Über Upserve

Upserve by Lightspeed is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, online ordering, contactless payments, automated inventory management, sales analytics, and more. The platform offers several time-saving tools, including shift notes, tip adjustments, check-splitting, an integrated logbook, and workforce management. Upserve by Lightspeed additionally offers a restaurant-grade table-side POS. Upserve by Lightspeed allows front-of-house staff to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for changes to checks and set automated gratuity levels. The solution's 'Upserve Live' feature allows users to track restaurant and bar sales, guest counts, sales items and week-over-week trends.
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Upserve Preis

Upserve bietet keine Gratisversion. Die kostenpflichtige Version von Upserve ist ab 59,00 $ verfügbar.

Startpreis:
59,00 $
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Upserve Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,2
Funktionalität
4,2
Bedienkomfort
4,4
Kundenbetreuung
4,3
5 von 274 Bewertungen Alle Bewertungen anzeigen
Kolby
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.8.2019

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Vorteile

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Nachteile

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

In Betracht gezogene Alternativen

Aloha EPOS und Toast POS

Warum Upserve gewählt wurde

The system was incredibly unreliable, uncustomizable and just generally terrible.

Gründe für den Wechsel zu Upserve

Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.
Blake
  • Branche: Essen & Trinken
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.4.2020

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.

Vorteile

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Nachteile

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

In Betracht gezogene Alternativen

Aloha EPOS

Warum Upserve gewählt wurde

LAVU IS ABSOLUTE GARBAGE.

Zuvor genutzte Software

Lavu POS

Gründe für den Wechsel zu Upserve

Based on reviews of current/former customers, and transparency of the company.
Adrienne
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 9.3.2021

Lacking

Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.

Vorteile

What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.

Nachteile

There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders.
Currently you can not pick and choose which online items you want to accept preorders for.
Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in.
When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible.
There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.

In Betracht gezogene Alternativen

Focus X und Toast POS

Gründe für den Wechsel zu Upserve

I did not choose it. Someone that is no longer with the company.
Verifizierter Rezensent
  • Branche: Gastgewerbe
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.2.2022

Upserve is an affordable, dependable POS solution

Overall it was a great experience. Customer support was prompt and knowledgeable. Easy to program buttons and change prices

Vorteile

Very cost effective solution that is cloud based. Big upgrade from Aloha NCR. Fast processing speed, mobile reporting on demand, and very secure

Nachteile

There were a few bugs during deployment including connectivity issues with some terminals.

In Betracht gezogene Alternativen

Toast POS

Warum Upserve gewählt wurde

for better processing speed on the cloud, increased security, better functionality

Zuvor genutzte Software

NCR Aloha

Gründe für den Wechsel zu Upserve

Better deal offered by Upserve
mike
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 21.9.2019

Upserve POS Review

Vorteile

Intuitive and user friendly design that is reliable.

Nachteile

We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

In Betracht gezogene Alternativen

Toast POS

Warum Upserve gewählt wurde

We needed a less dated software that was more user friendly.

Zuvor genutzte Software

Aloha EPOS

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