Broadly – Bewertungsseite 2

Vorteile

Customer interaction and the reviewing format is excellent.

Nachteile

not a very good mass email source. We have to use another vendor.

Vorteile

Hoenstly, I have most enjoyed our rep, [sensitive content hidden].

Nachteile

The product I was sold is no longer the product that is being used. It now only focuses on google. When we joined Broadly the reviews were supposed to toggle to whatever platform the customer used most often.Also, it's not possible to delete past employees from reports.

Vorteile

The ability to track customer's relationship to the work completed once finished

Nachteile

Additional features could be implemented to get more revies

Vorteile

Easy access and easy viewing. Customer service is always there.

Nachteile

Not too much. They make sure to call and follow up from time to time.

Vorteile

I love how easy it is to collect customer data and request reviews.

Nachteile

There's honestly nothing I don't like about Broadly.

Vorteile

The best part about broadly is that it is easy-to-use and can be automated to solicit for reviews from new and existing customers that most likely would have never given a review even though they wanted to. It gives the nudge they need to help our business out and makes them feel like they are contributing to our success and to the community by voicing their opinions.

Nachteile

I have yet to find anything I dislike about the product.

Vorteile

Notifies us immediately upon a review posting on social media platforms or google. We are able to respond effectively and mitigate any damage to our reputation or publicly thank our customers.

Nachteile

The customers have the option to ONLY give us a thumbs up. Professionally speaking, customers breeze by this when looking for a contractor, and only read full reviews of our services.

Vorteile

The ease of use and simplicity speak volumes when you are needing to make every second of your day work for you and Broadly makes this part of my job/day very stress free and that is priceless!

Nachteile

Some of the "inbox" information remains, even if there is no action taken. Sometimes, no action is needed and even though I view the "inbox" the items remain as if they have not been addressed.

Vorteile

I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business.

Nachteile

We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates.

Vorteile

The product is easy to use! I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews, which immediately post to our Google Business page. We get SO MANY reviews...and it's all because of Broadly!

Nachteile

Integration of the product was fairly easy with our business. [SENSITIVE CONTENT] was a HUGE help and support. The only glitch or issue we have is inviting other team members to Broadly so they can see their reviews or send links to their customers for reviews.

Vorteile

The most things I like about Broadly is being able to send our review templates out to all of customers, and confirm appointments.

Nachteile

I don't really have anything negative to say, As Broadly has been accomplish my expectations as to what I was needing.

Vorteile

Communication! Notified every time a review is left.

Nachteile

I have had no negative experiences to share.

Vorteile

We enjoy broadly. It has helped us to increase our ratings.

Nachteile

There isnt much I do not like about broadly.

Vorteile

We’ve been using Broadly for a few years now and I appreciate how easy it is to implement and use. We’ve gone from 5 reviews to updated, new reviews daily. Thanks Broadly!

Nachteile

Honestly, there is t anything to dislike about Broadly. 5 stars across the board!

Vorteile

how easy it was to start getting more reviews. It was instant, We received more than 15 reviews in the first month. It gives an easy to find appointment confirmation in our shop software.

Nachteile

I would say there is nothing that stands out at this time we are unhappy with.

Vorteile

The software was Easy to set up. Good customer support.

Nachteile

We have had some issues with the reporting options.

Vorteile

The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms.

Nachteile

Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come!

Vorteile

Broadly has been easy to use as an assistant manager to review online reviews. It is nice to get daily updates.

Nachteile

I have had zero problems with Broadly. I have no complaints.

Vorteile

Broadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint!

Nachteile

Not much, Broadly had satisfied all of our needs!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Broadly

Vorteile

Easy to use and most of your social platforms are all in one place so you don’t have to give an internal employees/marketing company access to multiple platforms.

Nachteile

Yelp is pointless IMO to have in the platform because you can’t ask customers for reviews. Yelp will eventually take down all reviews that have come from Broadly because it goes against their rules.

