Acronis Cyber Protect Cloud

Vorteile

Acronis cloud backup is so easy. The interface is clean and easy to use and we love that it is a subscription. We are able to pay for exactly what we need.

Nachteile

It can be a bit cost prohibitive but all in all it is still worth it.

Vorteile

What I like most is that the backups can be saved almost anywhere. If I have a large dataset, I can opt for physical data shipping so I can create the first job on a local NAS, ship to Acronis, and then incremental jobs will go over my pipe after that. It works flawlessly every time.

Nachteile

What I like least is that I cannot go and fix some errors myself. I like to be hands on but due to the nature of Acronis BC, it can be difficult to find where the error may be originating from. That being said, Acronis support is amazing and more than happy to review my system logs to help me out.

Vorteile

The user interface has improved the most. Easy to handle and clean designed, you will find what you are looking for.

Nachteile

Together with the Hyper-V agent you always need some further "local" agents for Exchange or SQL. With this agents instlled the VM shows up twice (one from the local agent and one from Hyper-V agent). This confuses the user and it get worse when it comes to agent updates - there the one machine can show the actual version wehre the other remains on the pervious build. Mac agent still causes more problems than the Windows versions. When comes the XenServer integration as we have them for Hyper-V and Vmware??? I miss a link between the Alerts with the error logs and the support article in the Acronis knowledge base.

Vorteile

Agent deployments and updates are very straightforward, and the backup policy has just the right amount of configurable options without being overwhelming or confusing.

Nachteile

The API methods available are primarily focused on tenant/customer entity management vs. management of the actual backup policies and agents. This is on Acronis' road map however, and they've been making steady improvements since we began using the product.

Vorteile

It came with my package. I never had it find a problem, but then again that could be because it works.

Nachteile

Never felt 100% assured that it was doing its job.

Vorteile

There are so many features, from ransomware active protection, to cloud disaster recovery, to even including a notary service using blockchain tech. Plus, features are being added continuously..

Nachteile

Support from Acronis themselves is hard to come by, so you'll need a local IT service provider that's been trained and is familiar with the product and it's features.

Vorteile

Easy integration with LabTech. Also, Agents can easily install on all OS out there. Console is clear to follow through the backup progress.

Nachteile

Waiting for updates... I really want the Office 365 email backup fixed asap. Waiting for direct backup between Acronis and Office 365 than using agent on the server.

Vorteile

The UI is fairly easy to navigate. Pricing decent, and it's nice to be able to back up multiple devices sharing one quota.

Nachteile

Support was better before the company was bought out, now we get to a call center and only get someone knowledgeable after our issue is escalated which wastes a lot of time.

Vorteile

Acronis interface is user friendly, the interface connected to the servers with no issues, schedule and restore functionality is easy to use.

Nachteile

The interface can be slow if ran in the middle of the day. Have found that running the backup during off times helps to resolve issue.

Vorteile

Acronis Cloud Backup product is: Robust, reliable, efficient, and has a comprehensive easy to use interface.

Nachteile

Acronis Cloud Backup product and respective licenses are expensive, if compared to other online backup products

Vorteile

The complete featurelist is great, it's not a backup tool anymore! It's a complete solution and works fine. The endpoint protection is also a good add on. Backup and DR works also fine and very easy!

Nachteile

Nothing, also still happy with this software

Vorteile

Multi-platform!

Very flexible in the types of backups (full, incremental, differential), the retention policies, the storage destinations, etc.

Nachteile

While it is able to restore to a virtual machine, this is something you'll want to try ahead of any need for it. There's a bit of prep work to do to get a VM restore to work.

In Betracht gezogene Alternativen

Vorteile

I like that I don't have to think about my backups being done. I used to have to manually back up to a hard drive then I moved to a more automated system but still had to baby sit it. With Acronis I don't have to do anything unless I get an email saying there is some sort of problem. I have Acronis managing my onsite as well as offsite backups and I love knowing that my critical data is safe.

