
IT Glue
Über IT Glue











IT Glue Preis
IT Glue bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von IT Glue ist ab 29,00 $/Monat verfügbar.
Alternativen für IT Glue
Alle Bewertungen zu IT Glue Filter anwenden
Nutzerbewertungen zu IT Glue durchsuchen
Alle Bewertungen zu IT Glue Filter anwenden

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ITGlue
Very good has added efficiency to our business.
Vorteile
Integration and automation of our documentation and platforms we use.
Nachteile
Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Consolidating systems into one with IT Glue
Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help.
Vorteile
The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information.
Nachteile
Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second csv with 50+ lines upload within seconds.
There hasn't been a way to import passwords directly into a user's personal password vault. We first have to upload them to the shared password root folder and the user has to modify them to be visible to only themselves. This leaves their personal data to be briefly open to anyone with access to the password module to click on those entries until they are moved to their private folder.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Expenisve but good document manager
Vorteile
Cloud Based documentation and file storage
Nachteile
Expensive, search features need a lot of work
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Avoid at all costs!
This company (Kaseya) have bought many different solutions and turned them into add-ons. The primary solution for five engineers is over £400 per month. When we complained about the system not working as described, they suggested we pay another £2000 per month for Kaseya 365. Our complaint was dealt with by the sales department, which quoted completely inaccurate pricing. I was stupid enough to sign up for 3 years due to large discounts over a 12 month contract. I am now arguing with them to get out of the contract but their contracts are written for them not the Client. Our lawyers have said "While the Agreement is a little confused and unclear in places, the contract is valid". However, the demonstration we had bought little resemblance to the final product as all information had to be entered manually and is not automatic as shown to us.
Vorteile
The initial demonstration which showed automated field population from ticket systems and Microsoft
Nachteile
Extra add-ons to make anything work. Poor support. Constant upselling more of their products
In Betracht gezogene Alternativen
FreshdeskWarum IT Glue gewählt wurde
Wanted a better documentation system and everything in one placeZuvor genutzte Software
AteraGründe für den Wechsel zu IT Glue
Persuasive arguments on cost and useability- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
IT Glue After 7 Years of Usage
Overall we are quite happy with IT Glue. It absolutely makes knowledge management for our company more efficient and streamlined.
Vorteile
It provides a solid platform for us to manage all of our documentation; both internal and for clients. It also automates notifications for expirations of various products which saves our techs a lot of time.
Nachteile
It can sometimes be a bit buggy when it comes to moving or copying documents. It will often take an exorbitant amount of time to execute a document move or copy.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Stefan review
I am very satisfied with IT-Glue and use it almost every day.
Vorteile
I really like the search function in relation to Knowledge Sharing.
Nachteile
It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not looking at a folder structure-based database.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
A good tool for the job we need it to do.
We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link related records.
This includes linking a server to the applications running on it, linked to passwords to their respective management consoles etc.
Vorteile
Separate but related pieces of information can be linked making it simpler to gain an overall understanding of how a system is set up.
Nachteile
No real downsides come to mind but then I am not looking for a reason not to like or use it.
- Branche: Informationsdienst
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Your go-to tool for IT management
I love the flexibility you have with the flexibel assets and integration with DattoRMM. It makes your everyday job so much easier, and you get stuff done even quicker! Also sharing specific assets and documentation directly with your customer trough MyGlue and collaborate in knowledge is a big plus!
Vorteile
Perfect integration with DattoRMM and the global search works.
Nachteile
The browser plugin: It sometimes doesn't show the password although the URL is exactly the same and when you look up the password you have to search it two or three (when you need OTP) times.
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Superrrrrrrr
It is dependent tool which makes task way
Vorteile
Pleased with the information structure which can make the customers some success
Nachteile
Bad interface with slow processing which makes a headache to the customer
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Happy customer
Vorteile
It's the largest most established platform for MSP's. It has everything you need on one platform.
Nachteile
Sometimes getting help is an issue, it can take time.
- Branche: Staatsverwaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Incredible product
Great, well working application that always works
Vorteile
The ease of utilization of the application
Nachteile
not enough customizability for core assets, apps & services
In Betracht gezogene Alternativen
PassportalGründe für den Wechsel zu IT Glue
Better interface, easier to use- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
IT Glue - The best storage of all IT items
It's the best place to save passwords, contacts, documentation, and everything. No more spreadsheets that can be compromised, or not kept updated. The audit log is good too so you can see who or when something was updated.
Vorteile
The ability to save everything that IT uses, for all users, so nothing gets lost and it's secure.
