Hotelogix

Vorteile

Front desk operations management is very easy to operate. Invoice are completely customizable and very easy to automate the entire operations from rates management to sending confirmations to guest or setting alerts for respective departments of our hotel. 24/7 customer support and very supporting staff especially [SENSITIVE CONTENT].

Nachteile

There are no cons faced till date and support always do a great job to resolve our queries.

Vorteile

Online reservation managed by PMS, we do not want to do manual work .

Nachteile

Support System at times take little longer to resolve the queries.

In Betracht gezogene Alternativen

Warum Hotelogix gewählt wurde

Zuvor genutzte Software

Vorteile

Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.

Nachteile

Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS

Vorteile

Easy to use and adapt however we have not used the product in depth but when a new joinee also start using they get adapted to the software quickly.

Nachteile

No cons as of now because since we have started adapting to the new software is easy.

Vorteile

The ease of making a reservation, easy daily closure of the business.
Quick respons for customer service, dedicated person almost 24hours standby.

Nachteile

Multi-property and accountsmodule, however further development is in progress, and points addressed are Seriously taken and will be improved.

Vorteile

I like the quality of reports that you’re able to receive with the software.

Nachteile

My billing is suppose to be directly deducted from my credit card. For some reason hotel logix decided this month they didn’t want to do an automatic withdrawal. The account isn’t even a month past due and they choose to block access, so night audit and checkout for guests could not be completed. I get a call Christmas Eve morning and half to deal with something stupid like this is infuriating. When speaking to my account rep over the phone he laughed at me. I have two hotels which I use this software and may start looking for other software if this is how you are treated.

Vorteile

Hotelogix is a very user-friendly PMS. Reservations can be completed with minimum steps. Very easy to learn for fresh team members. Connects seamlessly with the OTA s. channel manager and Booking Engine. Splitting of one single booking in different room categories in the same hotel for different dates can be very easily done in Hotelogix- this is a miss in many of the mid priced softwares. The customer service team members- [sensitive content hidden]
and [sensitive content hidden] are available at your service when you need them the most. They have been extending wonderful support to all our resorts that we manage Marketing and Reservations.

Nachteile

Being a hotel management software, I think the store (Main and stores under individual departments), linen management, accounting etc are missing in the PMS. These should be made available as part of the PMS. Customisation becomes a challenge some times. It takes very long time to get the customisation in place- may be because they are handling huge number of hotels. The mobile app is a let down. It does not function as expected in comparison with some of the other PMS options.

Vorteile

The customer support and ease of use. Suitable for all the beginner and experienced.

Nachteile

Once after updating the payment can't modify..

Vorteile

The Support from the support team specially.

Nachteile

Tally integration need to improve or it could be offline tools

Vorteile

process is easy , transaction is smooth

Nachteile

customer support may need some improvement

Vorteile

Front desk is the basic part which I like the most about Hotelogix.

Nachteile

No such issue happened till now. We are not facing any issue.

Vorteile

It is readily accessible anywhere since it is a cloud-based software. It has also a user-friendly interface which anyone can easily understand. Customer Service is available 24/7 whenever we have concerns.

Nachteile

There are just some reports that are not available in the software.

Vorteile

HOTELOGIX IS EASY TO USE AND ALLOWS COMPLETE HOTEL MANAGEMENT OF RESERVATIONS AND POS SYSTEM TO ENSURE A SEEMLESS OPERATION.

Nachteile

INTEGRATION IS NOT SO EASY AS THE TECHNICIAN AND MANAGERS AT HOTELOGIX NEED TO TAKE TIME TO FULLY UNDERSTAND WHAT YOU WANT FROM THE SYSTEM AND HOW YOU NEED IT SET UP AS EVERY BUSINESS IS DIFFERENT AND OF COURSE IF YOU ARE NEW TO HOTELOGIX YOU DONT FULLY KNOW HOW IT WORKS AND WHAT GREAT FEATURES IT HAS. THIS CAN MEAN THAT YOU DONT GET FULL VALUE OR USE FROM THE SYSTEM AT FIRST AND IN WORST CASE YOU DONT SET UP PEFERCTLY SO NEED TO FIND WORK AROUNDS AT TIMES.

