Bizzabo

Vorteile

We've been able to host easily-updatable websites, design our own event platform, accept payments, track registrations, and integrate with Salesforce all with the help of the Bizzabo platform, which is incredibly user-friendly and has excellent customer service.

Nachteile

We don't have many complaints regarding Bizzabo. We've been asked to consider switching platforms on multiple occasions, but we've always been happy with our current setup.

Vorteile

Bizzabo offers all the tools needed for our event and continues to roll new updates and technologies that enhance our experience- both integrating feedback from customers and using industry trends to develop tools and features end users want.

Nachteile

Like any platform, there are some limitations that would be helpful to have, such as an ability to resend a single automated message to one person for whom it may have gone to junk or they deleted without having to do the 'administrator test' email or removing them and readding to a list to send as a new automation. There are also some web design customization features that would be nice next level enhancements such as background music or embeds but luckily with the flexiblity of the web builder there are ways to build our own workarounds to these.

Vorteile

Bizzabo offered virtual programming & virtual event management when we needed it most. The features are intuitive and didn't take a lot of training to onboard our team.

Nachteile

Bizzabo encountered several system outages, most critically: right after we launched registration and again onsite at conference. We tried to work with the team to understand the impact of these outages on our data and ticket sales.Bizzabo was limited in a lot of ways. For example, we had both in-person and on-demand sessions on the agenda and there was no way to adjust how they showed - it was chronological with on-demand at the very bottom. The abstract management feature doesn't work for our review process so we used another tool and imported the data. At one point the speaker widget was out of sync with the live website/app and we kept getting correction emails from VIP speakers about incorrect names/titles, although it was correct on the backend.

Vorteile

The ease of access, the agenda module, the ability to duplicate events

Nachteile

The on demand process for attendees, how expensive it is to use the reg platform internationally (shipping is outrageous), how hard it is to do wait list ticket types, having to use support to solve everything

In Betracht gezogene Alternativen

Warum Bizzabo gewählt wurde

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Vorteile

Bizzabo covers everything for our global events program, that's virtual, hybrid end in-person events. Rich functionality, all built into the product so we don't have to install add-ons or buy other tools e.g. streaming. It's a single solution covering it all.

Nachteile

Given its rich functionality it takes time to get to know the platform.

Vorteile

The ease and user-friendly nature of setting up event websites. It allows for many customizations and integrations and the ability to duplicate events.

Nachteile

The webinar / "Zoom" platform Bizzabo launched had many technical glitches initially, leaving us not to trust this feature. We were hoping to do away with our Zoom licenses and use the Bizzabo "Zoom" platform; however, because of distrust in the product, our staff is too nervous/distrustful to utilize it.

In Betracht gezogene Alternativen

Warum Bizzabo gewählt wurde

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Vorteile

easy to use and set up from marketing, to registration to event communication and information.

Nachteile

turn around on getting fixes for programming bugs is very slow and sometimes not possible for some critical errors eg. if a speaker has changed jobs since they spoke at your previous event, the system will pull their old job and not dynamically update so they are listed incorrectly.

Vorteile

As a corporate event planner, I find this platform easy to use, has beautiful design options I can work around to make my website pop. I love the ease of use and technical support when needed. I am constantly approached by the competitors, but I can plan my budget around the cost and not worry or be surprised by hidden fees and services.

Nachteile

There is very little to complain about, the only thing I would love to see, is an option or link to pay later via credit card.

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Vorteile

FLEXIBILITY, SUPPORT, EASY TO USE, OPTIONS VARIED AND [sensitive content hidden] DOES AN AWESOME JOB WITH SUPPORT.

Nachteile

THE HIDDEN CREDIT CARD FEES FOR CANCELLATION.

Vorteile

The customer service we have received is wonderful. It feels like they are ontop of helping us solve most of our problems. The price for the product also allows us to use globally without worrying about going over on usage. I like that I am not limited by log-ins which help my team to be able to all be in the platform and others within our marketing team as well.

Nachteile

The streaming platforms - each one is missing key features. Uploading videos, uploading a power point that allows any speaker to transition rather than just the one who uploaded. Surveys and polls not being directly in the platform almost make them useless to us - our previous platform had them pop-up right after a session which increased responses. Limitations on template features are frustrating when we are trying to create templates.

In Betracht gezogene Alternativen

Warum Bizzabo gewählt wurde

Zuvor genutzte Software

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Vorteile

I enjoyed the ease of use and that the platform was drag and drop for easy event creation. In our company, the virtual tool was used primarily.

