Vonage Business Communications
Über Vonage Business Communications
Vonage Business Communications Preis
Vonage Business Communications bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Vonage Business Communications ist ab 19,99 $/Monat verfügbar.
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- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Unstable Technologie and no Support
Die Plattform ist okay. Nicht besser oder schlechter als die Wettbewerber. Aber die technische Umsetzung ist eine Katastrophe wie oben beschrieben. Der Fehler von Vonage hat uns sehr viel Geld gekostet und es gab bisher kein Entgegenkommen von Seiten Vonage's.
Vorteile
Vonage hat nichts besonderes, die Plattform ist aber optisch okay.
Nachteile
Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
If you make heavy calls. Take this !
Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. .
Vorteile
Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !
Nachteile
Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !
In Betracht gezogene Alternativen
Google VoiceGründe für den Wechsel zu Vonage Business Communications
Because of the price mostly , google voice was way expensive and had almost same features than vonage bussiness communications has .- Branche: Philanthropie
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Vonage Review for Call Center
We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it.
Vorteile
It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.
Nachteile
Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Poor Customer Service
I signed up with Vonage to get better customer service with setup and I did not get it as promised. They charged me for service even after I cancelled.
Vorteile
The price wasn't unreasonalble for the services we needed.
Nachteile
Customer service was difficult to get. They sent me an office phone that I couldn't use without an ethernet cable. My router is in another room. Later I found a router extender that I could use to connect the phone to the internet, but no one in tech support seemed to know that simple fix. Also they stated that you needed to cancel the auto renewal it needed 60 days advance notice. I did that only to find out that the request doesn't mean that you want them to not automatically charge your credit card for service. Even after I had my number ported out. Set up was not easy for me and I couldn't get good help from them. Their service was inconsistant. My wife and I both had the app on our cell phones but the calls would not always come though on both phones.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Decent App
Vorteile
Vonage was good for communication outside of the office with one main inbox
Nachteile
It took a while to connect calls and was also very spotty with coverage
- Branche: Architektur & Planung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Vonage good service for the money
I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.
Vorteile
I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.
Nachteile
Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Not what we were sold … all the hype none of the product
Not good at all we fell for the scam of tell the customer what they want to hear and hope they never use it
Vorteile
it had a nice layout in the application
Nachteile
everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage
Warum Vonage Business Communications gewählt wurde
pricing we do alot of sms and dialpad was severely increasing smsGründe für den Wechsel zu Vonage Business Communications
we were told and “showed” they had all the features we used and needed and that was not the case- Branche: Versicherung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
A Refreshing Change
Vorteile
While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.
Nachteile
The set up was tricky, but I am no phone analytics expert.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Definite a must for businesses.
Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects
Vorteile
Compared to what we were using before it is a big game changer.
Nachteile
Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.
In Betracht gezogene Alternativen
Switchvox Phone SystemGründe für den Wechsel zu Vonage Business Communications
Vonage was more in line with the features we needed.- Branche: Gewerbeimmobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
One of the best all-in-one Business phone application
Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.
Vorteile
The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,
Nachteile
The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great voip phone system
Setting up Vonage is easy and straightforward and the customer service is top tier.
Vorteile
Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.
Nachteile
I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Vonage Business Communications
The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience.
Vorteile
Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.
Nachteile
I haven't found anything that I don't like yet.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Calls without hassle
Communication with other staff members is easier. Our teams is located all over the world and sometimes email is not enough. Also, I can call vendors from there not worrying about the cost of the call, its great.
Vorteile
Easy to use, perfect for work, communication is much better
Nachteile
Mybe it's me, but I cant find a way to set up a ringtone in my laptop
- Branche: Internet
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
A decent Voip with lots of options (great for small teams)
Vorteile
-It's really easy to use - you can be up and running in no time-The call quality is consistently great, (local/international calls feel the same)-the mobile app is really helpful - It allowed me to take calls and messages on the go The voicemail transcription feature can really save you a lot of time and help you stay on top of your messages
Nachteile
-The pricing can be a bit confusing, with different plans and add-ons to consider-Sometimes there can be a delay or lag during video calls, but it's not a huge issue-The customer support can be hit or miss - sometimes it's great, other times it can take a while to get a response
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Vonage-One of a Kind
Vorteile
1-Ease of Use2-Very easy integration with other apps3-Multiple Features4-Great Analytics
Nachteile
1-Sometimes the issue occurs with the support
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Vonage is User friendly service Provider for business
Mostly I like vonage need to implementation on call duration and call reports should automatically generating
Vorteile
Mostly I like vonage Call and voice quality and message delivery very speed
Nachteile
Mostly I like vonage need to implementation on call duration and call reports should automatically generating
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
vonage is a tool we use daily as part as the way we contact and call our customers
it been a great tool to manage and control calls
Vorteile
easy to use and great feature to know the volume of calls
Nachteile
sometimes calls get dropped or have a poor quality
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Vonage Business Communication Review
Vorteile
Ease of usage.Low-cost and reliable communication provider.Can be integrated with your CRM or ATS.
