Über ManageEngine ADSelfService Plus












ManageEngine ADSelfService Plus Preis
ManageEngine ADSelfService Plus bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von ManageEngine ADSelfService Plus ist ab 595,00 $/Jahr verfügbar.
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- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent product
Ease of Daily password activities.
Vorteile
Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.
Nachteile
More Authentication security like Pulling the Employee ID for verification.
Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
ADSelf Service Plus solves a lot of issues we have with On-prem AD and Hybrid
Overall Ad selfservice plus makes management of passwords super easy. We don't use it for the SSO and Multifactor Auth so much, but I imagine if you aren't using AZure AD, this would be a fantastic way to get those features for a local domain.
Vorteile
This solves the biggest problems we have with password resets. Both the need for users to reset their own passwords remotely, but also so update locally cached passwords for our Hybrid Joined devices. The software is able to open up its own VPN connection to our On-Prem server for that update and it makes password resets extremely smooth.
Nachteile
I haven't really had any negative experiences yet with the software.
- Branche: Staatsverwaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Adservices is bad
None
Vorteile
None. I don’t like the adservices because they have problems!
Nachteile
When I changed passwords or try to log in. They are too slow! They always have problems!
- Branche: Öl & Energie
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
A robust, web-based, multi-platform, self-service solution
Vorteile
This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources.
Both the enterprise and its users can feel secure with the multi-factor authentication techniques
Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk
Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.
Nachteile
There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to use
Lower support costs, less burnout from unlocking accounts and resetting passwords.
Vorteile
Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call.
Nachteile
I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
More Flexibility from a Password Reset Tool Than Offered by Microsoft
I've been using ManageEngine tools for a few years now. My organization held off on implementing AD because we heard some of the horror stories of managing it and keeping it safe and secure. ManageEngine makes several tools that make AD management significantly, and ADSelfService Plus is no exception. Its one of those tools that largely goes unnoticed, but its something that we can't live without.
Vorteile
When my organization implemented AD, one of the first questions that came up was "How can we make sure our users are notified when their passwords will expired, before they actually expire?" Another question was "How can we give them a safe and secure way to change the password if they are remote?" ADSelfService Plus was able to answer both of these questions for us, and it does so with ease. This is largely a set it and forget it tool for us - rarely do I ever have to go back and make changes. It just works, which is a high mark for any software.
Nachteile
For the price, I'd expect a little bit more functionality. Yes, this is a pretty basic tool that does its job well, but it is a little pricey for doing that basic job.
- Branche: Telekommunikation
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great easy tool to help administer AD and login issues
brought down user lockout due to expired password by about 95 %
Vorteile
Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server.
Nachteile
I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Password Tool (reset passwords
Vorteile
Save in time by having users register questions and reset their own password.
Notify users of passwords about to expire
Free for 50 users or less (reasonably priced above that)
Easy way for MAC users to reset domain passwords
Nachteile
Like everything ManageEngine, when it works it works well, but you have to manage the application.

- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Support in AD Solution is perfect
saving customer time
Vorteile
Self Service For users , saving engineer time to handle more requests by enrolling all users to change, reset, unlock and change their passwords
Nachteile
Documentation need more enhancements , even workshops videos provided by marketing team need to be more short and focused

- Branche: Unterhaltung
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great team and easy to work with so far.
Vorteile
Seems to be easy to use and to get users on board. The layout is easy to understand and works with good logic flow.
Nachteile
Sometimes it hangs up, but that could change in time. When you hit a back button that can throw you off.
- Branche: Bankwesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A Great Integration Tool for Identity Self-service
Vorteile
I like the fact that you can integrate into other platforms and make use of one password across all of them.
Nachteile
Managed Engine is a powerful platform that has so many great features. Any con could be that it has to be integrated into other platfoms like IBM.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Resetting Passwords, A Thing Of The Past
Selling AD Self Service has allowed me to make the lives of my customers much easier.
There is so much more to this tool as well, when it is fully in use, the users are able to manage their own AD profile.
Vorteile
The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable.
The ease of deployment and use makes it very easy for the users to get the hang of.
Nachteile
It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
A self-service solution that is easy to implement and use
In general, it has been a pretty good experience, since it has helped us a lot to improve the operation, considerably reduced the number of requests handled by the IT area, and because we have recovered time to work on improvements in the area.
Vorteile
It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock.
Nachteile
I think the UI design could be improved, it is currently very simple, but it should be more dynamic.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Provides end-users a possibility to unlock/reset their own password 24/7
We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.
Vorteile
- Integration with Windows (reset/unlock at logon screen)
- Very helpful customer support!!
- Release some work from 1st line support
- Accessible 24/7
Nachteile
- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Advantageous program for Time Management
Reduction of incoming calls during the day. More happy end users. I can use the time allocated to end-user transactions in my own business.
Vorteile
An application designed for end users to solve their own problems. They can do small tasks themselves without problems.