Nachteile

Some of the analytics required reports to be run from Bizzabo support. The capacity limits on the interact option but realize that has since been updated and limits removed.

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Vorteile

Each page is it's own page, it's not endless scrolling like some other event management tools are. Pages look nice.

Nachteile

Can’t save contact fields in a report to rerun the same report. So have to create the report each time it needs to be run.Can’t edit a list once created with contacts. Have to re-run and re-create the lists every timeDynamic lists do not work. Set criteria and re-checked and it doesn’t run correctly it is pulling canceled registrations even though I set the parameters to having a ticketChanges to page save before you even hit save and doesn’t save when you do hit save sometimes. It’s very random.Logo issue with “event logo” that pulls into random places on page and you can’t change or remove in each area it pulls into.Even though you set a schedule for an email, it keeps it in draft and makes you select send again to send which actually doesn’t make sense because you haven’t even sent itIf an email is duplicated and the email that you duplicated it from was sent to send now it automatically sends the new email as well.Had to pay a CSS contractor to do any customization to the pages. Modules and blocks weren’t very customizable.The ability to put in 2 different emails in a registration made the contact search & deletion challenging.Support did not seem very versed in functionality of the site and why unexpected behavior was happening. Support was extremely slow and it would take a few days to get answers to issues & questions. No ability to call support and no ability to email a support person directly after you had contact with him/her.

Vorteile

Has solid out-of-the-box capabilitiesIntegrates to PardotWebinar recording capabilitiesIntegrates with Slack

Nachteile

Hard to customize website, registration form, email, etc. On-site printing - our order size was too smallPolling and media features in Ultimate haven't been rolled out yet. Polling feature isn't greatSingle session feature for webinars wasn't rolled out when we first onboardedWhen we met with a Bizzabo rep. regarding the polling features, he admitted that the features for Interact weren't great, and suggested we use a 3rd party polling system for UltimateWebinar UI isn't great. Pretty confusing

Vorteile

Very friendly user experience and easy to navigate website. Features are great for our needs.

Nachteile

I don't have any cons at this time to share.

Vorteile

The interface is clean and organized. It can do a few functions well, like data exporting and app design.

Nachteile

It is very difficult to manage pass "add-ons". The filtering tools for looking across events/sessions as well as attendees have gotten worse recently

Vorteile

Many features are available and keep upgrading

Nachteile

Not so user friendly, bit confusing and not so straight forward especially when it comes to exporting the registration list.

Vorteile

This platform gives me a wide range of features and tools that help me engage my audience in a meaningful way and I was able to set up real-time polls, allow attendees to connect.

Nachteile

I have experienced some occasional technical issues, such as slow page loads or difficulties accessing certain features.

Vorteile

The intuitive platform features make creating event registration sites and websites quick and seamless.

Nachteile

My team hosts a lot of award events where guests purchase tables. If there was a more seamless registration feature to facilitate table planning that would be extremely helpful.

Vorteile

Website builder, drag and drop functionality is easy to use. Can be extended with CSS and JavaScript to create great looking and very functional events, but with some limitations

Nachteile

Innovation is a bit behind the curve, and there are some technical difficulties occasionally which have impacted our events, as well as reporting not being quite as effective as I would like

Vorteile

The easy to use solution suite to organize an event (from website to ticketing): it is very user friendly and has the features you need to market efficiently the event (website, newsletter, email, contact database) and to manage it (registration, ticketing).
The networking platform was a great feature: People could see who was attending, started conversations before the event and scheduled their meeting. A lot of the interactions that happened onsite was prepped by the software solution.
Finally customer support was excellent.

Nachteile

We had an issue with displaying the pictures and the bio of the participants but it was resolved by the customer support team.
We also had an issue with our message coming out of the Bizzabo being identified as spam by some of our recipients.

Vorteile

The back end is extremely easy to use and well automated. It has saved me so much time to focus on other marketing tasks. The front end has some great design options that are perfect for our events. The support team is always very helpful.

Nachteile

There are some limitations due to us being a South African run company like only having one currency per site available however they have been very helpful in making this work for us and coming up with solutions that work. Any limitations that we have had were addressed and are no longer a problem.

Vorteile

The UI is very intuitive, very fast and responsive. It allows managing multiple aspects of your event, including ticketing, website (i.e. speakers, sponsors, agenda) - adding a speaker is a snap since it takes most data from the speaker's LinkedIn profile. You can either use your own website, or integrate widgets in your own site (which I do).
Everything is also reflected in an app which your attendees can use. Also attendees can network before and after the event using the app or the web interface.

