Ovatu

Vorteile

Easy to use booking facility.
Automated reminders reduce number of missed appointments.
Integration with website and Facebook page.
Ability to send group emails to different customers depending on demographic or tags.

Nachteile

Bit tricky to set up (although their support is very good if you get stuck).
Must be well maintained and kept up to date or can get a bit messy.
Card payment system integration could be improved.

Vorteile

Ovatu has been a huge gamechanger for our business. We no longer have to spend time out of hours managing our diaries via pen and paper. The system puts booking appointments into the hands of the client. Its an absolute joy to see the alerts pop up on my phone or tablet showing a new booking. I even get clients booking in the early hours.

Nachteile

The only thing i can see missing from the system is the ability to request a deposit on the overall amount not just individual treatments. For example, if we have set a required deposit amount of £30 for high value treatments, a clients can book multiple lesser value treatments that total more than £30 but the system doesnt request a deposit. We have to then ask the client to bank transfer a deposit which sometimes for new clients can be awkward.

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Vorteile

Customer service excellent [sensitive content hidden] helped me add further payment options

Nachteile

Nothing i dislike i initally found it hard to navigate but have no issues currently

Vorteile

Every feature you have screws up something else when it's implemented; if it doesn't work all together, it's USELESS! It makes no sense that adding resources , having multiple locations, adding an employee, or disabling a location disables the calendar from showing availability from the schedule, yet ALL of these things has screwed up my booking several times. It takes way too long to do ANYTHING on here, and after al the time spent, you have to go back and undo everything because it messed up something else. When creating a voucher simply clicking on all services or undoing the check on all services should be optional, but it is NOT, and that is ridiculous.
Don't even get me started on your "support" staff, they are RUDE and disrespectful; not ONE time in the MANY times I've had to reach out, has anyone ever accepted responsibility for the way this software works (or should I say does NOT work), they instead blame me for not doing something right like I work for this damn company and know the intricacies of your system. NOTHING is as simple as the instructions. I have NEVER had to contact service on a software system, and I can't even count how many times I have to contact Ovatu support, and I hate it. You have what seems to be awesome features, but if they don't work what's the point?

Nachteile

It's unstable, inconsistent, and not user friendly...and support staff is terrible.

Vorteile

I have recommended this to every single person I know in the industry. I have helped to set it up for 14 other beauticians just because I am such an advocate for the app! Not to be dramatic but it really is life-changing!
The online booking makes it so much easier for both clients and myself; no going back and forth with messages. The reminders and online payments help to massively reduce no-shows, and the online card capture means that even when someone does no-show I can charge their card! I love that I can have all of my policies written in black and white and the client has to tick to agree. The forms are also a lifesaver; I have set the app to automatically email clients a form so that I have all info and it is stored securely. The reports are amazing as I can see exactly how much I'm earning, whether it was paid card or cash, I can see my most popular treatments and how much I earn from them. I could go on and on all day, I don't think there's anything that the app doesn't do.

Nachteile

The only minor things are that you cant do service add ons, eg if someone books their nails it would be helpful to have an option to add on nail art without ut being a whole separate treatment. Also the mobile app rota isnt very aesthetically pleasing in my opinion.

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Vorteile

The simplicity of the set-up, online booking and ease of access for my clientele is fab!!
Customer Service is second to none. Team are friendly and very patient especially when someone like myself calls in - tech shy and unsure.
HELP GUIDE - WOW! now this is a great addition to the Ovatu Manager and set up, its easy to understand and the step by step instructions make it less of a task to take on yourself. The Help Guide will be useful throughout my time with Ovatu.
My clients are now taking control of their own booking rather than me doing everything for them.
Ovatu has given me time back with my family that I wasnt getting befere alongside time that was unpaid too. I just wish I done this sooner!!

Nachteile

I wouldnt say improve to be honest, i'd maybe say consider including:
*Stock / Product spenditure : this way my invoice costs are recorded to tell me if im running at a loss or profit.

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Vorteile

I love the fact that no sooner do I think I wish I could ..... that I get an update saying the exact thing I was thinking about is now available! Ovatu is very client aware, it is looking for the solution just as you have identified the issue - and on the rate times I need help other than online ( generally me being dim) the customer service is the absolute best. Really glad I moved from Schedul to Ovatu best decision.

