
Booksy Biz
Über Booksy Biz











Booksy Biz Preis
Booksy Biz bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Booksy Biz ist ab 29,99 $/Monat verfügbar.
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- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Bewertungen
Online Termin
Vorteile
Über Instagram online Termin buchen.....
Nachteile
Die es kein kostenloses Version gibt....

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Powerful tool and easy to use.
Since the implementation of Booksy, we have automated the entire operating system of the salon so that the organization of the agenda of the staff, is done much more efficiently and effectively, additionally have increased our levels of productivity, in addition to customer satisfaction, as they should not wait long to be served, another fundamental aspect is the generation of alert and notifications that keeps active the group of stylist and hairdressers. On the other hand it offers us the possibility of generating financial reports with just one click, the fact of being able to take the invoicing with this tool has been of great help for us.
Vorteile
Booksy is a platform for scheduling appointments, is very easy to use and configure, does not require learning curve, is also very complete, has a self-service portal built so that your customers can self-manage and make the reservation in the agenda with the professional of their choice, additionally, provides other benefits such as: staff planning, real-time scheduling and automated appointment management, point of sale (POS) and a powerful marketing and loyalty tool. Its layout of the board is very visual which facilitates having the most timely information at your fingertips. It has a very affordable price and in general it is a very functional program.
Nachteile
It is necessary to incorporate the inventory control functionality so we can centralize all administrative aspects of salon management with this tool.
- Branche: E-Learning
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Boosting Student Engagement and Service Efficiency with Booksy Biz
Booksy Biz has been a game-changer for managing our university's service scheduling. The platform's detailed analytics revealed a rise in student use of campus services, like academic advising and health center visits. We've also seen a drop in no-shows, leading to better use of resources and higher student satisfaction.
Vorteile
Booksy Biz's strong reporting features helped us identify peak times for campus services, making staffing and resource allocation more efficient. Integration with our student information system has improved tracking of student engagement. Automated reminders have cut down on no-shows and offered valuable insights into how students prefer to be contacted, guiding our outreach efforts.
Nachteile
We've noticed that the system can slow down during busy registration times, which might affect the accuracy of real-time analytics when making important decisions.
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Waste of money
Vorteile
It was a functioning booking system, my clients could use it easily
Nachteile
So expensive!! Not only are there hidden charges like booksy boost and processing fees that we have to pay for, you’re restricted in what you can even do
Antwort von Booksy
Hi Paige, thank you for sharing your feedback. I’m sorry to hear that you’ve had a frustrating experience. I’d like to address a few points you mentioned:
- Boost is one of our most popular tools because it helps providers attract new clients and only requires a one-time commission of 30% of a new client's first appointment total. There are no recurring fees for just having Boost activated.
- Like most payment providers, we do have processing fees, but ours are lower than many other booking platforms. There’s no ongoing fee for using our payment features, unlike some of our competitors.
We’re committed to providing value and transparency and are always looking to improve our platform, so if you have any further questions or need assistance, please feel free to reach out to us directly at [email protected].
- Branche: Tierarzt
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy appointment app for clients
Can download app on your phone, keeps track of appointments, abiltity to list services and prices offered
Vorteile
Quick and easy way for clients to make appointments without having to call, sends confirmation and cancellation emails
Nachteile
Have yet to find any issues as a user and as a client
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Booksy for my Nail Salon
I enjoy using Booksy Biz for easy scheduling of clients for my salon. The pricing is ok but I don't really enjoy paying fees on each transaction. It is on par with the credit card machine and most people don't use cash so, it is what it is. It's definitely worth it for everything it offers for streamlining alot of business.
Vorteile
Being able to have a digital automated booking system.
Nachteile
The fees on my transactions are the only thing I don't likeabout Booksy but it is definitely worth it as every CC machine comes with transaction fees.
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Top 3 booking apps
It has been great, me and my team love Booksy and since we started using it everything has been more easy going for us and the clients.
Vorteile
The thing i like most about Booksy is how easy and user friendly it is for my clients. How they can book at any time they want and see my availability and my teams available spots.
Nachteile
The only thing i dont like about Booksy is the monthly rate is much more expensive than any other booking aops.