Nachteile
Some of the categories could be improved, but they are always updating it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Awsome tool
I use IT Glue daily and it is an amazing, easy and lightweight tool.
Vorteile
I like the flexibility and ease of use the most. Plus, the integrations with other tools are a plus.
Nachteile
I like the mobile app less. It needs to improve mainly the design.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
I love ITGlue
Excelente experience overall for itglue, no problems with it
Vorteile
Very good and useful documentation software. Very complete
Nachteile
I actually like everything from ITGlue I have cons. Can be easily integrated with other Kaseya programs and has many ways to implement it to your business.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
IT Glue is the foundation for an efficient Service Desk
Vorteile
One place to store and access all credentials, knowledge base and Standard Operating Procedures.
Nachteile
IT Glue is a static resource. No dynamic updates.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good MSP tool
This is a great product and is a very good tool to organize data/knowledge for multiple clients securely
Vorteile
ITGlue provides all the features to track documentation, processes, environment data, passwords and knowledge for an MSP to manage multiple clients and allow our teams to easily find client data. ITGlue integrates well with our other tools allowing us to sync certain data from other systems to keep some client data up to date automatically
Nachteile
ITGlue has a steep learning curve to understanding the various concepts and best practices that we have to put a lot of time into training staff to understand ITGlue but once you understands ITGlue's way of organizing everything it is very useful and does make process more efficient
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
IT Glue helped us manage our documentation
Vorteile
The integrations with other tools and documentaiton
Nachteile
The amount of time it took to import our data from SharePoint
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Secure Password Management
Vorteile
Ease of use, feature set and auditing capability
Nachteile
Unable to open Word/Excel documents in app, only in web browser
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
User Tech Review
Vorteile
Keeps, Serial numbers, and Mac addresses of all your devices that you have deployed.
That is has special features like, equipment password keeper, and one time pass code to view those passwords
Nachteile
I have not found anything that i have not liked yet

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Essential business tool
Vorteile
It does what we need, we are able to keep our documentation processes standardized across our clients and our internal systems.
Nachteile
Nothing I outright dislike; it does what we need.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
IT Glue is a great solution to manage documentation, assets and keep track of inventory.
With the usage cases mentioned in this review had pretty much no problems, with some exceptions mentioned previously.
Overall an amazing solution that I truly recommend.
Vorteile
Documentation, asset and credential management is great, how everything can be linked with each other.
Also a great solution to keep track of inventory in your company.
Nachteile
Documentation migration from previous solutions didn't go as flawlessly originally, some content did not copy over seamlessly, like pictures and attachments.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
IT Glue - Quality platform for MSPs
Pre-Kaseya acquisition, IT Glue was awesome as a company. Since then, there has been a lot of churn from a people perspective, but the product continues to be very good.
Vorteile
IT Glue was easy to set up overall, the most time we spent was entering existing data. My team liked the functionality and how items could be linked to eliminate searching around for documents and then credentials, etc.
Nachteile
Feature-wise, I think IT Glue is great. Unfortunately, our account reps change constantly and seem to be most interested in upselling or cross-selling over promoting new features.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great Product
Vorteile
ITGlue is a great knowledgebase for our techs to access important information about all our clients.
Nachteile
Management of tech permissions and access needs an overhaul.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Amazing Platform for Documenting
Vorteile
Easy documentation, global search feature
Nachteile
I enjoy the platform very much and do not have anything I do not like or enjoy.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Consolidate onto one tool for all your Client support information
IT Glue was a game changer for us. Was easy to get of the group relative to other systems we've used in the past, and is a integral part of our day to day operations.
Vorteile
IT Glue has allowed us to abandon the myriad of alternative solutions we had in the past for document, asset and password management. It's a favorite tool of much of the team, is used constantly, and has both improved the security of client information while allowing us to abandon the mix of tools required in the past to address different features of its functionality.
Nachteile
While IT Glue has come a long way, the search functionality is still a challenge. The organization and flexibility around that continues to improve, so the necessity of search is actually that high as it's still easy to find information if you manage it well, but searching is a weakness of the product.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Fantastic tool
This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.
Vorteile
- All the info for an organization is in one place
- Easy to train up new team members and make them seem like level 1.5 or 2 right out the gate
- Easy to find where to add new data
- Accessible from anywhere
- Integrations
Nachteile
- Outages take our entire business offline due to the passwords being locked up. Happily, they are rare.
- Kaseya support is frequently unhelpful and difficult. Fortunately, this tool is pretty self-explanatory and requires little support.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Why you should also try ITGlue and start loving your JOB.
My overall experience has always been better with ITGlue. As I am working for an MSP, I rely a lot on ITGlue for recording and accessing data/documentation.