Nachteile

I am yet to find something I don’t like.

Vorteile

After a year of having different booking systems that don't have every feature i am after , I stubbled across this. OMG finally a system has been creatwd that does everything im after. SO HAPPY!

Nachteile

Eventually i would like to be able to integrate with xero. However this is not so important at the moment considering all the other benifys and features.

Vorteile

The best customer service you could ask for, they get back to really quick always lovely and helpful they will always send a personal reply to help not a generic answer.
Ovatu is the best booking system I’ve used, it’s easy to find your way round, once I’d asked the ovatu team for help on what I didn’t understand it was pretty much plain sailing.

Nachteile

To be honest not a lot of cons for me, the only con is I may not understand something so maybe add a info about what things mean to make it a bit easier in places.

Vorteile

Ease of use and knowing that everything was backed up

Nachteile

Nothing it’s all good and I kept it running for longer than required just in case I changed my mind.

Vorteile

Working with Ovatu has made my job so much easier. I have multiple employees some renters some commission this makes it easy to see what employee I need to keep track of. Keeping track of daily money and product sales is very easy and helps me with taxes and book keeping. My clients love the online booking option and use it all the time. I travel for large parties and can take the program with me any where. Being able to see schedules right from my phone lets me see my books are full and money is coming in when I’m not in the shop. The price is amazing other booking products cost hundreds of dollars. Every time we need to add an employee the process is very quick and easy for them to learn. I’m so glad I found Ovatu.

Nachteile

I would like to be able to print receipts

Vorteile

The online booking is a great feature and ever growing area of our business. Very customer friendly and integrates well in the system. It's more simpler than other systems to use, streamlined to suit rather than having features that aren't really relevant or will increase bottom line value. Having sms reminder cost built into the pricing structure reveals more of what the actual costs of using are rather than having continual add on cost to the service. Reports again are streamlined as to what is relevant but able to be adapted to in more depth accounting and business summary. The new quick sale and re-book feature works well

Nachteile

The appointment diary view is a bit small on my browser view but is better on a larger screen so not really a problem. Booking and changing breaks in the appointment diary is a bit of a faf admittedly but just probably more so because of changing from another system which in this area was easier but did not include so many of the better features of Ovatu. Bar-code scanning with a bar-code scanner would be better for me from using in a browser but realise many use the apple app of which I don't use apple.

Vorteile

Fully customizable, easy to add services, tons of automated marketing, and the ability to send SMS messages. My guests rave about the ease of use for online booking integration, and I recommend the platform consistently. My contractors can view their schedules over a wide range of mobile devices and tablets, and have no syncing issues. Well done, Ovatu.

Nachteile

*So far* inability to integrate with Square. I prefer it to Stripe, which does the job in the intervening period, and I've been advised that Square may be in the works. Also, no customer service phone number / a significant (up to a day or more) delay in getting answers for issues when working through Facebook messenger. Thankfully, help isn't really needed much because it's such a stable, easy platform.

Vorteile

I love the simplicity of uploading, changing, tweaking my salon services. It's pretty self explanatory but, I have used the customer service call line a few times and always rectified my issue with tricky complicated (to me as I'm not tech savvy!) Problems and it's never an issue.
My staff can also use the software with ease and my customers regularly tell me what a great addition online booking is with ovatu- life can be hectic but thanks to ovatu you can book with ease 24/7. It takes some of the stress out of running my busy salon

Nachteile

If you could see your daily revenue on a mobile device- iPhone -then it would be perfect. As I generally chop and change between my iPad where you can see the revenue at the top right of the screen

Vorteile

Allows me to run my driving school business with ease. Just enter the booking on the flexible calendar then Appointments are taken care of with customer reminders and confirmations, which virtually brings cancellations down to zero.
Customers can even book or reschedule online. Taking payments is easy too.

Nachteile

Nothing to dislike about this product.

Vorteile

I love the booking, invoice & recording of customer payments systems. Ovatu are quick to respond to emails, always giving great step by step instructions. The help function has excellent tutorial videos that are easy to follow, making use of their system easy.

