Über Kangaroo

Kangaroo ist eine cloudbasierte Loyalitäts- und Marketingmanagementplattform für Einzelhandelsunternehmen jeder Größe, die Mitgliederverwaltung, Unternehmensmitgliedschaften, Geschenkkarten, Treuemanagement und Analysen in einer Suite bietet. Das Loyalitätsmanagementprogramm von Kangaroo bietet Nutzern die Möglichkeit, Kunden basierend auf ihren Besuchen oder Ausgaben zu belohnen. Kunden können Prämienpunkte sammeln und einlösen, indem sie einen QR-Code aus der Kangaroo-App scannen. Nutzer können Kunden, die bestimmte Artikel kaufen, auch Punkte vergeben. Mit dem Loyalitätsmanagementprogramm von Kangaroo können Nutzer gezielte Kampagnen basierend auf Kunden-Tags wie Standort und monatlichen Ausgaben entwerfen. Die Lösung ermöglicht es Nutzern auch, Nachrichten an Kunden in der Nähe der Geschäfte je nach ihrem geografischen Standort zu senden. Mithilfe eines analytischen Dashboards zur Verfolgung wichtiger Kundenmetriken erhalten Nutzer ein Verständnis des Einkaufsverhaltens der Kunden und sind besser in der Lage, Entscheidungen in Bezug auf den Umgang mit Kunden zu treffen.
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Kangaroo Preis

Kangaroo bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Kangaroo ist ab 59,00 $/Monat verfügbar.

Startpreis:
59,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Nutzerbewertungen zu Kangaroo durchsuchen

167 von 167 Bewertungen
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Simon
Simon
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 5.10.2023

Great Loyalty Software for Hospitality Businesses

Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Vorteile

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Nachteile

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Antwort von Kangaroo Rewards

Hi Simon,

Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI.

Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at [email protected]

Beantwortet am 12.10.2023
Max
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.1.2025

The Sports Locker

Vorteile

How helpful and kind the employees are to us, especially [sensitive content hidden] our rep

Nachteile

The color customization is somewhat limited

tim
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 22.12.2019

good product

fairly good prdouct

Vorteile

nice simple product to use ...

nice to be able to provide customers with rewards ...

Nachteile

missing some features that another product had ...

need to be able to let people know when they have a discount ...

Antwort von Kangaroo Rewards

Hello Tim,
Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business.

Best Regards,
Team Kangaroo

Beantwortet am 7.1.2020
Nerice
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 25.11.2024

Rewards Done Right!

I highly recommend Kangaroo because the product does what it says it will do with staff that provide excellent customer service. My customers are thrilled that they are now earning rewards and redeeming points!

Vorteile

Stellar customer service with Product Experts that genuinely want to see clients have success with the product. I appreciate the set-up guidance and suggestions as well as the on-going follow up. I also like that I can offer bonus rewards or other rewards tiers very easily.

Nachteile

I am hoping to see a more streamlined sign up process for our customers and staff as we have to complete data entry in the Kangaroo platform as well as in Lightspeed. I would also like to see an auto pop-up in Lightspeed when a customer has reached a reward rather than having to click a button to check status.

In Betracht gezogene Alternativen

Lightspeed Retail

Gründe für den Wechsel zu Kangaroo

I needed a product that would track and offer rewards for both in-store and online sales.
Joseph
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.1.2025

Kangaroo is the best

Vorteile

Their professionalism and continuous support

Nachteile

Honestly everything is up to expectations

Garrett
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.12.2024

Great customer service

Great customer service any time we have questions.

Vorteile

Easy to use with in depth opportunities to speak to your customers.

Nachteile

Expensive even with holiday discount packages

Julian
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.12.2024

Great service

All positive things to say about the product and service

Vorteile

Lots of marketing options and analytics, plus great customer care.

Nachteile

No complaints so far, all good experiences.