Nachteile

I would like it also to have some sort of a 1x1 meetings scheduling system, hopefully that feature is in the pipeline since they already have all attendees data.

Vorteile

- easy handling, customer-friendly platform
- website editor & mobile app
- quick and high-level assistance of customer support
- what is important in organizing and executing a successful event (setting up an event website, communication with potential attendees, building a community, managing registration, etc) are easy to accomplish and require less efforts from human resources thanks to this amazing software/tool/platform
- continuous improvement of its features

Nachteile

Obviously, there are some limitations in the customization of some elements, as in most of the softwares/tools. However, I have a very good experience with the customer support at Bizzabo, as in such cases they offered some alternative ways to find a solution to my problem/issue, etc. They have never left me alone with unsolved issues, and I really appreciate their quick and high-level support and assistance.

Vorteile

The feature that I like about this tool is its network as an event platform so people can access it easily. With that feature I can find out the number of people who will come and they can also find out information at the event

Nachteile

This tool is easy to use, but sometimes it is difficult to understand to operate it (I got a few complaints from my event participants) so it needs an update!

Vorteile

Customer support has improved greatly over the last year, with much faster responses to issues and queries.

Nachteile

Flexibility of the site - which is something I know Bizzabo are working on

Vorteile

When it works, the name badge printing and easy on the spot ability to change a registrants entry information is IMO the most valuable part of Bizzabo.

Nachteile

I wish that adding tags to a registrant or block of registrants was more streamlined, it's fine for a small event of 50 or less but with large events, adding specific tags to a block of people is very clunky.

Vorteile

The attentiveness of the product support and customer service teams. Very dedicated to our partnership.

Nachteile

Development timelines and promises never seem to materialize. Many features we have asked for since inception in 2022 are still not available.

Vorteile

Great for setting up tickets for different events and great for managing different events at the same time

Nachteile

The website builder is extremely limited unless you do custom coding

Vorteile

The data integration across different platforms and the attention given by customer support in our issues

Nachteile

Some integration errors are too long to be resolved

Vorteile

Bizzabo is great for keeping track of registrants for events. Everything from collecting payments to issuing refunds, and even managing speakers. The user interface is really intuitive and easy to use. The website editor is simple but gets the job done in an effective way, it's been really useful for setting up event websites.

Nachteile

There are some processes which are more difficult than they need to be. It would be great to be able to sort registrants by custom fields, rather than having to export and then do that manually in excel. The branding options are somewhat limited, and I would prefer to have more customization in general.

Vorteile

Generally easy to use and it looks nice for users.

Nachteile

On event pages it forces you to capitalise the first letter of each word in the title, which is grammatically incorrect! People also fairly frequently report a 404 error message when clicking on event pages, but this tends to resolve itself quickly.

Vorteile

With Bizzabo,I find it simple to schedule and host secure virtual and hybrid events effectively.It is possible for events attendees to engage and interact seamlessly during events by participating in polls and also answering Q&A.Bizzabo has an UI that is intuitive and user-friendly.

Nachteile

Bizzabo keeps our events engaging, interactive and effective hence I don't have anything to dislike.

Vorteile

Bizzabo is packed with a wide range of options and features. It has everything you need to create a event site and handle all the event communications. We used it to send out invites, managing RSVPs, or keeping attendees updated.

Nachteile

While Bizzabo offers a ton of features and options, this can also be a bit overwhelming. Getting the hang of how everything works might take some time. Additionally, the platform can sometimes feel a bit rigid, making it tricky to customize certain aspects to fit your unique needs.

Vorteile

Bizzabo has a number of excellent features, the main one being allowing for a custom payment processor (meaning they don't force you to use Stripe). Ticketing, registration, agenda embeds onto our website was easy and the embeds themselves are high quality and highly customizable.

Nachteile

Ticketing is quite restrictive, not giving too much flexibility for ticket add-ons, and promo codes are quite rigid as well.

Vorteile

It's easy to register and view/manage registrations. Appreciate the ability to transfer, cancel, refund, and upgrade tickets with ease. Creating our own registration form is useful!

Nachteile

Customer service could be improved. I've found myself waiting an extended period of time for answers without following up from the service representative.

Vorteile

I like that Bizzabo makes event management easy
Everything from booking payment and marketing events is made easy by Bizzabo
The software comes with great video conferencing features

Nachteile

All about Bizzabo has been smooth and no issues at all.

Vorteile

It is an easy to use platform, we use for our website and registration links for all events. The ease of use is great as well as the ability to change quickly if needed.

Nachteile

We cannot customize as I would like and also the onsite delivery and support could be better.