Nachteile

i am happy with most features that this product offers. Recording the customers bookings requires going into the schedule clicking checkin in and then change of screen into customers invoice to add the sale, I understand the first sale to raise an invoice can be done with create a sale, butt if I wish to add to this invoice I need to go into the sales invoice. This process can be a little clunky.

Vorteile

I have personalised the app for my Beauty Salon, allowing for all therapists, treatments, time allocation and costs to be added, making business run smoother! Clients all receive automatic appointment booking confirmations, reminders and any changes made to date or time, via email and/or text which saves a lot of manual time. Has made my "no" shows" a thing of the past! Ovstu is really easy to add new data and information as needed, very user friendly! Ovatu is really efficient and does everything I need it to.

Vorteile

It's easy to use and it is dependable. Anytime I've ever had a question or needed support, their people have been VERY responsive. Last year at tax time I had spent hours on something that I messed up, and their IT people were able to fix my problem within a couple of hours. I was so incredibly relieved. Shortly after, there was a small change in the software that made it easier to not make the mistake I was making. They truly care about improving the software and want to help you succeed!

Vorteile

I really like how attentive the support team are. The system works really well, simple to use and navigate but when you dig deeper, there are so many more uses for the system, like reporting, tracking sale etc. You can use it simply as a diary or a way to run your whole business.

Nachteile

The only issue we ever have is if staff don't sync their phones and the bookings don't show on everyone's phones or iPads. This is completely user error so cannot be blamed on the system!

Vorteile

Ovatu is easy to use for both staff and owners. The POS is brilliant but it's the functionality for me as an owner that I love. I can track staff performance, income, stock levels and so much more.

Booking reminders are brilliant and so necessary. It has saved my business truck loads of money as it helps reduce those dreaded "no-shows".

Nachteile

I find occasionally the software can be a little "laggy" at times but this is usually resolved with regular updates.

Vorteile

I tried nearly 9 different software programs before finding Ovatu. In the 7 years I have used Ovatu, I have not had an issue, a lost appointment, or a crash. I recommend this software to everyone I can.

Nachteile

I have not had an issue that I have come across yet.

Vorteile

Easy to use & always evolving. Love that you can use it if your offline. Is o e of the best I have trailed and used.

Nachteile

Can't think of any. Perhaps more couloir options for treatment categories? Would like option to use themes in the background and Birthday pop ups & loyalty points per price views on client booking on the description so you can see it as soon as you open in the mornings & we don't miss them.

Vorteile

Software integration on all popular devices-we can access and edit our appointments/client details at ease anywhere in the world.

Vorteile

The reminder SMSs that get sent to the customers.
Adding services & customers is very easy.
Once I found out "secret" steps on how to use or find some of the functions then my previous frustrations were dissolved.
Great support!

Nachteile

Creating Sales: There are definitely more user-friendly changes that I would suggest to be made. We've had to adapt to make it work for us.

Vorteile

online booking is fantastic. It has changed my business. The mobile and ipad app is fantastic. All my staff can log in and see their roster and bookings which makes life easy for everyone.

Nachteile

Sometimes the flexibility of the online booking rules in the background is a bit limited. It would be good to be able to set up personalised reporting functionalities.

Vorteile

I like how I have been able to build the system to suit my business needs it’s not a case if one software suits all.

Nachteile

I would like to be able to customise the book now platform more and I don’t like how you get charged 5 credits for a txt message.

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Vorteile

I absolutely love how all of my most used items are contained in one place! Extremely flexible schedule, invoicing, appointment reminders, client reviews, online scheduling - it's fantastic. I spent so much less time going back-and-forth for scheduling with most of my clients because they can very easily add themselves to my schedule through my website. I can open up the Ovatu app on my smart phone and easily check my schedule for updates. Fantastic! I recommend Ovatu to everyone and couldn't be happier with customer service as they are always polite and prompt returning my questions.

Nachteile

There are only 2 areas in which I think Ovatu could be tweaked:

1) adding in some way to track a few more types of expenses to reflect on the bottom line for revenue (items such as rent, insurance, payroll cost, etc. which is a little bit more of a job for accounting software) to give a more accurate overall picture in the Reports section.