Vorteile

Does much more than I need but I am happy it's there if I need it.
Customer service is frustrating but they always fix whatever issue you have, if it is fixable.
I think this product is probably the best you will find out there for the money and service provided. I shopped a long time before selecting this PMS.

Nachteile

The learning curve was brutal, at least for people with absolutely no previous experience. However, my account manager was always egar to help. He was always there for us.
Unable to go back and update or correct information after night audit. After night audit you are litteraly locked out of doing anything. We hate night audit but understand other properties needing it.
When you do locate a help area you have no option to "search" for your problem.
We hate that this system wants to round off. You can't just opt out of the rounding option so when it figures you have a wierd carryover, it automatically adjusts it, causing us problems closing folios sometimes.
Unable to provide the customer with a full bill showing room charges, payments etc until checkout and night audit has been completed.

Vorteile

It is very in-depth, sometimes too detailed. The guest search is particularly good. Every aspect of hospitality is covered. In fact, I have still not learned everything that is available.

Nachteile

It is impossible to make changes after a night audit. Really irritating not to be able to extend stays under the same booking reference number.
It was difficult to block out dates for 4th Dec and 11th Dec 2021 which are very busy. In the time it takes to block out a cancelled room there is already a new booking. There is a glitch (time lag) between Expedia, Siteminder and Hotelogix but how does one find out who is at fault. Expedia were very keen to penalise us for overbooking.

Vorteile

The support (live chat) is amazing! 24/7, informative and friendly! The upgrades are always well thought out because they listen to what their customers want and need, they offer more than any other software, I love that if you have a reservation open you don't have to close it to open a different one. The 'How do I?' links are helpful, too. There really isn't anything I don't like...the reports are awesome, the integration to various options are numerous, it's simple, fast...I never have connectivity issues like I had with previous software. It's really a great product at a better price than most, they also go above and beyond to help with anything you need or don't understand. I was able to import future AND past reservations (for reporting purposes) very easily when I 1st got onboard.

Nachteile

I wish there was a Quickbooks integration, however, it's very easy to create daily sales without it. The only other thing would be 'reservation reminders' that can be sent a few days prior to expected arrivals.

Vorteile

We were looking for a software that would allow us miltiply user, live reports and that be accesable every and we found one that does more than that. One of the biggest plus that has is the support team always available to assist you in reaching you goals. This is one very important tools every business need to have to increase sales and make the operations more efficient.

Nachteile

Technical support
Generals reports
Easy to use

Vorteile

What I like the most is that you can access the system from anywhere. This is very important to me because the hotel is not in the same country where I live.

I have been using the system for over 3 years and are constantly updating and adding new features. Initially only used the PMS and now we have integrated the channel manager, to facilitate the sale of the rooms in the Ota's. This is a very big advantage as it simplifies the work of loading of reservations, since they enter directly into the PMS

For sure, we will continue to grow together!

Nachteile

Is not a cons, but I would like you to implement more channels of attention in Spanish as well as reports of updates. I believe that it would also be better to follow up with the clients regarding the updates and new functions of the system and in case it is necessary to carry out some training

Vorteile

The software platform is very dynamic. The team keeps upgrading and adding important features you sometimes know and sometimes are unaware that you need them. look and feel is great and the functions work as expected.

Nachteile

Anything i did not like the team has improved over the last few years (we are with them for many years now)

Vorteile

Our value proposition was threefold; 1) managing future standalone activities (meals, massages, transfers) and the like for non guests. 2) to drive more direct bookings 3) manage in property consumption on one system via POS. Items 2 is on and going well while item 3 is still to be completed. Item 1 which was our primary motivation just not going anywhere.

Nachteile

One main need we have was ability to book standalone group activities such as shower on the go, meals, massages, transfers etc for clients who are not staying in the hotel. The promised solution was "Activity POS" which is great except it cannot capture the correct date for said activity. It is very weird the way we are able to book activities for a future date but the confirmation can never read the future date. Likewise, there is NO WAY to see and anticipate the activity for weekly and monthly planning. It is completely useless!

