--- description: Reviews zu FootPrints Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche FootPrints mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FootPrints | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [IT Inventarisierungssoftware](/directory/3721/computer-inventory/software) > [FootPrints](/software/37363/footprints) # FootPrints Canonical: https://www.softwareadvice.de/software/37363/footprints Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/37363/footprints?page=2) > FootPrints ist eine On-Premise-Lösung für die Verwaltung von Informationstechnologiediensten, mit der Unternehmen Assets und Servicebereitstellung über alle IT-Aktivitäten hinweg verwalten können. Die Lösung wurde für kleine und mittlere Unternehmen entwickelt und bietet eine Plattform zur Verbesserung der Arbeitseffizienz, zur Einhaltung von Vorschriften, zur Optimierung der Kosten und zur Vermeidung von Schwachstellen und Risiken. Zu den wichtigsten Funktionen von FootPrints gehören Vorfalls- und Problemmanagement, Änderungsmanagement, ein Servicekatalog, Ressourcennachverfolgung, ein Self-Service sowie die Verwaltung von Herausgaben und Bereitstellungen. Darüber hinaus sind Berichterstattungs-Dashboards enthalten, mit denen Nutzer personalisierte Erfahrungen erstellen können, um die Mitarbeiterproduktivität zu steigern. Darüber hinaus helfen konfigurierbare Funktionen der Software, die Bereitstellung von IT-Services zu automatisieren und die Mitarbeiterzufriedenheit zu verbessern. FootPrints lässt sich in andere Systeme wie BMC Client Management, Active Directory, SQL-Datenbanken und mehr integrieren. Support wird über Telefon, Dokumentation und einen Online-Helpdesk bereitgestellt. > > Bewertung: **3.5/5** von 34 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.5/5** | 34 Nutzerbewertungen | | Bedienkomfort | 3.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 60% | (6/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: BMC Software - **Gegründet**: 1998 ## Gewerblicher Kontext - **Startpreis**: 1.000,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Audit Trail - Berichterstattung und Statistik - Dashboard-Erstellung - Drag-and-Drop - Kapazitätsmanagement - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Priorisierung - Problem-Management - Projektmanagement - Release-Management - Self-Service Portal - Service-Katalog - Störfallmanagement ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IT Inventarisierungssoftware](https://www.softwareadvice.de/directory/3721/computer-inventory/software) ## Ähnliche Kategorien - [IT Inventarisierungssoftware](https://www.softwareadvice.de/directory/3721/computer-inventory/software) - [Helpdesk-Software für Schulen](https://www.softwareadvice.de/directory/3857/schools/software) - [ITSM Tools](https://www.softwareadvice.de/directory/4296/itsm/software) - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) ## Alternativen 1. 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For most situations where I'm viewing updates and replying quickly it's easy and effective. > > **Nachteile**: The UI is a little non-intuitive for adding updates - when editing/adding an update I want to be able to see history as context for my reply/update, and that requires first viewing a different area. ----- ### "For over 3 years, I have administrated multiple BMC FootPrints Service Core workspaces." — 5.0/5 > **Rocky** | *3. August 2017* | Automotive | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Footprints has become one of the most important software packages many departments in the company use. What I like most is how the workspaces can be adapted to suit the needs for any department. We started using it for IT help desks, which is our most complex workspaces, but we keep identifying other departments in need of a new workspace for various needs. For example, several departments used to keep track of requests in emails and track requests on shared Excel workbooks. Service Core provides a workspace to receive, store, provide trackable accountability, report, and develop workflow previously unavailable for incidents handled by each department. The abilities of Service Core has improved processes for every department we have implemented. > > **Nachteile**: While the software almost always accomplishes desired workflow for new tasks, I sometimes have to come up with a workaround to accomplish the desired advanced workflow. On the positive side, Service Core is flexible to allow manipulation of the workspace to allow workarounds when necessary. > > FootPrints Service Core is a robust tool that improves efficiency for many departments at O'Reilly Auto with at current total of 22 workspaces. Almost on a daily basis, processes are improved using capabilities FootPrints Service Core offers. The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes. This helps the company save money on payroll for additional corporate employees even though several additional stores are opened each day. We don't have to hire as many people on the corporate level to keep up with the store growth due to the improvements of processes related to this software. ----- ### "Footprints 12 was a big step backwards. The interface is much more complex to learn" — 3.0/5 > **Debra** | *16. Mai 2017* > > **Vorteile**: I liked Version 11 with five stars but they are dropping support next June 2018. The Escalations that automate processes was also very nice. System was very easy to use and was easy to navigate. All the bells and whistles that automated processes was extremely beneficial for our company. I was really pleased with this product. > > **Nachteile**: We were pushed into a new version that is basically a shell and you have to create most processes that are pre-built in other products. What was BMC thinking? Up to this version I have always had a great experience. They took away several features that are going to cause us a lot of work, no quick descriptions and no quick actions which was one of the reasons we bought this product. I think their level 1 desk is in India they only take ticket info. What happened to supporting the USA economy? ----- ### "Effective Incident Management tool" — 5.0/5 > **Teresa** | *8. April 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The most useful part of Footprints in my position as a queue manager, is that once you select a status, it automatically selects the appropriate email addresses to notify. I also like the ability to click a button to expand the incident information in order to see more of the details provided. > > **Nachteile**: The only con that I experience is downloading attachments. You have to select the attachment before being able to download. > > The best part is the workflow and notifications are sent based on the status selected. Footprints is a great incident management tool. As a queue manager, I would highly recommend this software. ----- ### "An excellent Help Desk tool but expensive too" — 5.0/5 > **Gerardo** | *6. Oktober 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The customization level for work areas and dashboards. > > **Nachteile**: The interface is very cold, ugly, not friendly or intuitive for the end user. > > I'm a Footprints user but I have knowledge about IT and there's not a problem for me to use this software but if you don't have IT notion, it could be a problem to use the interface because it is not friendly or intuitive like some other Help Desk softwares. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/37363/footprints?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/37363/footprints) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten