Alle Bewertungen zu Broadly Filter anwenden
Nutzerbewertungen zu Broadly durchsuchen
Alle Bewertungen zu Broadly Filter anwenden
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Broadly helps us respond quickly and professionally to our customers
positive but sometimes when i have a technical question it can take awhile to get a response
Vorteile
it takes some of the day to day things i need to do off my plate
Nachteile
i want it to have more relevant keywords for my business
Antwort von Broadly
Thank you so much for being a Broadly customer, James! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding keywords, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Amazing!!!
Broadly has helped us expand our review base across all platforms. Also allows another way to contact customers and stay up to date with their needs.
Vorteile
I love how Broadly allows us to get many more reviews to help us grow our business. The feedback has been amazing, wish we had signed up sooner.
Nachteile
Love it just the way that it is. We use it daily.
Antwort von Broadly
Thank you so much for being a Broadly customer, Chris! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work!
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Broadly helped us get more reviews!
When we first started using Broadly, we had 34 reviews on Google. We are now approaching 1,000! Their support and ease of use are great. We also like that we can pay for a full year in advance to save money.
Vorteile
Broadly is easy to use! Our customers get a notification asking if they would recommend us or not and it prompts them to leave a review.
Nachteile
There isn't anything I dislike about Broadly.
Antwort von Broadly
Thank you so much for being a Broadly customer, Amy! We appreciate your feedback and are happy your business has benefited from our reputation management tools! Keep up the great work!
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Was great Now Good
Good
Vorteile
Ease and simplicity of look of the website. That they follow my instructions or they use to
Nachteile
Their communication has gone down hill,Not gettingFollow up
Antwort von Broadly
Thank you so much for being a Broadly customer, Karen! We appreciate your feedback and are happy your business has benefited from our tools! We're sorry to hear about the hiccup you're experiencing and would love to help resolve it with you! Please feel free to connect directly with your CSM or email us @ [email protected]. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Simple Web Chat And Review Platform
We love Broadly, it's a great web chat and review platform for small businesses.
Vorteile
Very affordable way to introduce web chat, therefore getting more leads. Also a great way to ask for reviews via email or text.
Nachteile
You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up.
Antwort von Broadly
Thank you so much for being a Broadly customer, Kelly! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilities, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Good review
Great
Vorteile
Easy to use easy to request reviews also
Nachteile
Not compatible with word pressIt would be amazing
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Broadly has helped us add several hundred reviews during our period with them.
Very happy overall with Broadly and this program
Vorteile
It is easy to use and communicate through.
Nachteile
I wish we it had a feature that integrated with our shop management and recommendations for clients and cars.
Antwort von Broadly
Thank you so much for being a Broadly customer, Trent! We appreciate your feedback and are happy your business has benefited from our review and inbox tools! & Thank you for your insight regarding integrations, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Customer Experience Management
Exceptional
Vorteile
We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to better understand if our processes are working. Without this tool we would not be as effective as we are in exceeding our customer's expectations. Broadly is a force multiplier for reputation managment.
Nachteile
Sometimes the team data is not always correct or seems to be incorrect.
Antwort von Broadly
Thank you so much for being a Broadly customer, Robert! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding team data, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Important
I find it very helpful
Vorteile
It gives full details from a customer perspective.
Nachteile
I don’t have any cons maybe just wish it would ask the customers why a 8 and not a 10 and why so critical after all we are human too
Antwort von Broadly
Thank you so much for being a Broadly customer, Denise! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding follow-up questions, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Amazing Results
Very good. We love it
Vorteile
We struggled for years to get online reviews from our happy customers. Once we started using Broadly it has been nothing short of amazing! We now have lots of online reviews. It is so encouraging to read the customer comments and hear how pleased they have been with our work. Our employees love reading the reviews as well - they love hearing the complements after they've worked so hard to provide a great service to them.
Nachteile
At first, I had some difficulty finding my way around the dashboard site, how to respond to reviews. But after some trial and error and time it became easy.
Antwort von Broadly
Thank you so much for being a Broadly customer, David! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work!
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
PPRC Kat Review
Broadly allows us to effectively and efficiently manage our client reputation. As a business that gets the majority of our clients from word of mouth advertising, this is essential to maintaining our clientele.
Vorteile
I love that the software gives us the option to intervene when a client is dissatisfied before they leave a public review.