Nachteile
I have not encountered any negative side
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
This is a great tool to help your users reset their passwords or unlock accounts
Vorteile
This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.
Nachteile
sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
You no longer need to contact the IT department
Vorteile
In accordance with company policies, you should make password changes at regular intervals. In this case, you may need IT staff. Thanks to SelfService application you can do many transactions on your own account yourself.
Nachteile
I did not experience a negative situation due to the practice. He solved my problem whenever I needed it.
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Product, Poor Support
Vorteile
-Great feature set
-Deployment flexibility
-Deep web GUI customization
Nachteile
-Poor customer support
-Web interface tends to look a bit dated
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Lots of users to change passwords? Let this work to themselves!
The software that Microsoft should have done before. Easy to use and helps our users a lot! No more tickets open and users without work cause of tickets waiting to be finished.
Vorteile
A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed;
Recover using secret questions and answers created by the users at signup;
Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen)
- Branche: Bau
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great support and information
Vorteile
Easy to use and setup, can be customized with branding so our end users can see the software is our own and then they are more likely to use it.
Nachteile
Step upgrades so you have to do them on order one after the other, would be good to go straight to the latest.
- Branche: Bildungsmanagement
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Amazing customer service. Would definitely recommend it to any peers
Manage my daily ICT tasks
Vorteile
It's so easy to use and very explicit and user-friendly. It gives and has the options available for users who just have to select the right option for their issue.
Nachteile
Can't think of anything. It does satisfy my needs and there is nothing which I can see is a minus point. However, if a user guide can be made available on how to set it up, that would be really amazing.
- Branche: Luft- & Raumfahrt
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Support for SSL Cert install on ADSelfService Plus
Each time I needed Support for this ADSelfService product, it has been truly outstanding. I am very impressed with the quality of support help, and of the knowledge of the staff each time I have requested help! Great job, folks!
Vorteile
The software provides a much-needed service that permits our users to use a web-based portal to reset expired accounts, and it was fairly easy to set up. Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.
Nachteile
The only thing I would like to see improvement on, is the SSL Certificate installation. As a Windows server company, all of our other SSL Certificates utilize the Windows IIS standard installation methods. I found this use of Tomcat server and Keytool / Keystore with it's command line issues, to be fairly difficult to manage. This is what caused me to need the Support help.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
excellent, reliable, and support if you need it is great
increased productivity
Vorteile
it allows users to manage there own AD experience without the need for the service desk to get involved in day to day tasks such as password resets
Nachteile
nothing, really, in the beginning it was a little slow but a VM upgrade and some minor changes made by the support guys fixed this.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very positive overall
Allows users to solve their own password issues.
Vorteile
it allows us to have our users be able to reset and change their passwords in a secure way, leaving IT resources to work on other issues.
Nachteile
It can be finicky. Some users reported having to re-enroll because the secure question answers didn't work.
- Branche: Bildungsmanagement
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ADSSP : Password Management made easy
Great.
Vorteile
Ease of use and adoption, secure and intuitive.
Nachteile
Web interface can be a little bit more better
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
No more users with they forgotten passwords
I like it, it makes my work as IT administrator easier.
Vorteile
Easy to install, easy to configure, easy to use even for non-technical person.
Nachteile
Like with all Manage Engine product they support is horrible. They really need to improve it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Really good saves us a lot of time
Service delivery improvements. We really like it, no negatives! We get loads of positive customer reviews and it has improved our productivity.
Vorteile
gives users a chance to reset their own passwords and we can choose many settings. We like the the support we receive too
- Branche: Telekommunikation
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Real time saver in unlocking AD accounts
we are managing unplanned shrinkage
Vorteile
in my environment each minute counts so having an option like ADselfService saves precious time. Users don't have to rely on IT support staff to unlock user accounts
Nachteile
I have not picked any challenges with software so far.
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Self Service Password Reset and Notification
We implemented password expiry notifications which really helped to get the number of password reset requests down.
Vorteile
Not even the self service password reset tool - but the notifications of it! You can select which AD users/branches will receive a password reminder e-mail, when they will receive it, and when the next reminders will be sent. This helps our remote users to change their passwords in time.
Nachteile
The update process is not very straightforward because it uses its own stack for it.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
I've always experienced the best professional services from sales, demos, product setup...
Vorteile
Ease of setup and use of product. So many reports available. Great for auditors. I like the various options for different policies. Support staff is quick to respond, typically within sn hour of email to support, I get a call with voicemail and follow up email. Use of product is amazingly simple and very intuitive.
