Revelation Pets

Vorteile

The simplicity and ease of use. Packed with tons of features and free upgrades.

Nachteile

There is nothing that I don't like about this software!

Vorteile

-Online booking,
-Instant check in,
-Making sections of the registration mandatory,
-Booking appointments online without having to book daycare/boarding

Nachteile

- not being able to see the total of a clients’ bill, especially if there are outstanding payments, unless you go into their account. It would be nice to have it come up when there is movement on their account.

- in statements, having itemised summary of appointment, instead of just a summary total.

- being able to have “store credit” where clients pay in advance, and services rendered deducted from the advance payments.

- possible birthday email on the day of or an option to send is a day or two before, I’d like to be able to offer a free daycare on the day of the birthday.

- the text message service to also be available to be used for general communication, not only individual reminders

- automatic calculation of hourly charge, we charge per hour after a minimum of 4 hours or the equivalent cost of 4 hours for daycare.

Vorteile

It worked most of the time, if you were prepared to "learn" the non intuitive user interface.

Nachteile

Complete lack of support once they "got you" loaded. Suddenly loosing booking without support to explain why or offer assitance.

Vorteile

Easy to use - Easy to train staff - Well thought out - Gets better and better.

Nachteile

The ONLY thing I would wish for at this point is the ability to insert/add a run where I need it to go based on how my kennel is arranged. At this point my only option is to add it at the end of the list which makes it less effective when viewing availability by size or location.

Vorteile

Feature rich
Great UI
Customisable
Web based - always up to date software and available on any device with a browser
Scales well to work on mobile phone browsers
No lock in contract
Amazing customer support

Nachteile

It would be a minor concern if we lost power or internet access at the cattery, but then we have our mobile phones as a back up :-)

Vorteile

We are constantly blown away by this software program! It is so easy to use and very seamless. They are constantly doing updates because they actually listen to their customers and their requests. Even though customer support is on the other side of the world, their promptness in replies and support is so great. Probably the most amazing thing that we are getting from the software that we did not expect is the fact that they prompt our customers to give us a review. Because of these reviews, that we are able to link to our website, our business has exploded this year. And so much of it is because people have seen so many great reviews on our website. They tell us that themselves. We attribute a lot of our success this year to Revelation Pets.

Nachteile

The one thing they do not offer yet is the ability to easily upload photos that can be texted to the customer without having to text it directly from our phones. But as forward thinking as they are I'm sure that it will become a reality in the near future.

Vorteile

I found this software the most simple to use out of all those that I looked at before choosing RevPets. It has continued to prove mostly straightforward with useful help sections or videos which explain in easy to understand language. You don't have to be a whizz on the internet or a techy person to be able to set up the templates as you would like them. There is a great deal of flexibility in the day to day operation of the system as well as in the background reports and the email designs. My customers love it for its professional design and the clarity of the information I am able to pass on to them. The customer support is excellent!

Nachteile

The most frustrating thing with RevPets is that there is no phone App so one needs to purchase a computer for the check-in desk or resort to an iPad which has slightly limited functionality compared with using a PC. This was an unexpected expense.
I also find it annoying that although the appointments booked on RevPets can be reflected in your phone diary, the boarding bookings cannot, which means a lot of time wasted duplicating times and dates for arrivals and departures onto my phone diary.

Vorteile

Intuitive, very easy to figure out just “playing” with it, but there are how to videos if you need them.

Nachteile

A few features I would like that aren’t in the program...yet. For example, having multiple clients share a run (parent/child who want their dogs together); also allowing for one of the owner’s dogs to have a different length stay in the same run (one dog stayed one night, two dogs stayed 2 nights)

Vorteile

I love the tracking of payments, outstanding payments, ease of use, constant updates (I am actually excited when I know that updates are coming as they always improve the software). I started using the software just before we opened our day camp and in home boarding facility and I could not imagine what I would have done without it. It runs the day to day business side of things. Gives me all the financials I need at the touch of a button. I really like the chart facility to see how my business grows month by month. This booking software has absolutely contributed to the success of our business.

Nachteile

I like everything about it. I love the new calender page in this new update. That is a very useful new feature. Thank you again Revelation Pets.

Vorteile

I really like the calendar, the pet information section, the pet portal, and the customer interaction availability

Nachteile

I always have to upload pictures from phone instead of my laptop.... pictures don't post correctly if I do it from my laptop

Vorteile

Customer can make their own appointments, clear to understand.Improving all the time. Online.

Nachteile

It would be great to have it intergration with google calendar as i have to run that alongside and it takes up so much of my time.