Vorteile
As a day-to-day user of ITGlue, in both using existing Data and documenting new data, I find it easy to work with ITGlue.
I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage.
I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than before. This means they are heading in the right direction and listening to feedback.
Also, I highly appreciate them bringing in Secure Credential Sharing into ITGlue, which is a must for MSPs. Now we can stop depending on third-party solutions and share credentials with peace of mind.
Nachteile
I believe NetworkGlue is a feature that should be built into standard ITGlue, instead of selling it separately. Again, this is just my idea.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
A Significant Timesaver, with amazing Organization tools and Flexible UI
My Overall experience with IT Glue was amazing. Getting things done Quicker, Easier and the Best part: It's all organized, within just a couple of click really. The Integration support also makes things significantly easier. So overall, amazing really
Vorteile
Simplicity. It's simple and easy to get around. I really love the Quick Search Keys like Q for Quick Search in whatever site you are on. It's really a very-very noticable timesaver. I also like the Intergrations you can have with iT-Glue, like NinjaOne, which is very nice to have on hand.
Nachteile
The Mobile App. The Mobile app UI feels a little to cluttered. I think the Desktop Website UI would be a better fit overall. I know the app allows that, but i still don't like how it works.
What i also don't like, is that you can't stay logged in. Would be nice to get an option with "Remember me for 30/14/7 Days", without needing to log in again. I get that it's for security, but i really would just like to have the option.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great product!
My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively. It offers powerful features like relationship mapping, integrations with PSA/RMM tools, and the ability to track and manage passwords securely. These features help streamline operations and improve team collaboration.
Vorteile
What I liked most about IT Glue is its ability to centralize documentation, making it easy to access and manage critical information in one place. Its relationship mapping feature stands out, offering a clear view of how different assets and systems are interconnected. The secure password management system is another key benefit, ensuring sensitive information is stored safely. IT Glue’s seamless integration with PSA and RMM tools enhances workflow efficiency, saving time by streamlining processes. Additionally, the platform's version control and audit logs provide valuable accountability and traceability, making it a powerful tool for IT teams.
Nachteile
If I had to put down a con I guess it would be there is a slight learning curve on the administration side.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
IT Glue Review
My experience with IT Glue is great. Easy to use and easy to access.
Vorteile
All of the information is easy to access and can be used with datto.
Nachteile
At the moment there is nothing that I dislike about IT Glue
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
IT Glue makes life easier
Vorteile
Makes sharing information among co-workers and customers really nice.
Nachteile
The mobile app is very weak and needs a lot of work.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
ITGlue: Multifunctional and Very Easy to Use
Vorteile
ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner.
Nachteile
The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Never looked back after switching to IT Glue
IT Glue has been a tremendous add to our stack.
Vorteile
- Integration with our RMM and PSA works seamlessly
- Flexible assets that are ready for import have a great amount of coverage.
- Reputation offers a way to motivate employees to engage with documentation
Nachteile
- There is not much I don't like about IT Glue, but if I had to choose something it would be the ability to have a templatized environment for different typed of clients.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great management tool for multiple clients
Great product. Love the tools that enable easy input of UNs and PWs in RMM
Vorteile
Ease of access to all passwords and data relating to any client
Nachteile
Navigation can be a bit lengthy. Clicking through multiple layers and going back to get into another organization. It can also be easy to accidentally wipe out a password.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Secure and reliable
We have been using IT Glue for a very long time and we haven't had any major issues. Our client's data is kept secure.
Vorteile
IT Glue is great for keeping all your client documentation secure and in an orderly way. The integration with our PSA and RMM solutions ensure that everything is kept up to date and we don't have to update everything in 3 separate places.
Nachteile
The add-ons. We are paying for the top license yet there re still more add-ons that have to be purchased separately if you want to utilize all aspects of the software.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great platform
ITGlue is a fantastic tool that we truly haven't had many issues with. We are an MSP, so we rely on the platform for keeping device configs, passwords, user docuemtnation, company SOPs etc for each and every client. Its really easy to find everything, update and share. It also integrates with a lot of the other Kaseya / Datto products, so this combined it all into an 'almost' single pane of glass.
Vorteile
Its a straightforward interface, easy to navigate and update. Every aspects can be secured and shared with only those who need access.
Nachteile
Support is OK, could be better in terms of knowledge and speed of resolutions
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great tool for all of your documentation needs
Overall it's a very easy tool to use once you get the hang of it. It integrates well with just about anything.
Vorteile
The automation and information it provides all in one place.
Nachteile
Some of the integrations can be a little complex to set up.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Glue-ing IT together
Really good - consistent documentation templates are available, standardising customer info for the engineering and service teams.