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
HORRIBLE SERVICE
I had a terrible experience with Booksy. Customer service was so unhelpful and slow to respond when I encountered big issue.
The thing is anyone can create a fake free account using my name and address and set prices lower than mine. When I asked to delete those accounts support asks me to send them some papers to confirm that it's my account and they don't remove fake accounts! When asked to be connected to a manager, they say "he will call you back" but no one ever does. Horrible service and I am losing clients and money because of fake accounts. This is illegal!
Overall, I would not recommend using Booksy until they improve their app and customer support significantly.
Vorteile
I cant find something what i like after terrible experience with a customer service
Nachteile
Customer service support are totally unprofessional
App often crashes
Antwort von Booksy
Hi Sergey,
I'm sorry to hear about your experience. Your feedback is important to us and will be shared with our team to prevent similar issues in the future. Please email us at [email protected] with reference to this review, and we will do our best to resolve the issue.
- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Why Booksy Is The Best Scheduling Solution
Vorteile
It makes facility management easy
It handles booking and reservations well
It comes with calendar sync
I like the ease of scheduling online
Nachteile
No major flaws and Booksy has all we need
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Scam product
Nachteile
A scam, account blocked for no reason, tried to reach support multiple times, no answers.
Antwort von Booksy
Hi Alexander,
Thank you for bringing this to our attention. We apologize for the frustration this has caused you.
Please reach out to [email protected] and we'll be happy to try to help get this resolved.
- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great on the inside but outside could use a little work
Vorteile
Booksy is super easy to use on the business side of things. It takes just a couple of minutes to set up and then you're good to go, customers can book their own appointments based on your availability.
Nachteile
I didn't experience this myself, but customers kept complaining about the interface being clunky, I had people go to my website and email saying "please can I just make an appointment without going through that website." Definitely not what you want in a system!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Not great
Vorteile
Not anything that made me want to keep the application.
Nachteile
There wasn't a lot of easy-to-use points in the application
- Branche: Marketing & Werbung
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
I used it to book a manicure and it was super easy
Vorteile
Clear interface, intuitive to use, great overall
Nachteile
I didn't receive an email confirming my appointment, it would have been nice to get one on the back of my scheduling
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Huge Help with Scheduling and Organization
Vorteile
Makes scheduling and organizing my calendar a breeze. Very user-friendly platform for my clients to interact with and book classes and personal training sessions. I also appreciate the reminder texts and emails that go out to clients so I don’t have to worry about that.
Nachteile
I haven’t had any issues with this software, it’s made my life much simpler in terms of scheduling.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Disappointed with takeover of Genbook
Booksy took over Genbook quickly with very little warning. They did NOT make sure they had the same features in place before this, which made the transition challenging for clients as well as practitioners. They still have not added the features we needed. At a minimum I wish they would have made sure they could offer the same simple features of Genbook before the takeover.
Vorteile
They integrated my customers and reviews from Genbook when they purchased it. This was convenient... that said, many other things since have been a nightmare.
Nachteile
There are no options to send repeat or automatic reminder to clients. They collect client information and encourage them to sign up for "booksy" to get an appointment. Clients have a lot of trouble making appointments, often get frustrated, then reach out by email anyway. There are no options for resource management, room management, or group classes. There is no option to show the "buffer" time set on the calendar; this allows practitioners to accidentally overbook themselves, we worked around this by adding time on to the appointment time, but then clients contact us and ask if their session is actually 30 minutes longer than expected.
Antwort von Booksy
Thank you for the feedback! Change is difficult, big or small, and it is never our intention to create confusion for you or your clients. Some of what you are describing we do have solutions for. Search "resources" in the Booksy Library or reach out to support via chat for tutorials on how to implement them in your Booksy.
- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great App
My over experience with Booksy has been great I love the fact that that it has everything you need.
Vorteile
That it was easier to use and it was the reminders and confirmation of the service that I like most of all
Nachteile
There nothing I didn’t like about this software it was all great.
Antwort von Booksy
We're so glad that Booksy has everything you need. Thank you for taking the time to let us know!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Daina's Review
Vorteile
Great for scheduling appointments and organising your life really very easy to cancel and rebook things if needed.
