--- description: Reviews zu SuperOps Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche SuperOps mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SuperOps | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/1888/it-asset-management/software) > [SuperOps](/software/323698/superops-ai) # SuperOps Canonical: https://www.softwareadvice.de/software/323698/superops-ai Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/323698/superops-ai?page=2) > SuperOps.ai basiert auf Automatisierung und ist eine PSA-RMM-Plattform (Professional Services Automation – Remote Monitoring and Management) für moderne MSPs (Managed Services Providers). Die Lösung ist mit Funktionen wie Asset-, Policy- und Patch-Management eine All-in-one-Plattform für MSPs. IT-Manager können damit auch die Projekte und Dokumente ihrer Kunden von einem einzigen Ort aus verwalten. > > Bewertung: **4.6/5** von 65 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 65 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SuperOps ## Gewerblicher Kontext - **Startpreis**: 79,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Andorra, Angola, Argentinien, Armenien, Aserbaidschan, Australien, Bahrain, Bangladesch, Belarus, Belgien, Benin, Bhutan, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien und 174 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Aufgabenmanagement - Automatische Patch-Implementierung - Berichterstattung und Statistik - CRM - Dashboard - Daten-Import / -Export - Dokumentation - Ereignisprotokolle - Fehlerbehebung - For the IT sector - Gerätemanagement - Hilfe Desk-Management - IT-Asset-Management - IT-Reporting - Korrektur-Management - Leistungskennzahlen - Netzwerküberwachung ## Integrationen (4 insgesamt) - ScreenConnect - Splashtop - TeamViewer ONE - Xero ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IT Asset Management Software](https://www.softwareadvice.de/directory/1888/it-asset-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.softwareadvice.de/directory/1888/it-asset-management/software) - [Fernwartungssoftware](https://www.softwareadvice.de/directory/4537/remote-support/software) - [IT-Dokumentationssoftware](https://www.softwareadvice.de/directory/4607/it-documentation/software) - [IT-Management-Software](https://www.softwareadvice.de/directory/4563/it-management/software) - [PSA-Software (Professional Services Automation)](https://www.softwareadvice.de/directory/4135/psa/software) ## Alternativen 1. [Cove Data Protection](https://www.softwareadvice.de/software/171880/solarwinds-backup) — 4.6/5 (375 reviews) 2. [N-central](https://www.softwareadvice.de/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 3. [N-sight RMM](https://www.softwareadvice.de/software/30397/solarwinds-remote) — 4.3/5 (203 reviews) 4. [IT Glue](https://www.softwareadvice.de/software/351312/it-glue) — 4.6/5 (342 reviews) 5. [NinjaOne](https://www.softwareadvice.de/software/349671/ninjarmm) — 4.7/5 (298 reviews) ## Nutzerbewertungen ### "Warning: May Cause Increased Productivity :)" — 5.0/5 > **Said** | *27. Juni 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I tested 15 RMM/PSA platforms, so you don’t have to. Most of them felt like mismatched puzzle pieces duct taped together. Then came SuperOps, the first platform that actually gets what a unified solution should be. It’s like someone finally read an MSP’s mind and built something modern, smooth, and not held together by old era ticketing systems. (Looking at you, Atera and Syncro.) SuperOps’ ticketing feels like it was designed this decade. Everything talks to each other, nothing fights back, and our workflow isn’t crying in a corner anymore. We’re actually enjoying our tools now, which feels weird, but in a good way. > > **Nachteile**: The invoicing module in SuperOps is somewhat limited. One key feature that's currently missing is the ability to summarize hours spent per client or project directly on the invoice, which is important for clear and professional billing. The good news? The SuperOps team knows this and is already working on it. Fingers crossed it drops soon. > > Excellent. Support is fast and on point. New features they add every month, really do help our team to do our job better. Example: they recently added a Knowledge Base, and somehow built it exactly the way we needed. Sure, other tools had KBs forever, but SuperOps brought it to the party with AI baked in. Every article gets an AI-generated summary, which is both cool and practical. ----- ### "It's well worth the cost for everything it offers." — 4.0/5 > **Cristo** | *28. Juni 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It's pricing seems reasonable and no contract. When it comes to the agreement it is very transparent. It is expensive if you have a very low number of agents but if you do have over 100 agents then the price is very reasonable. If you pay per agent, then you are stuck with a minimum amount and with a contract. > > **Nachteile**: It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible. There are other features that can use some improvement, but they have the option to request these features or upgrades and they seem to work on it, just not fast enough it feels. Example, you can send invoice one time but there is no reminder invoice template to remind the client their invoice is due or late. Ai for me still seems a bit useless at the time of reviewing this. I want it to perform certain tasks like create scripts or perform certain functions based on a ticket not only reword the tickets verbiage which looks like a robot wrote it. There is no tone and usually doesn't provide accurate information. > > Overall, the experience has been pleasant where support have been able to correct any issues or questions no matter the time, I chat with someone or submit a ticket which is great to have since we don't all work during business hours. ----- ### "Worst Service & Support – Stay Away\!" — 1.0/5 > **Mauricio** | *17. März 2025* | Informationsdienst | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Absolutely nothing at all, it's just a toy company full of kids who know nothing about real business and how their bad decisions affect business. > > **Nachteile**: Unstable and lack of features, really bad support, completely useless service > > If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses. We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses. The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke. We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs\! ----- ### "Imperfect like everyone else, but solid for MRR-Heave MSPs" — 4.0/5 > **David** | *27. Juni 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It's unified, which is where I came from. It has many features that we use, and the number one reason is that I could do ACH with Stripe. My former platform never allowed that, they force you into Worldpay. It also has a fairly updated, while quirky, interface. > > **Nachteile**: I don't love the chat-only support model. It can be fairly asynchronous, meaning if we don't fix the issue on chat, it might be a few days before we fix it or it might even fall by the wayside. The AI component is a bit overhyped, and that we have to pay extra for AI credits isn't great. I also don't like that I can't have a license for my Business Administrator that is just PSA. > > Overall it has been good. If you are savvy in systems, and not afraid of live chat support (AI first, however) or clearing browser cookies, SuperOps is a solid choice. It has also trained me to be better at business than I was on the old platform. ----- ### "Wolf Pack IT & SuperOps.AI" — 5.0/5 > **Deepa** | *6. Mai 2025* | Informationsdienst | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to use and navigate. Is fast and efficient. Support is fantastic. Branded with our logos \& colours. Great pricing. > > **Nachteile**: Since our onboarding we have not seen any cons in our day to day use of the product. Just works as described. > > From initial conversations to onboarding was amazing. AM was great and support is fantastic. Any problems, can raise a query via the live chat and go from there. Since moving over, has been great. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/323698/superops-ai?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/323698/superops-ai) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Strukturierte Daten