4,8
Gesamtbewertung
Bewertungen

4,8
Gesamtbewertung
Bewertungen

Über FareHarbor

FareHarbor ist eine cloudbasierte Buchungslösung für Touren und Freizeitaktivitäten, mit der Reiseveranstaltungsunternehmen ihre täglichen Geschäftsabläufe verwalten können. Die Lösung bietet Online-Buchungsmanagement- und -Zahlungsportale und lässt sich in Nutzer-Websites integrieren. Das Tool ist für die Arbeit mit mobilen und Desktop-Geräten konzipiert. Mit FareHarbor können Kunden Touren und Veranstaltungen einsehen, Buchungen erstellen und Zahlungen einreichen. Das Nutzer-Dashboard bietet über eine einzige Schnittstelle einen Kalender, Buchungsdetails und Buchungsmanagement-Tools. Im Kalender können Reiseveranstaltungsunternehmen die Zahlungsdetails der Kunden für einzelne Aktivitäten und ausstehende Gebühren anzeigen. Buchungen können nach Aktivitätstyp gefiltert werden, sodass Nutzer sehen können, welche Aktivitäten und Touren am häufigsten gebucht werden. Nutzer können FareHarbor in bestehende Websites integrieren oder die Website-Erstellungsplattform des Unternehmens nutzen. Mithilfe von Berichterstattungsfunktionen können Nutzer Vorgänge, Buchungen und die Buchhaltung in Echtzeit verfolgen, und durch die Integration in PicThrive und TripAdvisor ihr Geschäft auch über andere Kanäle bewerben.
FareHarbor Software - 1
FareHarbor Software - 2
FareHarbor Software - 3
FareHarbor Software - 4
FareHarbor Software - 1 - Vorschau
FareHarbor Software - 2 - Vorschau
FareHarbor Software - 3 - Vorschau
FareHarbor Software - 4 - Vorschau

FareHarbor Preis

FareHarbor bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von FareHarbor ist ab 0,01 $/einmalig verfügbar.

Startpreis:
0,01 $/einmalig
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

Alternativen für FareHarbor

FareHarbor Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,7
Funktionalität
4,6
Bedienkomfort
4,6
Kundenbetreuung
4,9
5 von 1.107 Bewertungen Alle Bewertungen anzeigen
Kaitlin
Kaitlin
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 9.3.2018

From customer support to foolproof features, our experience with FareHarbor has been superb.

Vorteile

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

Nachteile

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.

On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.

Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.

Antwort von FareHarbor Holdings

Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!

Beantwortet am 19.3.2018
Verifizierter Rezensent
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
2
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 16.4.2020

Works for basic needs, but has gaps

Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.

Vorteile

Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant.

Nachteile

The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.

Antwort von FareHarbor Holdings

Hello - thank you for taking the time to write this honest review of your experience with FareHarbor.

It is great to know you've been able to take advantage of our features and customization.

Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources.

Beantwortet am 21.4.2020
Sandra
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
2
Kundenbetreuung
4

3
Bewertet am 15.11.2018

Over-promised and Under-performed compared to Other Top Booking Software

Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree.

I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.

Vorteile

The user experience for the guests who are booking seems good.

Nachteile

Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software.

Antwort von FareHarbor Holdings

Hi Sandra - Thank you for your honest feedback. Open and honest communication with our clients is very important to us and we deeply regret the experience that you had. Although you did not find FareHarbor to be the solution you were looking for, we would hate for you to leave with a bitter taste. If you have additional feedback you'd like to share please feel free to reach us at (855) 495-5551.
Otherwise, we wish you and the BK Adventure team continued success and hope for another opportunity to earn back your business.

Beantwortet am 7.2.2019
Teresa
  • Branche: Eventservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.3.2023

Well structered and efficient online booking management platforms

Due to the world wide partnerships it is a great and profitable Booking Software, offering a large range of Reports and management tools.

Vorteile

FareHarbor system helped us creating a website and due to their world wide partnerships, the system increased the number of bookings and consequently made our revenue grow, by letting customer browse our Tours and easily book online. Being free of charge for the company. Efficient checkout experience. It really offers excellent features for tour and activity operators.

Nachteile

Website designed in a very basic and unappealing way, considering that if it were improved it would guarantee an excellent and growing source of income for the company. The website handling is strict and not allowed. Poor training - only one session (viewable for a year) and in short videos. Difficulties in spoken communication with Support. Any time you want to change anything in your dashboard, from product to prices, you need to spend time emailing support and wait for a response.

In Betracht gezogene Alternativen

Rezdy

Warum FareHarbor gewählt wurde

Due to the above mentioned reasons.

Gründe für den Wechsel zu FareHarbor

Due to the world wide partnerships such as Booking.com and GetYourGuide
Kelly
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.3.2023

Fareharbor 2022/2023

Fareharbor have been great to deal with and the system easy to use

Vorteile

Easy to use, especially the app when out and about, bookings and payments are easy as are cancellations and refundsDashboard is easy to see availability Manifests are detailed and handyGreat customer Service from our accounts manager, help desk and the team is fast and efficient The reports and invoice are great

Nachteile

Waiver forms don't always show on printed out manifest which can lead to some double handling.

In Betracht gezogene Alternativen

Rezdy

Warum FareHarbor gewählt wurde

The Fareharbor sales person did a good job of the hard sell

Gründe für den Wechsel zu FareHarbor

The sales person was very persuasive and got me on board and I then in turn got the business owner on board and we signed up and no regrets since

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