Nachteile
Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in the live chat box. I wish there was a way to recommend related FAQs when they type in a question listed on the website.
Antwort von Broadly
Thank you so much for being a Broadly customer, Kat! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilites, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Broadly Voted #1 by Window Genie for a Reason
Vorteile
Easy way to manage and respond to reviews. Requests are effortless and have really improved our online presence.
Nachteile
There was a change earlier this year where the review request was sent when the job is completed not closed. It used to be sent when the job was closed.
Antwort von Broadly
Thank you so much for being a Broadly customer, Sarah! We appreciate your feedback and are happy your business has benefited from our review tools! We would love to provide you with support in seeing if we could reset that trigger for you so requests are sent when a job is closed. Please feel free to connect directly with your CSM or email us @ [email protected]. Keep up the great work!
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Achieved quality reviews we couldn't get on our own.
Very positive experience. They manage the opt outs for me. Good customer service. Simplifies a process that manually we were incapible of doing on our own. Cost of service versus labor to accomplish same thing is a bargain.
Vorteile
Am able to upload file of customers service during the week and Broadly does the rest. Requesting reviews. We went from about 30 Google reviews with and 3.3 star rating, to over 250 reviews with an average star rating of 4.8.
Nachteile
Not much to dislike. Price could be reduced a bit.
Antwort von Broadly
Thank you so much for being a Broadly customer, Alan! We appreciate your feedback and are happy your business has benefited from our review management tools! Keep up the great work!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Broadly is very helpful!
Excellent.
Vorteile
The customer service is great. If we have a question we are helped almost immediately.
Nachteile
I would like additional options. Such as attaching images to emails and texts. More options for communication with clients.
Antwort von Broadly
Thank you so much for being a Broadly customer, Jackie! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding communication capabilites, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great Product
Overall great experience
Vorteile
Lead generation, customer communication
Nachteile
There should be a feature for employees to use and follow up with clients without them seeing the main chat dashboard
Antwort von Broadly
Thank you so much for being a Broadly customer, Vanessa! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding employee access restrictions, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Review Management
Vorteile
Broadly makes it easy to see all your reviews in one simple application. It is a real time saver.
Nachteile
The inbox tags old Google reviews to the customer. This can be confusing at first glance because you think it is a new review.
Antwort von Broadly
Thank you so much for being a Broadly customer, Kathryn! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding old Google reviews, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Very useful
Vorteile
It has increased our reviews and ability to communicate with clients
Nachteile
I feel the auto generated review reminders are pushy when a client has already left a review. It should only auto generate till a review is left.
Antwort von Broadly
Thank you so much for being a Broadly customer, Emily! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding review reminders, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
An Honest Review
So far so good, doesn't need upkeep or anything, we just let it do its own thing. Great service software!
Vorteile
The fact that this software integrates with our scheduling software helps us out so much by making it easier to reach our customers after a service call to leave a review. Also if there is a person that did not like our service for some odd reason, it would let us know so that we can resolve the issue before it gets put on our social media platforms.
Nachteile
The pricing is good but could be better. However, the number of bad reviews that we could have received if this software wasn't in place would have cost us more in business.
Antwort von Broadly
Thank you so much for being a Broadly customer, Isaac! We appreciate your feedback and are happy your business has benefited from our reputation management tools! Keep up the great work!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Best Money We Spend Every Month
We tell everyone, Broadly is the best money that we spend each month. No question. We love Broadly
Vorteile
The fact that Broadly reaches out to all our customers and asks if they'd be willing to give us a review, in several different applications, makes it so much easier for us. Our reviews increased immediately and haven't slowed down.
Nachteile
We haven't used everything that Broadly offers, but we will.
Antwort von Broadly
Thank you so much for being a Broadly customer, Derek! We appreciate your feedback and are happy your business has benefited from our tools! We would love to provide you with support in setting up some of our other features! Please feel free to connect directly with your CSM or email us @ [email protected]. Keep up the great work!
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Very Pleased
Our overall experience has been wonderful.
Vorteile
Broadly is very user friendly and the customer service is fantastic.
Nachteile
I have had no issues.Everything has been very easy.
Antwort von Broadly
Thank you so much for being a Broadly customer, Courtney! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Broadly helps our business!
