membermeister

Vorteile

We have found that this software greatly improved our efficiency. Integrating invoices to timetables and payments is extremely useful.

Nachteile

The only thing we would like is some way to integratE/connect direct debits with accounts when not associated with an invoice.

Vorteile

It’s clear and easy to use if you’re not that comfortable with technology

Nachteile

Nothing I love it. Membermeister is brilliant

Vorteile

user friendly and system which doesn't need much training to be given to operate. Has all the necessary points for dance school admin

Nachteile

At times system can be slightly slow when loading student details. would also be helpful when searching for students to come out and be back where the search left not have it reset.

Vorteile

Membermeister addressed all of the needs for the business, and the support received is exceptional and timely.

Nachteile

I didn't prepare enough of the start up information to benefit from the incredible set up assistance from Membermeister.

Vorteile

I like that I can generate invoices quickly and simply & merge invoices for customers with multiple children in classes.
Duplicating classes for the next block is straight forward and works ideally for me as my customers pay on a calendar month basis. Each month will have a different cost and this function makes this simple for invoicing as it works it out.
Keeping track of payments is straight forward.
I like the 'missing email address' function.

Overall, everything is very straight forward and simple to run. I find this much better to previous database systems I have trialled as they were much more complicated.

Aesthetically too I prefer Membermeister.

Nachteile

I would like to be able to set a different default for certain settings:
Default payment option (it selects cheque for new customers but I would prefer it to select cash)
First name Alphabetical order default when printing registers as a few times I've forgot to change to this.

A 'back' button for going back to class payments after I have edited an invoice.

I'd like to be able to define relationship of emergency contact details as these are not always 'parents'.

Vorteile

Once set up everything is accessible in an instant.

Nachteile

None it transformed our back office and the students and parents feedback has been fantastic as well

Vorteile

Ease of use, especially for a non-regular user
The tagging functionality
UK-based customer support
The ongoing system development & the opportunity to add our thoughts and ideas into this process

Nachteile

Lack of built-in reporting tools - but that's changing
Doesn't have a built-in synchronised interface to our accounting package - our previous software had this

Vorteile

Membermeister is really user friendly; it does everything I need it to do and more making the management of my performing arts school so much easier than it was before I discovered the software. Invoicing and communicating with students and their parents are now a piece of cake and it's great to have my database of students stored in one secure location that I can access anywhere, I really couldn't and wouldn't be without it. Added to all of this the help and support I receive is always incredibly friendly!

Nachteile

I love everything about Membermeister! I would love it even more if it was possible to manage all of my accounts through the software too, if this might be something for the future?

Vorteile

I've been using Membermeister for the last 4 years, it has streamlined the whole process of enrolling and billing customers. It looks professional, everything in one place , very user friendly.

Nachteile

Sometimes a whole group email can end up in customers spam box. I guess its more about their settings than membermeister?

Vorteile

Everything is in one place. Membermeister enables us to keep track of the various elements of the day-to-day running of our business, and makes it incredibly easy to keep up to date with everything - all in one place! The ease of use is fantastic and the support offered is second to none. It is rare I come across any issues with how to use the software, but if ever I do, the customer service is great. CSR is always incredibly helpful and informative!

Nachteile

I like that I am able to colour code each of class / terms, however, it would be even better if there was a way to only view specific colour groups!

Vorteile

It is very simple to use, aesthetically pleasing and easy to navigate your way around. I cannot rave enough about the customer representative and the help he has given us over the months we have been using it. We are a large and very busy school which has often meant turning to him for advise on how best to do things. He always then comes back with the support I require and leads me in the right direction.

I have found it much easier to print registers, find information, email pupils etc than with previous systems. I feel the system is also very user friendly when it comes to training new members of staff or even our teachers (without an admin background) who need to use it from time to time too.

Overall I am very happy with the move to Membermeister.

Nachteile

My only thing I would say is that due to our large volume of data in the system it can run slow especially when loading large pages like our student or term overview. This is the only reason I deducted one star from the Functionality score.

Vorteile

I love the ability to check payments, class numbers and all admin info in one place. The medical box is extremely helpful and so is the ability to print registers if needed. Being able to connect to GoCardless makes payment easier for our students and families and ties everything together professionally. Using TAGS has been useful, especially to when students need to move up an age group or to list what numbers they are in in a show or even to see how many boys you have v girls!

Nachteile

I would like to see totals at the end of some of the invoice/payment pages and on the front page when you hover on the bar chart. I would like to see the forecast revenue for each class reflect the actual amounts that include student discounts applied rather than the best possible cost.
Although the link to GoCardless is excellent, we would like to see payments made a little quicker to our bank.