Vorteile

Its a complete PMS with a very user friendly reservation management screen, housekeeping module, POS module, booking engine and channel manager connexion.
the software is well adapted for properties from 10 to 100 rooms that are selling in multiple channels: online, walkings, travel agencies offline...
the mobile app is also very usefull for camps

Nachteile

some modules are very rich and need sometime to adapt but a half day training is sufficient in most cases

Vorteile

Hotelogix don’t pay their business partners. They’ll lie to your face promising percentage as reseller and 3 months now no news from them. Even email they don’t respond . My client paid one year directly but I don’t even know who I’m working with.

Nachteile

Hotelogix scam their business partners . If you consider being a reseller don’t work with them. Waste of time and energy.

Vorteile

We have been using Hotelogix for many years . For the price point, this is the most comprehensive system in the market and has everything you need to run your hotel!

Nachteile

Sometimes there were glitches in the system and we were not able to check a guest in or make a reservation.

Vorteile

Its features and user friendliness, also the intuitive nature of the application, making it easy to work with

Nachteile

Chat Support a little cumbersome and the report options are exhaustive

Vorteile

Support 24/7 provided by Hotelogix, especially [sensitive content hidden] is always supportive in any hour of the day

Nachteile

no comment, i have no issue with the system

Vorteile

User friendly and good support and we often gets support with any issue that we may encounter.

Nachteile

Need more revenue managment related areas and reports.

Vorteile

we are using the past 2 years.We had a great and wonderful experience at hotelogix. Support from the Team is also wonderful.

Nachteile

We don't any cons on hotelogix. all over the experience was good

Vorteile

Ease to use. Support is prompt and good. the Live chat options is a good feature for saving time to get resolution to a problem

Nachteile

To have more flexibility on reports that can boost guest experience and for marketing purpose eg additional reports on repeated guests stays, revenue generated.

Vorteile

It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.

Nachteile

There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.

In Betracht gezogene Alternativen

Warum Hotelogix gewählt wurde

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Vorteile

In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS.
- Front Desk Check-in and Check-out process is easy to use
- Able to do Split Reservations with ease
- Group Reservation and Management of Group Blocks
- Admin console is user-friendly and able to set-up or change rates with ease
- Creating special packages, promos and group codes is easy
- Corporate partners, travel agents can login to their accounts to track bookings, commission or invoice outstanding.
- Accounts Integration and Posting to City Ledger for Corporate bookings
- TripAdvisor Review Integration for clients
- Housekeeping Management of Rooms with ease
- Restaurant Point of Sale Module is superb
- Booking Engine easy to set-up and user-friendly
- Channel Manager Integration is quite easy to work with
- Revenue Report for Daily, Weekly or Monthly use. Helps with Revenue Management for hotel
- Export/Import Feature to Excel, CSV or PDF
- City Ledger Accounts integrate well with Xero account system and QuickBook imports
- Technical support team is always available to assist, even though we are worlds apart and in very different time zones (11 hours apart)

Nachteile

No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.

Vorteile

Nothing

Nachteile

all the above that i mentioned and a lot more

Vorteile

Easy to learn and explore, user friendly software. Best part is help support is available 24*7.

Nachteile

Happy with the results so far, nothing found as such.

Vorteile

Overall system is very good including integration, OTA connectivity, review system. Great in reports.

Nachteile

We will be needing a back-office module.

Vorteile

Easy to book reservations, check in and out. Add-ons, or extra charges, are easy to add to reservation. As Administrator, it's easy to make changes as needed to motel information, rates, etc.

Nachteile

Not being able to change rates, make tax exempt, or basically make any needed changes to the reservation once the after it has rolled over for the night. You can make changes to the charges by doing an allowance or custom charge, it would just be easier to do it though

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Warum Hotelogix gewählt wurde

Vorteile

Cloud base and very supportive team specially [SENSITIVE CONTENT]!

Nachteile

Very easy to use hence it is cloud base the speed os very good without any interruptions.

Vorteile

It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.

Nachteile

It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.

Vorteile

On Request, Lot of new features have been developed on based on universal resolutions,
As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data,
So with help of API, these became possible,
as per our requirement HX had supported us with best hospitality support.
It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

Nachteile

we have seen blackout dates with multiple bugs &
had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

Vorteile

L'aisance et la facilité de son utilisation

Nachteile

Amélioration oui sur la gestion des informations des clients. Production de rapport détaillé par exemple de leurs dates d'anniversaires, leurs choix culinaires, leurs attentes,....

