SimplerQMS

Hi René,

Thank you for your wonderful review! We're happy to hear that you appreciate the flexibility and contemporary design of SimplerQMS.

It's great to know that our eQMS software and support team have met your needs and expectations so well.

Your satisfaction and trust mean a lot to us, and we're delighted to be your partner.

If you ever have any suggestions or further feedback, please don't hesitate to reach out.

Thank you for your review, Mads! We're pleased to hear that you found SimplerQMS easy to set up and that our fully validated eQMS system has been beneficial in saving time and effort for your company.

Great customer support is a cornerstone of our service, and we're glad it stands out to you.

We appreciate your honest feedback regarding the implementation of regulatory requirements. We strive to make compliance as streamlined as possible and will take your input into consideration as we continue to enhance our system. In our March 24’ release of SimplerQMS, we added default support for more regulatory requirements – based on the feedback from you and other customers.

Thank you for choosing SimplerQMS, particularly for our cost-effectiveness and customer support. We look forward to continuing to provide you with a high-quality service and support your needs.

Hi Cameron,

Thank you so much for your detailed and thoughtful review! We’re very happy to hear that SimplerQMS is meeting your needs and providing a streamlined QMS solution without unnecessary complexity. It’s also great to know that our support and training teams have made a positive impression – we’ll be sure to share your kind words with them!

We appreciate your feedback about the reliance on M-Files and the challenges for non-Windows users. Your insights help us identify areas for improvement, and we’ll keep this in mind as we continue to refine our QMS platform.

Thank you again for choosing SimplerQMS, and we’re excited to support your team as familiarity with the system grows. If you ever have questions or need further assistance, don’t hesitate to reach out!

Thank you so much for your review, John!

We are happy to hear about your positive experiences with SimplerQMS, from our compliance features to our customer support and training. It's particularly encouraging to know that our around-the-clock support has consistently met your needs.

We take great pride in being a "plug and play" solution that simplifies compliance and enhances operational efficiency, and we're delighted that this has been your experience.

Your feedback is invaluable as we continue to strive for excellence and support our clients like true partners.

Thank you for choosing SimplerQMS. We look forward to continuing to support you and your team!

Thank you for your detailed feedback, Vlad! It's great to hear that you and your team find SimplerQMS user-friendly and effective for managing your daily work.

We appreciate your positive comments about our support team's responsiveness.

Regarding your suggestion for enhanced administrative access, we take such feedback seriously as it helps us to better cater to the needs of our users, particularly those in critical roles like yours. We are continually working on improving our system's flexibility and will be adding a new “Super Admin Role”, which is addressing your feedback.

Thanks again for choosing SimplerQMS. We look forward to continuing to support your team's needs!

Thank you for the wonderful review, Niels Erik! We're delighted to hear that SimplerQMS has made it easier and faster for you to find documents, especially during audits. It's great to know that our eQMS software has become indispensable to you following the introduction of MDR and FDA regulations.

Regarding your concern about having to review procedures you've already approved, we understand how that might seem redundant. We aim to ensure compliance and thorough understanding at all levels, but we appreciate your feedback and will consider how we might streamline this process for a more efficient user experience. We do have an upcoming release that will allow admins to only require “Read & Understood” on specific document updates.

Thanks again for sharing your thoughts and for relying on SimplerQMS. We're here to support your continued success!

Thank you for your review, Michael! We're delighted to hear that you find SimplerQMS user-friendly and adaptable to your specific needs. It's great to hear that the modular eQMS system is effectively helping manage user access to relevant information.

Your feedback regarding the learning rules and document understanding requirements is very helpful. We have added this enhancement request to our backlog and will get in touch with out about this subject.

We're happy to hear that our support team has been able to assist you promptly and effectively. Thanks again for choosing SimplerQMS. We look forward to continuing to support your success!

Hello Maike,

Thank you for sharing your experience with SimplerQMS! We're pleased to hear that you find the system organized and our support team helpful.

With regards to the speed of the system, we have made some recent changes to significantly improve your experience. We will reach out to you during the coming days to ensure that your experience is optimal.

Your feedback on the numbering system is valuable and this is something that we have planned to improve in SimplerQMS.

We're also glad the tutorials are helpful and that you're finding the system increasingly user-friendly.
If you ever have further feedback, please don't hesitate to reach out.

Thank you for your review, Helle!

We're pleased to hear that you find the version control and documentation management features beneficial.

Your feedback on enhancing the access management for different users is incredibly valuable. We have recently added more features to manage access and will reach out to you to help you use these.

We're committed to making SimplerQMS as user-friendly and efficient as possible for all our customers.

Thanks for sharing your thoughts!

Thank you for your feedback, Dirk!

We're glad to hear that you're pleased with our customer support and find the system easy to use after the initial setup.