John
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.1.2025

Start of a bright partnership

I started working with Kangaroo (Mario) to work on a rewards and communication program.
The process has been streamlined and efficient, the communication with the Kangaroo Team has been instantaneous.
Support has been phenomenal, the team is just amazing! Looking forward to a fruitful and bright future.

Vorteile

Ease of use, amazing tech support, straightforward operation.

Nachteile

Nothing of note to mention, small challenges along the way.

Layal
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.1.2025

Excellent service

Vorteile

The platform is very user friendly and it gives the business owner the flexibility to create targeted campaigns to the business needs

Nachteile

To push the clients to use our application amid the high competition that toters offer ( a lot of stores in one single application)

Matt
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.1.2025

Brilliant Product & Support

Excellent, great support and a happy customer

Vorteile

The product is great but working with [sensitive content hidden] has made the whole process really simple

Nachteile

I'd like to see a bit more self service training documents or video tutorials

Clarissa
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.5.2024

So far, so good!

Very pleasant team and the reps are very hands-on to walk you through every step.

Vorteile

I've really enjoyed working with the Kangaroo team. It's not your traditional loyalty program but they make it super easy to navigate and walk you through how to use all the features. Easy set up and very hands-on team. [sensitive content hidden] is great!

Nachteile

I think the user interface is not as intuitive as others but it doesn't make or break the switch. We're happy with the switch we made.

Amanda
  • Branche: Kosmetik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 18.10.2024

A Loyalty Program That Fits Our Needs

Our experience with Kangaroo Rewards has been overwhelmingly positive. It has added real value to our cosmetic dermatology clinic, making client engagement and loyalty management more efficient. The customer support is responsive, and the platform has consistently met our needs. We highly recommend it to any business looking for a comprehensive and reliable loyalty program.

Vorteile

Kangaroo Rewards makes it incredibly easy to manage our clients' loyalty points, handle points redemption and rewards seamlessly. The platform is very user-friendly, and our clients love the rewards system. It has been a great way to strengthen client relationships and encourage repeat visits.

Nachteile

Overall, the platform is excellent, but we feel there’s room for improvement in a few areas. More customization options for reporting would allow us to better analyze customer trends. Additionally, navigating the system to find specific information or resolve minor issues can sometimes be a bit cumbersome, though their responsive customer support quickly resolves any concerns. We’d also love to see more flexibility in customizing the website widget interface plugin to better align with our clinic’s branding.

Omar
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.8.2024

Great experience

Myy overall experience with the Kangaroo app has been fantastic. The user interface is intuitive and easy to navigate, making it simple to access all the features I need. The app consistently performs well, with quick load times and minimal glitches. I've found the customer support to be responsive and helpful whenever I've had questions. I highly recommend the Kangaroo app to anyone looking for a reliable and user-friendly platform.

Vorteile

I primarily use it on my website to offer reward points to my clients, and it's been a game-changer. The app is easy to integrate and makes managing customer loyalty simple and effective. My clients love the rewards system, and I've noticed an increase in engagement since implementing it. The user interface is intuitive, and the app performs smoothly.

Nachteile

Nothing Nothing Nothing Nothing Nothing Nothing

Tiffany
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.7.2024

You won't be disappointed!

After trying a few different reward programs, we can honestly say that Kangaroo is the most user friendly, bang for your buck program on the market. Customer service is top notch and always available during working hours.

Vorteile

Ease of use and extraordinary customer service. Being able to utilize our own devices. Personalization geared toward our organization.

Nachteile

There was truly nothing about Kangaroo that we did not like.

Aaron
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 16.5.2024

Great service overall, needs a little tweaking

I do love the sales and support team, really a top group of people and very helpful. I would personally like less options that work flawlessly over too many options that have some clunky things about them.

Vorteile

SMS messages for marketing and the Loyalty integration into Lightspeed has really helped keep our customers in one place for communication. Sales and Support is amazing. [sensitive content hidden] has helped me more times than I can count!

Nachteile

With the introduction of eCommerce and the ever changing technology involved to integrate etc, there are some improvements that Kangaroo can do to make this product change from good to great. I love the support staff, they all really are the best but on the back end, it seems like they cannot implement things fast enough and there are a lot of small user friendly type changes that need to be made.

Myles
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.6.2024

Kangaroo is Great!

Vorteile

The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.

Nachteile

It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with [sensitive content hidden] it became much clearer just how powerful the Kangaroo system could be.

curt
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.1.2024

muscle depot review

great service from the team all the time.never had a problem

Vorteile

a great way to connect with customers whenever i decide to run a special

Nachteile

can't say anything bad on this one,always a pleasure dealing with the team

vincent
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.8.2024

Kangaroo simple and affordable

Overall I would recommend it. It helps improve customer loyalty and its straightforward easy to use

Vorteile

User friendly interface cost effective and the customer support of the top three pros about Kangaroo

Nachteile

The only con I would have to say is that it has limited customization for small businesses.

bryce
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.12.2023

Perfect for Our Business

Excellent customer support, always there to help.

Vorteile

Customer service to work through customizing the out of box product.

Nachteile

A mistaken points bonus can't be undone by me of Kangaroo team.

Antwort von Kangaroo Rewards

Hi Bryce,
We appreciate you stating that Kangaroo is perfect for your business. This is a vote of confidence we don't take lightly or for granted!

We will reach out shortly regarding the Bonus Points issue to understand the use case and get it fixed for you.

We appreciate your business!

Beantwortet am 7.12.2023
David
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.10.2024

Highly Recommend for Loyalty App Experience

From the customer service to meetings with the technology specialists, Kangaroo's responsiveness and ability to work within the parameters of our mobile app have been nothing short of perfect.

Vorteile

Intuitive dashboard and backend, and responsive customer service

Nachteile

There is nothing particular that comes to mind

Cliff
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 25.9.2024

[sensitive content hidden] is the Best!

Overall, very good. While the system is not without its idiosyncrasies, Tech Support is very helpful in resolving any problems.

Vorteile

Working with tech support [sensitive content hidden] to resolve an issue. He was extremely professional and highly competent in resolving our problem in an expeditious manner. He even took the time to call and let us know the problem had been resolved.

Nachteile

At times, navigating the product to find information or resolve minor issues can be cumbersome.

Ramy
  • Branche: Sportartikel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.8.2024

Smooth Onboarding, Advanced Features, and Excellent Rewards

I recently joined the Kangaroo rewards, the process of getting started was very smooth and straightforward. The support team was so helpful, guiding me through every step and ensuring I understood all the benefits.

Vorteile

Advanced Features : point reward, tiers rewards , referal program and promotional reward, it has everything you need

Nachteile

Landing page for the rewards should be created in Kangarou dashboard system to set it up on our website.

Alexandra
  • Branche: Einzelhandel
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.6.2024

Easy Breezy Kangaroo

Great, and when there are any hiccups [sensitive content hidden] is our go to for immediate assistance. His willingness to help is unbeatable.

Vorteile

Its easily learnable platform and the customer assistance

Nachteile

A little difficult at first but then its easy to understand

Lindsay
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 11.6.2024

Excellent customer service in setup and deployment

Though it's a little complicated at first it seems to be a great platform for integrating with LightSpeed POS.

Vorteile

[sensitive content hidden] was amazing and helped expedite the launch of our white-label app in half the time it was supposed to take.

Nachteile

Setup is a little cumbersome and relies on the customer service rep to walk you through everything.

Joseph
  • Branche: Kosmetik
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.10.2023

Great product

The support team is amazing, specially [sensitive content hidden], he follows up with us on a frequent basis, just to check whether we need anything, plus very responsive when it comes to colleagues requests/concerns shared with him.The onboarding team was amazing as well, I still remember both of them [sensitive content hidden].

Vorteile

I honestly was amazed by the all in one marketing platform. The marketing team can run everything from this dashboard without having to leave it.

Nachteile

Nothing actually. I am happy that the team is open for suggestions, even the upper management as well. They never disappoint us in terms of new integrations we would like to have available.

David
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.10.2024

Best Loyalty Program hands down!

I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools.

Vorteile

Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.

Nachteile

There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.

Keira
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.5.2024

Switched to Kangaroo From Fivestars

We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Vorteile

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Nachteile

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Rebecca
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.9.2024

Kangaroo Rewards Review

My overall experience with Kangaroo has been great.

Vorteile

Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.

Nachteile

I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.

Aimee
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 15.5.2024

FiveStars to Kangaroo Transition

The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Vorteile

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Nachteile

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

Stephie
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.8.2024

Vivian O'Nay Review

We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.

Vorteile

Friendly, knowledgeable, and quick customer service

Nachteile

Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.

David
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.9.2024

Good work!

It has definitely more positive than negative.

Vorteile

I like the versatility of the software and the ability to tailor the rewards program to our company's needs.

Nachteile

intermittent freezing of the software, forcing us to reset or reload app.

Anthony
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 17.7.2024

A good value

Excellent, kangaroo has really made an impact

Vorteile

The customer support is second to none. Really on top of it.

Nachteile

I would like to see more a more dynamic integration with m POS and website. I want to have a real “live” customer base where both kangaroo and POS work two ways

Matthew
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 5.12.2023

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Vorteile

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Nachteile

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Antwort von Kangaroo Rewards

Hi Matthew,

Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients.

The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience.

Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps.

Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

Beantwortet am 7.12.2023
seyedpayam
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.2.2024

Exceptional Customer Support and Rewarding Loyalty Program

What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Vorteile

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Nachteile

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

Rob
  • Branche: Einzelhandel
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.8.2024

Very easy to integrate & great support

The learning curve hasn't been too difficult and where my managers or associates had questions, support was happy to arrange a demonstration/training. Our customers and employees are excited to have the program.

Vorteile

Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.

Nachteile

Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.

Stephanie
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.9.2024

Kangaroo Experience has been excellent

Overall its been great, its very easy to reach out and get technical help from their support team, and the live chat feature is also very helpful for resolving quick queries

Vorteile

I liked the easiness of use and great customer service

Nachteile

I think it needs more integrations like with Hubspot and a bit more personalization on the signup forms like dropdowns

In Betracht gezogene Alternativen

Referral Factory

Gründe für den Wechsel zu Kangaroo

White label app, API and it was more cutomizable
Scott
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.3.2024

Simple but effective and slick

We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.

Vorteile

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Nachteile

The ability to segment the customer per location and more filters to view customer lists.

Matt
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 15.8.2024

Kangaroo User - 2 mo.

Positive. There are things we still need to learn, but as we go along the support staff has been very helpful.

Vorteile

Kangaroo has a lot of features - some of which as new customers we are still scratching the surface on. The customer support as we began implementing the product has been great, especially with [sensitive content hidden].

Nachteile

It is expensive. However if the product delivers what we need, it will be worth it.

Logan
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.1.2024

A Pleasant and Seamless Experience with Kangaroo Rewards and Team

Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Vorteile

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Nachteile

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

Vanessa
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.9.2024

Super service profesional

Super service profesional, facilité de parler avec un conseiller et d'avoir des réponses à tous mes doutes

Vorteile

Conseils de professionnels pour améliorer le système de fidélité

Nachteile

J'aimerais disposer d'un système dans lequel c'est simple pour les clients de mon entreprise.

Steve
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 7.7.2024

Great Loyalty App and Exceptional Service!

Overall we are extremely happy with the app and service, from on-boarding to technical support - the service has been terrific.

Vorteile

We're continually impressed by Kangaroo's exceptional customer service. Every interaction with their support team has been not only helpful but also incredibly friendly and responsive. Any issue we have they're on top of it immediately and have a quick resolution. Their app is robust and we can tailor it to our specific needs.

