Detrack

Vorteile

ich bin mit Detrack bisher nur positiv überrascht. Zeit ist wichtig für uns deshalb arbeiten wir mit Detrack die Vorbereitung von Versanddaten, der sofortigen POD-Lieferung an Kunden sind einfach abrufbar. Ich kann sehen wo sich unser Fahrer aufhaltet. Ich kann Detrack nur weiterempfehlen.

Nachteile

Bisher habe ich keine Negativen Punkte gefunden. Ich denke das es auch nichts Negatives gibt.

Vorteile

Simple
Fast implementation
Cost effective

Nachteile

no real cons for our intended use so far

Vorteile

I like the simplicity of use and the cost effectiveness per driver.

Nachteile

The reporting is very basic and wish it was better especially for the premium, its not worth the cost.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Detrack

Vorteile

The design looks good and they have the basic delivery admin and proof of delivery in place.

Nachteile

Issue with their deployment of updates.
Changing their policies without considering their excising users and potential users on trail i.e. little notice on changes to their subscription/pricing.
Integration is also an issue, as they do not provide any API but third party solution. At the end it was easier for us to create own integration.
Later in the process they suggested webhook, when we address the integration for multilanguage web application.

Vorteile

We chose Detrack for our small business because it helps us keep organized and makes tracking our trucks simple. It allows visibility for our drivers, clients and customers, which helps keep everyone on the same page.

Nachteile

As we are a small business, we don't have an "IT" department. I wish setting up certain features was simpler, as the UI can be really complicated to the less tech savvy such as myself. For example, I have read through the instructions on how to send emails/texts to customers using the app but we have never utilized the feature due to requiring a third-party program and having to integrate them.

Vorteile

Progressiveness of updates and communication

Nachteile

Nothing comes to mind. Ive been happy with almost everything.

Vorteile

The incredible amount of time saved from using a less conventional non platform based system. The ease of use of the system itself and the capabilities that are available to the customer that you never even realised were possible.

Nachteile

The split connection from Detrack to Elastic Routing for optimsing. Other platforms offer an integrated optimization function which is an additional time saver, would be nice for Detrack to have this optimisation for better fleet management.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Detrack

Vorteile

We love the ease of use and all the efficiency Detrack offers for us and our customers

Nachteile

Nothing, there are zero cons with this company and their product

Vorteile

What I love most about Detrack is how it simplifies our logistics operations across Asia. The real-time tracking feature allows us to keep our customers informed, which builds trust and improves satisfaction. The user-friendly interface makes it easy for our team to manage pickups and deliveries, even in high-pressure situations. Plus, the seamless integration with our existing systems helps us stay efficient and organized. It really feels like a tool designed with our needs in mind, making our operations smoother and more reliable

Nachteile

One of the downsides we've noticed with Detrack is the increase in pricing over time. While the features are valuable, the rising costs can strain our budget, especially for smaller operations. It’s essential to weigh the benefits against these increases, as they can impact our overall logistics strategy in a competitive market.

Vorteile

Simple tool to use, sophisticated enough for our small business and makes the process of delivery and POD easy and accurate

Nachteile

Shifting the sequence of deliveries is cumbersome.

Vorteile

Very easy to use program and fair value for my business.

Nachteile

Very little. It took a little to learn to program.

Vorteile

How seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.

Nachteile

It did not have routing integrated but it's my understanding, there are plans for this option to be added.

Vorteile

Ease of use, clean and simple, a breeze.

Nachteile

cant add order during day, only manually, or to upload file again which would delete all assigned deliveries

Vorteile

simple easy to use interface, with interchangeable information fields. Drivers app is simple to use and simple to learn.

Nachteile

Needs the ability to upload files directly to the drivers device without having to first upload to a url link.

Vorteile

Simplicity for end users
Functionality for managers
Support
API

Nachteile

Lack of full customization
Routing does not accommodate heavy truck routes

Vorteile

Viewing of truck routes on screen & cuurent location

Nachteile

limited POD details would like UOM to be shown

Vorteile

The ease of uploading require jobs card and assignment to my drivers at a ease.

Nachteile

It doesn't shows a digital map in the app itself and the new feature of routing systems doesn't seems to be working very well too.

Vorteile

POD with pictures and delivery notification

Nachteile

All good I do not have any issues with Detrack

Vorteile

Fleet managment, delivery management. Custo.er tracking

Nachteile

Needs more customization. More mobile app uses

Vorteile

It’s makes assigning deliveries to drivers very easy.

Nachteile

Sometimes the address doesn’t appear on the map.

Vorteile

Our application of detrack is probably a little left field but we find it invaluable for running our battery collection service. Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.

Nachteile

Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.

Vorteile

Very easy to use by administration and drivers, helps to keep our deliveries organized with real-time delivery information. Has excellent data import and job search capabilities.

Nachteile

None - all aspects of the software works very well.

Vorteile

We have multiple warehouses, our own and third party deliveries, with remote admin and with Detrack we know where our goods are, who is delivering them, and then finally proof of delivery tightly controlled and stored.
Clever, agile, easy to use.
It makes us look ahead of our game, keeps tight despatch control, with POD's at our fingertips at all times.
Controls the drivers, we can even see their phone battery level, and call them to tell them to charge their battery!