Vorteile

reporting to google and their commutation

Nachteile

don't have a least over all everything is great

Vorteile

Makes communicating with customers quick and easy.

Nachteile

Sometimes my staff should just make a phone call since not everything should be discussed through text.

Vorteile

Broadly makes capturing reviews a simple and painless process. It is just the right customer contact without being overburdensome. As a business, being notified immediately of a negative review could be imperative to salvaging a client relationship and Broadly enables us to do that. The dashboard is easy to navigate and the reviews are captured by the system in the background without us (the user) having to do anything extra.

Nachteile

I cannot think of anything about the software functionality that I would change.

Vorteile

Very easy to learn and use. Customer service is exceptional and prompt!

Nachteile

Kind of pricey but that is our fault, we don't use it for payment processing. We mainly use it for customer communication and reviews so we are not using it to its full potential. I do not like that you can't mark a conversation as read and it disappear out of the inbox. This would be more of an email type setup. This I believe would be less overwhelming to the eyes when you first open the app and see all the messages just hanging out there.

Vorteile

It streamlined and automated our review process with customers.

Nachteile

Would like the ability to link with more review platforms angi and Nextdoor especially

Vorteile

Broadly has been a vital part of our marketing mix and has garnished us feedback that others can use in their search for a provider.

Nachteile

I wish I had more time to utilize all of the features.

Vorteile

I like that I'm able to message and communicate with customers and they can communicate with me. Also love that we can request reviews to each customer when needed.

Nachteile

Haven't had any real big issues yet i will get back to you on that.

Vorteile

I love that if our technician or team members forget to ask for a review or if a client forgets to write one, they receive a reminder from Broadly which prompts them to follow through! I love how many great reviews broadly has helped us capture to boost our ratings in the eyes of our existing and potential new clients.

Nachteile

I have a difficult time getting in touch with a member of broadly's team when I have an issue. I would rather pick up the phone and it seems I can only email.

Vorteile

Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers. The happy customers far outweigh the sad, so now our reviews have a more accurate representation of our customer experience.

Nachteile

We weren't sure if it was going to work well at the beginning!

Vorteile

Easy to use. Will Increase online reviews in no time at all.

Nachteile

Have not found anything that we don't like this is a great product

Vorteile

Review requests are quite effective. I went from having one or two reviews post per month to several reviews every week. It has changed how our business looks online.

Nachteile

I feel like the price is high because it automatically includes many services. However, I only use review requests, and in rare cases, payment processing. If review requests were available a la carte for less money, I would have selected that. With that said, the value is good, even with my limited use of the product.

Vorteile

Broadly is very simple to use. It's quick to onboard and easy to bring on new locations.

Nachteile

It lacks in some small ways that are very important. After someone leaves a review it continues to ask for a review however, it doesn't explain that it is for another platform.

Vorteile

I love that when someone has a problem, it provides them a platform to express the issues so that you can catch them prior to them going out to a review site.

Nachteile

For what we use the software for, we don't have any issues. Although, I know that there are many features that we aren't currently utilizing.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Broadly

Vorteile

Broadly offers an opportunity for you to seamlessly chat with new or existing customers. Additionally, the number of reviews and five star reviews have tripled thanks to the use of Broadly.

Nachteile

Getting my staff to use Broadly has been difficult. It would be nice to have the Broadly team assign an administrator to work with other mangers to instill confidence in their usage.

Vorteile

I like that it is easy to use and I can call my rep anytime I need help

Nachteile

When someone responds thank you and you don't respond back it keeps reminding you that the customer is waiting for a responce.

Vorteile

Texting in real time with clients is really helpful and being able to easily send a request for a review when they agree to do a review helps to actually get the reviews.

Nachteile

It's kind of pricey. More that double the text only product I used in the past.

Vorteile

Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact with customers who leave us reviews. The web chat function has been a welcome addition that has increased lead generation through our website. Their customer service team has always been very responsive to our needs.