Vorteile

I´m so happy with Revelation Pets and the amazing service I´ve gotten everytime I´ve needed it. Easy to use, and my customers loves it too. It´s such a nice software that you can always trust 100%. It feels so safe to know that the software keeps all details and information about the bookings. Keeping track of payments, latest bookings and sales reports is like a dream, and this makes keeping track of the accounts easy.

All in all I´m very pleased with both the software and the amazing service I´ve recieved from Revelation Pets. I recommend this to anybody that´s running their own kennel and/or cathotel.

Nachteile

I don´t have any negative things to say about this software. I´ve used this software every single day for almost two years now, and I´ve never experienced any errors or dysfunctionalities.

Vorteile

Everything - it has made such a difference to my working life

Nachteile

Nothing - except that I didn't sign up years ago!

Vorteile

The online booker making it so much easier to capture the information and have client book for themselves. Saves time for my staff and call centre. I can access and assess from where ever I am to making staffing decisions based on occupancy. I can tell where my outstanding payments are and chase them up as needed

Nachteile

It likes to log me out overnight though the credentials have been saved

Vorteile

Customer service is top notch, set up is very easy, and duplicate reservations are just one click away. This software is very easy to understand and I can customize my screens to what works best for my business. Online reservations are smooth and my customers love it!

Nachteile

There is nothing that I dislike about using this software or dealing with customer service. It works for me and I'll continue using it.

Vorteile

Easy to follow screens. No training required. Very approachable folks. Web based so access anywhere anytime and on anything.

Nachteile

Nothing negative to say. Any issues have been solved very quickly.

Vorteile

Boarding cards that you can have pets photo on. (Customers like that too. ) Occupancy report. Money due report. Split bookings in pens. Easy to e mail customer now can also SMS them.

Nachteile

Would like to see a months view at a time on the runs page. I think I can only get up to about two weeks st moment

Vorteile

At a glance I can see how many dogs are in and how many runs I have available at busy times Xmas, Easter, school holidays etc. We used to run a manual diary which is fine in quiet times but a nightmare at Xmas - thank you! The reason I bought it was because we were away overseas with friends Martyn and Lisa from Wags in Levin NZ and Lisa was doing all her bookings on her phone while we were away and knew exactly what was happening in her business!

Nachteile

I do find it hard to just add a vaccination sometimes but I am probably doing it the hard way - I seem to get into a pet screen which isn't the main screen and it doesn't give me the vaccination option. I am only learning so I am sure it is not the system :)

Vorteile

The Customer Support is really quick and helpful

Nachteile

Nothing springs to mind as they try their best

Vorteile

Thank you for your help in always improving your already good program. Your kennel program helps us be efficient with our time, manage our clientele (two legged and 4 legged), and enable us to provide safety for our employees and clients.

Nachteile

The Daycare sign up on-line has been a bit challenging for some of my clients.

Vorteile

Ease of use and that they are continuously improving and are open to inputs from the users. I love working with them. The software has been getting better with each update.

Nachteile

I would love to have a credit option. For clients that paid too much and would like that amount to be put towards a future booking. I always worry we will miss it down the road if we just put a note in under the customer.

Vorteile

I just love Revelation Pets software it is very easy to set up.
You can just keep everything up to date all the time very quickly.

Nachteile

There is Absolutely Nothing at all to dislike.

Vorteile

This software is incredibly user friendly. We have only been in business for a year, and we have used this and only this software for our appointments. From the moment that we signed on to use the trial, we knew that this was the software we needed to use to help us be organized and successful. We love Revelation Pets!

Nachteile

There is not one thing that we don't like about this software!

Vorteile

All. Is really fantastic and easy to use

Nachteile

It has some detail to improve but they are making improvements all the time

Vorteile

I liked the system before they changed it without consultation.

Nachteile

They have changed the timing element of the system which now no longer works for my business. It has meant that the system has told lots of customers we are full when we are not and we have lost lots of customers as a result. It's a disaster.

Vorteile

We love how easy it is for clients to book in and to choose the times that suit them. We love that all payments are made through the system as it saves us so much admin time!

Nachteile

The appointments system - it seems impossible to use for what we want

Vorteile

Price point and the trial got us in the door. It did the trick when we were very small, but once we went of 25 dogs the bugs and workarounds were no longer worth the lower cost.

Nachteile

So there are A LOT of bugs. The most impactful one was that for a period, some of our recurring reservations disappeared after the fact and there was no way of recovering that information or knowing how many dogs this happened with. This potentially cost us thousands of dollars. The customer service was very blasé about it. You would think they could offer some compensation like a refund for their software or something. There were many other inconveniences, but this was the biggest issue.