Vorteile
Brings all the critical info together into intuitive and easy-to-use screen.
Easy to setup users.
Integrates well with the suite of products.
Nachteile
Little bit tricky to configure the customers into groups when they require higher authorisation of staff accessing the information.
MyGlue pricing is quite high.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Works as described.
It works as a shared data repository and can be available for customer access also.
Vorteile
Central location for all important shared data.
Nachteile
The mobile app is not fully functional. Documents are not available.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Amazing Information Storage
Amazing software and everyone from our company that used IT Glue are amazed.
Vorteile
Easy to use and able to link in other IT tools like Connectwise
Nachteile
nothing, until now ITGlue is the perfect storage for all information about my everyday work
- Branche: Tierarzt
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Excellent Product
So far it has been excellent, easy to use and navigate. Integrations were easy to execute and get sync'd up
Vorteile
Easy to use and navigate and integrate 3rd part applications like Datto RMM.
Nachteile
When syncing the devices from Datto RMM, I had to essentially confirm all the devices page by page. I would have like to had an "approve all" button
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
What your IT department has been missing.
This chanced the game for my company. Tech could easily find the information they need to fix an issue as well as find problem equipment and replace them before they took down any of our services.
Vorteile
This program can take your whole knowledge base and still have room to add more. It also integrates into many of the RMA to give you a detailed note of your assets to make it easier to see patterns and issues.
Then there are the several tools IT Glue has to find the data you have stored in a fast and efficient way. The flow is just something words cannot explain.
Nachteile
I do not have any. IT Glue does what it claims to do and does it well.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Centralized Documentation Solution
My overall experience with itglue is that it is the best Documentation tool in the market.
Vorteile
ITGlue has been our tool for years. I like that There are very little limitation and documentation is easier than ever.
Nachteile
The 2 things that I do not like are the mobile app and that there is no desktop solution for uploading files etc.
In Betracht gezogene Alternativen
LastPassGründe für den Wechsel zu IT Glue
The other tools could not touch ITGlues documentation tools.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
The best documentation tool available
Vorteile
Ease of use and ability to share information inside our team
Nachteile
sometimes browser based usage might be bit laggy
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
IT Glue Is a Reliable IT Documentation Software
Vorteile
This IT documentation system has been so reliable.
I like the efficient features of IT Glue.
Nachteile
No cons about IT Glue.
IT Glue has amazing features.
- Branche: Papier & forstwirtschaftliche Erzeugnisse
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
IT Glue - The best product for your team, no matter the department
IT Glue allows us to centralize nearly all of the information we need to keep track of, and gives us the next best thing to a dedicated HUD for status. That said, the fact that it can alert us to critical issues completely resolves the HUD issue and being able to provide access to multiple departments for centralized documentation company-wide is exceptionally helpful.
Vorteile
Having our information in one easy to access (and manage) place, as well as knowing it is secure and protected are both key features. The ability to also integrate with just about anything and use those integrations to keep our information not only centralized, but also updated in real time is another boon to this product.
Nachteile
Importing data from another tenant should be simpler and more complete. If you want to migrate to your own instance, it's not as simple as receiving an export and then just uploading it. It would be much better if a 'cross-tenant migration' could be accomplished by importing a complete export rather than having to pay for the back-end transfer, or manually importing each piece of information, one item at a time.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great Tool
My general experience is Good. I dont use ITG too much but when I use it, it's useful. It's nice to have all the info in one place.
Vorteile
It's easy to learn how to use and it's a complete tool to have our SOPs/Documentation/Vendor Info in the same place.
Nachteile
Some information is not easy to find and it difficults getting the right document/information
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
IT Glue is a MUST for Kaseya 365!
So far, so good! Pretty new to it, but excited!
Vorteile
We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365.
Nachteile
The integration with AutoTask doesn't include contacts.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
IT Glue Rocks!
To properly comprehend and make use of all the functions, there can be a steep learning curve that takes a lot of time and effort.
Vorteile
I just started working with IT Glue and it makes collaboration streamlined with my more experienced colleagues. It keeps clients' information organized and easily accessible.
Nachteile
The learning curve can be steep, requiring significant time and effort to fully understand and utilize all features.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Single pane of glass for documentation
We have been a happy user of IT Glue for quite sometime and would recommend it to anyone looking for a centralized docmentation platform.
Vorteile
IT Glue allows us to have a single pane of glass for all of our client documentation needs. It integrates with many 3rd party utilities which automates the documentation process for us which save times and also makes us more efficient.
Nachteile
Only negative is I wish the import documents supported more types instead of having to convert everything during upload