2) An improved note-taking system to allow for a little bit more flexibility.
I'd love to have a way to store private SOAP notes after each consultation that can include PDF attachments or diagrams, and, at the same time, another section of semi-public notes (between me and that particular client only - through their log-in) that clients can log-in and see through the mini-site which would contain recommendations for them to complete between appointments.

Vorteile

This software is super easy to use and manage. Once it has been setup it pretty much runs itself which gives me time to get on with my business. The online booking feature leaves me free to treat clients without having to spend time taking calls or replying to emails. My clients love the reminder service and ease of use. I integrate with Stripe and Paypal so my booking and checking out process is seamless. I love the fact that everything is digital and I am 100% paperless and compliant for GDPR.

Nachteile

There isn't anything I dislike about the software. I would like to see some integration of accounting software to make tax and end of year a little easier. It would be ideal if this could be an all in one package. I would also like to see an option to sell products as well as services through the booking process. The software already holds my stock data so this would certainly be a benefit as all sales would be handled in one area.

Vorteile

It's quite a daunting thing having your whole business on a bit of software but the team at Ovatu have been incredible support and know the product inside out so when I call for guidance they give step by step advice and email through a video to refer to afterwards.

Nachteile

I don't dislike anything, it does everything I need

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Vorteile

Love, love, LOVE Ovatu's customer service! I've received responses back as quickly as within a few minutes, but always within a day, even given our 14 hour time zone difference. I was born before personal computers existed (!), and I don't find these programs intuitive, but cust support rep and his crew have been nothing but welcoming and patient with each of my many questions. They are also very open to requests for improvements, and have made small program tweaks for me right away on a couple of occasions.

Once I got the scheduler integrated into my website, I rarely need to interact with my clients before they come in for their appointments! I've had more than a few clients mention that they selected my business precisely because they COULD schedule online, without any phone tag delays. Clients really appreciate the email and text message appointment reminders, too (and I appreciate the lack of no-shows), and I love the automatic birthday reminder and review solicitation email follow-ups.

The pricing is very affordable and, for everything that is included, is a bargain. I cannot recommend Ovatu enough. I am an extremely satisfied and very happy customer!

Nachteile

If I knew more about computers/coding, I think there are more features I could take advantage of. It took me a while to understand that there are some things that can't be done on the app and need to be done on the pc, although this is gradually changing. I'll sometimes see verbage on a form that doesn't make any sense to the layperson in me, but if I send in an inquiry to Customer Service, I get a clear answer.

Vorteile

The software has completely taken me out of the loop for booking appointments, saved me a huge amount of time

Nachteile

The help guides could cover more troubleshooting, but once I got used to how the system works it got easier.

Vorteile

I love everything about this product! It is the lifeline of my business. The booking reminders that are sent automatically are brilliant and certainly saves cancellations. It is so easy to use. Keeping all my customers updated, birthday reminders (nice touch), the way I can see at a glance the different treatments I have booked each day, being so user-friendly on my phone and laptop is essential.

Nachteile

There isn't anything I dislike about this software. It certainly ticks all the boxes for me and my business.

Vorteile

Ease of client use. Significant reduction in time spent on the phone. Integration with payment system prevents no shows. Continual development and improvement of the software. Tech support is fantastic. Adaptable

Nachteile

Invoicing and receipts: It would be great if the send invoice or receipt option on the app included the full business header complete with tax numbers etc. At the moment, in order for the receipts or invoices to have enough information on them for taxation purposes, I have to login to my account on my computer, find the customer, select the appointment individually, open full sale, select print, select view full sale, select open pdf in my Preview application and then email each sale individually from Preview.

Many of my patients request receipts at the end of a course of treatment so they can claim from their insurers. At the moment I can only send them individual receipts, which means I may have to send up to 10 emails per person if they had 10 treatments. It's time consuming and can't be done during clinic time. It would be great to be able to send one email for a date range that has all their payments, itemisation of sales and all my business header and tax info.

It would be great to be able to get more specific Waitlist info from patients i.e specific dates and times e.g Jo Bloggs waitlists for Tues morning, Wed after 5pm, Thursday 1-3pm

Vorteile

Ovatu is so easy to use. I can see my weekly diary easily and booking appointments is so easy.

