Mews

Vorteile

- Flexibility of product
- Large number of integrations
- Continuous development to improve the product.

Nachteile

- Support emails aren't clearly handled, they need a dedicated support portal to follow tickets. Right now following up on old tickets means searching old emails as each response from Mews creates a new email chain without any context.

In Betracht gezogene Alternativen

Vorteile

Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open.

Nachteile

Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With Mews you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it.

In Betracht gezogene Alternativen

Warum Mews gewählt wurde

Gründe für den Wechsel zu Mews

Vorteile

Booking Engine, the accent of the sales rep.

Nachteile

No reconciliation, no batching, no night audit. Takes up to 6 days to get your money, they hold some of your money as a reserve, they take there fees out of every deposit instead of monthly. Human assistance is non existent. No one will call you back or answer or explain anything. None of the above issues were explained when purchasing. If they were we wouldn't have bought it.

Vorteile

if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be.

Nachteile

onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual

In Betracht gezogene Alternativen

Warum Mews gewählt wurde

Gründe für den Wechsel zu Mews

Vorteile

Smoother operations, happier staff: Mews automates tasks and offers a user-friendly interface. This frees up our staff to focus on providing excellent guest service, which ultimately benefits everyone.
Tech-savvy features for modern guests: Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests.
Increased revenue potential: Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. I'm also impressed by their commitment to development. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront of the hospitality industry.

Nachteile

Reporting capabilities: While Mews offers a good range of reports, additional customization options for in-depth data analysis would be beneficial. This would allow for a more granular understanding of hotel performance.