Nachteile

Initially it did not have a pre-filled response generator but has since adapted one that seems to work well. It does not integrate with our particular CRM as well as we would like.

Vorteile

I enjoy the ease of use on the dashboard and the interface between my website and my customers is very professional and seamless. My volume of reviews has increased dramatically from using Broadly. I feel like I can really manage guest feedback and satisfaction in real time with this product and I will continue to use it as long as I am in this industry!

Nachteile

I do wish predictive text could be utilized in responding to guests because the majority of my responses are the same all the time. That would be an awesome feature for me.

Vorteile

Overall Broadly was easy to use for my staff and a friendly interface for our clients to use.

Nachteile

I just had a 2 week battle with Broadly over their billing during the COVID crisis. I terminated services by phone in March of 2020 when everything took a plunge and re-started services this month. When I re-started services, they back dated my payment for the months of April-August when I had suspended services and wasn't using them. They charged me $2000 for months I didn't use the service and refused to issue a refund. There was no usage history during the months in question, so I wasn't attempting to run a scam or anything of the sort, I just wanted to reduce operating costs when business was non-existent.

I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service.

They offered me a $500 refund instead of apply the payment for months I was changed when I didn't use the service to future months to keep me as a client. I just canceled my subscription with the service as it's not included with my software fees.

Vorteile

I really appreciate getting notifications when a customer has left a review, and that I'm provided with a preview of that review. It also let's us know when there is a review that hasn't been responded to after a certain amount of time - which is AMAZING. The office gets busy, sometimes we get distracted... that extra push to hold us accountable is really nice.

Nachteile

I have no complaints so far - the features I use are pretty straight forward, there's not much to not like about it.

Vorteile

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Nachteile

Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

Vorteile

I use Broadly primarily to prompt clients to complete reviews and for the texting feature. It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review. Our rating has increased dramatically, as well as our team's morale. If you don't want to send a request to an individual, there is an option to opt out as well. The texting feature allows us to text customers for easy convenience.

Nachteile

It is confusing how it's determined what sites the reviews are posted to.

Vorteile

We have been using Broadly for about 4 - 5 years. It has been a great tool for our potential customers and actual customers.

Nachteile

We only had one change in the chat portion. I asked Broadly to put our phone number in the message, so that the potential customer can call our office right away and not have to wait on a call back from our office. That way they have our office number for future reference as well.

Vorteile

I like using Broadly for our reputation managment , it keeps us in the loop and keeps us in front of our clients tell we get the review, It has also helped us to be more on top of our unhappy campers to resovle issues before they get out of hand... I would tell you that with Brodly we have doubeled or even trippeled our reviews...

Nachteile

I wish the dash board was more user freindly and that I could also get the dashboard on my phone

Vorteile

It was nice that there was a product that could send reviews.

Nachteile

Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement

Vorteile

Being able to manage multiple platforms on one single dashboard is key for us. The ease of being able to monitor, respond and track all of the reviews coming in from all the sites we are listed is amazing!

Nachteile

I do wish we had more accessibility to edit/design the email automation sent to our clients when a request for review is delivered.

Vorteile

Easy to see customer reviews and respond and review them.

Nachteile

I like everything Broadly has to offer.

Vorteile

The request for reviews and review stream are a great help to our business.

Nachteile

The price is a little steep and the webchat can be clunky.

Vorteile

Broadly makes it incredibly easy to review, respond and manage all customer communications in one app. Direct messaging from their app makes the communication process streamlined and easy.

Nachteile

I would love to be able to make the review process more automated in our current CRM, Netsuite.

Vorteile

Our law firm does not have access to all of the broadly features, yet we pay the same price. It would be better if we could send out mass emails from different lists each time and if we could delay text messages (to be sent to our clients at an appropriate time based on their time zone).

Nachteile

Poor customer service. We would request help and not hear back for a long time (or until we followed up). We were not able to use the payment function. The bulk emails were not useful to us either, because you could only use your current contacts and not change the people who are to receive the emails base don different lists.