They addressed a lot of the minor bugs in a timely manner, but we were told upon joining that they would soon offer the ability for us to sell and keep track of both half-day and full-day reservations, which never happened. We tried keeping track of this manually, but it resulted in spending hours on this because we have different employees checking in or out. This might work for an in home operation with just a few regulars, but not for us.

They were recently bought out by gingr, who told us they are not going to be doing any new features. I think the clientele will be switched over to gingr, which we now use and is so far much better. More expensive though.

Vorteile

The ease at which it can be accessed from ipad, laptop and phone from anywhere with wifi. The ease of creating an invoice and sending it to a customer. The variety of reports that can be created. Individual Pet profile for boarding animals. If there is a problem then the Rev pet staff get back in contact quickly. The use of vaccination information is an excellent feature and related reports and how this can be integrated into communications with guests. The use of electronic payments for things like deposits and appointments. the appearance is clean and slimline and looks very professional. I like that the rev pets team are willing to listen and take onboard improvement suggestions and are continually striving to improve their product

Nachteile

it is still being improved and just a few little things need to be quickly ironed out such as the available appointment times being specific not just general. a few things can only be updated by the admin once a pet profile has been set up eg adding a vet details

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Vorteile

It is reasonably intuitive to use once familiar with the product. It has a well rounded feature set including customer reminders, various adjustable report settings and integration with third party software.

Nachteile

For the first 3.5 years of using this software, it has been very reliable, and the developers were very proactive and responsive to suggestions for changes and improvements, and it was not uncommon for the software to be improved upon every couple of months. However since the software was bought up by Gingr in April 2020, there have been no new updates at all, and it has become unreliable and I no longer trust it to give me accurate information. Unless changes are made, I will be looking elsewhere for other alternatives.

Vorteile

How easy it is to book dogs in and not loose track. I like being able to see every morning who will be arriving and leaving.

Nachteile

I didn't like how the price kept creeping up and up. I first applied around 4 years ago and the price was £23.00 per month, it is now over £50, so over double the price within a few years.

Vorteile

We have a small but rapidly expanding boarding and daycare facility in New Zealand and to have a supported software package that is constantly updated and kept in the cloud is an true asset to our business. Anyone can use the product with ease and you can suggest enhancements which the team at Revelation Pets will develop for release to all without further costs back to their clients.

Our customers use the product to make their own bookings which is really beneficial to both our customers and ourselves and the reporting features help us to keep track of our progress from year to year or week to week.

Recently I asked fir an enhancement to check off multiple payments in one action and this was acknowledged quickly, developed and presented back to me with a very short time frame. Pretty exciting really when you are the client and you ask for something that then gets delivered free to you all within a couple of weeks!

A further bonus is if you have a question you always get a reply from the team in a really timely manner.

We fully recommend Revelation Pets to anyone, anywhere in the world that would like to grow or enhance their business and make it simple for their own customers and your staff. Simple to use, packed with features, regular upgrades that are free, one set price, and a product that teams up with other products such as mail chimp to make your services even better.

Great stuff Revelation Pets!

Vorteile

This software is robust but with an easy user experience. I found this the hardest feature to find and it was the most important to us. We had previously worked with software that was incredibly robust and useful but training was a nightmare. No one could learn it on a one off. Revelation Pets is intuitive. A new employee can sit with it for 20 minutes and quickly understand the basic functionality.

It integrates with Square amongst other payment gateways. It's online booking for clients is also easy and has a nice UI. It has all the features we need without clutter or confusion. Best of all is the customer support. It is the best of any software I have ever used. They are prompt and attentive.

Nachteile

The cons I can think of are things I cannot do with it yet that are really just specific to my use. Like, I could use the ability to also sell grooming packages or handle recurring monthly services but that doesn't speak to the software as a whole, that's just us.

Vorteile

ease of use. Good elegant design both technically and human interface. Good integration. Good software development path with new features being added.

Nachteile

I'd like the Credit card/Stripe integration to be a bit neater. I find it a little confusing. sometimes it is not obvious if your payment has gone through. Same for refunds. Stripe and Revelation pets can become out of sync if you do a refund on the stripe console for example you have to replicate it in rev pets. When taking payment it is not always obvious that payment has been sucesful so I have to go into the stripe console to check. The payment options in the drop down list could do with refining e.g. credit card, debit card and stripe. I have been caught our and clicked on credit card when I should have selected stripe.

Vorteile

I was using a paper pencil appointment book when I first started 5 years ago. My business grew from a few customers a day to 35 plus a day. I could not have functioned at all or kept up with the customer volume without Revelation Pets.

