Vonage Business Communications

Vorteile

Vonage hat nichts besonderes, die Plattform ist aber optisch okay.

Nachteile

Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz.

Vorteile

Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !

Nachteile

Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Vonage Business Communications

Vorteile

It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Nachteile

Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Vorteile

The price wasn't unreasonalble for the services we needed.

Nachteile

Customer service was difficult to get. They sent me an office phone that I couldn't use without an ethernet cable. My router is in another room. Later I found a router extender that I could use to connect the phone to the internet, but no one in tech support seemed to know that simple fix. Also they stated that you needed to cancel the auto renewal it needed 60 days advance notice. I did that only to find out that the request doesn't mean that you want them to not automatically charge your credit card for service. Even after I had my number ported out. Set up was not easy for me and I couldn't get good help from them. Their service was inconsistant. My wife and I both had the app on our cell phones but the calls would not always come though on both phones.

Vorteile

Vonage was good for communication outside of the office with one main inbox

Nachteile

It took a while to connect calls and was also very spotty with coverage

Vorteile

I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

Nachteile

Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's.

Vorteile

it had a nice layout in the application

Nachteile

everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage

In Betracht gezogene Alternativen

Warum Vonage Business Communications gewählt wurde

Gründe für den Wechsel zu Vonage Business Communications

Vorteile

While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.

Nachteile

The set up was tricky, but I am no phone analytics expert.

Vorteile

Compared to what we were using before it is a big game changer.

Nachteile

Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Vonage Business Communications

Vorteile

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Nachteile

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Vorteile

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Nachteile

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

Vorteile

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Nachteile

I haven't found anything that I don't like yet.

Vorteile

Easy to use, perfect for work, communication is much better

Nachteile

Mybe it's me, but I cant find a way to set up a ringtone in my laptop

Vorteile

-It's really easy to use - you can be up and running in no time-The call quality is consistently great, (local/international calls feel the same)-the mobile app is really helpful - It allowed me to take calls and messages on the go The voicemail transcription feature can really save you a lot of time and help you stay on top of your messages

Nachteile

-The pricing can be a bit confusing, with different plans and add-ons to consider-Sometimes there can be a delay or lag during video calls, but it's not a huge issue-The customer support can be hit or miss - sometimes it's great, other times it can take a while to get a response

Vorteile

1-Ease of Use2-Very easy integration with other apps3-Multiple Features4-Great Analytics

Nachteile

1-Sometimes the issue occurs with the support

Vorteile

Mostly I like vonage Call and voice quality and message delivery very speed

Nachteile

Mostly I like vonage need to implementation on call duration and call reports should automatically generating

Vorteile

easy to use and great feature to know the volume of calls

Nachteile

sometimes calls get dropped or have a poor quality

Vorteile

Ease of usage.Low-cost and reliable communication provider.Can be integrated with your CRM or ATS.

Nachteile

Poor customer service.A lot of technical glitches.You often get a lot of spam incoming calls.

Vorteile

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Nachteile

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

Vorteile

Their call monitoring, call routing and voicemail features were absolutely amazing.

Nachteile

The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider. They were also missing a lot of integration with third party applications

Vorteile

Easy way to manage calls for a nonprofit.

Nachteile

I wish you could copy and paste longer chunks of text at a time.

Vorteile

We have been using Vonage for a long time now and never faced any issues with the services. Customer support is par excellence and always ready to help. Voice quality is best even the mobile app for Vonage is best.

Nachteile

As if now we had no issue using the service.

Vorteile

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Nachteile

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Vorteile

Software if very easy to use. My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand.

Nachteile

Found the online phone function or app a little cumbersome. Still a few bugs to work out. I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school . . like the phone on my desk and answer it like a normal. So maybe its the old dog new trick thing . . . I just will keep trying and hopefully it will be just right soon.

Vorteile

It is very simple to use as it provides support to various things like calls, SMS, and even voice recording. Mobile and desktop apps for Vonage are easy to use. It can connect up to three phones to a single extension and that is the best feature as we don't have to call individually.

Nachteile

It is bit slow and sometimes has a lot of backend issues which takes a bit to get resolved.

Vorteile

Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office.

Nachteile

It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.

Vorteile

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Nachteile

It can be a bit complex to understand how to connect evrything to get the call flow in order.

Vorteile

Our call quality was always crystal clear and never dropped or missed a call.

Nachteile

We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.

Vorteile

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Nachteile

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Vorteile

The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$

Nachteile

Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.

Vorteile

Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.

Nachteile

As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.

Vorteile

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

Nachteile

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Vorteile

Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features

Nachteile

Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times and assigned.

Vorteile

How it can be installed on your phone and computer and take calls from both. The admin portal is very easy to manage.

Nachteile

Customer service needs to have the option to speak to a person if the bot cannot help. I spent months trying to get someone to help with my issue.

Vorteile

I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software.

Nachteile

There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well.

Vorteile

Ease of connection, multitude of integrations and overall amazing reception

Nachteile

A slightly high price for use and the non integration with the APIs

Vorteile

It is an effective software that easily allows monitoring, recording and review of incoming calls to our company.Easy to monitor agent activity and live monitor calls.

Nachteile

Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording.

Vorteile

the product is easy to use and easy to understand

Nachteile

the overall cost is more than I was expecting.

Vorteile

The mobile application is easy to use along with its features.

Nachteile

Worst customer service and sales team who promise and don't deliver.

Vorteile

Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.

Nachteile

Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.

Vorteile

What I enjoyed best about Vonage was its ability to seamlessly switch between mobile and PC usage and the call's voice quality is excellent as well!

Nachteile

Probably Nothing , i have been ushing Vonage since last 6 Month and have no issue.

Vorteile

Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.

Nachteile

I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.

Vorteile

Apparently, they should provide a large range of solutions. But I hadn't the opportunity to explore them, one I was so disappointed with customer service on the very first one.

Nachteile

Customer service is a joke. They kept my money and didn't deliver the service on a technicality.

Vorteile

It works as your business cellphone but dont need to give you personal number to your customers. Easy to usea and also can get sms.

Nachteile

Could be better if you can see the name of the person who is calling you on the lock screen. Speaker function does not work if you turn it on outside the app

Vorteile

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Nachteile

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Vorteile

I like the pricing. It really helps for startups.

Nachteile

It really helps if texting feature with API. we use CEIPAL ats. Integrate Vonage with CEIPAL is really good for bulk texts.

Vorteile

Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!

Nachteile

The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!

Vorteile

The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere.

Nachteile

There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged.

Vorteile

Helps small businesses manage their communications

Nachteile

It not user friendly with a lot of glitch

Vorteile

Vonage is good platform to be utilized for a business in office and working remotely.

Nachteile

Some of the settings to configure don't keep all of the settings/capabilities that you want and need.