Sara F. Branche: Bildungsmanagement Mitarbeiteranzahl: 11-50 Mitarbeiter
10/10 would recommend. The support and kindness we have received from all Kinderlime staff members has exceeded our expectations. We couldn't be more pleased!
We unfortunately had to search for a new software program after CCM had a merger and Smartcare was not adequate or a good fit for our program. After a few hours of research and submitting inquiries about various programs, we got a phone call from Akash at Kinderlime. After speaking with him about Kinderlime and what the program had to offer, I was sold! Not only was Kinderlime inclusive of everything we were looking for as far as billing, signing in/out and school-to-home communication, but they are located in California and have knowledge about licensing requirements (HUGE bonus points in my book!). Any time we have a question, we receive a prompt response and have had great help, and any time we share a suggestion, they pass it along to the developers! Our main points of contact have been Akash, Steve, Anna, Priya and Jerod- but I am confident that any team member would be a pleasure to collaborate with! I could go on and on about how wonderful Kinderlime and their staff is, but I'll just recommend that you sign up and see for yourself!
I'm not sure there's anything I can say I like "least" about the software. We have been constantly sending suggestions for updates or additional features that we would like to see and have received great feedback on the suggestions. We know that every school is different, but we hope that the suggestions we share could also benefit other schools. We are hoping that some of our suggestions will be developed soon! :)
Chandra C. Branche: Bildungsmanagement Mitarbeiteranzahl: 2-10 Mitarbeiter
It's a bit expensive for a part time program like what I run, but overall I am very satisfied and hope it continues to be worth the money as they are always making updates to their program.
It's easy to use and navigate. The updates usually add another useful part to the program. I love the layout and the easy on the eyes colors. Just about everything can be customized or added to to fit our needs. The reports section has just about everything I need to run. And the check in and out process with signatures meet my license specialists needs.
The messaging system is really my biggest complaint. It is not easy to navigate or stay on top of easily. I like that everyone in the info circle gets the messages, but it’s difficult to answer a lot of parents when you have to leave incoming to check sent for each message, and check dates to make sure you are not seeing an older response. If the messages were more like a feed or email run so that you could see sent and responses together for each child. Second issue I have ran into several times, is not being able to do newsletters through the desk top version on my tablet. I work a lot on the go, and don’t have access to a laptop. So, this is something I am only able to do from a desk top or laptop system. The only other thing that ends up quite time consuming is running log in and out reports for each child. At this time for licensing needs I have to run each child’s log separately. I wish we could run more at a time. That would be a huge time saver. Also, if a mistake is made to a not and sent to multiple accounts, if there is a mistake you have to go in and fix each note under each child rather than a master fix.
Myrna D. Branche: Hochschulbildung Mitarbeiteranzahl: 51-200 Mitarbeiter
It appears state-of-the art when parents are checking in/out their child on the phone or computer. Previously, we had used paper daily to sign the students out.
1. This software does not allow us to turn off some features that we do not use like the Billing. An amount accumulates through the school year. When I tried clearing their balances, notifications were sent out to parents. This alarms the parents because of an unexpected invoice. We use a different program for billing parents.
2. The report to Export ALL students, Parents and authorized pickups is not ALL people on the student's authorized pick up list. The carpoolers are not picked up. Therefore, we cannot use it to verify with another list.
3. The auto-generated emails cannot be customized to fit our school communication.
4. The Message box cannot be cleared. I also would like this turned off so that the parents do not use this for communication.
5. I like the feature of automatic notification when the child is checked in. However, when it is the wrong student that was checked in, there should be some kind of automatic email to "disregard the previous email."
6. When the parent signs up, they no longer get the automatic notification emails when the child is checked in. It should be defaulted so that the parent will always get the emails unless they manually select no emails. As a new signer, they may not know to set it up to continue receiving the automatic emails.
7. I find the GIF in the Support Communication an unprofessional insert. I am not tech savvy and accidentally sent an inappropriate GIF that does not represent our school standards.
Debbie J. Branche: Bildungsmanagement Mitarbeiteranzahl: 11-50 Mitarbeiter
I love Procare. The slow customer service can be a pain, but it is still great. The value is immeasurable for me. Our whole childcare center runs thru Procare, it is much more than a simple data base to take the place of QuickBooks. If Procare did not exist tomorrow, I would be in a world of hurt! I spend several hours a day on it, between bookkeeping, meals, lesson plans, attendance, and more. I am not sure how a daycare operates with out it.
The cloud keeps everything updated on all our seats. That is good to know, when you log in, that the attendance and accounts are up to date. We love having pictures of kids, parents, and people allowed to pick up children, it is a great feature. The modules we have work fantastic. I have been a procare user since it was a new company, and I still think it is the best program out there for child care centers.
GROWING PAINS! I believe Procare has grown so much, that they have lost a little personal service. It can take days to get in touch with someone, and several voicemails to get a call returned. It used to not be so.
I do hope they can adjust and get the great customer service back.
Antwort: Procare Software 15.10.2020
Hi Debbie We really appreciate your positive review! We are so happy to hear that you are enjoying Procare at your child care center! We are sorry that the customer service you have experienced has been less than stellar. Someone from our team will be getting in contact with you to speak with you about what we can do to improve your experience in the future. Again, thank you for your review. We appreciate you as a customer!
Mo R. Branche: Bildungsmanagement Mitarbeiteranzahl: 2-10 Mitarbeiter
It's got all the bells and whistles yet maintains a clean and uncomplicated design. We actually tried going with a competitor after issues with Stripe and dealing with Kinderlime's messaging system and came back after using the other one for 2 months. Kinderlime truly is so user friendly and if I ever have a question, I get a response within the hour. It's good to be home!
This software is so user friendly! The layout and design is easy to navigate through. The billing feature has been the greatest asset using this software.
Our biggest issues with Kinderlime have been over the messaging system. I don't like that it doesn't show the string of messages between the parents and staff. You can't see at a glance if a staff member replied to a parent's message and sometimes messages get missed and no one replies thinking someone else did. It makes us look unprofessional when we aren't sure if a message has been answered. Our other issue was with Stripe and almost $20,000 not being deposited into our account for 3 months until our accountant caught it. No one from Stripe or Kinderlime informed us that they were needing additional info for security, even though we had already been using the system for over a year. It was nearly impossible to speak to someone from Stripe with NO customer service. Another level of communication between the two would be helpful. Kinderlime was so helpful in getting the issue resolved.