Nachteile
There is nothing to dislike I would always recommend to a friend.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Disaster for my business
It has been a nightmare. My business is down to half capacity. I regret not leaving immediately at the beginning of the year, but the problems compounded to the point where I must get a new booking system in order for my business to survive.
Vorteile
When they bought Genbook the migration was handled adequately and the transition was relatively smooth.
Nachteile
Everything else. The software is very buggy, customers began having trouble booking online and my schedule became less and less full over time. Customer support is non-existent. We lost the wait list function of genbook, we lost reviews, everything takes 3-4 extra clicks. They seem to be only interested in capturing my clients data so they can spam them. It was so cumbersome to book that many clients just started calling or texting me, defeating the purpose of online booking.
Antwort von Booksy
Thank you for your comments! We're sorry Booksy didn't meet your expectations and we're sorry to see you go.
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
What am I paying for?
Pretty bad. Not impressed at all.
Vorteile
Very client friendly. Super easy for them to book and reach you.
Nachteile
Customer service is atrocious. I have been waiting over 24 hours for the chat team to get back to me after they stopped responded mid conversation. They will just completely ignore you. You have to wait forever to to get someone on the phone. They have an option to have your daily- yearly reports sent to you from the app. It used to work and now you can only do it from a desktop computer or a tablet. The option to do it from the app is there but it doesn’t work. You will book an appointment and it will disappear off your book or never show up. Let’s not talk about how long it takes to get your money from them. I refuse to even take payment through them because they are so inconsistent with fees and will tell you your money has been sent when it hasn’t. All in all I’m not sure what I am paying for. I wouldn’t recommend Booksy ever.
Antwort von Booksy
We're so sorry you've had this experience. It is never our intent to leave anyone in the lurch with their business. You might join a webinar where you will have the opportunity to ask questions, get answers, and see how Booksy works with a Booksy expert.
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Don’t get this app. Not what it use to be.
I use to love this app before they “upgraded” in 2021.
Vorteile
Payouts are extremely slow if you deserve to use the prepayment option.
Nachteile
Customer service will leave you on read if you have a problem
Antwort von Booksy
Thank you for your feedback! We initiate payouts daily for any funds that are collected throughout the day. Once a payout is initiated, depending on your bank, it typically takes 2-3 business days to post to your bank account.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Could very well work for your business, but since Genbook was bought out we had to switch. Not...
Its been terrible. The onboarding team was very helpful but they're only useful while you move over. The tech support is pretty much non existent
Vorteile
Seems easy enough of and straight forward but does not do what We need/want it to
Nachteile
When clients are sent to book there are advertisements for other competitors and business with similar products in the main header/banner of the booking webpage. We cant take payment through Booksy to track analytics if someone wants to pay in store. Customers have to pay through an email sent after the appointment scheduled. Its not a conducive, streamlined or well configured UX.
Antwort von Booksy
Your customers can pay for their services any number of ways, really however you want to accept payments. You can give them the option to pay for services through the Booksy app using Mobile Payments, in-store with the Booksy Card Reader, or by any offline payment method like cash or gift card.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Software
I love it. Its awesome! And the help is always friendly even when you have silly questions they are always willing to help.
Vorteile
I have used booksy a long time ago when they just started, then went back on the books and paper for a while, then they came to see me and i saw so many upgrades and features, i dont use any other apps, they are the best of the best in salon business, i can do anything and everything i need to. Amazing software, easy and user friendly. I LOVE IT!
Nachteile
I Have nothing negative to say.
Except for the gallery could be easier to use....
if you click on a pic and want to go back it takes you to the top again. if you could go back and stay where you are that would be great otherwise you have to keep scrolling down. or if they could add in sections in the gallery like example.. in the salon business. say you have a full service salon. in one folder Nails, in another folder , Hair, ect. that would be awesome. or to categorize the peoples images in the salon. for example.... (Me) Chantelle and all my images under my name in a folder separate from Dee or sons images. so that way everyone creates their own profiles.
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
I want GenBook back
Horrible
Vorteile
The presentation and pos system. It has a very clean look.