Nachteile

There is nothing that we do not like about detrack.

Vorteile

That it GPS tracks where the package was left and who it was handed to.

Nachteile

The format is frequently changing and the screen does not always update in real-time when more than one user are using it from multiple computers or phones. There is a delay that often requires closing out the site or app and refreshing.

Vorteile

Detrack solved our needs, and did so easily with prompt support to get us there.

Nachteile

Due to privacy (which I understand), we can't internally close out someone else's delivery without losing the photos taking of the product before it left the shop.

Vorteile

Ability to generate simple run sheets, and the interoperability with Elastic Route to plan runs for drivers.

Nachteile

Ideally, Detrack would have it's own integrated mapping software for route planning. Having to use another app (Elastic Route) can be a bit painful, and creates some challenges when orders change.

Vorteile

It is very cost effective, easily to add users and the interface is easy to use for drivers and managers.

Nachteile

No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month).

Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet).

No ability to add photos to each job for the drivers to see.

No ability to add set items/descriptions with pricing for each item and regular customer.

Reporting functionality is very basic. More can be gathered from exporting data to Excel.

Vorteile

Simple App & Manual (used to be). drivers are accustomed to the app feature very quickly, and i like the previous manual/ documentation. straight to the point, i can see whats available. but now the manual list is not easy to find.

Nachteile

- the customer service experience is bad. since detrack outsourced it, the response is slow and they do not know technical and acted like messengers only. "I'll check with the technical team" is a common answer, and long wait time makes it worse.
but this problem is prevalent for a larger corporation. meaning it'll only get worse through time.
- rising prices.

Vorteile

The customer always is updated about our status.

Nachteile

It's not very customizable. I don't need the Pickup and Delivery tabs. We are not a delivery service. We are a trades company and use this to schedule and inform our customer where we are. This could be customized to service businesses and it would be a great feature for the other trades.

Vorteile

its basic but either the price needs to go down or the features that are available need an overhaul. not more features, but the features need to be updated.

Nachteile

method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused. have to manually let drivers know which order is first on the list.

Vorteile

Easy to use, very intuitive, extremely easy to train a new driver.

Nachteile

When you send a pre delivery text, the time that Detrack provides is soo far off. In some cases, we are 10 minutes away and Detrack has it at 3 hours. We then edit that text every time.

Vorteile

Easy to use and entries to complete each order is straightforward. All necessary standard information are sufficient to provide end of day . Able to extract and made billing smooth.

Nachteile

columns are unnecessary too wide and if we have alot of columns on screen, we have to reduce font which made it too small. It's not user-friendly in this manner.

Vorteile

live tracking and tracing. can cover delivery and collection.

Nachteile

In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address.

Vorteile

The ability to upload and change information provided to a drivers handheld in almost real time.

Nachteile

May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.

Vorteile

Tracking
Job Allocation
Proof of Delivery

Nachteile

Invoicing
Lack of Rate Cards
No Zoning with post codes etc.

Vorteile

We have integrated it partly with our CRM system so can load it directly. Its quick effective and efficient.

Nachteile

Need a full integration solution woth Odoo so we dont have to do the deliveries manually. Also the dashbpard can be a tadge clunky,

Vorteile

Live tracking
Client Portal
Live etas
Automatic pods emailed

Nachteile

Online portal should show less information to customers

Vorteile

Easy to use app, very user-friendly and efficient.

Nachteile

Does not do smart routes at the moment, hopefully this feature can be introduced even if at extra cost so we don't have to jump on a different system to do the routes.

Vorteile

Ease of use, easy to set up.
real time delivery updates.
proof of delivery

Nachteile

nothing

Vorteile

Support team & responsiveness
One stop solution for delivery

Nachteile

NA - I don't see anything which i can mention on this

Vorteile

Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress

Nachteile

that you cannot do vehicle inspection reports and also map high-risk areas.

Vorteile

Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.

Nachteile

I found the GPS Tracking not as good as the other one we use as its via the phone only.

Vorteile

Centralised system with all the features needed to run a courier service company.

Nachteile

NOTHING. Absolutely love the system. Have had no problems with detrack and all the reports and PODs are very accurate.

Vorteile

no paper work. Can forced fields for driver to fill in

Nachteile

in mauritius, clients do not give pin location to put on detrack

Vorteile

Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.

Nachteile

The annual subscription costs are bit high for single delivery van

Vorteile

Time management and accountability of team

Nachteile

The shortages + loss of map live tracking from our warehouse + driver.

Vorteile

We like the Tracking system and POD are very efficient

Nachteile

Messaging system is very short and customer don't get enough details

Vorteile

Easy setup. Responsive and helpful onboarding team. Affordable to start with a small fleet.

Nachteile

Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes. Reports formatting don't quite make sense. The 2 week trial is not enough to onboard anything so have to pay to setup.

Vorteile

Easy to use and implement basic functions.

Nachteile

Harder to setup clients being able to access ePOD.

Vorteile

Automation and most definitely the Notifications section from this software

Nachteile

The fact that we are being charged more for the Route option