Über Mews

Mews Commander ist eine cloudbasierte Immobilienverwaltungslösung, die für Hotels aller Typen und Größen konzipiert wurde. Die Lösung bietet Check-in, Online-Zahlungen, Kanalmanagement, Haushaltsmanagement und Berichterstattung in einer Suite. Mews Commander verfügt über eine Reservierungsverwaltung, die es Nutzern ermöglicht, mithilfe eines Echtzeit-Verfügbarkeitskalenders Reservierungen vorzunehmen. Das Hotelpersonal kann auch Buchungsangebote wie Unternehmens- und Rabattgutscheine anwenden. Das Produkt bietet außerdem eine Frontofficeverwaltung, mit der Nutzer Rechnungen erstellen und das Einchecken in sowie das Auschecken aus Zimmern verwalten können. Das Produkt verfügt außerdem über eine Kanalverwaltung, die es Nutzern ermöglicht, sich mit verschiedenen Buchungswebsites zu verbinden und Reservierungen zu verwalten. Mews Commander bietet anpassbare Berichterstattung und Dashboards, mit denen Nutzer Aufgaben, Reservierungen, Buchungen, Zimmer, Kunden und Finanzdaten in Echtzeit verfolgen können. Mews Commander bietet die Integration mit verschiedenen Unternehmenslösungen wie Lightspeed, Sage, TripAdvisor, Helios und Braintree.
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Mews Preis

Mews bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Mews ist ab 100,00 $/Monat verfügbar.

Startpreis:
100,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

Alternativen für Mews

Mews Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,6
Funktionalität
4,7
Bedienkomfort
4,8
Kundenbetreuung
4,5
5 von 38 Bewertungen Alle Bewertungen anzeigen
Stephen
Stephen
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 28.2.2024

Great PMS for large Hotel/Hostel

Great PMS in general, always advise Mews as a top product (though it comes with the price tag). For large hostels, chains or large hotels, I believe this is the most future proof PMS for the time being.

Vorteile

- Flexibility of product
- Large number of integrations
- Continuous development to improve the product.

Nachteile

- Support emails aren't clearly handled, they need a dedicated support portal to follow tickets. Right now following up on old tickets means searching old emails as each response from Mews creates a new email chain without any context.

In Betracht gezogene Alternativen

Cloudbeds
vicky
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
2

4
Bewertet am 6.6.2023

Hotel software

very limited touch reservations - before we had to take payment for all of them manually. the guest communication emails are helpful

Vorteile

if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be.

Nachteile

onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual

In Betracht gezogene Alternativen

Event Temple

Warum Mews gewählt wurde

contract was up for renewal

Gründe für den Wechsel zu Mews

it meant we could leave contract early as it was bought out the old software. we didnt want to pay the cost to transfer to others.
Leila
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.3.2024

Love the functionality of Mews

As someone who has been in the hotel industry for 20+ years, I have used numerous PMS systems. None have quite matched the efficiency and ease of use of Mews. From day one, it has revolutionized how I handle my property, streamlining tasks and enhancing overall productivity. Here's why I believe it's truly exceptional:

Functionality Beyond Compare: One of Mews's standout features is its unparalleled functionality. It seamlessly integrates with thousands of 3rd parties making it a customizable system. The user-friendly interface makes navigating complex tasks a breeze, saving me valuable time and effort.

Effortless Payment Setup: One of the most crucial aspects of property management is handling payments efficiently and securely. With Mews, this process has been simplified to perfection. I have done my research, and not many platforms have an automated payment process based on rate plans, saving the team lots of time.

Exceptional Support: Over the years, you can tell Mews has spent much time and resources amping up their support team. They recently released a help tool that utilizes AI to answer questions that don't really require a team member, but when you need an actual person, they answer quickly.

Mews has genuinely transformed the way I operate. I wholeheartedly recommend them to anyone in the industry.

Vorteile

I love the following: Integrations, automatic payments based on rate structure, the sleek booking engine, ease of use, and their support system. They are constantly making improvements based on properties feedback.

Nachteile

I would love it if they had more in-app features like revenue management & a robust guest messaging platform.

Stefan
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
1

2
Bewertet am 11.5.2022

It started out great 5 years ago...

Vorteile

Marketplace API connections is amazing albeit because there is tons of options you have to do your own research what is actually working well...
Much of the interface is great and room setup is super flexible.
We LOVED Mews so much at the beginning - a responsive support chat, behind that we had access to some DEVs - we barely used it but felt like they had an open ear albeit they where always paramount about some things they did not want to change for us (gender in reservations which is helpful in Hostels with mixed dorms etc.).

Nachteile

Since shortly before COVID or during COVID they decided to replace human support chat with a chat robot with no human behind and the last option of contacting them to be support emails which they barely answer in under 1 week (!). They have a phone number for time critical requests but many requests are NOT time critical and we would still love an answer - additionally you have to fight a chat bot when you call the phone number.
This change feels like it completely disconnects us from their team but also sometimes means that we don'T use Mews to it's full potential since we wont get answers. The knowledge base is OK but sometimes outdated, sometimes just cumbersome to use and it is nowadays the only way to get answers.
It's a pretty bad situation. I understand that they had to cutdown during COVID but at the same time they managed to aquire other PMS and expand their user base so it seems focus is less on existing user base but aggressive expansion. Meanwhile their existing users are opening up to the possibility of another PMS change that they never wanted to make...

Ria
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 6.6.2022

Overall Easy front desk usage

Vorteile

It was a very easy program to allocate guests, change allocation, see the full reservation board and change rates.

Nachteile

Unfortunately it did not comply with the new invoucing regulations for greece so we had to switch.

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