Nachteile
I don't have any negative thoughts at this time..not any issues with product . I can't note any cons as you cannot get better customer service like theirs with too many companies anymore. We all ready have 4 products to date, which we use quite extensively for reporting and auditing. Can't beat it for the price! Too good to be true, not one of those at all.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
excellent product for providing users the ability to reset/unlock their own network accounts
reduced help desk request for password locked and reset
Vorteile
great UI. easy of use. unlimited customization of portals for end user UI. excellent for roaming users using smart devices to reset/unlock their network accounts
Nachteile
cached credentials is not working at the moment. I am using Pulse Secure SSL VPN. though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works
- Branche: Konsumgüter
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
cool product based on outdated software
Vorteile
easy to use for end users although the UI for admins can be improved
Nachteile
the software is using outdated modules which makes it impossible to publish it on the Internet, so home office and roaming users still have to travel to the nearest office if they forgot their password
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
AD self service plus easy to deploy great support but a little pricey
Vorteile
This solution is really easy to deploy as its a small self contained installer and there are even included batch files to install/restart the service
I had the ADselfserviceplus soloution up and running in under an hour.
It's easy to enroll users and you are provided with a multitude of options that you can provide to your users
There is a secure web portal multi factor sms & is intigration options.
All in all I would highly recommend this product
Nachteile
I only have 60 users at most as our organisation is very dynamic so those numbers change and when I requested a quote I found it a little pricey
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Amazing experience with customer support
Vorteile
The ability to easily manage our systems with a csv file allowed us to automate everything which makes like a lot easier
Nachteile
That we need to convert everything to a csv file which makes the automation a bit more complicated. Would be better to use XLV file

- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great for unlocking and resetting passwords
Vorteile
Free for up to 50 users, free trial, and easy to setup. This is a great solution for those field users that never get into the office or have a domain joined PC. They can reset their password from a web page of mobile app.
Nachteile
A little bit of trouble securing it with SSL, but all in all very little issues. Maybe a perpetual licensing model would be nice too.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Reduce workload
Workload reduce
Vorteile
Support..is very good.
Ad account loackout.
Password reset.
Self update.
Secure access.
Easy to do enroll.
Nachteile
Profile update
Mobile support.
Gina client.
Password complexity .
Third party software support to be maximied.
High availibility is not there
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Its a very good and brilliant app to use
Vorteile
its convenient to use. It makes it easier for us to track down users who are always forgetting their passwords and at the same time for compliance purposes it makes it easier for us to know that users were sen t an email to inform them that their password is about to expire.
Nachteile
i cant really say they is anything but to get used to all the options within the system. Its a simply to use software, that has a lot of beneficial options within it. It will take some time to get used to the application
- Branche: Halbleiter
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Tech Support is the medical insurance of software
Fewer password reset requests
Vorteile
The free version of Password Expiry Notifier is a great help, but usually FREE means little to no support. We had a formatting issue so I called for help. support team studied a minute, and made the fix. Fast, pleasant, and effective.
We've been considering Manage Engine for a couple months now and this experience is definitely one in the 'Positive' column.
Nachteile
I'll let you know if I find anything to complain about.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Something we need.
Vorteile
It will change our support culture. Our users will have another option to reset their passwords with out any IT agent supporting
Nachteile
No cons. This is a tool that will take away all those calls helpIng users that never seem to remember their passwords.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
I Like it
Vorteile
I like it because it is very easy to manage and also very user friendly So I think this is good for my company
Nachteile
easy to manage , vry user friendly and also I can manage through web any where from my company
so it is excellent
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Quelle der Bewertung
The application was easy to install and should make managing user issues much easier.
Vorteile
Simple interface for end users to perform self-management of their passwords and highly configurable for the administrators
Nachteile
Setting up the proper permissions to enable users access to the web page is not immediately obvious. I tried to evaluate using a virtual network setup and it took quite a while to find out why my client machines could not access the page even though they were communicating with the server.
- Branche: Chemikalien
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
We've had positive feedback from end users. Its been a great product for our needs.
The ability to sync passwords on 2 platforms and change it in one place. Giving IT more time to focus on other things other than password issues.
Vorteile
The ability to synchronize passwords across 2 platforms for us is great. A great tool that keeps IT out of the password loop so we can focus on other things.
Nachteile
I wish we could have it sync up to SAP. We have several systems in SAP that would be helpful if it linked up.
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Questions to presale took longer than expected.
Vorteile
Password reset is easy to use, nice that you can use ad account phone number to reset passwords for users.
Nachteile
Licensing could be bryter. Id like to see automatica revoking of licenses for accounts that have been disabled for x days. You can set auto block for disabled accounts but if the user is activated again, the license is blocked.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
ManageEngine ADSelfService Plus Review
Simply wonderfully
Vorteile
AD configurations, user unlock account, reset password, redefinition of password
Nachteile
Missing Portugal Portuguese option in my site
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Quelle der Bewertung
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Reducing number of calls and save time for help desk.
Vorteile
The mobile app is easy to use and its accessible anywhere and anytime.
Not requiring any help from IT
Nachteile
Admins cannot manage users(unlock to change) directly from the portal. will be good if you can get the report and take action from the same place.
- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
Amazing
Vorteile
The experience as a whole seems very user friendly and we enjoyed it greatly. Thank you for your services.
Nachteile
There was nothing that stood out to my attention that looked to be a "con" going forward if we were to use your services.