Survicate – Bewertungsseite 2

Vorteile

The platform performs as advertised, but the thing that makes Survicate stand out is the support if you have questions. The employees there are very knowledgeable and have been able to solve each challenges I've had.

Nachteile

There were a couple of issues with email security software duplicating responses to surveys. Survicate was able to help me resolve them, but it would have been nice to know what was a potential issue when I was earlier in the survey design process.

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Vorteile

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers)

Nachteile

We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule)

Vorteile

Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible!

Nachteile

Missing some additional features at present like custom skip logic, though it is on the roadmap!

Vorteile

Easy to build surveys
Quick integration on our website
Ability to customise CSS

Nachteile

Would love a native integration with Contentsquare

Vorteile

The UI is amazing, super easy to understand and the AI to create new surveys is an interesting new feature.

Nachteile

I had some feedback on some features but it looks like they might take some time to implement them. Also, the fact that you loose you can't pool a report from all the surveys together is not ideal. I feel they can improve the reporting part and the integration with ZD so that you could have all in Explore.

Vorteile

As an iOS developer the iOS documentation for setting up in app surveys was very clear and made running the first survey really easy.

Nachteile

There are two features I feel are missing that would make the experience even better. The first is for iOS in app surveys a way to detect that a user is about to be a given a survey and have the ability to not show it in that moment if they user is doing something else more important. The second being a way to make free text questions mandatory.

Vorteile

It is very easy to create and launch surveys on Survicate. There are ready to use templates and it is easy to use various type of questions and logic in the surveys. Also the customer success team is very knowledgeable and reaches out proactively with advice on how to improve your use of the survey tool.

Nachteile

The AI analysis tool needs improvement, as it is not very accurate in analyzing a qualitative output.

Vorteile

The tool is easy to set up and pricing is competitive

Nachteile

Some small issues with integrating with Salesforce

Vorteile

you can use it as a web overlay on your website as well as a link you can share.

Nachteile

That if you want to create different kinds of surveys (web overlay + link sharing) that these have to be 2 distinct surveys instead of the same survey

Vorteile

Setting up surveys in multiple formats is simple and intuitive. Great customer support team

Nachteile

Limited reporting and analysis within the platform. Exporting data requires you export everything

Vorteile

I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile

Nachteile

Sometimes is not that easy to understand how to implement the survey on a page.

Vorteile

Ability to launch fast surveys with SDK.

Nachteile

Having to add spaces for every new application that we work. This is a huge additional cost.

Vorteile

Very attentive customer support, with high knowledge of the technical aspects of the product.

Nachteile

Missing functionalities like auto-translating the user feedback text.

Vorteile

It is really easy to setup the survey and get answers quickly.

Nachteile

Why do we need to contact support to transfer survey from feedback to live mode.
Can we have more survey options like- additional routing instructions etc.

Vorteile

It's simplicity of use.
Very easy integration with Customer.io
Can update customer's attributes based on the responses.

Nachteile

A direct integration in more CRM systems would be great (and not through Zapier).

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Vorteile

You can integrate contact forms directly onto your website with this software.

Nachteile

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.

Vorteile

Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options

Nachteile

I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.

Vorteile

Reactivity of support
Design to build survey > easy

Nachteile

No synchronisation with our CRM at the begining
Some small bugs

Vorteile

Embedding a question into an email intergrated with intercom is a killer feature.

Nachteile

That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?

Vorteile

User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear

Nachteile

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Vorteile

In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.

Nachteile

Pricing freezes - complete shut-down of active surveys.

Vorteile

Easy to install and use, customer support, price.

Nachteile

As mentioned, lack of integrations with Unbounce and Optimizely.

Vorteile

It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.

Nachteile

The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.

Vorteile

lots of high quality leads, HubSpot integration

Nachteile

customization of widgets took us a while

Vorteile

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Nachteile

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.

Vorteile

- "descrete" and smart design (not invasive for page visitors)
- intuitive user's interface
- cost efficient tool for an immediate growth of online leads
- smart tool for different online surveys

Vorteile

I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.

Nachteile

I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.

Vorteile

Is a good free option - easy to customise with branching logic available.

Nachteile

No export features are available with the free plan.

Vorteile

The User Interface is very easy to use and provides a wide variety of formats to survey users.
Also, the integrations with Intercom allowed us to narrow audiences and nail niches we need feedback from.

Nachteile

Branding customizations are a bit limited.

Vorteile

Can be easily installed on any website, offers multiple customization options, mobile friendly, NPS collection

Nachteile

Not the most advanced functionality, does not provide feedback forum or updates about new features to customers.

Vorteile

Easy to use, helpful customer service, cheap

Vorteile

Brilliant integration with Intercom
Excellent support. Really Exceeded expectations..

Nachteile

Nothing negative to say about my use of survicate.