Vorteile

It has a full feature set and functionality

Nachteile

- Their web booking engine cannot be customized so guests see a very ugly interface when trying to book online
- Their payments gateways aren't integrated with the frontdesk booking so you have to register payments for deposits when you take bookings via email or phone
- They did not upgrade their Stripe integration to comply with the new EU laws around authentication and payments, resulting in every single payment through our web booking engine now failing for a month. The company should have known about this for a year and should have been able to prepare their integration for this change but they failed to do so, and it's now costing us money every single day, every single minute. Hotelogix is responsive but are not able to give us a time line for when this is fixed and are essentially breaching EU law. This has been a horrendous experience and the support staff doesn't understand the severity of the issue.
- We have had several double bookings due to sudden integration failures with booking.com. Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable. You're just waiting every day for something to break.

Vorteile

Layout/ Staygrid is easy to use, payment processing and inventory management is easy once you get used to it.

Nachteile

My biggest upset with hotelogix is the Group Page/ Group Payment. Anytime there is a modification email from an OTA, if we had already charged a one night deposit etc, and the guest modifies, I have to do a lot of technical work to get the accounts accurate, because it creates a whole new reservation and there are 4 payment screens to make accurate. Group payment & Guest payment on the original reservation, and the same for the new modified reservation. Does not work smooth, with how we run our properties.

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Vorteile

The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

Nachteile

Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

Vorteile

The supportside is very good. The system is well developed with functionality.

Nachteile

The amounts of clicks in some operations like checkouts should be smoothen down to a minimum to enhance guest experience upon checkouts. Its getting there, but should have more backend possibilities to turn off warnings etc, that takes down clicks in general.

Vorteile

This software is as simplistic or complex as you need it to be. It has all the features that a large hotel may need but works well with small motels too. I purchased this for a small 15 unit motel that operates seasonally. This software was not only one of the most affordable but it was by far the most effective. With such a small operation I really needed something simple. Hotelogix delivered. It doesn't overly complicate things like many of the other software I looked into. And best of all you can't beat the price. The support staff was fantastic anytime I needed assistance, which was minimal. I have been apart of many software installations in my experience. I can honestly say that none went so smooth as this one. These folks are friendly, patient, and readily available. They are also very honest as to recommendations for your business needs. I would recommend this software to any property manager regardless of size, but I would especially recommend it to anyone operating a small operation such as mine. You won't find a better deal out there. If you want to simplify your work life and get help managing your online program, go with Hotelogix.

Vorteile

Having a cloud based system was critical for our business. It has been easy for our staff to use and it is a good value for the price.

Nachteile

Unlike a typical hotel, we are a lodge that manages and books vacation rentals for private owner. We were unable to find software that fit our needs, but chose Hotelogix because it seemed the best option out there to customize. Setting up the different fees and pricing is challenging for us. The channel manager functionality doesn't allow us to take third party bookings in a way we are satisfied with. We had hoped to link our reservation calendars to our website, however we are unable to do so with our desired functionality.

Vorteile

Great customer service, helpful and quick in response

Nachteile

terms are not the same in all places, some thing are called by different names.

Vorteile

Ease of deployment & ease of connectivity with multiple applications. And even after connecting with multiple products workflow is smooth.

Nachteile

No cons as of now & if cons are there it gets resolved by the support on priority basis.

Vorteile

It is easy to use, the reports are very relevant and may be customized according to your needs, and customer service is very good.

Nachteile

Packages set up. You will need to do the attachment to the front office all over again if you edit or change something in the rate.

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Vorteile

Integration with Channel Managers and partner agencies. Ease of entering booking and forecasting demand.

Nachteile

Maintenance and Housekeeping volumes can improve in terms of ease of use.

Vorteile

Easy to operate. [SENSITIVE CONTENT] is helpful and attending for the system errors professionally. there are some issues are going on and some calculation mismatches. hope these will be sorted out shortly by[SENSITIVE CONTENT]

Nachteile

menu item costing to be implement and the store management to be restore.