Consumers trust online reviews and broadly has helped build our reputation
Vorteile
easy to use, notifications are spot on and cost efective!
Nachteile
There are some customer that I wish I could request not to send a review request to.
Antwort von Broadly
Thank you so much for being a Broadly customer, Adam! We appreciate your feedback and are happy your business has benefited from our review tools! We'd be happy to help you with not sending review requests to certain customers. Please feel free to connect directly with your CSM or email us @ [email protected]. Keep up the great work!
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Reducing Negative Reviews
Improving over the past 2+ Years
Vorteile
It give the customer an almost immediate place to provide feedback. Which allows us to resolve any less than 10/10 experiences before they post a customer facing review.
Nachteile
Past disconnection issues between Neighborly data warehouse and Broadly. Days without any review requests being dispatched.
Antwort von Broadly
Thank you so much for being a Broadly customer, Heidi! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding disconnection issues with Neighborly, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great Product
I have received more reviews since using Broadly and more feedback form customers overall
Vorteile
Broadly has helped me respond quickly to customers who are happy with our service and gives me an opportunity to get feedback from them and fix any issues un a timely manner. Also it gives the customer an easy way to leave reviews
Nachteile
One thing that would be helpful is that you arrange the items on the dashboard to fit your needs
Antwort von Broadly
Thank you so much for being a Broadly customer, Cynthia! We appreciate your feedback and are happy your business has benefited from our review management tools! & Thank you for your insight on our dashboard, I'll be sure to relay this info to our development team. Keep up the great work!
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Best value for marketing!!
Great company to work with and attentive to our needs.
Vorteile
I absolutely love what Broadly has done for our business. The amount of quality reviews we got in the first year tripled what we had from the previous 3 years.
Nachteile
Seems to be easy to use. No problems at all.
Antwort von Broadly
Thank you so much for being a Broadly customer, Chris! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work!
- Branche: Anwaltskanzlei
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great Services
I think its easy to use and a great way to get feedback from our clients
Vorteile
This software is easy to use. Your get feedback right away. Our clients response so quickly lets us know its easy for them to use as well to provide feedback about us.
Nachteile
There isn't anything at the is present moment that I do not like about this software. Its so easy to use.
Antwort von Broadly
Thank you so much for being a Broadly customer, Jackie! We appreciate your feedback and are happy your business has benefited from our review management tools! Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Broadly Review
Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.
Vorteile
I like that we are able to find out if a customer was not satisfied with our service and follow up and resolve the issue before we receive any negative feedback online.
Nachteile
There are not many cons that we have run into with the features that we are currently using.
Antwort von Broadly
Thank you so much for being a Broadly customer, Neal! We appreciate your feedback and are happy your business has benefited from using Broadly! Keep up the great work!
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Customer Experience is Key
Overall the experience has been good not great
Vorteile
The ease of use for Broadly is what makes it very attractive. It is non-threatening to customers because we can still personalize review generation and communication, and it is easy for the technicians to learn.
Nachteile
Our experience with the customer service of Broadly has been mixed. They also make minor changes to the app with little to no warning.
Antwort von Broadly
Thank you so much for being a Broadly customer, Andrew! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding team customer service and app changes, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I've used Broadly for over 5 years
Requesting reviews is easy and direct. The web site works for me and my company. Customers tell me the web site is important to them when choosing a contractor. As is the ability to search for reviews.
Vorteile
My web site, built by Broadly, gets great reviews from internet customers. I get direct emails from prospective customers while they are reviewing the site with the pictures and past reviews. I ask people all the time what they think about the website and the reviews are... that they called me!
Nachteile
I don't have anything to complain about. Maybe being able to get more location information at the initial contact.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Best investment I've made
It has been great!
Vorteile
There is no question investing in Broadly to increase my Google reviews made a huge difference in how easily we are found on internet searches, which lowers the amount I need to spend on other online advertising. It's the best money I've spent on marketing, without question.
Nachteile
Nothing comes to mind. I get exactly what I want from the product.
Antwort von Broadly
Thank you so much for being a Broadly customer, Sean! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
One of the best decisions we made for our business.
The review feature with Broadly has helped expand our business significantly.
Vorteile
The review management is awesome. Ease of use. It just runs itself, prompting when necessary, you don't even have to think about it .