Nachteile
Poor customer service.A lot of technical glitches.You often get a lot of spam incoming calls.
- Branche: Bau
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Look elsewhere if considering Vonage (Telesphere)
Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.
Vorteile
Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.
Nachteile
Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.
- Branche: Informationsdienst
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
That is such a rel ief bondage was the first for VOIP
My overall experience with Vonage was okay but unaffordable. I hope they are able to integrate more with third party apps in the future and I might consider trying them again
Vorteile
Their call monitoring, call routing and voicemail features were absolutely amazing.
Nachteile
The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider. They were also missing a lot of integration with third party applications
- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Helpful, but could be better
Vorteile
Easy way to manage calls for a nonprofit.
Nachteile
I wish you could copy and paste longer chunks of text at a time.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best VoIP Software
Vorteile
We have been using Vonage for a long time now and never faced any issues with the services. Customer support is par excellence and always ready to help. Voice quality is best even the mobile app for Vonage is best.
Nachteile
As if now we had no issue using the service.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great IP phones for companies with multiple offices
If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.
Vorteile
There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.
Nachteile
Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.
- Branche: Bankwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Vonage - my view
I have to say . . in the last year, the support has improved tremendously. I think there was a time when mergers and new employees seemed out of touch with the customer but not now. I have been more than pleased with my experience with Vonage lately . . especially call in support. They really do try and figure it out if you have an issue. Nice to see the difference lately! :)
Vorteile
Software if very easy to use. My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand.
Nachteile
Found the online phone function or app a little cumbersome. Still a few bugs to work out. I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school . . like the phone on my desk and answer it like a normal. So maybe its the old dog new trick thing . . . I just will keep trying and hopefully it will be just right soon.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
VBC- Review
It is a fantastic offering for small businesses. It contains a number of helpful features that are excellent for our company needs. It is significantly more dependable for our communication needs than other similar software that is available.
Despite the fact that we adore Vonage, it can occasionally be difficult and time-consuming to call customer care.
Vorteile
It is very simple to use as it provides support to various things like calls, SMS, and even voice recording. Mobile and desktop apps for Vonage are easy to use. It can connect up to three phones to a single extension and that is the best feature as we don't have to call individually.
Nachteile
It is bit slow and sometimes has a lot of backend issues which takes a bit to get resolved.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I love the easiness of using Vonage Business.
Great communication system in our office with virtually no issues.
Vorteile
Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office.
Nachteile
It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.
- Branche: Automotive
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A good way to have your call center in order
It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.
Vorteile
You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,
Nachteile
It can be a bit complex to understand how to connect evrything to get the call flow in order.
- Branche: Versicherung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
If you want a big name with a big price tag
Overall it was a pleasant experience. We got exactly what we needed at the time nothing more nothing less. We ended up switching and got wayyyyy more for way less and now we could never go back!
Vorteile
Our call quality was always crystal clear and never dropped or missed a call.
Nachteile
We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.
- Branche: Immobilien
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Customer Service!
Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.
Vorteile
The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.
Nachteile
Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
My company left Vonage for a dialer - after over a month wish they would switch back
I used Vonage for 2.5 years in Moving, and I felt no "slow season", the ease of it's use through 2 companies kept my income level steady and high. It was easier to reach more customers with the Vonage integration suite using the click to dial feature and texting that was done through my Moving Software. More contacts =more sales=more money with commission only based jobs.
Vorteile
The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$
Nachteile
Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy to Use VIOP Service
We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we felt the need to move to another service that offered more service for the price we were paying.
Vorteile
Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.
Nachteile
As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Vonage is one of the top calling software for any type of company engaged in business...