Nachteile
I am a shop owner. My clients can not book with their preferred barber easily. If I am booked out. Booksy automatically books them with a free barber. This has cause major problems in my shop. My can’t even see the full calendar. They have to search hard for my next availability. I can’t even book my clients standing appointments. I’m very upset and looking for another alternative.
Antwort von Booksy
We're sorry the transition to Booksy has not been as smooth as you would like. Please reach out to support either in the app or by email at [email protected] with any questions.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great for ones who work alone.
My over all experience using this app is great I just don't really like you can't see what is pending to be deposited into your account I do not like that you cannot set a lunch time continuously and I am very upset that they took away the bounce back text messages but over all it's a great app to utilize if you work alone.
Vorteile
The pros of this software is that your clients can book 24 hours A-day 7 days a week with out a phone call you can apply a cancelation policy You can describe your services in full you can add a question that they have to answer before they can book that service it's a completely well rounded thought out software for someone who works alone.
Nachteile
I do not like that they took away the bounce back text messages so when someone would call and you couldn't get to the phone it would send them a text message where they could book their appointments I don't like that you can't set a set lunch time. And I do not like that you cannot see pending deposits. The way they have it set up is confusing
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Booksy Witholding Funds
Vorteile
It offers a payment portal to ensure last minute cancellations and 'no-shows' would still be liable to pay for the artist's time.
Nachteile
Over R10k worth of deposits have not been paid out within the agreed 5 business days. This is a breach of contract and nothing has been done even after enquiry. I have been using Booksy for over 3 weeks and no payout.
Antwort von Booksy
We're sorry you've had this experience! It is never our intent to get between a business and their money. Please reach out to support so we can help resolve the issue.
- Branche: Alternative Medizin
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Where is their support staff?
I was forced over to this product when GenBook was purchased. The support is terrible. It takes at least an hour to get a response from the chat, and sometimes, I get NO response even by the next day. Their online videos are useless to a new user who is just trying to switch over. Everything seems focused on salon usage, which is not how I use it.
Vorteile
I like that I can create a document to be completed by my clients right online when they create an appointment
Nachteile
I have no idea where or how to find the features I am used to. Documentation is lacking.
Antwort von Booksy
Thank you for the feedback! We never want to leave anyone feeling like they can't get in touch with us. Checkout out our webinar series specifically for Genbook users coming to Booksy. They are a great platform to ask questions, get answers, and engage with the Booksy team.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
FUYEZ FUYEZ
Soyez VIGILANT! Service client déplorable. J’ai souscrit à un abonnement chez booksy, au bout de 4 jours je décide de me rétracter car je souhaitais finalement aller chez Planity. Quelle fut ma surprise lorsqu’il m’ont dit que dans le contrat signé aucune rétractation n’était possible. Je leur dis alors que c’est dans la loi et ils m’affirment jusqu’au bout que non. Je décide finalement d’envoyer quand même un recommandé avant les 14 jours expirés pour résilier mon abonnement. Finalement du jour au lendemain il me coupe mon abonnement et donc mon accès à mon fichier client et mon agenda. N’étant pas préparé j’ai été dans l’obligation de de resouscrire de nouveau pour accéder à toutes mes informations.
Lorsque je leur demande pourquoi mon abonnement a été coupé, on me répond que c’est suite à ma demande de résiliation. Je leur dis alors que les 14 jours de rétractation sont donc bien possibles. Puis ils me disent que finalement il s’agit d’un beug technique.
Permettez moi d’en douter.
Pratiques commerciales, déloyales et mensongères. Depuis le début ils me menacent d’engager des poursuites judiciaires contre moi si je fais opposition sur mon compte bancaire.
Autre chose il y’a deux mois, une commerciale s’est engagé verbalement auprès de moi à me laisser partir à l’issue des deux mois suivant ma souscription si je ne changeais pas d’avis. Bien sûr tout cela avant la fin de la période de rétractation. Maintenant elle me dit que ce n’est plus possible.
En plus de cela l’application beug constamment, mes clientes ne reçoivent pas les messages 24 h avant.
FUYEZ
Vorteile
Pour le coup avec la mauvaise expérience que j’ai je ne vais pas être objective.