Nachteile

The joy thing Ovatu is missing for me is time segments for clients. For example having evening clients in a segment so only they are able to book appointments after 5pm

Vorteile

I love the fact that I can login from anywhere no matter if I lose my phone my tablet my computer crashes etc., I can login from anywhere in the world or any device and check my appointments no matter what they cannot be lost. I love the fact that I can put in my prices I love the fact that it’s color-coded, and it will give me a detailed description and how much I’m making that week how much I have made in the past breakdown every single category and how many I’ve done and how many I have made doing that from years ago. I’ve had this for many many years and I am still a huge fan,it’s very affordable also.

Nachteile

I think the only con would be that it takes just a little bit more time than you normally would to make an appointment but the rewards in the end or so so worth it.

Vorteile

Ovatu is amazing. It makes managing bookings a snap and is very user friendly. With the option for me to book in patients or for patients to use the mini site as well as options of emailing campaigns, sms reminders and even taking payment. It is the only way I would want to run my clinic as it has been the smoothest system I've had the pleasure of using in the last 5 years (at other clinics and my own). It is also worth mentioning that the tech support and customer service are phenomenal. The Ovatu team really cares for their customers and are always on hand to assist with any problem I have had.

Nachteile

The minisite was a bit of a nightmare to set up (I have zero tech ability) but with the new updated site and also the constant customer support - this soon became one of the best features of Ovatu.

Vorteile

This software has everything I need and use for me as a self employed user of Ovatu. When I first started a couple of years or so ago I only used parts of the software and I gained my confidence through the staff members to use the software more, I don’t use everything but maybe I will further down the line. The whole setup is just perfect they seem to have thought of everything.

Nachteile

Nothing is difficult when you know how on this site but I am not technically minded so I had to ask many questions.

Vorteile

Having the option to send reminder texts/emails to clients is such a life-saver ! If I had to spend all my time after work texting & reminding people I would be exhausted. It is so nice knowing that a personalized reminder is always sent on time to them so that I don't have to! I also love the feature to save their formulas or pictures of my client's hair. The re-book feature is also great! No more counting weeks on a calendar, just hit 6 weeks and it tells you to the day where that is. I also love that everything is BACKED up! I had a phone crash on me years ago with all of my client's formulas and info on it, that was awful, never again!

Nachteile

A few things I've noticed that could be tweaked are, on the app it doesn't say the month in the header and when rebooking or looking ahead for an appointment it would be nice to know right away which month it is. Also, not sure if this is available & maybe I haven't utilized it yet but it would nice to have a report of which clients haven't made an appointment in (insert time requirement i.e. 12 weeks) and be able to send specifically those clients a personalized "we miss you, here's %10 off" message. Something along those lines.

Vorteile

ease of use for my patients, simple for me. i don't have reception so it helps me with my time. i don't book many appointments by phone anymore.

Nachteile

making the forms was a bit of a chore, i don't understand all the terminology so I'm not sure what some of the stuff is for. But that's a me issue i think.

Vorteile

It is easy to use and logical, however the stand out feature that prompts me to write this review is the people in the support team. There are help tutorials for everything but when I can't see the wood from the trees, they are quick to respond in live chat, or email and essentially stay patient and professional when they must honestly want to bang their heads against a brick wall, when I have clearly missed something simple or made an obvious error I couldn't see. Last night I suggested a change (one of my finer moments!) and within a few hours they had actually implemented it - and I appreciate so much a) that they were still listening and b) implemented it! as it will greatly benefit the experience of my clients. I was so pleased I told my husband said "omg how much did you pay them, or do you pay them for their software - where on earth do you get that sort of service these days!"

So thank you to [SENSITIVE CONTENT HIDDEN] and anyone else who has helped this switch from my previous provider! you are all legends!

Nachteile

Not a lot at all, and the one thing that could be improved they did!

Vorteile

The best thing about Ovatu is that clients actually use it. They speak of how easy , simple, and straightforward it is to engage with. These are individuals aged 17 to 71 from all different technological eras. This says something about the design and implementation. The biggest compliment to it's interface is that throughout the booking process, a client doesn't have to leave the experience to verify their email (and then re-log in). They see a booking, enter their details, and they are done. Customer support has always been stellar. High marks all around.

Nachteile

Would like to have certain elements (specifically on screen instructions during the booking process) be personalised. Would like to see the review system was better integrated with Google review guidelines.