Nachteile

No cons so far, the app performs well and support is excellent.

Sara
  • Branche: Tabak
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.8.2024

Akikis cigars review

Highly recommended. The platform is greatt

Vorteile

Great customer support [sensitive content hidden] and follow up!! Also the platform is very user friendly

Nachteile

I would have a little bit more flexibility in customizing some options to our branding.

Tayyaba
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.7.2024

Small Business Loyalty Program

Within a month, we have been able to see ourselves move towards our goals which include customer retention, customer engagement, higher purchase frequency, and order values.

Setting up reward programs can be a lengthy and stressful process, however, with Kangaroo, we were able to launch it within 15 days after the introductory meetings.

Vorteile

Firstly, I absolutely loved working with the Team. From the initial introductory meetings to the onboarding process, Kangaroo Team was on top of everything. Team was diligent, dedicated to providing us with all the functions necessary, and very efficient. Secondly the setup process was smooth and quick.

Nachteile

As a small business, this was a costly investment.

yahya
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.10.2024

Best Loyalty provider for Middle east

My over all experience with kangaroo is positive. Special thanks to [sensitive content hidden]. who is very supportive and quick in action

Vorteile

Quick Support
Native Support for Arabic Language
Features Availability
User friendliness

Nachteile

nothing to dislike. Pretty good experience so far

Don
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.1.2025

Reviewing Kangaroo

While our organization is new using Kangaroo, we have been very impressed with the responsiveness, availability and helpfulness of our Customer Support Rep. She is amazing!

Vorteile

We are very early in our engagement, so it is a bit difficult to fully know where this is going to land. However, we have been extremely impressed with the support/training we have received. Furthermore, the app seems to be very user friendly, so far. We are excited to initiate campaigns in the near future and are excited to partner with Kangaroo to help us reach our customers via the app.

Nachteile

I am not a programmer, so please take this comment with that in mind. From my perspective, I am thinking it could be helpful if there were some sort of "standard template" that guided you through the initial set-up to ensure you had all of the information in place to "burst onto the scene". It feels a bit like we have been starting in the middle, but I do have to acknowledge some of that is from our end, too. One suggestion - provide some documentation/FAQs so that I could look up steps or try answer questions on my own. Our rep is awesome and I know there are other contacts to reach, but a user guide would be very helpful, too.

James
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.8.2024

Kangaroo Rewards

So far so good, products are working well and we are looking to expand are use of kangaroo.

Vorteile

Ease and professionalism of support received from [sensitive content hidden].

Always available and helpful.

Nachteile

None as yet. Haven't had any negative experiences

Dean
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.8.2024

Need a loyalty program for Lightspeed Retail and Ecom? This is the best we found.

Excellent. One of the few standout companies we have dealt with in recent times.

Vorteile

Fast, efficient setup, questions answered promptly, support issues taken care of without having to contact multiple times.

Nachteile

I wish it was more affordable, but as the saying goes, you get what you pay for.

In Betracht gezogene Alternativen

Lightspeed Retail

Warum Kangaroo gewählt wurde

We evaluated a few options before making a decision. Kangaroo offered the most robust system we could find, but was not overwhelming for a person who was not familiar with setting up a loyalty program.

Zuvor genutzte Software

Lightspeed Retail

Gründe für den Wechsel zu Kangaroo

More robust and offered the features we needed.
Lisa
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
1
Kundenbetreuung
5

5
Bewertet am 28.6.2024

Great Client Support - and it is Needed!

I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.

Vorteile

The capabilities and features are very extensive

Nachteile

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.

Melissa
  • Branche: Konsumgüter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 11.10.2024

Trudon Loyalty Program review

Vorteile

Responsive customer service
Easy communication even with the time difference
Easy-to-navigate platform

Nachteile

Redemption creation is very time-consuming and long

Pamela
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.11.2023

Its great

Vorteile

Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.

Nachteile

No issues with Kangaroo Company; all good!

167 Bewertungen

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