--- description: Reviews zu RenewityRMA Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche RenewityRMA mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RenewityRMA | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Schadenmanagement Software](/directory/4761/claims-processing-software/software) > [RenewityRMA](/software/326110/renewityrma) # RenewityRMA Canonical: https://www.softwareadvice.de/software/326110/renewityrma Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/326110/renewityrma?page=2) > RenewityRMA ist eine RMA-Lösung (Return Merchandise Automation), die Unternehmen dabei hilft, Prozesse für das Retouren- und Servicemanagement über mehrere Standorte hinweg zu definieren und umzusetzen. Die Anwendung ermöglicht es dir, Felder für Prozesse in verschiedenen Formaten wie numerisch, Text, Drop-down, Datum und Look-up zu definieren und sie in logische Gruppen zu kategorisieren. Die Administration kann den Nutzern rollenbasierte Datenzugriffsberechtigungen erteilen, indem sie nutzerdefinierte Ansichten im Zusammenhang mit dem RMA-Prozess erstellen. > > Bewertung: **4.9/5** von 10 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 10 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 5.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Renewity Systems - **Region**: Kanata, Kanada - **Gegründet**: 2005 ## Gewerblicher Kontext - **Startpreis**: 69,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Deutschland, Irland, Kanada, Schweden, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Angebote / Schätzungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Ansprüche nachverfolgen - Aufgabenplanung - Außendienst Berichterstattung - Barcode / RFID - Befugnis-Nachverfolgung - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Chat / Messaging - Claims Adjuster Management ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support - Chat ## Category - [Schadenmanagement Software](https://www.softwareadvice.de/directory/4761/claims-processing-software/software) ## Ähnliche Kategorien - [Schadenmanagement Software](https://www.softwareadvice.de/directory/4761/claims-processing-software/software) - [Garantie Software](https://www.softwareadvice.de/directory/4674/warranty-management/software) - [Service Desk Software](https://www.softwareadvice.de/directory/4256/service-desk/software) - [Kundenservice Software](https://www.softwareadvice.de/directory/255/customer-service/software) - [Kundensupport Software](https://www.softwareadvice.de/directory/4658/customer-support/software) ## Alternativen 1. [Bitrix24](https://www.softwareadvice.de/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1754 reviews) 3. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3409 reviews) 5. [JIRA Service Management](https://www.softwareadvice.de/software/116349/jira-service-management) — 4.5/5 (763 reviews) ## Nutzerbewertungen ### "Service Flexibility" — 5.0/5 > **Bob** | *5. Februar 2019* | Medizinische Geräte | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world. > > **Nachteile**: We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free. > > My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed. ----- ### "Fast Forward your RMA Process" — 5.0/5 > **Lee** | *19. Februar 2019* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit. > > **Nachteile**: I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support. > > We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made. ----- ### "Great Product for the Money" — 4.0/5 > **Candace** | *19. Februar 2019* | Industrieautomation | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software. > > **Nachteile**: The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire. > > Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great\! ----- ### "Renewity Review" — 5.0/5 > **bill** | *20. Februar 2019* | Medizinische Geräte | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us. It is very organized and easy to use. > > **Nachteile**: Any issues I have had with frontlines, Renewity will make program changes for me, so I have no complaints > > I am the Frontlines Admin, and I work with Renewity allot. They call or email me right back, we will have conference calls to teach me about the software. They are always there when I need them. ----- ### "Renewity software used to treat tickets and RMA" — 5.0/5 > **Lubin** | *4. März 2019* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is possible to treat tickets and RMA with one system. Customers can organize the information according to their needs. No problems to access the cloud system in 5 years of use. Customer service answers are fast. > > **Nachteile**: There are no predesigned reports and graphics to assist managers and users of the system There is no graphics regarding KPI that allow to benchmark When custom modifications are requested the process may be improved. > > We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information. We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/326110/renewityrma?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/326110/renewityrma) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Strukturierte Daten