Nachteile
Application qui veut constamment, service client déplorable
Antwort von Booksy
Cher partenaire,
Nous vous remercions pour votre retour d’expérience et sommes navrés d’apprendre qu’elle n’a pas été satisfaisante.
Afin de répondre au mieux à vos préoccupations, sachez que le délai de rétraction de 14 jours ne concerne que les consommateurs grand publique uniquement, notre offre de service concernant les professionnels, ce délai n’est pas applicable. Nous offrons également une période d’essai gratuite de 7 jours permettant à nos utilisateurs de tester nos services avant de s’engager. Concernant votre résiliation, nous regrettons que vous ayez perçu cette démarche comme compliquée.
Enfin, nous avons tenté de vous authentifier afin de vous apporter plus de détails. Pouvez-vous nous joindre votre adresse e-mail via un message privé afin que nous puissions vous apporter une solution rapide.
Nous restons à votre disposition pour toute autre question,
L’équipe Booksy
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
A fuire : solution pas du tout complete qui ne vous apportera rien et vous coutera plus...
NUL
Une catastrophe
Une Catastrophe ! Vous avez un sallon ? Fuyez cette solution !
En tant qu'agence, j'ai accompagné une cliente pour créer un compte sur cette plateforme ... Quelle erreur !
Ça vous coutera plus chère que ce que cela vous rapporte : pas de rdv même avec une fiche ultra fournie, une centaines de services, etc
Quand il y a des rdv : les clients ne se présentent pas (malgré leur soi-disant fonctionnalité contre les no-show)
Bref : je recommande à tous les instituts de fuire cette solution.
Aussi bien pour des raisons d'organisation, de communication, de facturation, de comptabilité, de relation client et surtout de support !
Bref : cette solution est une HONTE !
Pour vous vendre la solution : il y a du monde.
Après coup : plus rien.
À tel point que si vous ne donnez pas de nouvelle à leures relances commerciales pendant 2-3 mois, vous vous retrouvez bloqué par vos contacts en interne ! Plus de réponse aux messages whatsapp, email, etc
Par contre, ça continue à débiter...
Pour la garantie contre les rdv "no-show" : une catastrophe aussi.
La compta : une catastrophe - aucune connaissance des règles et lois sur la comptabilité en France
L'organisation du calendrier : ZERO - aucun moyen de connecter votre calendrier Goole sans un systeme sur-mesure automatisé avec une intelligence artificielle (merci de laisser le soin à vos clients de payer ce type de solution !)
L'export des fichier client : ZERO - lisez bien les CGV avant de signer : booksy s'accapare vos clients et en prime vous ne pourrez pas les exporter comme il se doit (obliger de faire copier-coller à la main, pas d'export possible : pourtant ces clients sont-ils ceux de booksy et pas les votres ? Long débas, à voir ce qu'en dit la CNIL et la DGCCRF)
Vorteile
Aucun.
booksy est une catastrophe. Je ne recommande cette solution à aucun institut ou salon.
Nachteile
TOUT.
Rien ne va : du service client à la solution.
Antwort von Booksy
Simon,
Merci pour vos feedbacks. Quelques précisions quand aux différents point soulevés.
Concernant votre expérience avec notre service client, nous nous efforçons constamment d'apporter un service client de qualité et nous prenons vos commentaires en compte pour l'amélioration de nos services.
Nous tenons aussi à vous assurer que la protection des données de nos utilisateurs est notre priorité absolue. Booksy est conforme aux réglementations et nous ne recueillons pas les informations de nos utilisateurs à des fins autres que celles liées à l'utilisation de notre service.
En ce qui concerne l'efficacité de notre solution, nous comprenons que chaque entreprise a des besoins uniques. Nous aimerions avoir l'opportunité de discuter avec vous plus en détail pour résoudre vos problèmes.
Pouvez-vous nous envoyer un email à [email protected] pour retrouver votre dossier ?
Nous sommes là pour vous,
L'équipe Booksy
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
NUL… PERTE D’ARGENT ET DE TEMPS !
