CounSol.com

Vorteile

I love almost everything about CounSol! I used it when I was a solo practitioner and have continued as my company has grown into a group practice.
What I like:
- Electronic intake forms as well as all other forms
- FULLY customizable forms including progress notes
- Client self scheduling/ Client portal
- Online payments
- Calendar sync with phone
- Secure messaging- staff and clients
- Quick claim submission and ERA reconciliation
- Customer service- its amazing really!!
- Generally accurate monthly payment reports
- Appointment reminders via text, email and phone
- I also love that they don't tack on costs for features- it is included in the plan you pick!

Nachteile

I have been with CounSol long enough that I have been able to see them grow, including them implementing suggestions I have personally made for the EHR. That said there are a few things I still don't like:
- the interface itself is not as pretty as some of the other ones out there
- there can be a lot of button clicking sometimes (this has improved)
- my staff report they do not find it intuitive to use
- the way the payment report screen handles refunds (however, if you know how it does, then it is easy to account for- just more button clicking)
- Use of Office Ally for clearinghouse, but bc of changes on the part of Office Ally not CounSol
- They don't have an app and I dislike the mobile view
- Not a monthly all clinician view calendar, but there is a weekly one, but it doesn't show openings, just booked appointments

Vorteile

Its ability to protect client data but allowing us to invoice, send claims, use telehealth, communicate electronically, and chat. Great for getting documents signed and completed. Great for creating new clients as the system is user friendly (outside of very small font).

Nachteile

It is made for one type of bill... outpatient therapy sessions (90832,90835, 90837). Things like, crisis, client contact, groups, case management, peer support specialists, and prescribers, are no billable due to the documents that are tied to invoices/ claims.

It also allows you to bill without regard as to whether the appointment actually happened or not. No need for notes or documents, just make an appointment and send in the bill.

The calendar is very clunky and hard to use.

The font is extremely small with no way to make it bigger.

There is no ability to do groups/ couples treatment unless everyone is piled up under the same webcam (so much for 6 feet).

It is very difficult to make appointments. There is no way to edit an appointment after it has been made either... it has to be canceled.

There is an overlord of your account who has to help you do most everything.

Vorteile

The invoice feature, the ease of calendar, birthday emails,

Nachteile

The intake measures aren't pulled into the initial intake note. This doesn't create a professional looking intake note like the other system I used. No ability to write a formal short note about a phone session, or missed sessions when you void the invoice you can't document it. Can't send attachments in an email via this site that I don't want to make available to all clients. The billing feature pages are very confusing and can be very overwhelming. The measures offered are limited and personally I don't want to have to input them and/or recreate them and it doesn't allow me to send specific measures to individual clients. It's like a one size fits all with this product.

Vorteile

most online schedulers for therapists make it very hard for clients to see all the available slots and choose one that is best for them. Some of the more expensive and highly regarded ones are the worst. Clients have to toggle back and forth and go through 4-10 pages to see which days have openings and what times. They need to write it all down on a piece of paper (!) to choose the optimal one. I was used to the ease of FullSlate (which I recomend if you don't need to be HIPAA compliant) so I carefully reviewed all options. Counsol offers my clients and new clients a monthly view. They can see that i have weds at 8 am and Fridays at 10 and at 3.... one click! This cuts down on me spending time talking to new clients only to discover they aren't free those times... It gets me clients who are decisive and it is me respecting their time. Counsol does much better than FullSlate at syncing with gmail, and it is full service (email, notes, billing, etc), and the customer service is the best I've ever had from a company.

Nachteile

I wish it offered a sign up list for cancellations for my clients. So for clients who want to see me, but don't have an appointment, that they can get notified if there is an opening.

Vorteile

My overall experience with Counsol.com has been positive, they have more features than any other management system I know, and I have tried several of them. There is flexibility to create your own forms, you can upload pdfs for your clients to support them in between sessions, they can use the journal feature and share with the therapist, and it is a user-friendly softwar, plus they have great support.

I also appreciate that they are always looking for user feedback to improve their service, and they are responsive to our recommendations. In addition, they share new features with us in their newsletter so that we are never lost. Overall, all other features are excellent, from the biopsychosocial both the short and long-form, treatment planner, and the new integrative feature of therascribe, that is a real plus. Lastly, creating a bill or invoice is also pretty easy. I deeply appreciate all of the hard work that goes on in continously improving this service, and the support they provide. I highly recommend Counsol.com.

Nachteile

The scheduling of appointments can be a little user-friendly, but then I learned the trick. I think having little videos on different features may help the user. The visual interface can be upgraded more modernized. I would not publicize this, but Therapynotes has a beautiful interface and a very easy-to-use scheduling system, but I prefer the flexibility of features provided by Counsol.com.
Such an amazing software, but the telemental health feature needed updating. I stopped using it in favor of Doxyme and Zoom.