Nachteile

Sometimes the error messages I receive from a failed backup are a little confusing/unclear. There will be times when a backup runs for several hours and then I get an email saying there was not enough free space on my local backup machine. Couldn't it have predicted that ahead of time by simply running a size query for the target backup as well as the source?

Vorteile

The software does exactly what it was made for and fairly straightforward to use. Recovery is very quick and seamless.

Nachteile

Not necessarily the software, but the support is almost non-existent. We put in tickets and it takes days to get responses. Probably the worst customer service we've ever experienced. As a business partner, you think you would get back to them in a timely manner when they are having issues with the backups not working a little faster than within 4 to 5 DAYS!

Vorteile

Buoni i tempi per l'invio dell'immagine del disco nel cloud

Nachteile

La velocità lascia davvero parecchio a desiderare

In Betracht gezogene Alternativen

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Vorteile

I have Fiber internet now and the upload of data to the cloud backup service is super quick and reliable. Restoring a backup was super helpful recently even though I had only lost a single file.

Nachteile

Internet access is required and your backup and restore speeds are entirely dependent on the WAN network.

Vorteile

the unattended features offered, including the cloud backup storage and regular scheduling, make backups only a secondary concern

Nachteile

the recovery process can often be slow , and a download may take more time than we would like for emergency situations

Vorteile

Ease of deployment and versatility. We can set it to backup anywhere or multiple locations very quickly. We love the fact that its cost is based on space used and not how many agents there are. We have some clients that have very little data but lots of agents, so this works perfectly

Nachteile

Our customer Support ([email protected]) does NOT get back to us even days later. We need keep reaching out to get anything answered and support is highly unresponsive.

Vorteile

Easy to install.
Easy to perform recovery.
Works with older Apple OS.
Allows for central management which is key for MSP Providers.

Nachteile

Website is slow and needs to be more user friendly.
Integration with Connectwise Automate needs work.
Needs update to work with new Apple OS.

Vorteile

Easy Backups, Easy to administer console, friendly web interface, personalizabe, ready to use, simple update agents

Nachteile

Maybe, a easy way to view de backups Jobs, that there were more agents for different platforms and applications

Vorteile

Makes backups at a reasonable price. Works with a variety of operating systems and offers a single dashboard for review.

Nachteile

Can't back up files as they are used. Can't get integration working with ConnectWise. Support is awful, we have a ticket that has been escalated and each step takes a week to get a response. About 4 weeks since starting the support ticket and still no answer.

Vorteile

The ease of use from downloading and installation of the product and the price was exceptional

Nachteile

I have not had anything that causes me to have a negative or least liked item

Vorteile

It is cross-platform. You can install it on many different OS's, even outdated and unsupported versions of Windows. It is great for environments with diverse makeups.

Nachteile

It is buggy and not 100% reliable. The site goes down or becomes degraded for various issues regularly and it seems like there are issues with the US2 data center a lot.

Vorteile

The ease of setting up a new job. A few clicks, and both local and cloud backups can be provisioned.

Nachteile

The difficulty of resolving issues if things don't work automatically. If changing the VSS provider doesn't work, then you are at the mercy of Ingram Micro's tech support, and they just relay issues back to Acronis and waste time.

Vorteile

Ease of setup and configuration is a huge plus. Being able to configure different jobs with bandwidth throttling is also a huge positive. Love the integration with Connectwise Automate.

Nachteile

At times getting notifications that a job has succeeded only to log in and discover there are actually failures. May not necessarily be a flaw with the software, but a location/configuration one.

Vorteile

Able to backup different OS on different platform. Agent-less backup with VMware and hyper-V.
All in one solution for backup, EDR, Microsoft 365 backup, Google Workspace backup, ticketing
Easy to contact support as MSP

Nachteile

Backup estimation time is always inaccurate. Agent based backup all other platforms except for VMware and hyper-V.
Difficulty when restoring backups stored in the Acronis Appliance.
Very costly if storing backups in Acronis Cloud
Can be confusing when integrating Acronis EDR and Windows Defender

Vorteile

It is easy to setup and use, easy to implment and easy to manage multiple tenants.