Vorteile

I am the least techie person in the world, so if I can manage Membermeister then anyone can! If I do have a problem, [SENSITIVE CONTENT HIDDEN] and his team answer - clearly and patiently- within an hour. I don't know how I would do without Membermeister now

Nachteile

Nothing. It's me that can't remember the odd thing.

Vorteile

Ease of use, reliability, multi-functionality.

Nachteile

That we did not start using the software sooner!

Vorteile

it has made our administration easier, and it's a great way of consolidating various documents, spreadsheets and email software

Nachteile

it lacks a few functions we would ideally like to have

Vorteile

Membermeister makes the integration to your website so easy. The forms look highly professional and the customer service provided by [SENSITIVE CONTENT HIDDEN] and the team is exceptional!

Nachteile

Nothing -I cannot see a fault with the service or software

Vorteile

The software is very easy to use and set up, I use it for keeping pupil information, registers and invoicing. It's great that you can invoice for planned terms and individual items such as examinations and uniform. Great support team who always talk you through everything its also great that there are help videos you can view. For someone who is not great with technology and software this is so used friendly.

Nachteile

The only thing I haven't found yet is if you can prepare an invoice in advance and then arrange a set date/time for the invoice to send without you logging back in.

Vorteile

Allows for organisation of my school. It is clear and easy to use.
It allows me the facility to send group emails and chase for payments etc.

Vorteile

Fast, easy and efficient

Nachteile

Would help if you could add a student waiting list section

Vorteile

Easy to use. And no software to download.

Vorteile

Easy to use
Professional
Excellent customer service
My customers love it!

Nachteile

Nothing its all brilliant! I cannot fault it.

Vorteile

I love the interface. The software does a lot but it is very easy to navigate and use. I have worked in schools using Schoobase and SIMS and I am very impressed with the design and feel the designers have an excellent understanding of how software can support a dance school.

Nachteile

I would like an app to support the software.

Vorteile

Set up was fast and the programme is incredibly user friendly which is great when you have so many people in one organisation able to use it.

Nachteile

The only thing for me as because I have 2000+ members my programme runs quite slow at times, but for a normal dance school of 100+ students you would not have that problem. I would reccommend anyone who is thinking of buying a system to keep an eye on registers and be able to produce invoicing this is for you!

Vorteile

I enjoy being able to visually view our timetables and being able to deliver invoices directly to customers with the connections through GoCardless and Quickbooks. Having all our users in one space is amazing.

Nachteile

Some more flexibility with invoice delivery I.e monthly payment invoices otherwise I have nothing to negative to say.

Vorteile

Class attendance monitor. Invoicing and receipts. Messaging to multiple addressees. Student details

Nachteile

No templates for messages. Increased security sometimes means several log ins

Vorteile

Don’t have to download and install programmes as it’s cloud based meaning no time wasted doing updates. It’s a very user friendly dashboard

Nachteile

There is nothing that I dislike about membermeister

Vorteile

I can see all the invoices in one place and who has and who hasn't paid. It is easy to send reminders, easy to navigate and the support team are extremely helpful.

Nachteile

There is nothing I do not like. I find it all very useful.

Vorteile

Organize It helps me keep my work organized and also have a place where my future students can register.

Nachteile

They need to have an app that can be downloaded on phones so that students can enter and pay more easily.

Vorteile

It’s easy to use and well put together. It makes life so simple.

Nachteile

I would love there to be an app. Just for easier use.

Vorteile

I have tried various CRM systems for dance schools and some of them offer far more options than Membermeister, however you still cannot beat the simplicity of the system and anyone can use this system straight away. It is not complex to set up and you can be up and running in a matter of minuets, saving a great deal of time. I have run three CRM systems alongside Membermeister over the last couple of years and paying twice but it was important for me to get the right system for both myself and my staff., most importantly my staff. I work with computers and programmes all day long and know my way around software so I can use the more complicated systems but it is my staff who also have to use it daily and Membermesiter is the one they love the most.

Nachteile

They do not have as many features as other CRM systems and they are not as cheap as others, but they seem to be adding more and more features on a regular basis without changing the way the front end looks so for my staff it is great for them.

Vorteile

I like how communicative the team are when dealing with questions, in a very quick and helpful manner. I would highly recommend using membermeister to organise your school, business, life!

Nachteile

I am really happy with the software and any requests that I have asked for have been put onto the system shortly after my feedback.

Vorteile

Seamless process to convert from basic excel spreadsheets - all taken care of by exceptional support from [SENSITIVE CONTENT].

Nachteile

My 1 wish would be for the system to record credits for cancelled lessons and auto deduct from next invoice run.

Vorteile

Easy to use software, helps keep track of outstanding invoicing and check cash flow. Good for monitoring student attendance.

Nachteile

It would be helpful if the 'Items and Discounts' feature items could be alphabetised, as searching for certain items when invoicing can be time consuming when they are listed randomly.