Vorteile

Excellent customer service, experienced onsite support for major events.

Nachteile

Wish there was a way to register walk ins onsite on the iPads without having to use a laptop for desktop version.

Vorteile

We've used Bizzabo for quite a number of years and the latest streaming platform built into the package works flawlessly. We've run hundreds of sessions and numerous concurrent streams for different conference tracks with little difficulty. The setup is straight forward and easy to use and also when working in the hybrid world easy to modify.

Nachteile

Would be good to be a bit more flexible on streaming times with hybrid events. Sessions don't always start on time and can drift quite a bit in a day. The 20 min post session end cut off is sometime problematic.

Vorteile

the team is highly responsive and very supportive with customizations

Nachteile

some features we would love to have - more felixibility with customization on the the agenda and homepages/ better system for duplicating sponsors so we dont have to enter that in manually each time if multiple pages have similar content

Vorteile

We had an amazing CSM ([sensitive content hidden]) and an amazing Klik PM ([sensitive content hidden]). They made this process a lot easier and helped a tremendous amount, despite the challenges we faced.

Nachteile

Some things I'd like to see from Bizzabo in the future:- Ability to have buyers pay prior to answering registration questions- More customization for registration form (including logic)- Better integration with klik- More customizable app- Option to use klik wearables with any registration platform

Vorteile

I highly appreciate the Bizzabo tool for its intuitive and user-friendly interface. It caters to various types of events and offers seamless event registration, streamlined check-in options, and convenient mobile app access. Bizzabo truly excels in providing a smooth and efficient event management experience.

Nachteile

I found the integrated streaming options in Bizzabo to be quite limited, requiring me to use external solutions. As a result, it was challenging to gather all the event metrics in one place. Furthermore, the mobile app had some bugs that hindered its efficient use. Improvements in these areas would greatly enhance the platform's functionality.

Vorteile

As a developer, the mobile app integration was huge as there were fewer hiccups during our annual event due to everything being integrated.As someone in charge of the SSO integration, the SAML pieces weren't difficult either. I had more problems in understanding than any growing pains.On-site networking in an arena is not without challenges but I heard nothing majorly problematic. We've had issues in the past with our bespoke system and competitors but this year seemed incredibly smooth in comparison.

Nachteile

For SSO there is some conflicting documentation but it's a big topic. It should be split between personnel and attendees as the pages are. As someone big on documentation and understanding how easily things get stale, this is a very minor nitpick anyway. The problems I ran into were solved by gaining a little more understanding. I'm actively looking for things to complain about and this is so low on my list it's almost not worth mentioning.

Vorteile

Many features can be customized to your liking and needs! Lots of functionality and improvements on the regular. I appreciate that the team genuinely does respond to suggestions made on their forum - I have seen some of mine implemented that have really benefited our events.

Nachteile

Sometimes I knew more about the platform than the folks I spoke to at support, having developed our own "hacks" to make it work for our needs. That said, the support team was always open to learning and as mentioned above, they have implemented some of my requested changes.

Vorteile

The entire platform is very easy to use, and if there's something our team isn't sure about, the Bizzabo team quickly answers our questions.

Nachteile

There were a few specific email features we would have liked that weren't able to be synced.

Vorteile

Bizzabo's ease of use and ability to customize and brand our events is top notch! The platform is intuitive, easy to use and elevates our events to another level.

Nachteile

As with any online tool, it's important to stay up to date on the changes and requirements needed to run the site. Sometimes people with very secure networks can have difficulty getting in but it can be worked through with the customer support team.

Vorteile

Easy to use for both the admins and the clients.

Nachteile

The integration options with our crm are lacking but this may be due to our crm.

Vorteile

Easy to see when a contact has attended multiple events.

Nachteile

Difficulty with reporting, instead of downloading registration reports they are sent to your email which is inconvenient when they go to spam, etc.

Vorteile

Bizzabo offers a user-friendly website builder that allows event organizers to create attractive and informative event websites. This feature helps in promoting the event, providing relevant information to attendees, and showcasing event highlights.

Nachteile

Although Bizzabo supports integrations with various third-party tools and platforms, some users have mentioned that they would like to see more integrations available. If you have specific integrations in mind for your event, it's recommended to check if Bizzabo supports them before making a decision.

Vorteile

Me gusta porque ofrece una aplicación móvil para facilitar la comunicación y la participación durante los eventos, así como integraciones con otras herramientas como Zoom, Salesforce, Mailchimp o Slack.

Nachteile

Me parece una herramienta muy útil y de gran ayuda.