TourSys Cloud

Vorteile

The integration of availability of all the activities at the park

Nachteile

At the moment, it all seems to be working great

Vorteile

Agility, speed, control of details, Sales management, itinerary creation, integration, System in the Cloud, CRM

Nachteile

Nothing by now, the system gave us exactly what we need

Vorteile

For us, the system is complete and we do not need complementary software or programs.
We have received personalized training and support from the TourSys team. Their support service is fast and they are more than willing to help with questions or additional, personal requests.

Nachteile

It would be great to have a written manual about every part of the software. As we understood, TourSys is working on this as we write this review.

It has to be taken into consideration that it takes quite some time to upload all the data (clients, providers, services, prices) necessary, before one can start to put the system to use.

Vorteile

Easy to learn how to use it in less time than other computer systems. It runs on the cloud so you just need internet connection to use it from any work place or country. Fast answer by the customer support.

Nachteile

This is a hard question because the company that developed the product continues to innovate every month with new features or easier ways to do procedures of the system. I could ask for more reports only.

Vorteile

Very quick implementation time: Very fast If you have the suppliers information (Services, rates). We took 2 weeks in order to prepare our first quotations. Same day of the training we started using it.

Easy to use. It has a lot of helps in each field. 100% UX.

All modules in one system (Quotations, reservations, operations (It is very important for us), supplier's prepayments, accounts receivables, accounts payables, General Legder, Banking, petite cash, built in translator NO google translator.

To be able for exporting all information to excel files, any moment.

Multi-language. Very important because our native language is spanish.

Multi Currency. We have suppliers in colones (Costa Rica Currency), but our customers are in USA or Europe (Euros).

Billing system with the local electronic invoicing module (Fiscal laws).

FAST, FAST, FAST. Every query takes 3 seconds, it does not matter how many customers or suppliers (We have 450).

Support in spanish or english.

The new version has video tutorials for each module.

Nachteile

I do not have any issue until today.

They are having to many customers around the world and I am concern about future in terms of support.

Vorteile

The functionality of TourSys and the easy to use interface help our members to adjust faster.

The transition period was much shorter and more straightforward with Toursys support Team that have walked with us throughout all the different stages of implementing the software.
TourSys support team always gave and still delivers, that extra mile needed to make our members comfortable and confident in the use of the software.
Now we are finally in the ¨Cloud¨ with multiple accesses to this practical, efficient and most importantly, affordable software.
We would have never been capable to achieve what we have achieved for less than 50% of the cost of all other options we researched on.

Nachteile

That it was so easy that we were not so confident, that it was going to be easy

Vorteile

It makes it really easy to visualize and obtain information about tourist reservations, booked services, schedules, payments or due payments, as well as it facilitates communication processes with clients on other platforms, such as tripadvisor. For the Hotel operations it is a practical hands-on tool.

Nachteile

If I use the application, I can't export an excel or word sheet as the summary of all reservations at a specific range.
If I use Toursys and open it with Google, for some reason I can always filter the information I need via control tower and export as an excel or word sheet. Not a big deal, but it would be great if the app allowed this too.

Vorteile

The software is very complete. Reduces time since that makes a quotation until accounting the service, It's easy to use, it integrates the process of the quotations, reservations, operations and accounting in a software and quick answer to consults

Nachteile

Everything I like for this raison I use it

Vorteile

A complete solution
Five modules with other unbelievable solutions
B2C module in a website
Issues for MICE
The account part
The integration with WETU

Nachteile

The pdf format of the quotations are a little simple. They are fixing it but now it’s really less than I need.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu TourSys Cloud

Vorteile

- When you start to use you receive a capacitation.
-Customer support is fast
-Customer service is good
-You can use in smartphone
-The software updates and improve its tools.
-Has many languages

Nachteile

-If you dont have a lot of megas of internet the software became slow.
- make changings fot some company, but this change is apply for all.
-The traslate isn´t good.

Vorteile

We spend alot of time looking a option that worked with our operation of adventure trips and we decided to try with this one first ... and it was worth it !! we start from cero because we dont used any kine of booking system before. Is easy to use, easy to lern and have a lot of posibilities to grown !! Any time to send a recommendation the team of TourSys answer is really fast with a solution

Nachteile

The accounting module could have more development

Vorteile

After a couple days it gets very easy to use and it saved me a lot of time creating itineraries for my clients.

Nachteile

According to my experience, I didn't report any particular issue.

Vorteile

Tax deduction, makes daily work easy after loading the rates of providers and it is easy to use.

Nachteile

So far nothing. Basically all problemas are external and beyond the program or company control

Vorteile

User friendly interface
User friendly interface

Nachteile

A lot of details makes it use a little tired
A lot of details makes it use a little tired

Vorteile

It is a good Good interface, deductive and good price

Nachteile

We have to send a ticket for any question because are not user manuals

Vorteile

I think that the ease of using the software greatly influences the technical and functional support, and very important that we can use in our cell phones as many of us do telework.

Nachteile

Actually there is not much to criticize, I think I need a little documentation or manuals on the use of the product, but it makes up for it with the online help it has for each case and the videos

Vorteile

Value for money
Extremely user friendly
The time spared getting better results than before the purchase of TourSyS Cloud

Nachteile

None so far. Haven't got any issues with it.

Vorteile

Easy for using because we started in the morning and same day afternoon we were working creating quotes for our customers.

Nachteile

Really I do not have any comments because the toursys cloud support are very nice and I can use the software using my mobile.

Vorteile

Todo, es un avance en el sistema de operadores, muy profesional, dinamico y eficiente. Facil de implementar, teniendo al equipo necesario se ajusta a la necesidad, una vez la informacion este al dia, es mas que eficiente.

Nachteile

Tener que ingresar los paquetes, creo que es importante tener a una persona que lo haga, como gerente hay muchas ocupaciones.