Nachteile
There is nothing I can think of that I don't like about this software.
Antwort von Broadly
Thank you so much for being a Broadly customer, Melissa! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great software, could use a little enhancement
Vorteile
I like that broadly is easy to use and configure, and automatically handles customer follow-ups.
Nachteile
The web/live chat API could use some optimization with respect to Google Pagespeed Insights
Antwort von Broadly
Thank you so much for being a Broadly customer, Dave! We appreciate your feedback and are happy your business has benefited from our tools! & Thank you for your insight regarding web chat optimization, I'll be sure to relay this info to our development team. Keep up the great work!
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Love Broadly
Will continue to use broadly
Vorteile
What I like most is the instant message that asks about customer satisfaction, and also the live chat on the site.
Nachteile
What I like least is that customers sometimes don't have to enter their phone number or email on the live chat
Antwort von Broadly
Thank you so much for being a Broadly customer, Lilliana! We appreciate your feedback and are happy your business has benefited from our review management and web chat tools! & Thank you for your insight regarding customer info input, I'll be sure to relay this to our development team. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Almost Perfect
Takes a lot of legwork out of tracking customer satisfaction
Vorteile
Does everything we need in terms of review requesting and tracking.
Nachteile
Negative reviews affect NSP scores FAR too much. I'm aware of how it is calculated, but one bad review out of 30 perfect ratings will absolutely DERAIL our score.
Antwort von Broadly
Thank you so much for being a Broadly customer, Daniel! We appreciate your feedback and completely understand how you feel regarding NSP scoring. Keep up the great work, we hope to continue assisting your business in effectively managing your reputation!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Very happy with the product and service
Very happy
Vorteile
Broadly's process makes reputation management very streamlined. We receive every review promptly and have easy access to response. Their platform gathers all of our reviews and puts them in very easy to see reports.
Nachteile
Nothing to think of now... add for more characters...
Antwort von Broadly
Thank you so much for being a Broadly customer, Michael! We appreciate your feedback and are happy your business has benefited from our reputation management tools! Keep up the great work!
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great application but needs some work
It 's an awesome communication tool with customer and some insurance adjusters
Vorteile
The communication with our customers is awesome.
Nachteile
It does not seem to refresh accordingly. I will get some messages through a notification window, but the broadly screen doesn't refresh to show I have a message pending.
- Branche: Molkerei
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Essential
Vorteile
When we started using Broadly our reviews started coming in. Customers like the format and as a business owner, I have the opportunity to resolve any issues before they reach the internet. Win/Win for us.
Nachteile
I cant' think of any at the moment, please
Antwort von Broadly
Thank you so much for being a Broadly customer, Dan! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work!
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great service
Vorteile
Ease of use, for both contacting possible clients / leads from the website and also for existing client review request. I like that we have multiple locations too
Nachteile
Notification settings - just that I can’t seem to get it set to share just what I need with me
Antwort von Broadly
Thank you so much for being a Broadly customer, Fay! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding notification settings, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Tierarzt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Everybody reads Reviews
Vorteile
We are a relatively new business in pet services. We know the importance of potential clients being able to read peoples experiences. The automation of the review is so easy and we were able to build our reviews quickly.
Nachteile
The only thing I don’t care for is , the inability to turn off a request for a review if they have already provided one.
Antwort von Broadly
Thank you so much for being a Broadly customer, Joleene! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding turning off review requests, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Just what you need
Vorteile
Having this saves us a ton of time. Easy to use, easy to implement, great to work with. We have been with them for over 6 years and plan to continue to do so.
Nachteile
None, we have no issues with this at all I have to continue to write in here as the stupid thing won’t let me just say no issues!!!
Antwort von Broadly
Thank you so much for being a Broadly customer, Phil! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Broadly is easy to use
Vorteile
What I like most about Broadly is its functionality and easiness to use.
Nachteile
I have had zero issues using Broadly my experience with the helpline was also fantastic.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good service for getting feedback about business
Thanks to this service, we can honestly, organically grow reviews on different platforms
Vorteile
Convenient reports both for each location separately and for the entire business
Nachteile
Correspondence with customers. They do not always understand who writes to them and why.
Antwort von Broadly
Thank you so much for being a Broadly customer, Julianna! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellent
I've found Broadly to be very helpful.