Nachteile

When the backups don't work or have an error you don't always get notifications which is not good at all!

Vorteile

We use the Cloud Backup. It has a good management console, great variety of data centers to store the backup, helpful sales staff and does the job - except for the issues raised. The initial setup was supported by a technical consultant, which was helpful. However, raising our issues with them did not help on the long run.

Nachteile

Excessive data growth, far above expectation for incremental backup; for Google Workspace Cloud to Cloud backup specifically; for Linux backups a little lesser degree, but still not explainable. Acronis claimed there was an issue but never resolved it, nor provided suggestions on how to re-configure the backup for better results.
The management console is technically driven, so expect some minutes to learn their different configuration options or recovery process. Expect having to read the manual in detail when evaluating Acronis, as the details how the backup is performed seems to be part of our issue.

Vorteile

I like the Ease of use and reliability.

Nachteile

The dashboard takes a while to load sometimes

Vorteile

Great tool to backup , manage and protect endpoints

Nachteile

Limited support to Mac OS devices , Provisioning Mac devices is also tricky

Vorteile

Since the operation during backup is relatively light, the resource utilization rate during backup does not increase much, even on low-specification servers. Easy-to-install agents. Easy to understand user interface. Many functions help to secure your data.

Nachteile

Email notifications are sent after the backup, but the email notifications do not arrive if the server fails. It would be nice if the cloud side could send a problem notification email if the backup were not done on the scheduled date and time. Reasonably priced and easy to operate.

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Warum Acronis Cyber Protect Cloud gewählt wurde

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Vorteile

When the back up works, it works well. Support is helpful the one time I needed assistance.

Nachteile

Initial set up of the back up plans and creating a new client can get confusing. Sometimes the back up error messages are vague.

Vorteile

Ransomware ProtectionVariety of Workloads supported

Nachteile

There is hardly any feature to dislike. This solution is way ahead of its' competitors.

Vorteile

The program backup with Full Backup, Chain Backup, Differential Backup, and Incremental Backup.You can choose which files and/or folders.

Nachteile

We use this program for laptops to backup on NAS, but the program loses connection to backup location if the laptop is outside of the office for too long (usually a month or so).In that case, we (support team) need to talk to the user to set the Acronis setting again...

Vorteile

The solution used to be great but over the last year or two the service has got steadily worse.

Nachteile

We were using the service to backup servers, Microsoft 365 and desktop machines. The Acronis agent made two virtual servers unable to boot. The support was non existent and we spent a week diagnosing and working out the cause was the agent software. In this time we also tried to restore one of the servers but this also failed so we have moved away from Acronis as the solution can't be relied on in an emergency.It takes days for the support team to respond to tickets and when you have a server down as a result of their product this is not acceptable. They never solved the issue with the agent, didn't even get close in the 2+ weeks of back and forth with the support team which amounted to 4 or 5 responses in that time.

Vorteile

Acronis Backup Cloud is straight-forward to install and setup on your computer, then runs quietly in the background, and includes robust ransomware detection. It also has a cloud-based management console which allows you to manage and restore from your web browser. There are some great plans for those of us who want to use it on multiple computers. I also called their support to handle a minor issue, and they got it resolved very quickly for me.

Nachteile

The only thing that I wish was better, is using the web-based management console to mange backups that from multiple computers. It seems like it groups all of the files together in a mass, single directly, and I'd like to see this be able to be separated by computer name, etc.

Vorteile

All in one complex solution, that combines multiple solutions with one centralized console

Nachteile

Cannot find any cons about this solution :)

Vorteile

Acronis has always been an industry standard with imaging and ease of use. I have been using a version of the product since 2005! Software has a small footprint, easy to install, easy to use, and it just works.

Nachteile

Pricing over the years has varied, and when the Acronis Cloud product first came out, it was unlimited storage, and the following year, it was discontinued and storage costs drove the pricing. I get it about storage, but also dislike the fact that I have to maintain the software, storage, files ect versus the set-it-and-forget-it capability I had gotten used to.