We appreciate your comments regarding the Mac user interface; we are currently working on a much-improved user experience for Mac users. We will get in touch with you as soon as the new modern interface has been thoroughly tested and validated.

We're always here to ensure your experience with SimplerQMS is nothing short of excellent.
Thanks for being a valued customer!

Thank you for your review, Muctehit! We're glad to hear that you've found the implementation process easy and the system user-friendly over the past year.

Your feedback about the default settings and classification is very helpful, and we'll consider how we can improve in maintaining consistency with previous systems in our future updates.

We appreciate you taking the time to share your experiences after extensive use, and we are here to support any further needs or suggestions you might have.

Thank you for being a valued user of SimplerQMS!

Dear Carina,

We greatly appreciate your positive feedback on SimplerQMS. We're very pleased to hear that you found our support professional and the system user-friendly.

Your constructive comment regarding speed has now been addressed by our Product Team and we recently implemented a fix addressing this issue. Regarding the industry-specific experience, we are now strengthening our teams with two new team members who have more than 20 years of experience in Pharma & Biotech.

Thanks again for this constructive feedback and for choosing SimplerQMS as your QMS software 🙂

Thank you for your review, Anders! It's great to hear that you found SimplerQMS easy to implement and use. We're glad that our customer support team has been there for you when needed.

We appreciate your feedback on the system's graphics and intuitiveness; this is something we are currently in the process of improving. Especially the graphical elements are a strong focus of ours, with the addition of the Dashboard and Visual Workflows during the past months, we are putting resources into addressing this.

Thank you for choosing us and for sharing your perspective. We look forward to continuing to support your business's growth and success!

Dear Michael,

Thank you for your feedback and for choosing SimplerQMS! We're glad to hear that our guidance and training plan have been helpful for the digitalization of your quality management system process.

We appreciate your suggestion regarding GMP-compliant terminology and are continuously working to improve our alignment in that area. An example of this is that three of our newest team members come with more than 10 years of GMP experience (from both GMP research and manufacturing organizations).

If you ever have further suggestions feedback, please let us know.

Hi Arles,

Thank you for your review! We're delighted to hear that you find our QMS software easy to use and customizable and that our tech support team has been responsive to your queries.

We appreciate your feedback regarding the communication of release notes and patches and have improved this process. This means that all relevant users now receive email notifications about release notes and patches in due time. Furthermore, these are also published in our Knowledge Base.

Thank you very much for your kind words, Bryan!

We're glad to hear that you had a great experience with our team and that you found the hands-on training and workshops helpful.

We understand that the initial learning curve can be steep, especially if you're the only employee in the company working on implementation.

We value feedback like yours on how we might be able to further streamline the implementation process and make sure that customers like yourself receive as much training and support as needed - even when only one person is on board.

We appreciate your time in providing us with this information, and should you ever need assistance again, don't hesitate to reach out at any time.

Thank you again for your review!

Thank you for choosing SimplerQMS, Subba! We're glad to hear that you're satisfied with our product and our customer support.

It's great to know that our software is easy to use for your team and that you find our templates helpful. Document controls, versioning, electronic signatures, and Microsoft Office Integration are some of the most popular features among our customers, so we're happy to hear that those are also working well for you.

Regarding the speed issue, you should not be experiencing this problem. We have reached out to you to find the root cause and fix it.

Our automated Quiz (Training Assessment) feature is now released, so you can benefit from this improvement instantly.

Thank you for being a SimplerQMS customer and for your continued feedback!

Thank you for your kind words, Jaana! We're glad to hear that our QMS software system has been able to help minimize your manual work and improve document workflow. Our team is passionate about providing excellent customer service, so it's great to know that we've been able to exceed your expectations.

With regards to the short connection problems, then this should not be happening and needs to be fixed. Our support team will reach out to you and work on finding a solution.

We recognize that we had some issues in the early versions of SimplerQMS, which have now been fixed. Please reach out at any time to our helpdesk or hotline if you experience any new issues.

Thank you again for choosing SimplerQMS, and we hope you'll continue to find value in our system.

Thank you for your honest review, Henrik. We're happy to hear that you find our document control features to be functional and help you with compliance.

With regards to making the user interface more intuitive, then we are working on several initiatives to accomplish this. One of them is a way to visualize workflows to make the UI easier to use both for experienced and less experienced users.

Your input is invaluable to us and helps ensure that we are creating the most effective and user-friendly quality management software possible. Thank you again for choosing SimplerQMS and we hope you'll continue to find value in our product.

Thank you for choosing SimplerQMS Dorthe, and for taking the time to write such a positive review. We're glad to hear that you find our software easy to use and that the migration from your old system has been smooth.

With regards to improving the user experience for some workflows, this is something we are currently working on. We will be releasing a new way to see workflows using a visual overview, which will make it easier to understand and learn how they work.

