MasterControl Quality Excellence (a QMS Software Solution) is an integrated quality management system that eliminates the need to paper-based quality processes. It helps life-science companies adhere more efficiently to the ever-changing FDA and ISO quality standards.
MasterControl Quality Excellence enables over 1,000 customers across 30 countries to manage their quality and compliance processes and get their products to market at reduced cost with efficiency, regardless of the various regulations they face.
MasterControl QMS also helps you automate task assignment, scheduling, follow-up, tracking, escalation, review, and approval of all document-based processes. The core application in the MasterControl suite integrates all quality processes including change control, customer complaints, corrective/preventive action (CAPA), and audits.
MasterControl also offers a manufacturing solution called MasterControl Manufacturing Excellence. It is a suite of validated solutions that automates the end-to-end production lifecycle and integrates seamlessly with other enterprise applications such as MRP, MES, ERP, MOM and production scheduling.
Brittany B. Branche: Pharmazeutika Mitarbeiteranzahl: 201-500 Mitarbeiter
I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two.
Overall, great solution to the answer many of the needs of a company in today's regulated industries.
MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.
The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more.
The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.
Joy D. Branche: Pharmazeutika Mitarbeiteranzahl: 51-200 Mitarbeiter
This software has enabled us to transition away from paper-based serial processes to electronic, parallel processes. It has brought bushiness efficiencies and increased compliance.
There were so many benefits to our business when we brought in this software. But (understandably) there were growing pains to balance what it/is not configurable vs making changes to long held business processes.
Rachael B. Branche: Pharmazeutika Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
Our overall experience with MasterControl has been excellent, from the start of the project through to now. When we looked for a new QMS, MasterControl stood out from the other vendors we contacted. We have now streamlined our Complaints and CAPA process and have one central database instead of the multiple systems/databases that we had. We are now looking to implement Documents and Training... so the MasterControl adventure continues!
As a System Administrator of MasterControl, I really like how easy the system is to use and how our quality documents can be maintained in one central system instead of the multiple systems we had previously been using. The service offered by MasterControl has been excellent and we have worked with some amazing people during the configuration of the system. We also rate the Customer Support team as they are quick to respond to your issue and offer solutions quickly.
Currently the J-Reporting as we aren't finding it as simple to use as we expected. It's a very powerful tool to use but we've need a lot of support from MasterControl to develop our company-specific reports.
Kristin J. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 501-1.000 Mitarbeiter
There are so many different options you can choose to utilize to whatever best fits your company's needs. It's also great, because the different products can "communicate" with one another to pull information from one area to another. It saves our company so much time. Not to mention every time we have implemented a new product, it has been such a great experience. I know sometimes it can be stressful, but MC does such a great job at making the process as easy as possible. I truly can't say enough great things about the software of the company.
This isn't necessarily a software issue, we are hopefully upgrading to the cloud and we will have the new reporting system that we don't have now.
Yasmine D. Branche: Biotechnologie Mitarbeiteranzahl: 51-200 Mitarbeiter
MasterControl has enabled our business to automate processes and capture electronic training and document approvals saving time and money and empowering end users to take control over their documents and processes.
I have been using MasterControl since 2004 and love the customization options available to me and my end users. You can customize just about anything in the system and make it your own. As a system administrator, its my job to deliver a product to my end users that is easy to use and that meets all of their needs and MasterControl gives me that ability.
MasterControl works best in Internet Explorer and has hiccups in other browsers, which tends to cause some confusion with end users.