Vorteile

Acronis delivers backup and disaster recovery services that span from simple local backups, to encrypted, virtualizable backups both locally and to the cloud. Support is very good. Acronis comes out with new disaster recovery solutions that are affordable for our clients fairly regularly. Backup and disaster recovery, through Acronis, has driven quite a bit of growth over the past several years.

Nachteile

The website requires a lot of clicks, but over time I've seen vast improvements to the web portal.

Vorteile

Easy to deployment and use with server for backup and recovery purposes

Nachteile

Internet bandwidth uses for backup over cloud

Vorteile

The software works very well. It protects our companies and clients data. Easy to restore data from local or through the internet with boot media. Easy to install the backup client and setup reoccurring backup schedules. The data backed up is always complete and not corrupted. Would recommend the software to anyone!

Nachteile

The web portal interface needs a little tweaking. For example, to increase or decrease the storage space available to a user, you have to change it in 2 spots, not just one. So, if you don't do it in both, the size with remain as it is. Also, the interface locks up and stops responding at times. For the value the software offers, I will deal with the cons!

Vorteile

The ease of use to add clients and install agents

Nachteile

If you use it from distribution and not directly, reaching support is a bit challenging

Vorteile

Acronis has been easy to configure and reliable for offsite backup solution. The ability to integrate with RMM solutions has been greatly beneficial for our company and the companies we support. The reliability of the offsite backups, ease of restoration, and consistency of backups make this product one of the top on our list.

Nachteile

Could use a little more direct customer support. Perhaps additional methods of initial seeding, but otherwise the product is pretty solid.

Vorteile

You can easily tailor it to exactly your specific needs, and adjust those over time without having to remake the entire backup plan.

Nachteile

The latest update made the management interface a lot slower to load and to navigate. While it's clean and logical where things are located, it's just slower than it used to be, and requires drilling down through multiple layers, adding loading after loading. This occurs on all computers within our office and at my home office, and here we're getting 359.9 down and 73.1 up, so I really can't imagine it's an issue on my end. Hopefully this is fixed in a future update of the management portal.

Vorteile

The interface is unfussy and easy to install on clients. Offers lots of flexibility in backup schedules and destinations. The restore process is very simple and effective.

Nachteile

Can be pricey depending on circumstances.

Vorteile

It helps use to provide additional layer of data security and data loss prevention to our current Google Workspace environment. It is also very easy to deploy to end user clients to store encrypted backups of systems in the cloud. Support is fast and very dedicated to help you find a solution or suggest it to the dev team for implementation.

Nachteile

Nothing negative to say really, easy to implement and fast and dedicated customer support.

Vorteile

Acronis Cyber Backup Cloud allows us to keep all critical systems backed up and protected. The cloud backup feature allows backups to complete anywhere without the need to worry about physical drive connections.

Nachteile

Depending on Internet connection speed, backups can take a long time or not complete at all. Be sure all users have sufficient Internet connections.

Vorteile

Easy to setup and use.
The administrative interface is intuitive and did not require significant admin training.
Backup have been fast and reliable.

Nachteile

There were differences between the cloud and on-prem software options.
We did not find the cloud option would scale to our larger offices.

Vorteile

Basic functions are easy to use. If all you want to do is basic Backup its usable. The webinterface is easy to learn as long as its working that day.

Nachteile

Software constantly has bugs and Acronis likes to implement new features that aren't ready. They often remove features and then tell us to "program" our own solution around it. As an MSP serving many customers, its not worth the trouble. When we had a critical restore that would not restore and we were told it was a "bug". A bug that means you can't restore is a deal breaker for a backup solution.

Vorteile

Capability of restoring is on a next level, does not matter what it is Acronis can restore it in the event of a disaster. The ease of use when setting up is also a big plus as it is a few click and you are up and running backups.

Nachteile

There is no Acronis data center in South Africa, also no local support. Apart from that there is no cons to using the product it just works and does what I expect it to do. I would just recommend a stronger presence in South Africa as it is a big draw back.