Our goal is to make your work as efficient as possible and we appreciate your feedback so that we can continue to improve our product.

Thank you for choosing SimplerQMS, Dick. We're glad to hear you find our product easy to use and that it's been a good fit for your needs. Our team is passionate about making quality management simple and accessible for everyone, and we're happy to know we've been able to help you achieve your goals.

With regards to the Apple based app, when we are looking into this option. However, we are very happy that the browser-based option works perfectly for you on the Mac.

If you ever have any questions or suggestions on how we can continue to improve, please don't hesitate to reach out. We love hearing from our users and value your feedback. Thank you again for choosing SimplerQMS!

Thank you for choosing SimplerQMS, Louise. We're glad to have you with us and that you find our eQMS platform helpful! I'll be sure to pass on your compliments to the team.

We understand that using a Mac can be a little different. A new web version of our software will be released soon. The new web User Interface will look like the Windows application and will therefore make it easier to give directions to Mac users.

If there are ever any questions or issues, please don't hesitate to reach out. We want you to have the best experience possible with our QMS software solution.

Thank you again for choosing SimplerQMS, Louise!

Thank you for choosing SimplerQMS, Jean Claude!

We're glad to hear you find our product easy to use, with a good quality-to-price ratio, and that our customer support has been up to par.

Concerning Product/Article Management, we will reach out to you to get your input on how this can be improved. We have some upcoming improvements in the pipeline, but we would very much appreciate your feedback on this area.

Thank you for your feedback and for choosing SimplerQMS!

Thank you for your review, Ursina! We're glad to hear that you found SimplerQMS easy to use and that it covers FDA Part 11 requirements. We're very glad to hear that you've had such a positive experience with our customer service team. I'll be sure to pass on your compliments to our team.

Today you are able to create classroom training documentation today based on templates. However, we noted the need for a dedicated and more automated classroom/on-site feature. This is therefore being developed and will be a part of our upcoming release.

We understand that every company has its own specific processes and it's not always possible to configure a pre-validated QMS software system to exactly fit your needs.

However, our newest releases are adding more configuration options that are still pre-validated. This means that you get the best of two worlds: A time and cost-saving pre-validated system and the possibility to configure it (within certain limits).

Thank you for using SimplerQMS!

Thank you for your honest feedback, Mike. We're glad to have you as a customer and we appreciate your input.

Many of our users love the seamless editing experience, where documents are opened directly in Word, Excel, etc. and changes are instantly saved without manual up- and downloading of files. It also enables you to re-use all of your current QMS documents, when moving to SimplerQMS. However, we do understand that some users prefer a non-document-based way of working.

Regarding the possibility to compare two documents, then this is possible today. You need to right-click on the document and choose to Compare > Compare with Another Version. Please feel free to reach out to our support if you need any help with this.

Thank you for your feedback and for choosing SimplerQMS!

Thank you for taking the time to provide feedback on SimplerQMS, Bjarne. Your insights are valuable as we continue to work to make our product the best it can be.

I'm glad you find our eQMS software intuitive and flexible, and that you appreciate our team's willingness and ability to provide service and help.

With regards to the license structure, we are making it easier to get an overview of your company's current licensing and to make changes to the set-up.

Regarding the number of notifications, then this is highly configurable. Meaning that you can basically switch notifications on and off as you wish. We will reach out to you to help adjust the notification set-up.

Thank you again for using SimplerQMS, and please don't hesitate to reach out if there's anything else we can do to make your experience better.

Thank you for your kind words about SimplerQMS, and for taking the time to write a review. We're glad to hear that you find our search feature powerful and that you appreciate our customer service. We'll pass on your compliments to them!

We're also happy to hear that you find our product easy to implement and adapt to, as well as that you find it valuable for traceability and compliance.

In an upcoming release, the user interface will be updated to a modern look and feel. We are also constantly looking for ways to improve performance and already made some significant improvements in the latest version of SimplerQMS.

Thank you again for choosing SimplerQMS, and we hope you'll continue to find it helpful in your work.

Thank you for choosing SimplerQMS, Per Anders.

We're glad to hear that you find our software trustworthy and easy to use. Our goal is to make document control simple for everyone, and we appreciate your feedback on our user interface.

In an upcoming release, the user interface will be updated to a modern look and feel. There will also be a better visual way of overviewing workflows, making the user interface more intuitive.

Thank you again for choosing SimplerQMS!

Thank you for your honest review, Sanne. We're glad to hear that you find SimplerQMS easy to use and that find our document control capabilities well-working.

It's true that metadata can take some getting used to, but it's a powerful way to organize and find your documents quickly. We often see that our customers get a much better structure of their data and improve their ability to easily find information due to the use of metadata.

We hope you'll continue to find value in our product.