Mike F. Branche: Elektrische/elektronische Fertigung Mitarbeiteranzahl: Selbstständig
I've saved so much money and time with Patriot, thank you for this product!
I was paying over $300/mo for a full service payroll for myself + 3 employees to a CPA. I now pay under $40/month for full service payroll with Patriot, and their software is a joy to use. Running a quick payroll, and handling bonuses, benefits, and deductions is so straight forward. The setup and support team is easy to access, quick to answer, and in the US!
Just because I like to have all of the information, as a feature suggestion, it would be nice to have a tax portal to see my balances and standing all of the state/federal tax accounts.
Darrell W. Branche: Unterhaltung Mitarbeiteranzahl: 2-10 Mitarbeiter
This is a product that I cannot say enough about. and In the very few cases where I have needed assistance they have product support like I've never seen before. Patient, smart humans will take all the time I need to help me with any issue, without exception.
It is super easy to use from setting it up. Once set up it is quick complete and a truly perfect solution for a smaller business.
Not really a con, but sometimes I have to look around to find what I need, but it's all there and easy to use even for a non accountant.
Chris D. Branche: Elektrische/elektronische Fertigung Mitarbeiteranzahl: 2-10 Mitarbeiter
It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.
You can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you.
They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly.
NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted.
The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process.
I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.
Antwort: Michele 5.5.2017
I'd like to take the opportunity to clarify some of your misgivings about Patriot:
1. You are correct, you can cancel anytime. If you do cancel, we do give you any money back we have collected so that you can make your filings yourself. If you want Patriot to file, for you, (we'd be happy to), you just need to cancel after the filings have been made.
2. You do not get charged to keep track of sick days or vacation days. There is a free feature in the software called "Manage Time Off".
3. Next pay periods DO automatically populate. This was a feature we added last year.
4. All payroll reports are under the Payroll tab under "Reports". We have an excellent "Payroll Details Report" where you can adjust dates and select specific employees and/or taxes to view. These can be grouped in a variety of ways: check, employee, paydate, totals
5. Once you run a payroll, a file is instantly sent to Natpay. If you void the payroll, you are correct, you will want to call Natpay and make sure the file has been canceled. Because this is a third party vendor who handles direct deposit, we can't control how their system works after the file is sent, unfortunately. We do give warning in the system to remind you. (We want to be sure your employees are only paid once.)
6. Our QB export only sends by pay date, not pay period.
7. We appreciate that we can make our navigation easier, and our UX team is on it!
I'm having a customer support rep reach out to you to help you with these things. We are here for you, Chris. We want you to be among the thousands of satisfied customers Patriot serves every day!
Becky M. Branche: Bau Mitarbeiteranzahl: 2-10 Mitarbeiter
I'm very happy with Patriot Payroll. They take care of all payroll filings, and they have great customer service.
I love how easy it was to set up Patriot for our small business. I needed help with some things and I got prompt and excellent customer service -- even during COVID-19 madness! We are only using the payroll feature, but may explore the other accounting services soon.
We didn't set up the Quick-Books connection, so I have to manually enter the paychecks into QB each week. The instructions on how to do that with journal entry was informative and made that process easy, too.
Antwort: Patriot Software 22.9.2020
Thanks for the fantastic review Becky. Please give our online Quickbooks integration try. It is even easier than you think. ;)
Bill C. Branche: Versicherung Mitarbeiteranzahl: 2-10 Mitarbeiter
It was a great switch, I am very happy with the switch and have frequently told my previous provider when they have called to try and regain my business that I would never switch back.
It is very intuitive, it takes me less than 30 minutes to run payroll twice a month and I am saving over $150/month compared to a full service payroll provider that I previously used
Sometimes it is a little hard to find the specifics of how to make changes,