Vorteile
I enjoy how easy it is to navigate. It is also easy to communicate with others.
Nachteile
It is sometimes a bit slow to respond. It also sometimes doesn't load up right away.
Antwort von Broadly
Thank you so much for being a Broadly customer, Michael! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding loading times, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Reviews with Broadly
I have had a sucessful experience with Broadly.
Vorteile
It is easy to use and it is effective for requesting reviews.
Nachteile
It is hard to get in touch with customer service.
Antwort von Broadly
Thank you so much for being a Broadly customer, Victor! We appreciate your feedback and are happy your business has benefited from our review management tools! We're sorry to hear about our lack of support and would love to help resolve it with you! Please feel free to connect directly with your CSM or email us @ [email protected]. Keep up the great work!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great Customer Management Abilities for Businesses Learning or Without CRM software
10/10 the reps. and account managers were extremally nice
Vorteile
Broadly did a great job at managing our company's reviews and letting our internal team know how customer's viewed our technicians
Nachteile
We did not have any issues. Just wish that we would have utilized the software better
Antwort von Broadly
Thank you so much for being a Broadly customer, Zhané! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Broadly for Window Genie
The experience has been great
Vorteile
I like the ease of communicating with customers on the platform.
Nachteile
Being sent a message through Facebook and I get alerted through FB, email, and the Broadly App at the same time with each message.
Antwort von Broadly
Thank you so much for being a Broadly customer, Brandon! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding notifications, I'll be sure to relay this info to our team. Keep up the great work!
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
We Love Broadly
This program is an integral part of our day and makes our jobs so much easier!
Vorteile
It came at the perfect time for our business. The beginning of Covid. Having a no contact way to receive payments is fantastic!
Nachteile
The only problem we have run into is partial refunds. Sometimes a client will order a lot of parts but return a few. In Broadley, you can only refund the entire amount. Being able to do partial payments would be helpful.
Antwort von Broadly
Thank you so much for being a Broadly customer, Vivian! We appreciate your feedback and are happy to hear our payment tools were able to help your business during the pandemic! & thank you for the insight, I'll be sure to relay it to our team. Keep up the great work!
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Integration never fully automated and reviews were fewer than previous methods.
A learning experience to be more hesitant to enroll in a contract from a marketing cold call.
Vorteile
It took the clients right to Google, Facebook, Yelp, etc to collect the reviews rather than their own site.
Nachteile
Customer support was unresponsive and overall poor. Integration never fully automated. Very few actual reviews were collected. It just fell really short of what was promised and there wasn't an effort to improve it after numerous requests.
Antwort von Broadly
Cam, we're so sorry to hear you had a negative experience with Broadly. Our goal is to ensure that all of our customers are both happy and successful with our product, and we truly apologize that we fell short. Our product has simple and powerful technology that's customizable and typically very simple to integrate. We're sorry that this wasn't the case with your business platform. We wish your business nothing but the very best in the future.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Good review software
Good
Vorteile
Automatic when you create an invoice request goes out
Nachteile
hard to use the lead screen - Slow responding and hard to look up names and you end up with doubles all the time
Antwort von Broadly
Thank you so much for being a Broadly customer, Rick! We appreciate your feedback and are happy your business has benefited from our review tools! We're sorry to hear about the hiccups you've run into and would love love to help improve them. Please feel free to connect directly with your CSM or email us @ [email protected]. Keep up the great work!
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Must have for a small business
Vorteile
Google reviews are a huge part of our marketing plan. With Broadly, it ensures all our customers are being asked for google reviews every time.
Nachteile
I can't think of any. If there are anything negatives, then the positives out weight the cons to the point that I don't notice them.
Antwort von Broadly
Thank you so much for being a Broadly customer, Jeremy! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good Partners
Broadly has proven to be a good partner with us for obtaining a higher volume of online customer reviews.
Vorteile
The software is easy to use and gives us a way to quickly respond to feedback, whether it is positive or negative. It has allowed us to collect more reviews.
Nachteile
As a multi-location user, one improvement we could benefit by is to have the feedback emails identified by location, as well as the service writer or sales person who helped the customer. This would save us time in being able to respond more quickly.
Antwort von Broadly
Thank you so much for being a Broadly customer, Laura! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding the multi-location email capabilities, I'll be sure to relay this info to our team. Keep up the great work!