Vorteile

Brilliant features!

Forms are super helpful especially when they automatically send out!

Online booking is great, I love how it integrates into my website seamlessly.

Gap minimiser is wonderful too!

Nachteile

It would be easier if we could select multiple services to make a change ie buffer times or resources.

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Vorteile

Economical, cloud based, works like 2 members of staff. I use it on my MAC, iPhone and iPad. The update releases just get better and better and looks seriously clean and easy to navigate. They respond very quickly with queries too.
Clients can book 24/7 it has full functionality too love love love it!
Now with the improved waitlist option its even better. I can develop my own consent forms which are sent when a client books online.

Nachteile

There is nothing at all I do not like. Ive been with this company for many years now and as they grow and develop the product it gets better and better.

Vorteile

Ease of use : Very easy to navigate the app. I love the reporting. Easy to see my profit for the day. I also get a quick response from customer support. My client enjoy receiving their reminders.

Nachteile

I find it easier booking clients using the app on my phone than on my computer. Too many boxes to click through before I can place the booking. I don't like the way the date is set out that I need to confirm a booking next to each time. Sometime it pushes times out to eg: 2:05pm instead of 2pm. It would be easier to put in a time at the top of the booking instead of scrolling down to find the time. Hope this makes sense!

Vorteile

Very user friendly , I picked it up right away, no tricky learning curve.
Super easy to customise by adding your services and prices etc and not too time consuming either.
Excellent reminder system, sends out reminder email 48hrs before to minimise no shows.
Easy to view scheduling
I love that the IPhone version can be used offline to take bookings etc then automatically syncs up when it has signal
easy to store client information
excellent customer service, very quick to reply and have always answered all my questions and solved all my issues within days if not hours,

Nachteile

annoying that the google compatible version doesn't seem as advanced, wanted to upgrade to the Google pixel phone but the Ovatu app wasn't as good so had to stick to iPhone

Vorteile

It is extremely easy to set up. Even if you are not good with computers the step by step guides are really easy to follow and the support online and over the phone is amazing!! It makes life so much easier as customers can book their own appointments online rather than messaging back and forward trying to organise a time that suits both of us. Customers are never waiting for me to get back to them as they can see everything they need to online and I can enjoy my days off. Also the new app is brilliant!!

Nachteile

Only bad thing about it is that it charges for sending texts to customers. If there was a way for it to link up to my own network provider and use my own allowance then it would be perfect.

Vorteile

Simple, effective & has saved me money from reduced cancellations & no-shows.
I now wake up to multiple bookings each morning.
Information is stored securely & helps keep everything streamlined. It syncs well to programs like Mailchimp also.
The text reminder & follow up texts & emails are brilliant.
These features have taken my business to a more professional level.
I'm able to run reports & see where my business is.

Nachteile

When you click on the customers appointment you can't see their details. You have to manually search

Vorteile

I have been with Ovatu for years.
I am very impressed with the software and all the features that make running a salon much easier.
The Ovatu team goes above and beyond to make the Ovatu experience easy and effective. Any assistance that is needed, not only are they more than happy to help but the speed in which they do this always amazes me.
You won’t be disappointed in Ovatu!

Nachteile

So far Ovatu has addressed all my needs.

Vorteile

Saves all the clients info and makes future bookings a snap! It emails appointment reminders to clients! The software is easy to use, and anytime I've ever had a problem or concern, I got an email back from Ovatu within just a few hours

Nachteile

If I had to pick a Con for this software, there would be two. 1: there aren't enough free text message send outs included in my plan, so I don't use them at all.
2: on the print screen when printing your daily schedule from the iPhone app, the "print" button or link is almost impossible to see. A different font color would fix that. But those are minut.

Vorteile

This software makes my life bliss. It has such advanced rules I can set for appointments, e.g. I can allow a a service type to be booked only at given times frames, that can be different each day, then on top of that, it works out what digital forms to send at a set time prior, and then goes a step further to pop up a form on the time of the appointment for staff to fill in. Customer love the booking site, the ease of use, the slick interface.

Nachteile

The form designer is a bit clunky, and needs to support pictures, and some better layout options, but I did find it responds to HTML tags so made the best I can.