Plate-forme de prise de rendez-vous incomplète, lorsqu’on travaille et cible les professionnels la plate-forme doit être à la hauteur et tout aussi professionnelle ce qui n’est pas le cas avec booksy. Malheureusement j’ai décidé de travailler avec booksy car c’est le moins cher sur le marché hors c’était une mauvaise décision. Je dois gérer tous les problèmes car booksy est incapable de le faire. J’ai décidé de faire confiance au plate-forme de prise de rendez-vous pour gagner du temps, ne pas gérer mes propre rendez-vous et travailler sereinement, sauf que je perds un temps fou, de l’énergie et de l’argent… j’ai mis une protection contre les absences, et demande un pré paiement sauf que à chaque mise à jour de la plate-forme cette protection saute et les clients réservent des rendez-vous sans régler ce prepayment, et peuvent ne pas se présenter à leur rendez-vous au mois de janvier j’ai perdu plus de 600€ et après avoir contacté le service client médiocre de booksy. Ils m’ont fait comprendre que ce n’était pas leur soucis et n’allaient pas me rembourser mais j’ai malgré tout insisté ils m’ont offert mois d’abonnement ce qui correspond a 49€ (49€ que je précise ne rembourse absolument pas les 600€ perdu) une nouvelle mise à jour en février, j’ai effectué ce qui était demandé j’ai contacté le service client qui a confirmé au téléphone que tout est bon et qu’il n y aura aucun soucis. Aujourd’hui dimanche 17 mars 2024, je me réveille et me rendez compte que depuis quelques jours les clients prennent rendez-vous sur booksy sans régler ce prepayment, je dois donc annuler tous les clients et leur demander individuellement de reprendre un nouveau rendez-vous (ce que je pense qu’ils ne feront pas tous) mais pour se faire, je vais devoir attendre la fin du week-end pour contacter booksy et leur demander de gérer ce problème de prepayment une nouvelle fois. Je vais malheureusement devoir recommencer les recherches pour trouver un autre logiciel de prise de rendez-vous, recommencer à zéro ! Quelle perte de temps!!!! Ne passez pas par booksy si vous souhaitez travailler sereinement.
Vorteile
Rien, je n’ai que perdu du temps et l’argent avec eux, je ne recommande pas du tout !
Nachteile
Tout est nul ! Le service client et interface! Rien ne va ! Quelle belle déception!
Antwort von Booksy
Cher partenaire
Je suis Pauline de la Team Booksy et je vous remercie d’avoir contacté nos services
Je regrette vraiment votre expérience au sujet de la programmation de vos prépaiements.
Après vérification via l’historique de vos échanges avec nos interlocuteurs, nous avons effectué une migration de notre logiciel de facture.
Cette migration impactante a fait l’objet à plusieurs reprises de communication par email.
Sur votre espace Booksy une fenêtre pop-up était affichée afin que vous puissiez vous certifier de nouveau avec notre logiciel Stripe pour ne pas interrompre la programmation de vos prépaiements.
Nous comprenons que de tels changements peuvent avoir un impact sur votre activité, c’est pour cette raison qu’un mois d’abonnement vous a été offert en compensation.
N’hésitez pas à nous joindre afin que l’on de vous guide pour remettre à jour la programmation de vos prépaiements en ligne,
Toute l’équipe reste disponible pour répondre à l’ensemble de vos questions,
L’équipe Booksy
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Très bon logiciel
Vorteile
Les clientes de confiance, les frais d’annulation, les cartes cadeaux, la caisse, les aide pour les publications sur réseaux sociaux….
Nachteile
Le faite que l’agenda ne puisse pas être visible entièrement sur la page lorsque l’on ouvre la page. Devoir baisser pour voir ma journée entière.

- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Booksy para iniciar en tu negocio
Muy buena opción, incluso permite que el cliente cuando vaya a reservar pueda hasta escoger el profesional que le vaya a atender.
Vorteile
En mi caso considero que para iniciar está muy bien, permite llevar bien la organización de las citas, la base de datos de los clientes, los cobros de los servicios con varias formas de pago, está muy bien.
Nachteile
Lo que no me gusta mucho es la forma de confirmación de citas, para mí no la tiene, creo que sería muy positivo si ayudara a enviar notificaciones de recordatorio a los clientes que reservan citas ya sea por sms o por correo electrónico.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Satisfaite
Pour le moment ca va je trouve vela plutot pas mal avoir apres si de nouveaux clients trouve le site .