Nachteile

I only wish the program was more customizable. They are doing a good job changing and updating request but it’s a very slow process. If I could have one improvement it would be to have pop up reminder windows for my staff while using the program. Such as “ask customer if they want a bath”, “did you add the late pick up daycare fee to this PM pick up time”.

Vorteile

Love this software. Integrated with stripe payment makes taking payments and doing refunds super easy.

Nachteile

Moving booking on the calendar to fit into spaces can be complicated. Would be easier if new booking filled in spaces of empty pens.

Vorteile

Easy to set up, enter information, and see occupancy and usage throughout the calendar.

Nachteile

Duplicate accounts means the system doesn't accept duplicate emails, so you have to go hunting for the reason why.

Vorteile

Integration is so easy, and makes day to day bookings and payments a breeze!

Nachteile

Nothing, I love it all! The only thing I would change is the ability to personalise it, colours etc.

Vorteile

Number one is the web-based functionality. I can update things on my phone or iPad, and I don't have to lug my laptop around with me. I really like the ability for my customers to be able to set up bookings online, as it frees up my staff's time to take care of our business. I also like the different tracking features, such as vaccines and birthdays. The customer service is excellent, and they are very good about incorporating user feedback into updates.

Nachteile

There are a few things that I think operate a little clunky (such as blocking off daycare runs when boarding runs are full) and take more clicks than they should.

Vorteile

As I was trying to think of what I love best about this software, I realized it really is the MVP of our kennel and we would be terribly lost without it. It is easy to use, can be customized for any sized business, and the support is amazing. My (very) technologically challenged assistant is able to use Revelation with minimal frustration.

Nachteile

There isn't anything I dislike about this software.

Vorteile

Easy to use, helps us meet our licence requirements for record keeping, access anywhere, reliable, great support , ongoing updates improve functionality, works on multiple devices, easy to customise, cuts down on admin time, they listen to customer feedback and use it.

Nachteile

Its at the top end of what we would like to pay but so long as the development continues then the price is acceptable.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Revelation Pets

Vorteile

User friendly, quick response from their customer service, simple and useful report for boarding kennel owner

Vorteile

The fact that it’s being permanently improved and updated. Customer service is second to none. There is huge amount of support from Revelation Pets . It has so many different super useful features that it’s difficult to name just one. A real life saver and a joy to work with.

Nachteile

I wouldn’t be able to name any cons, I find it amazing.

Vorteile

what i loved most about this software that’s how user-friendly it was and efficient for clients to use and book boarding and daycare visits and appointments.

Nachteile

what I like least about the software was some of the formatting however once you got used to it it was easy to maneuver

Vorteile

All the kennel data is in one place and is accessible to all my staff wherever they are. The fact that Kinder Kennels has been able to grow with Revelation Pets makes it very much a partnership.

Vorteile

- professional Online Booking Tool
- own customer account for the pet owners
- Need no App on Smartphone
- Excellent and very fast support
- take customer requests and suggestions for improvement seriously

Nachteile

- nothing -> I'm happy :-) I use the software for a long time and am completely satisfied. There were only a few problems that the support but could fix very quickly.

Vorteile

The dashboard, online booking widget, accessibility anytime on any gadget (including Apple) and the quick and friendly support. I like how clear and easy to see all the information is to use and how you can add a photo to each pets' profile.

Nachteile

The way the session times out and you have to log back in. Working with animals means you don't sit at a computer all day. When people call to book it takes time to log back in.

Vorteile

I like how easy it is to use, straight forward, and not complicated.
Absolutely love the online booking function, and so does my clients.
Love the ease in editing anything.
Like the internal note option.
The system is very easy to make it work for my way of charging and storing information.
Like how I can connect other software like mailchimp to revelationpets.
Revelationpets support is awesome, friendly and incredibly responsive.
Love that it is mobile phone friendly.

Nachteile

That my clients can't pay boarding in advance as a package deal.
Wish the reports could show what each client have spent in total.
Wish reports were a bit more organised.
As we charge daycare by the hour, wish it tallied the cost by the time in and time out.
Wish 90/180/365 unlimited day daycare packages was an option in credit packages were available.
Would love a 'happy birthday' automated email to become available.

Vorteile

The ease of use- it's quick and easy to teach new staff how to use the system. Very user friendly. Also love the customer service. Emails are responded to quickly and every effort is made to correct issues. Creators are very open to suggestions for improvement and often implement suggestions when they do updates. Great product.

Nachteile

No real issues here- all around great program. Improvements have been made in payment options and customization of the program. Creators always seem to strive to make the users happy and modify the program as needed.