Über Vonage Business Communications

Vonage Business Solutions ist eine cloudbasierte Kommunikationslösung, die sich für kleine und mittelständische Unternehmen eignet. Die Lösung bietet ein geschäftliches Telefonsystem, mit dem Unternehmen ihr VoIP-Telefonsystem mit internetfähigen Geräten verbinden und per Textnachricht, Telefonanruf oder Videokonferenz kommunizieren können. Zu den Kernfunktionen gehören Anrufankündigung und -screening, mehrere Geräte an einer einzigen Nebenstelle, „Nicht stören“-Einstellungen und vieles mehr. Anrufe werden über das Adminportal verwaltet, in dem Accountmanager Anrufaufzeichnungen anhören, Wählbeschränkungen einrichten, die Dashboardsichtbarkeit für Mitarbeitende anpassen und Abrechnungsinformationen anzeigen können. Nutzer können auch über die mobile App von Vonage Business Solutions auf den Dienst zugreifen. Vonage Business Solutions bietet auch Desktop-Plug-ins für die Anpassung des Systems an. Nutzer können zudem ihre Kontakte aus Google, Outlook und CRM-Systemen wie Salesforce integrieren.
Vonage Business Communications Software - 1
Vonage Business Communications Software - 2
Vonage Business Communications Video
Vonage Business Communications Software - 1 - Vorschau
Vonage Business Communications Software - 2 - Vorschau

Vonage Business Communications Preis

Vonage Business Communications bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Vonage Business Communications ist ab 14,99 $/Monat verfügbar.

Startpreis:
14,99 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

Alternativen für Vonage Business Communications

Ooma Office

Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full...
Twilio ist eine CPaaS-Lösung (Cloud Communication Platform as a Service), die es Unternehmen ermöglicht, Kunden über...

RingCentral MVP

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone....

AT&T Workforce Manager

0
AT&T Workforce Manager is a field service management software designed to help businesses manage remote workforces....

RingCentral Contact Center

RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more...
Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for...

Vonage Business Communications Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3,9
Funktionalität
4,1
Bedienkomfort
4,2
Kundenbetreuung
3,7
5 von 256 Bewertungen Alle Bewertungen anzeigen
Angela Paez,
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 9.4.2020

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Vorteile

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Nachteile

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Susan
  • Branche: Immobilien
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 5.2.2021

Only regret is that we didn't upgrade sooner!

I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Vorteile

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Nachteile

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

In Betracht gezogene Alternativen

Jive, Nextiva Live Chat und Ooma Office

Warum Vonage Business Communications gewählt wurde

AT&T Cost, flexibility, customer service

Gründe für den Wechsel zu Vonage Business Communications

Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.
Shahid Salam
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 28.7.2022

Vonage VoIP

Vorteile

The features are endless but the best among them is that a user can use it as a simple phone with endless recording, SMS, and Caller ID.

Nachteile

Sometimes it hangs up and is intact which makes it hard to use. But very rarely.

Adam
  • Branche: Bau
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 26.5.2020

Look elsewhere if considering Vonage (Telesphere)

Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Vorteile

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Nachteile

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

In Betracht gezogene Alternativen

8x8 X Series

Zuvor genutzte Software

8x8 X Series
Hadi
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
2

5
Bewertet am 11.6.2022

Vonage review

It has been average. The only bad side is SMS integration and support to it.

Vorteile

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Nachteile

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Ähnliche Kategorien