Vorteile
Toutes les fonctions bien plus qu'un agenda en ligne.
Nachteile
Je du madapter seul pour mettre touts les clientes sur les fiches
Antwort von Booksy
Hi Geraldine,
Thank you for your review! We appreciate you taking the time to share your experience. If you ever need support, please feel free to contact us via the in-app help chat or contact us at [email protected].
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Bom custo benefício ao usuário final.
Vorteile
Facilidade, praticidade, design intuitivo e bom funcionamento, depois de quase usando o app como um consumidor final, recomendo a plataforma. Marco os meus agendamentos de qualquer lugar, quando a agenda de uma loja está cheio, consigo encontrar outra loja mais próxima, já agendo os horários direto do celular e ainda sou notificado quando está próximo do horário marcado.
Nachteile
Não é uma crítica, mas apenas uma dica de uma possível melhoria. Quando o barbeiro não estar disponível para reserva de horário, não aparecer o ícone do mesmo. Isso pode gerar confusão para o usuário final.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Personal Use Booking
Vorteile
Simplicity, sensible recommendations based on usage, reminders with a timeline that makes sense, integrates well with Google assistant.
Nachteile
No cons - I have not encountered a situation where Booksy has had errors.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
VISÃO GERAL
DE FORMA GERAL, UM EXCELENTE APLICATIVO COM UM ÓTIMO CUSTO/BENÉFICIO.
Vorteile
PRATICIDADE EM MARCAR OS CLIENTES E A ATUALIZAÇÃO EM TEMPO REAL DOS HORARIOS DISPONIVEIS
Nachteile
A BUSCA DE MUDANÇA DE HORÁRIO NO AGENDAMENTO.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Booksy for booking
My experience has been very favorable and have really had and unfavorable problems
Vorteile
That i can book from home at my own convenience. And it allows me to see all times and days
Nachteile
Sometimes it doesn't always show the cancelations incase i need an appointment at another time
- Branche: Vermögensverwaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Analisando a ferramenta de agendamentos booksy
O booksy me ajuda a agendar compromissos em diversos locais, ainda me traz lembretes, sem dúvida é um ótimo app.
Vorteile
Eu conheci o booksy através do meu cabelereiro, sempre o uso para agendar meus cortes, e acho uma ferramenta sensacional, fácil de usar e bem construída para essa finalidade. Além de tudo isso me ajuda a lembrar desses compromissos atraves de alertas, isso pra quem tem uma rotina cansativa é excelente.
Nachteile
Nada a reclamar do app booksy, achei um programa fantástico.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
pretty seamless
Vorteile
The seamlessness of appointment booking.
Nachteile
Like Vagaro it can be kind of glitchy depending on the type of format you're using.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Simplifica la gestión de citas para profesionales de servicios
Es una valiosa herramienta para simplificar la gestión de citas y reservas para profesionales de servicios. Su interfaz fácil de usar, la programación automatizada, los recordatorios y las opciones de gestión de clientes hacen que sea una solución eficiente
Vorteile
La interfaz es intuitiva y amigable. Por lo que se facilita su uso tanto para los profesionales como para los clientes. La aplicación es sencilla de navegar y ofrece una experiencia fluida en la gestión de citas.
Nachteile
Las limitaciones en la versión gratuita, ya que Booksy ofrece una versión que tiene algunas limitaciones en comparación con la versión de pago. Tener alguna opción mas no seria descartable.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Makes booking haircuts simple
Overall I have had a very positive experience. My bookings have always gone through without issue.
Vorteile
Booksy makes it very easy for me to book my haircut appointments. It shows all the available days and times that my barber is free.
Nachteile
I wouldn't say there is anything I dislike about Booksy, however it could be nice to have a request feature. For example, sometimes my barber works overtime so it could be useful to request an appointment in case they are able to cut my hair outside of regular hours.
- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Avaliação Booksy
Vorteile
Um sistema onde dá suporte em todos os seguimentos da estética.
Nachteile
Ainda não passei por nenhum transtorno .
