OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform.
Agents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.
Sales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing.
Support is available over the phone or via email. Pricing is per month.
Mantas L. Branche: Geschäftsbedarf & -einrichtung Mitarbeiteranzahl: 13-50 Mitarbeiter
It have all I need for business. I can see and make decisions on customers who refused to buy product from me. It is easy to track how emplyees communicate with clients. Actualy what best thing, that i can monitor and see how much lazy they are. Plus with reports i can give a feedback regarding sales. What they could do next time that they wouldnt loose clients. How thamey are dealing with problem solving and so on. Great tool. Specially for that price. There is in market more of such solutions, only thing you would pay 4-6 times more per employee... You got my point. Low cost did improve in sales 32.57% just becouse I can see what my employees are doing. Instead of facebook and other social sites they sitting. I can just ring them and say - hey what you doing..
Easy to use
All in one place
Easy API connection with our systems
No skype integrations
No Linkedin lead generator
No mobile application
I would suggest to try it out first. As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs. So the flexibility and price, easy to use. Those things I would say is what every company would like to get. Support in case you did something wrong. Fast and reliable
Ivan B. Branche: Telekommunikation Mitarbeiteranzahl: 51-200 Mitarbeiter
We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!
Very good overall experience. Have not seen anything better in terms of product value for money.
It's good that those guys can program you if you need something extra.
Julie B. Branche: Einzelhandel Mitarbeiteranzahl: 10.001+ Mitarbeiter
This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request.
We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives.
We can't track how much time was spent on calendar tasks.
Faye M. Branche: Logistik & Lieferkette Mitarbeiteranzahl: 13-50 Mitarbeiter
Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.
Convenient monitoring of all company's interactions and communications, both internal and external.
Don't care much for the minimalist design, other than that everything works great
Murtaz A. Branche: Logistik & Lieferkette Mitarbeiteranzahl: 51-200 Mitarbeiter
The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend!
Easy to use software. Friendly and helpful support team.
I cannot find a single negative thing about it.