy to learn and super easy to use, they are constantly adding improvements to an already fantastic product, and their customer service is a dream. Seriously. I once had an issue (that ended up being on my end) on a Sunday afternoon and sent a request for a call back the next day - I got a call back 20 min after I submitted the request. On a Sunday! I love this product; it makes my life so much easier.
Nachteile
It is so great that when I talk about it, I sound like I'm a salesperson for their company.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Fantastic Product!
Vorteile
We tried out two other EMRs before using Elation. Elation has been orders of magnitude better than the others. It's intuitive, easy to learn, the patient portal works well, and importantly our revenue jumped 30% after we started using it. I'm thrilled with all aspects of it and have been recommending it to every colleague who asks me which EMR to try. Fantastic product, great customer service. Can't recommend it highly enough!
Nachteile
The product has been great. As I said, I'm thrilled with what it does for us in terms of record keeping, scheduling, patient communication, and inter-office communication. There's nothing I've been disappointed with.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great user interface and features
Excellent system but I wish they had a better pricing tier for practices with multiple providers
Vorteile
I really liked the fact that it interfaces with all pharmacies and major labs. This helps tremendously while running a busy practice and saves a lot of money in employees scanning documents.
Nachteile
I feel that have a person directly answer their help desk is more effective than sending an email and waiting for a day or two to get a response.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Don't Bother if not Family Medicine
Vorteile
Nothing-This product was not able to perform the functions for a Specialty Clinic.
Nachteile
Be careful when you sign up for this product. I had a list of questions of what I needed in an EHR Software and was lied by the Implementation Team. The templates in the system are not customizable. They will try to tell you there is a way of creating Templates but it is impossible to create a unique note like an Operative Note. Other simple functions are not included in the system like creating Quick Texts or Private Messaging to Office Staff.
- Branche: Hochschulbildung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Outstanding EMR!
Vorteile
We tried two other EMRs before purchasing Elation and the difference between Elation and the other two is night and day. Elation is easy to use, intuitive, and helps us to be more productive. Our whole staff was using it easily within a day of purchasing it, and after one month of using it our revenue grew by 30%. They've been outstanding to work with during the onboarding process and have been extremely receptive and available when we have questions. I've recommended Elation to everyone I know who's looking for an EMR and I can't overstate how delighted I am with their product and their service.
Nachteile
There are no major issues with Elation at all. We've been more than delighted in the three months we've been using them.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Elation makes life easy
Good.
Vorteile
Super easy navigation with more customized mad organized but detailed oriented.
Nachteile
Physical Exam section should be improved. Patient demography is improving.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Primary care warhorse loves his EMR- who ever thought it could happen?
Vorteile
Your willingness to help small practices transfer their data from their current software nightmare to Elation - you're the best at this. Data transfer is by far the most anxiety provoking and painful parts of buying an EMR and most companies assume that you are on the hook for life no matter how painful it is to use their software. This company is pure disruption of an aging and underperforming industry - something we have needed for decades. It is time someone built an EMR for health care, not just for billing. You have done this and continue to improve your product. I have enormous respect for what you have done and continue to do.
Nachteile
Still no recall system and no lab interface with Quest or LabCorps. I know it's coming. I know that when these are done they will be done in Elation fashion and work effortlessly, but I hope you can do these soon.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Small Private Practice
Wonderful overall experience with Elation
Vorteile
The ease of use. I can view almost everything I would ever need to see, all on one page. Easy and efficient to do notes, especially follow up visits.
Nachteile
It doesn’t interface with Labs (Labcorp, Sonora, etc) and no billing software available
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Overall smooth transition and easy to use
Vorteile
Easy to connect with other physicians and see everything about a patient on one screen. Less clicking is faster work
Nachteile
It would be very helpful if some of the add on features they mentioned when I was choosing an EHR were actually being developed. I was told they were currently working on a camera app to take clinical photos...don't see it
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