Overall, Vonage provides a distinct business calling experience that is unrivaled by any other software in its pricing range. Vonage's benefits and features vastly surpass some of its current flaws. But I strongly advise any company that deals with corporate communication to give Vonage a try, if only for a little time.
Vorteile
Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.
Nachteile
It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.
- Branche: Gewerbeimmobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Robust VoIP service that offers attractive features
So far it is getting my work done. I can recommend for cost and reliability if you can see your number marked spam.
Vorteile
Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features
Nachteile
Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times and assigned.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Phone service but bad Customer service.
Overall very good I do not have to spend to much time in the portal
Vorteile
How it can be installed on your phone and computer and take calls from both. The admin portal is very easy to manage.
Nachteile
Customer service needs to have the option to speak to a person if the bot cannot help. I spent months trying to get someone to help with my issue.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Smart & Reliable
Vorteile
I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software.
Nachteile
There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well.
- Branche: Gewerbeimmobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Vonage - a voyage in connectivity
Very satisfied, would highly recommend to peers
Vorteile
Ease of connection, multitude of integrations and overall amazing reception
Nachteile
A slightly high price for use and the non integration with the APIs
- Branche: Bekleidung & Mode
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Used in our customer service department - great for users and admins!
Vorteile
It is an effective software that easily allows monitoring, recording and review of incoming calls to our company.Easy to monitor agent activity and live monitor calls.
Nachteile
Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording.
- Branche: Sicherheit & Untersuchungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Vonage for small business
Good start-up voip service for one line small businesses.
Vorteile
the product is easy to use and easy to understand
Nachteile
the overall cost is more than I was expecting.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Disappointing SMS Services and Poor Customer Service from Vonage
I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services but failed to deliver on its promises.When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.In conclusion, my experience with Vonage has been nothing short of frustrating.
Vorteile
The mobile application is easy to use along with its features.
Nachteile
Worst customer service and sales team who promise and don't deliver.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Streamlined Communication Thanks to Vonage
Vonage Business Communications is an efficient and reliable communication platform, despite some downsides. Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.
Vorteile
Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.
Nachteile
Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Review for Vonage
Excellent experience
Vorteile
What I enjoyed best about Vonage was its ability to seamlessly switch between mobile and PC usage and the call's voice quality is excellent as well!
Nachteile
Probably Nothing , i have been ushing Vonage since last 6 Month and have no issue.
- Branche: Medienproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Good service for the price, but your get what you pay for.
I was satisfied with Vonage, if you are looking for a business telephone service this is great.
Vorteile
Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.
Nachteile
I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Disappointed
Terrible. I wouldn't recommend this service to anyone.
Vorteile
Apparently, they should provide a large range of solutions. But I hadn't the opportunity to explore them, one I was so disappointed with customer service on the very first one.
Nachteile
Customer service is a joke. They kept my money and didn't deliver the service on a technicality.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Works as your business cellphone
Helps to have my business and personal number in just one device
Vorteile
It works as your business cellphone but dont need to give you personal number to your customers. Easy to usea and also can get sms.
Nachteile
Could be better if you can see the name of the person who is calling you on the lock screen. Speaker function does not work if you turn it on outside the app
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Vonage Business Communications was just ok
It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.
Vorteile
Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.
Nachteile
We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
My review for Vonage
good.
Vorteile
I like the pricing. It really helps for startups.
Nachteile
It really helps if texting feature with API. we use CEIPAL ats. Integrate Vonage with CEIPAL is really good for bulk texts.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Feedback for Vonage
My experience with Vonage has been good. No major glitch that i found while working on Vonage.
Vorteile
Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!
Nachteile
The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Never miss a call!
Allows my clinicians the ability call patients with business phone from their mobile device. One stop show for managing multiple office phone access and on call from anywhere. Easliy retrieve VM as well as respond via text message. All in one product for managing your phone service. Enables multiple locations to call, transfer and communicate at the push of a button.
Vorteile
The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere.
Nachteile
There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged.
- Branche: Sport
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Complicated software
Vorteile
Helps small businesses manage their communications
Nachteile
It not user friendly with a lot of glitch
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Could Be Better
Vorteile
Vonage is good platform to be utilized for a business in office and working remotely.
Nachteile
Some of the settings to configure don't keep all of the settings/capabilities that you want and need.