- Branche: Programmentwicklung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Avaliação Booksy
Vorteile
Bem fácil de utilizar, informações são bem claras e fáceis de ser localizadas, para estabelecimentos pequenos é uma ótima ferramenta para divulgação e agendamento.
Nachteile
o layout é um pouco poluído, por mais que seja fácil localizar as o que precisa é muita informação ao mesmo tempo.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Worst booking system ever used
Overall it was awful. I was billed incorrectly for a system error that was made and then my account got disabled. As a salon relying on appointments being able to operate I was left in an awful situation. I tried numerous attempts for assistance and I just got sent around in circles. Their system error had detrimental effects to my business and there was zero acknowledgment of this or apology.
Vorteile
Aesthetically pleasing. It’s hard for me to find pros as I am so dissatisfied overall.
Nachteile
Terrible customer support. System errors and nobody to assist. They do not care about their customers!
- Branche: Kunst & Handwerk
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
une belle réussite en devenir
J'ai gagné du temps pour les prises de rdv ainsi qu'une aide précieuse pour garder le lien avec ma clientèle.
Vorteile
j'ai trouvé énormément d'avantages sur cette plateforme ainsi qu'un super suivi de toutes les personnes que j'ai eu par téléphone. Facilité pour la clientèle et pour moi même.
Nachteile
le journal des ventes qui pour moi n'est pas optimal dans la lecture, le visuel du moins.
- Branche: Druck
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Ease of use
Vorteile
Love being able to book on Booksy
There is no question about when or where
The email tracking and availibilty takes the guess work out of booking appointments
Nachteile
I honestly have no complaints! There is easy to use step by step instructions
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Avoid
very poor, genbook was much better. Scheduled calls to review issue and no-one called at scheduled time to discuss issues.
Vorteile
I don't like the software, can't make easy admin changes
Nachteile
Can't make easy admin changes without completely losing ability to schedule.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Good for scheduling a salon visit online
Good, would be better if possible to book without registering
Vorteile
It’s nice do be able to schedule an appointment online without the need to call
Nachteile
Need to register to be able to make the appointment
- Branche: Automotive
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Helped a lot in running my business smoothly
Vorteile
This software is pretty self explanatory to my customers, thus it makes very easy for me to run my business.
Nachteile
Pretty tricky to get used to at starting.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Payouts issue - disappointing
I am experiencing issues with registering my account for payouts since September 2022.I have provided Booksy with my Revolut details for payouts and as per error of one their employees I have been accepted even though they don’t allow Revolut for payouts.My customers have been charged for £160 worth of services and I can’t claim my money back from you due to this error.I have been informed by Booksy that I should provide ANY bank details with my name on it so as I work 7 days a week and banks require lots of paperwork it took me over 2 months to do it.FINALLY I thought I will get my money but what do I hear???? I can’t use my personal details because my business is LTD!Twice i have been misled by this joke of a Company that claim your money and don’t provide you with a solution for their own errors. They don’t value Customers who pay them regularly for 2 years, I even offered to process my payments for Booksy subscription and they said NO.Absolutely disgraceful
Vorteile
Absolutely rubbish of a Customer service!
Nachteile
Absolutely rubbish of a Customer service!
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Booksy seems to be too understaffed and overwhelmed to be as effective as it can
I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.
Vorteile
Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with my questions, but that was only for a period of a month and now that there are still ongoing questions and issues I need help with that person no longer responds. I know that it is due to the fact that the staffer is constantly being given new accounts as the old ones "age out" but it is indicative of how this business prioritizes profits from account volume rather than maintaining a robust, unassailable product with good customer service.
Nachteile
TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here is an example of a typical exchange. Me: Please help me w/ this problem accessing the waitlist, namely the fact that there does not seem to be one period. Booksy: The waiting list works so that it is only displayed if there is at least one free slot in business. Please check if the slot is available, then it should be working fine! Me: What do you mean that the waiting list works only so that it is only displayed if there is at least one free slot in business? The whole point of the waiting list is so that if all the slots are currently booked, whoever is on the waitlist is notified if the slot they want becomes available. Please explain b/c Booksy's waitlist does not make sense to me. Booksy: no response
Antwort von Booksy
We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.