Also, gender roles could be revised to add non binary to the list.

Vorteile

This is the best software for dance studios I’ve ever used Makes running out studio so easy and is a massive time saver Keeps all our information in one place.

Nachteile

Nothing everything works well I’d like to be able to leave personal notes to teachers on there

Vorteile

It is simple and so easy to use! The team are so helpful if there are any questions or issues and they are always keen on feedback / any improvements we could make

Nachteile

Deleting students & parents at the same Time or an option for this would be useful.

Vorteile

Save me so much time when creating multiple invoices.

Nachteile

I've had issues with the printable registers. I run classes from a church hall without wifi so am not able to use the online versions. The support staff, however, has been very helpful with coming up with ideas of how best to using the register functions of the software.

Vorteile

It's extremely easy to use, easy to set up and not unnecessarily complicated.

Nachteile

Nothing to date, anything I wanted slightly different was customised for me at no cost

Vorteile

The simplicity of creating invoices and seeing who has not yet paid and sending them out reminders.
The ease of setting up and taking class registers.

Nachteile

It is not designed for invoicing Pay As You Go students, but with customer representative's assistance we have found a very workable solution.
You need wifi access to take the registers, but you can easily create printable registers. They are working on an app that I hope will solve this one.

Vorteile

The ease of use, it takes a very little amount of time to get accustomed to the software. The support when you do need some help is extremely good and I am never stuck for long.
I also love the fact that my staff are able to access the data for contact and medical details for children very easily and so there is no need for paper lists or issues with security of data.

Nachteile

Currently not able to automatically invoice each month, it is only manual but I believe this is in the pipeline.
I also find setting up a term and removing the half terms a little over complicated as I tend to forget how to do it each term as it is 3 months between set up and it isn't that obvious. Easy when you know how but I think it could be simpler and more obvious.

Vorteile

Membermeister is very simple to use - it took very little time to 'learn' which meant I could get on with running my business almost immediately after switching software. This was brilliant and the team at Membermeister were incredibly helpful, going out of their way to help me transfer my customer data and get set up.

Nachteile

There is nothing I dislike - the team are constantly adding new features which is fantastic. Occasionally I think of a different way a certain feature could function, but know the Membermeister team are happy and willing to listen to suggestions and take them in board to further improve the software.

Vorteile

They’re a great team to work with and it has all the functions you could ask for! I can’t really fault this software as without it I would not be able to run my school as I do! It doesn’t everything you could want and is really easy to use.

Nachteile

This is hard as there’s not much I dislike! You do have to pay for it but in my eyes, it’s all totally worth it

Vorteile

Simple to use, and excellent support when customisation was needed

Nachteile

The system does not allow members/customers to manage their own data. This is something that is being considered for development.

Vorteile

Membermeister has increased our income and efficiency enabling our team to effectively manage class bookings and invoicing

Vorteile

The system is so easy to work and does some fantastic features and makes things so easy and effortless. E mailing clients and students professionally along with easy to generate bills which used to take along time. Teachers can actually do registration on there phone to update the system!! Amazing

Nachteile

If teachers don’t update then it can be a nightmare, maybe a reminder is needed if no changes detected within 3 weeks?
also the filter option and to generate bills for half the pupils isn’t functional enough.

Vorteile

I like the fact that we can now take payments directly into the bank, they are recorded accurately and I can see exactly who owes money

Nachteile

The only drawback is that have a complicated way of giving discount and the system doesn't quite allow for that, but it does allow to give discounts in other ways, I have just chose not to change at the moment.

Vorteile

Holds class timetable and student database. Easy access to contact parents. Creates invoices and reports to record payments.

Nachteile

Would like an easier feature to invoice a select amount of people for all the classes they do rather than everyone on the system as we have a dance school of over 500 but only have 200 paying for a month in one go.

Vorteile

Everything, It will streamline your business.

Nachteile

Can't think of one single thing

Vorteile

The best thing about it is everything is in one place: student info, communications, invoices and so on, rather than having to hop between different bits of software. The fact that an enquiry can come through our website and go straight onto the Membermeister system is awesome, it saves a lot of time and labour.

Nachteile

Sometimes it is a little clumsy or long-winded to have to come back to a main page to move on, ie it would be good to have "Next" buttons for students and classes. Also we hope that soon we can integrate our monthly gocardless direct debits too, alongside the invoiced gocardless payments.

Vorteile

The set up was carried out by membermeister team and was seamless.
Very clear in its layout.
Dashboard seriously helpful.
Invoicing very simple.
Student recording enhanced by registration form.

Nachteile

Sometimes pupils invoices feel hidden as goes in the parent name.
Would like a method of payment report showing the explanation put in the "other" box.